Manager – Client Services & Delivery (UK & Ireland Staffing)

About Us

UK & Ireland

Manager – Client Services & Delivery

Role Overview

Manager – Client Services & Delivery (UK & Ireland)

Key Responsibilities

• Client Relationship Management: Build, strengthen, and maintain long-term relationships with enterprise clients and key stakeholders across UK & Ireland.
• Service Delivery Oversight: Ensure high-quality and timely delivery of staffing solutions including contract, permanent, and temp-to-perm hires across a range of industries.
• Regional Expertise: Leverage deep market understanding of the UK & Ireland staffing regulations, compliance frameworks, and employment standards.
• Account Expansion: Identify upselling and cross-selling opportunities within existing accounts; support business development teams in strategic pursuits.
• Recruitment Coordination: Work closely with internal recruitment teams to ensure accurate sourcing, screening, and placement of candidates aligned to client expectations.
• Stakeholder Reporting: Regularly update clients and leadership teams on delivery performance, candidate pipeline, and fulfillment metrics.
• Onboarding & Compliance: Oversee onboarding processes, ensure all placements are fully compliant with local employment laws, and maintain audit-ready documentation.
  

Key Requirements

• Minimum 5–8 years of experience in staffing/recruitment, with at least 3 years in a client-facing and delivery management role in the UK & Ireland market.
• Strong understanding of UK & Irish labor laws, compliance, and recruitment practices.
• Proven experience in onboarding and managing client relationships in the UK & Ireland region for a staffing agency or recruitment firm.
• Demonstrated ability to drive hiring outcomes across diverse verticals including IT, healthcare, professional services, and industrial sectors.
• Excellent interpersonal, negotiation, and stakeholder management skills.
• Comfortable working in a fast-paced, target-driven, and KPI-oriented environment.
• Willingness to travel occasionally for client meetings across the UK & Ireland.
  

Preferred Qualifications

• Bachelor's degree in Business, HR, or related field.
• Experience with CRM and ATS systems (e.g., Bullhorn, Salesforce, JobAdder).
• Prior experience working in a global or regional staffing agency setup is highly desirable.
  

What We Offer

• Competitive base salary + performance incentives
• Opportunity to shape and lead our UK & Ireland expansion
• Global work culture with strong support infrastructure
• Career path into regional leadership roles