Manager -Digital Product Mgmt

You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways.  Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible - and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 70,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

We are focused on providing the best customer experience everyday through a differentiated set of products and services.  With our mix of assets like rewards, benefits, members only perks, we are re-imagining how commerce and experiences converge in a more modern, digital and connected world.

Enterprise Data Governance & Platforms (EDGP) is part of the larger Enterprise Digital and Data Solutions (EDDS) organization.  EDGP improves the customer experience and drives business growth through robust enterprise-wide data policies and governance and enabling a data-driven culture, while developing digital and data platforms that provide insightful customer relationships and allow users to leverage enterprise-wide data capabilities.

Primary Responsibilities:

The Sr. Manager of Enterprise Data Governance Oversight and Monitoring will be 
responsible for monitoring and reporting on compliance for our data governance program 
to ensure that our Federated Data Offices adhere to our policies and standards.

The Sr. Manager will be responsible for:

• Monitoring & reporting first-line adherence to data governance and other policy and 
  standard requirements
  
• Ongoing monitoring of and Monitoring & reporting first-line adherence to data governance and other policy and 
  standard requirements
• Ongoing monitoring of reporting on Data Quality Controls, including aggregation 
  of results, threshold breaches, escalation needs.
  
• Ongoing monitoring of and reporting on Data Quality Issues at each stage of the 
  issue lifecycle, including aggregation of results, timeline breaches, escalation 
  needs.
  
• Monitor remediation of gap and observation in policy compliance.
  
• Track and report metrics for key risk indicators (inherent and residual risk).
  
• In-depth analysis of data quality issues to surface themes that would benefit from common solutions and/or process adjustments.
  
• Collaborate across EDG to ensure that FDOs are meeting documentation requirements and publishing necessary program health reports.
  
• Providing support in training, communications, and change management related to Data Governance across the enterprise.
  
• Support compliance with Data Governance, Data Management, and other policies.
  

Qualification Requirements:

• 
  A strong strategic approach with 5+ years prior experience developing, implementing, and updating data governance policies and standards. 
  
• Experience with risk assessments and metrics aggregation and reporting
  
• Knowledge of regulations such as BCBS-239, GDPR, CCPA, and others
  
• Proven track record of driving results in a fast-paced environment often with significant ambiguity.
  
• Excellent communication skills with a demonstrated ability to engage, influence, and encourage partners and stakeholders to drive collaboration and alignment.
  
• High degree of organization, individual initiative and personal accountability and resiliency.
  
• Bachelor's degree required; Master’s degree or equivalent professional certification in data risk management, internal audit, operational risk, etc. preferred.
  

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities