Management Trainee- Reputed MNC| Hyderabad Onsite|

Job Title: Customer Relations Management Trainee / Assistant Manager

Company:

Joining date- 1st September

Work Mode:

Role Overview

Customer Relations MT/Assistant Manager

Key Responsibilities

• Manage customer/sales requests via

  emails and calls

  .
• Provide quick solutions for

  contracts, order status, billing corrections, returns, and refunds

  .
• Coordinate with internal teams, carriers, vendors, and logistics for order fulfillment and delivery updates.
• Track

  end-to-end order status

  and share real-time updates with customers.
• Ensure SLA/KPI compliance, daily TAT, and accuracy targets.
• Handle

  team management

  : hiring, onboarding, coaching, reviews, and performance monitoring.
• Act as the

  contact point for clients and internal stakeholders

  .
• Support workload allocation, provide training, and guide new joiners.
• Drive continuous improvement in customer relations processes.
  

Qualifications Minimum

• Bachelors degree

  .
• Experience in

  Order Management / Customer Relations / Quoting & Contracting

  .
• Background in

  services or hi-tech industry

  .
• Process/domain knowledge:
• Order Management (entry/amendment)
• Quote-to-Cash process
• Pre-sales & Post-sales support
• Logistics, Returns, Material & Vendor Management, Contract Management
  

Preferred Skills

• Diploma/PG in

  Supply Chain / Sourcing Management

  .
• Excellent

  communication and customer engagement skills

  .
• Knowledge of

  Oracle, SAP, ServiceNow

  .
• Strong skills in planning, problem-solving, teamwork, and flexibility.
• Ability to

  coach, mentor, and lead teams

  with professionalism.

Drop your cv at 8240558147 mentioning "Applying for MT role_Hyderabad"