11 Op Billing Jobs

Job Requirement Must Have hands on experience in Billing department Must Be Graduate. Excellent in Communication At least 2 years of administrative experience in a medical or healthcare setting. Associate's degree in accounting, business, or economics may be preferred. Basic mathematical skills. Excellent communication skills to deal with medical insurance companies and to explain financial matters to patients and staff. Above-average organizational skills to be able to locate files or patient records speedily. Attention to detail to maintain patient records proficiently and to check that the accounts have been entered accurately. The ability to process cash or credit card payments. Proficiency in account data input to prepare statements for patients. Knowledge of medical coding procedures. Medical Billing Responsibilities: Managing patient accounts and preparing invoices. Inputting patient information and maintaining up-to-date records of patient data using computer software. Ensuring that the patients receive the accounts. Performing administrative tasks such as answering phone calls and responding to emails. Acquiring and recording medical aid details from patients and liaising with the medical aid company to obtain authorization on payments owed by patients. Following up with patients on accounts that are late as well as those which are seriously overdue. Following work procedures methodically while ensuring compliance with the rules and regulations of the hospital or clinic as well as state and federal laws. Improving job knowledge and skills by networking and staying abreast of medical service rates in order to ensure up-to-date billing. Ensuring that patient records, accounts, and payments are meticulously handled. Keeping all patient records confidential.

Walkin Interview - Mon to Sat (11am to 3pm) - Location : Siruseri (Near SIPCOT IT Entrance) No: 6/484, Rajiv Gandhi Salai, OMR, opposite Sipcot Entrance, Siruseri, Chennai, Tamil Nadu 600130. Map link https://maps.app.goo.gl/tqmipcbY3ZMSJfr56 Contact: Naveenkumar - HR - omrhr@drkmh.com Preferred candidate profile: Qualification : Any Graduate/Post Graduate Experience: 0 to 5 years. Pleasant looking with good communication (Male/Female) Must follow hospital grooming standards and uniform policy. Preferable to have typewriting skills. Rotational Shifts including night duties . Immediate Joiners are preferred. 1. Guest Relations Officer: Job Description: Greets patients and patient visitors, determines nature/ purpose of visit, and directs them accordingly. Be aware of your surroundings and of the patients in the waiting room. Be aware of which doctors and nurses are currently working in the building and whether they have arrived for their clinics. Observe clinics running late and advice patients waiting and offer apologies. Receive and make telephone calls as required. Phones must be answered within 3 rings and no more. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Be polite and helpful at ALL times. If a patients behaviour becomes unacceptably abusive refer the call to your manager. Do not shout or respond in a rude manner to the patient. Information about Hospital, such as location of departments/offices, employees within the organization or services provided. Handles patients registration, all clinical booking procedures, schedules appointments and does follow ups. Verifies all insurance benefits assigned to the Hospital to determine whether insurance coverage meets the standards as per the Hospital policy. Maintains departmental records and files and takes care of Department equipment. Participates in departmental meetings and related in-service educational programmes. Makes bed assignments in collaboration with the Nursing units, based on patient preference, condition and diagnosis. Ensure that all new patients are registered onto the computer system promptly and accurately, this should be on the same day that they attend the practice to register. Coordinating with Housekeeping for room cleaning. Coordinating with maintenance department for room maintenance work. Coordinating with Emergency staff for Admission. Arranging transport to wards. Reporting to Head of the Department. 2. Patient Care Coordinator: Job Description: Guide and assist the Patients in their visits to hospital. Resolve the Patients queries by being single point of contact. Guidance and counseling to the patients and their families. Help the Patients & relatives in taking admission and billing process. Updating and escalating the customers feedback to the PR Team. Maintain good rapport with the patient during their visit. Relationship between management and Patients beyond hospital visits responsible for overall customer satisfaction. Escorting the patient throughout the OPD and diagnostics department. Until patient/ guest leaves for the day. Follow standard help desk procedure. Inform management of recurring problem. Manages problem resolution for patient & relatives through feedback analysis in coordination with department head to develop proactive problem solutions. Need to take care of all other works which is assigned by the Manager. 3. Patient Relations Officer: Job Description: Ability to work in a team environment, should be good with handling people and making avail care and treatment at the hospital or doctor. Should have a basic understanding of systems and processes that are to be followed in a healthcare facility. Counseling and respond to patients needs, requirements and concerns as appropriate. Making patients aware of health services and facilities available for patients at Dr. KMH. Investigate and/ or channel complaints or problems to appropriate head department in hospital. Assist in resolving conflicts and act as an intermediary between patients, families and staff. Supports/facilitates the implementation of innovation and systems that eliminate patient harm. Collect data and information about patient feedback and make recommendations as appropriate. Explaining policies, procedures or services to unknown patients using medical or administrative knowledge. Analyzing and assessment of patients needs through IP visit. Taking daily rounds in OPD, ER & other departments to ensure excellent care and services to all the patients, to co-ordinate with doctor in patient care whenever required, complaints redressal and feedback. All verbal and written complaints will be investigated and responded through calls and visits in a timely manner and a summery will be reviewed once in fortnight with the core committee of the organization. All suggestions will be documented by PR Team and informed to the concerned department head for assessment and corrective and preventive actions. Monitoring and analyzing the patients rights and responsibilities. Collaborates with the Quality improvement efforts to identify key improvement focus areas that impact both patient care quality and safety. Need to take care of all other works which is assigned by the Manager. 4. Billing Executive Job Description: Carry out the daily activities of the department. Handle Cash & Credit IP billing. Interact with customers to solve various queries regarding bills. File and maintain all records. All the consultation, and any type of OP/IP billing have to be managed by the billing staff. The complete tariff structure, Consultation charges of the doctors have to be updated in the system to avoid miscalculations. Manual billing is not acceptable and computer billing needs to be followed strictly. Before taking a printout of the bill, the details mentioned in the bill needs to be explained clearly to the attender along with the break up. On acceptance, a printout could be taken accordingly. Receive and enter the billing activities received from the clients. Any error in the billing is not acceptable and, in such situation, the billing staff needs to take complete responsible of the deficit occurred. File and maintain all documents pertaining to the patient in an orderly manner. No billing counter staff is authorized to provide discounts unless a prior notice has been given. Resolves billing issues by discussing contract with third-party payer; explaining insurance contract with patient; negotiating settlement. Maintains patient and invoice files by entering and adjusting data. Updates job knowledge by participating in educational opportunities. Accomplishes medical office mission by completing related results as needed. Reporting to Head of the Department.

