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Manager

5 years

5 - 8 Lacs

hyderābād

Posted:9 hours ago| Platform: GlassDoor logo

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Skills Required

drive ai scaling technology cutting data connect compliance management regulations workflow development transactions service analyze testing upgrading support training resolve communication servicenow workday automation learning integrity purchasing kit

Work Mode

On-site

Job Type

Full Time

Job Description

Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Manager, HR Operations
The qualified candidate will oversee, inspire, and assess the daily performance of the People Connect team. They ensure compliance with all human resources process requirements, proper call and transaction management, and related processes, procedures, and regulations. They optimize workflow and productivity.
Job Responsibilities:
  • Supervise, coach, and mentor staff to foster development and growth.
  • Lead human resources transactions and business processes to ensure timely and accurate data based on system workflow and business requirements.
  • Conduct comprehensive and detailed process reviews for all service areas. Collaborate with internal human resources partners to develop, analyze, and document procedures, processes, and protocols.
  • Participate in testing, implementing, upgrading, and supporting new or modified system changes.
  • Manage team performance expectations and ensure service level agreements are met.
  • Oversee project work to support additional tasks for the HR Services team.
  • Be available to staff for questions, monitor requests, provide continuous feedback, and identify training opportunities.
  • Handle issue escalations by providing guidance to staff and directly addressing escalated issues as needed. Identify opportunities for corrective services to resolve customer complaints.
  • Communicate and maintain relationships with centers of excellence to ensure the team delivers excellent employee service through request work and process gap analysis.
  • Serve as a mentor and resource for coordinators by offering subject matter expertise and guidance. Promote best practices in customer service across HR Shared Services. Partner with HR Shared Services supervisors and team leads to identify training gaps and trends, taking action to minimize future errors or knowledge gaps.
Qualifications we seek in you!
Minimum Qualifications
  • More than 5 years of experience in an HR support or customer service role, with at least 2 years in a supervisory position within a shared services environment.
  • Proficiency in Microsoft suite products.
  • Strong communication skills, emphasizing tact and diplomacy. Ability to speak and write clearly to deliver excellent customer service over the phone, via email, or in other interactions.
  • Collaborate effectively with others, building partnerships with management, colleagues, and the broader human resources function.
  • Strong organizational skills, capable of managing multiple projects simultaneously while maintaining high accuracy and attention to detail.
  • Experience in continuous process improvement.
  • Familiarity with ServiceNow for HR or similar HR case management systems.
Preferred Qualifications/ Skills
  • Proficiency or experience using Workday, Amazon Connect, or Paradox.
Why join Genpact?
  • Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
  • Make an impact – Drive change for global enterprises and solve business challenges that matter
  • Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
  • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
  • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.


JobManager

Primary LocationIndia-Hyderabad

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingSep 3, 2025, 2:30:20 AM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time

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