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EXL Services
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Manager

Manager

EXL Services

8 - 12 years

6 - 10 Lacs

noida

Posted:10 hours ago| Platform: GlassDoor logo

Apply

Skills Required

finance data strategies coaching development support evaluation metrics drive recognition efficiency automation analyze reporting compliance resolve leadership management communication software excel powerpoint power workflow

Work Mode

On-site

Job Type

Part Time

Job Description

Manager

EXL/M/1455011

Emerging Finance & AccountingNoida

Posted On

19 Aug 2025

End Date

03 Oct 2025

Required Experience

8 - 12 Years

Basic Section

Number Of Positions

Band

Band Name

Manager

Cost Code

D013724

Campus/Non Campus

NON CAMPUS

Employment Type

Permanent

Requisition Type

New

Max CTC

1000000.0000 - 1300000.0000

Complexity Level

Not Applicable

Work Type

Hybrid – Working Partly From Home And Partly From Office

Organisational

Group

Emerging

Sub Group

Emerging Business Unit

Organization

Emerging Finance & Accounting

LOB

Back Office

SBU

Operations

Country

India

City

Noida

Center

Noida-SEZ BPO Solutions

Skills

Skill

MEDIA FINANCE

Minimum Qualification

B.COM

M.COM

MBA/PGDBM/PGDM

Certification

No data available

Job Description

Preferred to have Media Industry experience
Lead and manage a team to meet performance goals and deliverables.
Document monthly performance review of Agents and Assistant Managers
Develop strategies on the floor for reducing attrition and improving employee satisfaction. Stay in touch with people and have the pulse of how they think and what needs to be done to encourage them.
Provide coaching, feedback, and development support to team members. Appraisal of Agents based on evaluation of metrics performance and of non-metrics based parameters.
Drive reward and recognition activity on the floor. Get participation and create enthusiasm.
Drive process improvements and operational efficiency through automation and transformation initiatives.
Analyze business data to identify trends, risks, and opportunities for optimization.
Collaborate with internal and external stakeholders to align team objectives with broader business goals.
Ensure timely and accurate reporting, including dashboards and business reviews.
Maintain compliance with organizational policies and regulatory standards.
Manage escalations and resolve issues with a solution-oriented approach.
Champion digital tools and process automation to reduce manual effort and improve accuracy.

Competencies and Skills:

Strong leadership and team management skills
Excellent communication, analytical, and problem-solving abilities
Familiarity with automation tools, digital transformation strategies.
Proficiency in business software (e.g., Excel, PowerPoint, Power BI)
Ability to manage multiple priorities and work under pressure.

Workflow

Workflow Type

Back Office

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