a. Patients : * To give right information to the patients. e.g. for the doctors timing, OPD Schedule. * To generate registration Number for patients who required investigations / hospitalization or doctors consultation. * To make admission for patients who need hospitalization allotting them the entitled category if they are from TPA / Panel otherwise if cash patient room allotted as per requirement. * To give appointments to the patients who call for the same. * Admissions to be made as hospital and consultant cases only with supportive documents. * While allotting the room, inform the patients about the charges as well explain the difference in Doctor’s visit, investigations etc. * To check bed status at night whether patient is physically on right bed or not as shown by the software system. * Patient’s movement from higher to lower category and lower to higher category if required is to be supported with documents approved by the concerned. * To allot extra room for patient’s attendant. * To transfer patient as and when informed by the sister and make changes in IP file also after receiving in writing. b. Others : * Handling of EPBAX (incoming & outgoing calls). Handling queries over the phone or escalating the calls to the concern departments or to the right person (In the absence of Back Office Staff). * To take out list for consultants every morning for their records. * To check all telephone lines in Morning & Evening hour, if found faulty inform maintenance to do the needful. * To handle outpatient billing.

Duties : Approving credit requests from customers. Creating monthly and quarterly commission reports. Resolving issues arising from actions or events involving administrative functions and throughout the billing process of the customer. Coordinating and resolving issues, if any, from customers or their respective insurance bodies. Maintaining pleasant communication with customers and patients. Ensuring timely flow of consolidated billing reports to the superior concerned. Feeding billing inputs in the system with accuracy on a daily basis. Ensuring complete documentation and coding for each patient. Maintaining billing file and records by batch as per hospital protocols. Doing the daily closing of balance for the day. Coordinating with all departments for clearance and rechecking of bills. Any other responsibilities entrusted by the Corporate Office.

