AM - OPD Yashoda Hospital Secunderabad

Yashoda Hospitals

5 - 10 years

4 - 6 Lacs

hyderabad

Posted:15 hours ago| Platform:

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Skills Required

patient care opd op billing patient relations diagnostics operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Monitor and ensure registrations are done within TAT time and avoid crowding of people
Counsel patients for doubts and information about specialties/doctors
Managing crowd effectively and guiding them from time to time
To ensure that consultants are available as per OPD timings and appointment patients.
To have prior information about consultant leaves
To ensure op coordinators inform consultants about appointment patients without delay
Manage appointment patients with alternate solutions (reschedule in case of nonavailability of consultants)
Coordinate with Call center for appointments
To receive patient with care and provide information about Consultant's availability, appointment time etc.
To ensure proper registration process/corrections for new patients & enter the same in the system correctly.
To send the patient to ER and arrange for a consultant on priority basis if the patient's condition is critical.
To ensure OP coordinators escort the patient to Diagnostics for investigations.
Addressing queries & Solving problems of patients within least time and ensuring zero complaints
To ensure all records / documentation /MIS is maintained in OPD
To impart on the job trainings to the Coordinators / Executives
To monitor cleanliness and decorum in consultants rooms and OP patient areas

Preferred candidate profile

Presentable, Courteous, Proactive, Good Communication skills, Team Player, Multi-tasking abilities

Candidate from Healthcare / Diagnostics with relevant experience.

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