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Job Description

Job Description

JOB DESCRIPTION
Job Title: Key Account Manager
Function/Department: Sales & Distribution
Grade/Level: Manager – RL2
Location: Chennai

1. Job Purpose
  • Handle customers in strategic segments – Auto, Lift & Elevator.
  • Serve as Key Account Manager for major OEM customers such as Kone and Johnson.
  • Drive developmental activities in Auto, Lift & Elevator segments.
  • Retain and grow share of business with key customers with an aim of achieving 5% YoY growth.
  • Increase sales volume by ensuring material availability through BPR model monthly planning aligned with forecasted demand.
  • Manage customer accounts in the assigned segments as a key account manager.

2. Key Interactions
Internal Interactions
Internal Role
Purpose of Interaction

CSM & CSP Team
BPR planning, Monthly bucket planning & Serviceability

Commercials
Accounts reconciliation

Quality Department
Complaint resolution, quality improvements & product development

Warehouse Team
Stockyard BPR monitoring and dispatch planning

External Interactions
External Role
Purpose of Interaction

Customer – Purchase
Enquiry conversion, order execution, product performance feedback, segment demand forecasting, complaint resolution, financial coordination

Customer – Finance
Financial arrangements and credit coordination

Customer – Quality
Quality concerns, approvals, and product performance review

3. Key Responsibilities & Performance Measures
Key Responsibility
Expected Outcome
Performance Measures

Sales revenue generation in assigned customer segments
Achieve sales & collection targets; retain and increase share of business
Monthly sales targets (Tons); Monthly collection targets (Crores)

4. Key Decisions
  • Customer rating and credit assessment to ensure financial arrangements for monthly production plans.
  • Monthly product bucket planning based on consumption patterns and market demand.
  • Maintaining POP inventory levels as per segment norms.
  • Tracking and reporting competitor activities and pricing trends (MIS).

5. Knowledge, Skills & Experience Required
Educational Qualification
  • Engineering Graduate (Mechanical or Metallurgy preferred)
  • Engineering + MBA is an added advantage
Experience
  • 4 to 6 years of experience in steel industry sales
  • Experience in handling OEM or B2B industrial customers is desirable
Competencies / Skills
  • Strong techno-commercial knowledge
  • Customer Relationship Management
  • MIS and data analysis
  • Competitor tracking & market intelligence
  • Demand planning & forecasting
Job Snapshot
Updated Date
20-11-2025
Job ID
Job_2423
Department
Domestic Sales
Location
Chennai, Tamil Nadu, India
Experience
4 - 6 Years

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Jindal Stainless Limited

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