Roles and Responsibilities Manage patient billing, cash collection, and payment follow-up for OPD services. Ensure accurate and timely processing of IP/OP bills, including claims submission to insurance companies. Coordinate with front office staff to resolve any discrepancies or issues related to billings. Maintain a high level of accuracy in recording financial transactions and ensuring compliance with hospital policies. Provide excellent customer service by responding promptly to patient queries regarding billing matters. Desired Candidate Profile 2-5 years of experience in healthcare services, preferably in billing executive roles. Strong knowledge of IP/OP billing systems and processes. Excellent communication skills for effective interaction with patients, doctors, and other stakeholders. Ability to work independently with minimal supervision while maintaining attention to detail.

Role & responsibilities Monitor and ensure registrations are done within TAT time and avoid crowding of people Counsel patients for doubts and information about specialties/doctors Managing crowd effectively and guiding them from time to time To ensure that consultants are available as per OPD timings and appointment patients. To have prior information about consultant leaves To ensure op coordinators inform consultants about appointment patients without delay Manage appointment patients with alternate solutions (reschedule in case of nonavailability of consultants) Coordinate with Call center for appointments To receive patient with care and provide information about Consultant's availability, appointment time etc. To ensure proper registration process/corrections for new patients & enter the same in the system correctly. To send the patient to ER and arrange for a consultant on priority basis if the patient's condition is critical. To ensure OP coordinators escort the patient to Diagnostics for investigations. Addressing queries & Solving problems of patients within least time and ensuring zero complaints To ensure all records / documentation /MIS is maintained in OPD To impart on the job trainings to the Coordinators / Executives To monitor cleanliness and decorum in consultants rooms and OP patient areas Preferred candidate profile Presentable, Courteous, Proactive, Good Communication skills, Team Player, Multi-tasking abilities Candidate from Healthcare / Diagnostics with relevant experience.

Duties : Approving credit requests from customers. Creating monthly and quarterly commission reports. Resolving issues arising from actions or events involving administrative functions and throughout the billing process of the customer. Coordinating and resolving issues, if any, from customers or their respective insurance bodies. Maintaining pleasant communication with customers and patients. Ensuring timely flow of consolidated billing reports to the superior concerned. Feeding billing inputs in the system with accuracy on a daily basis. Ensuring complete documentation and coding for each patient. Maintaining billing file and records by batch as per hospital protocols. Doing the daily closing of balance for the day. Coordinating with all departments for clearance and rechecking of bills. Any other responsibilities entrusted by the Corporate Office.

Invoicing, billing queries & collections. Coordinates with patients, nurses & center heads for service confirmations, Sends reports to accounts, verifies bills, follows up on payments, deposits cheques & resolves customer queries via calls and emails

* Patient Coordination *OP Billing *OP coordination *OP Registration *IP Billing experience candidates also eligible **Age Criteria** *Age should be Less Than 30 Years * At least one year hospital experience required

Roles and Responsibilities Manage day-to-day operations of IP billing, ensuring accurate and timely processing of customer orders, invoices, and payments. Oversee order management processes to ensure seamless communication between sales teams, engineers, and customers. Coordinate with internal stakeholders to resolve billing discrepancies and optimize revenue collection. Develop and maintain relationships with key clients to understand their needs and preferences. Ensure compliance with company policies, procedures, and regulatory requirements.

Role & responsibilities Monitor and ensure registrations are done within TAT time and avoid crowding of people Counsel patients for doubts and information about specialties/doctors Managing crowd effectively and guiding them from time to time To ensure that consultants are available as per OPD timings and appointment patients. To have prior information about consultant leaves To ensure op coordinators inform consultants about appointment patients without delay Manage appointment patients with alternate solutions (reschedule in case of nonavailability of consultants) Coordinate with Call center for appointments To receive patient with care and provide information about Consultant's availability, appointment time etc. To ensure proper registration process/corrections for new patients & enter the same in the system correctly. To divert the patient to another available Consultant in case of non-availability/delays of the concerned consultant and managing patients accordingly To send the patient to ER and arrange for a consultant on priority basis if the patient's condition is critical. To ensure OP coordinators escort the patient to Diagnostics for investigations. Addressing queries & Solving problems of patients within least time and ensuring zero complaints To ensure all records / documentation /MIS is maintained in OPD To impart on the job trainings to the Coordinators / Executives To monitor cleanliness and decorum in consultants rooms and OP patient areas Preferred candidate profile Presentable, Courteous, Proactive, Good Communication skills, Team Player, Multi-tasking abilities Candidate from Healthcare / Diagnostics with relevant experience.