Assistant Manager

WNS Holdings

6 - 8 years

5 - 9 Lacs

gurugram

Posted:-1 days ago| Platform:

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Skills Required

team handling accounts receivable revenue cycle management operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities
Work closely with the client leadership over regular process updates, review and scoping new engagements.
Initiating and driving training programs for team/new recruits as per the process requirement.
Leading and coaching the team.
Carving out the growth plan for the team.
Identifying the pain areas within the process and developing action plans for smooth functioning of the process.
Project management for operational activities. Driving 100% SLA on client deliverables throughout teams
Supporting continuous process improvement initiatives to ensure high level of customer satisfaction.
Provide significant contribution should be able to handle multiple adhoc reports requests and regular recurring reports.
Demonstrate analytical skills with attention to detail, analyzing, and authoring functional and technical specifications.
Handle clients operational issues independently, keeping key stake-holders informed of the developments at all times.
Apply Continuous improvement to production processes.
Client interaction and co-ordination with various stakeholders Continuous process improvement

Preferred candidate profile

Overall experience of 6-7 years in Operations with 2-3 years of experience of Team management & Client handling with in depth knowledge of US Healthcare domain (Payer or provider side of business)
Any graduate
Shift Timings: Fixed US Shitfs

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