Job
Description
At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime. Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry leading practices for cloud-based systems. Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Respond effectively to the diverse perspectives, needs, and feelings of others. Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems. Use critical thinking to break down complex concepts. Understand the broader objectives of your project or role and how your work fits into the overall strategy. Develop a deeper understanding of the business context and how it is changing. Use reflection to develop self awareness, enhance strengths and address development areas. Interpret data to inform insights and recommendations. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. Cloud Support Engineer - Senior Associate Basic Qualifications Job Requirements and Preferences : Minimum Degree Required Bachelor’s degree Minimum Years Of Experience 4 year(s) Certification(s) Required Cloud Solution Architect Certification in one of the Major Cloud Technologies: AWS, Azure or GCP - Must have (Professional certification will be a plus) Focused Certification (At least 1 is must) Cloud DevOps Certification Cloud Security Certification Cloud Network Certification Cloud Developer Certification Preferred Qualifications Preferred Knowledge/Skills: Demonstrates a Thorough Level Of Abilities With, And/or a Proven Record Of Success As Both An Individual Contributor And a Team Member, Identifying And Addressing Client Needs By Proven/Hands-on experience with AWS Glue and other AWS services like S3, Lambda, and Redshift. AWS Glue, Amazon S3, AWS Lambda, Amazon Redshift, SQL, Python, ETL, Data Transformation and Data Integration Managing and support the Dev to Production cloud IaaS and platform, to establish quality, performance, and availability of hosted services. Providing guidance and support for cloud technology practitioners (Application Development teams) Running and maintaining production services. Working on high volume mission critical systems. Providing on call support for Production cloud Environments. Working hands-on with customers to develop, migrate, and debug services issues. Providing updated server/process documentation and as appropriate, creating documentation where none may exist. Focusing on rapid identification and resolution of customer issues. Answering questions and perform initial triage on problem reports. Providing first/second level cloud environment support. Working very closely with application users to troubleshoot and resolve cloud hosted applications or system issues. Informing Technical Support Management about any escalations or difficult situations that require his/her involvement. Providing Cloud customers with an industry leading customer experience when engaging Technical Support. Assisting in Tier 2 triage, troubleshooting, remediation, and escalation of tickets tied to the product support function. Training and supporting junior team members in resolving product support tickets. Identifying ways to optimize the product support function. Coordinating with Tier 3 support to establish and manage clear escalation guidelines for supported system components. Running database queries to lookup, resolve, issues. Demonstrating proven communication and collaboration skills to coordinate with developers and application team to negotiate and schedule patching windows; and, Demonstrating experience in managing the monthly Windows or Linux environment patching. Analyzing existing application portfolios, develop next-gen application architecture, transformation, and modernization roadmap Conducting cloud solutions architecture review/audit and create review/audit report Leading implementation of the solution from establishing project requirements and goals to solution "go-live" Leading the client through the technical and organizational challenges of Cloud transformation Maintaining a strong understanding of industry trends and best practices Creating thought leadership on cloud solutions and hybrid clouds Serving as a cloud evangelist, consult, and provide technical guidance on cloud solutions design, build, governance, security, operations, and cost control best practices What You Have Avid technologist, with deep expertise in modern cloud architecture and history of successful Operation support of complex AWS, Azure or GCP solutions Hands-on knowledge with IaC using Terraform, Github, Devops Production support experience with large scale Cloud Native, hybrid environments. Large-scale software maintenance or application engineering background with recent coding experience in some of the following languages: Java, JavaScript, C/C++, C#, Objective-C, Node.js, .NET, Python, PHP, or Ruby Maintaining applications using container and serverless technologies Experience working on highly available systems that utilize load balancing, horizontal scalability, and high availability Hands-on experience with applications including web services, relational and non-relational databases, front-end and/or back-end technologies. Experience working with highly scalable, performant and mission critical architectures Ability to suggest competitive and innovative technical decisions, get client buy-in and deliver commitments Strong communication skills, ability to present technical ideas in business-friendly language Analytical and problem-solving abilities Previous experience in the design and delivery of systems based on IaaS, PaaS, and SaaS offerings, as well as exposure to different architecture models Experience with building or working with CI/CD pipelines Knowledge of security, network, virtualization, load balancer, storage, and database Container technologies experience (e.g. Kubernetes, OpenShift) Good exposure to Agile software development methodologies and DevOps practices such as Infrastructure as Code (IaC), Continuous Integration (CI) and automated deployment Demonstrating proven verbal and written communication skills, which will be key in driving customer communication during critical events. Demonstrating proficiencies in at least one of the technology domains Networking Principles, System Administration of Linux (Ubuntu, CentOS, RedHat), DevOps, Configuration Management and Continuous Integration Technologies (Chef, Puppet, Docker, Jenkins). Demonstrating proven understanding of ITIL framework & Hands-on experience working with an ITSM platform. Nice To Have (not Required) – Containerization And Automation Skills Experience in designing / architecting Container / DevOps Cloud Native platform including Docker and Kubernetes / OpenShift. Coding/scripting skills (Bash, Python, PowerShell, or similar) is preferred. Relevant expert cloud certifications are highly desirable. Windows and/or Linux sys op background is desirable. Expert knowledge of best practices: object-oriented design, SOLID principles, CI/CD, testing. Strong software engineering background with a strong knowledge of modern architectural patterns (microservices, Event-Driven Architectures, Event Sourcing, Domain Driven Design). Show more Show less
