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Tata Communications
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Manager - Cloud & Security Customer Service Operations

Manager - Cloud & Security Customer Service Operations

Tata Communications

0 years

0 Lacs

chennai tamil nadu india

Posted:16 hours ago| Platform:

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Skills Required

security service mobility collaboration network configuration maintenance firewall routing troubleshooting failover testing linux monitoring management deployment reporting tcp ip bgp http https dhcp snmp icmp ipsec integration siem ssh inspection zabbix metrics patch scheduling rollback planning backup restore strategies support contracts migration sharepoint reports resolve documentation inventory transitions reliability patching risk certification certifications

Work Mode

On-site

Job Type

Full Time

Job Description

About The Company

TSC Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Skillsets

Job DescriptionDeep understanding of setup, configuration, and maintenance with

Fortinet products

FortiGate, Forti Manager,

FortiClient,

Forti Authenticator.

Familiarity with

firewall security policies

, routing, and troubleshooting tools.Exposure to

SIEM

, endpoint protection, and other security technologies is a plusExperience with

HA setup

, failover testing, and cloud-based FortiGate (optional).Expert experience in administering

Linux operating systems

, an in-depth understanding of associated open-source monitoring, management, deployment and reporting tools and an in-depth understanding of

Windows operating systems

.Strong working knowledge of protocols including TCP/IP, DNS, NAT, BGP, OSF, HTTP/HTTPS, DNS, DHCP, SNMP, ICMP, IPSec, and SSL/TLS.Strong knowledge with

FortiAnalyzer

and integration with

SIEM tools.

Firewall and configuration management, security policy creation and turning, SSL/SSH inspection. High availability (HA) setup.Strong experience in security best practices. Familiarity with network monitoring tools like Zabbix. Ability to interpret performance metrics and health indicators.Strong knowledge of

firmware

upgrade processes, patch scheduling, and rollback planning, Experience with managing updates in production and staging environments.Experience creating, maintaining, and managing configuration baselines. Backup and restore strategies for device configurations.Tracking warranties, end-of-life (EOL) statuses, and support contracts. Planning hardware refresh cycles and migration paths.Experience with SharePoint for storing the reports. Monthly and quarterly reporting operational and strategic.Good analytical and troubleshooting skills. Ability to communicate technical details to non-technical stakeholders. Team-oriented with a proactive approach to problem-solving

Key Deliverables

Experience - 10 to 15 yrs of Exp

Configure and manage FortiGate firewalls, including policy creation, NAT, VPNs, and HA.Ability to coordinate with stakeholders, internal teams, and service managers.Present reports and findings to technical and non-technical. Plan and execute updates and migrations during change windows.Schedule and perform health monitoring of Fortinet devices. analyse device performance, resource utilization, and hardware health.Identify and resolve performance bottlenecks and hardware issues. Maintain configuration baselines and documentationTrack device inventory, warranties, support contracts, and EOL datesStore all documentation in Vendor SharePoint. Implement proactive firmware update strategies.Conduct version upgrades and patch management. Plan hardware refresh cycles and manage EOL transitionsPrepare Quarterly, monthly ,Weekly operational reports covering device reliability, support performance, and vendor metrics.Participate in monthly and quarterly review meetings with Stakeholder Service Management.Maintain accurate asset inventories and configuration documentation. Ensure timely security patching and access control compliance.Support supply chain risk management through lifecycle planning

Certification

having any NSE related certification /other security certifications (CCNA security are a plus)

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Manager - Cloud & Security Customer Service Operations

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

About The Company

Skillsets

Fortinet products

FortiGate, Forti Manager,

FortiClient,

Forti Authenticator.

firewall security policies

SIEM

HA setup

Linux operating systems

Windows operating systems

FortiAnalyzer

SIEM tools.

firmware

Key Deliverables

Experience - 10 to 15 yrs of Exp

Certification

More Jobs at Tata Communications