LMS Executive

Job Description

Company DescriptionMissan IT Solutions is a leading IT consultancy in UAE, Sharjah since 2003. With a focus on flexible global business practices integrated with product offerings, the company enhances organizational efficiencies. With over 18 years of experience across various business verticals, Missan IT Solutions has built a reputable and trusted name in the market. Job Overview:The LMS Executive at Missan IT Solutions plays a pivotal role in managing and enhancing the learning management system to support both internal staff and external clients. This role encompasses LMS content development, user support, and reporting, and has been expanded to include responsibilities across onboarding automation, compliance tracking, internal knowledge management, and cross-departmental learning initiatives. Core Responsibility:· Onboard and support LMS clients, respond to training-related queries.· Build and maintain training modules for Missan, F&B brands, and clients.· Coordinate with internal teams to identify and address training needs.· Develop training materials such as videos, quizzes, documents.· Assist in client-specific LMS customizations and documentation.· Track learning progress and generate reports for leadership review.Additional Responsibilities· Convert SOPs and policies into LMS modules with completion tracking.· Automate onboarding flows for new hires across all departments.· Generate and present learning analytics reports monthly.· Develop orientation modules for vendors and franchisees.· Create a searchable internal knowledge base using LMS.· Assist in internal learning events, campaigns, and certification programs.· Support marketing with training-related scripts or explainer content.· Convert project documentation into micro-trainings for IT/MSP/Operations.LMS Administration & Support:Manage end-to-end LMS operations, including course uploads, user enrollments, and access controls for staff and client users.Provide technical and functional support to users, troubleshoot issues, and ensure optimal system usage.Maintain and update training calendars, course structures, and metadata within the LMS.Content Development & Deployment:Assist in the creation, curation, and deployment of digital learning content in SCORM/xAPI formats.Coordinate with internal teams to update training materials based on evolving business needs.Ensure consistency, branding, and quality across all uploaded content.Onboarding & Automation:Implement and manage LMS-based onboarding journeys for new employees.Automate training assignments and workflows to streamline induction and orientation processes.Compliance & Reporting:Track compliance-related training modules and generate accurate reports for audits and management reviews.Monitor learning progress, send timely reminders, and ensure high completion rates.Maintain training records and certifications in alignment with internal policies and external requirements.Cross-Departmental Initiatives:Collaborate with various departments to identify learning gaps and support skill development programs.Facilitate knowledge-sharing initiatives and manage internal knowledge bases using LMS or linked platforms.Required Skills & Qualifications:Bachelor’s degree in HR, Information Systems, Education Technology, or a related field.2–4 years of hands-on experience managing an LMS (e.g., Moodle, SAP SuccessFactors, TalentLMS, etc.).Proficiency in e-learning content formats (SCORM, xAPI) and familiarity with instructional design concepts.Strong analytical skills for report generation and data interpretation.Ability to coordinate with cross-functional teams and deliver training outcomes.Excellent written and verbal communication skills.Organized, proactive, and detail-oriented.'s degree in Education, Instructional Design, Computer Science, or related field