Logistics Executive

Job Summary: The E-commerce Operations Executive will be responsible for handling day-to-day backend operations related to online orders, inventory, logistics, and coordination with platforms like Amazon, Flipkart, Meesho, Shopify, and other marketplaces. This role requires a detail-oriented individual with strong coordination and problem-solving skills. Key Responsibilities:Order & Inventory Management: Monitor and manage daily order flow across e-commerce platforms. Ensure timely order processing, dispatch, and delivery in coordination with warehouse/logistics partners. Track and manage stock levels, returns, and damages for online channels. Reconcile order reports with physical stock and update inventory in ERP and platform panels. Marketplace & Platform Operations: Work closely with e-commerce portals (e.g., Amazon, Flipkart, Nykaa, BigBasket) to ensure listings are live and accurate. Coordinate with cataloging and marketing teams to ensure timely updates of product listings, pricing, and promotional campaigns. Track and resolve issues related to order cancellations, payment failures, and delivery disputes. Logistics Coordination: Coordinate with logistics partners (e.g., Delhivery, Ecom Express, Blue Dart) to ensure smooth pick-ups and deliveries. Monitor shipping SLAs and track delayed shipments or RTOs (Return to Origin). Handle return and exchange processes in coordination with customer service and warehouse. Reporting & Analysis: Generate daily/weekly/monthly reports on order performance, inventory status, returns, and cancellations. Assist in sales forecasting and replenishment planning. Analyze performance metrics like delivery TAT, fill rate, and cancellation ratio. Process Improvement: Identify operational inefficiencies and suggest improvements for speed, accuracy, and customer satisfaction. Support automation initiatives and ERP/e-commerce integration projects. Required Skills: Strong attention to detail and analytical skills. Excellent documentation and reporting skills. Good communication and interpersonal skills. Ability to work in shifts and adapt to a fast-paced production environment. Team player with a proactive approach. Note: The above roles and responsibilities are not limited. They may be revised, extended, or added as per the organization objectives and operational requirements.