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Job Summary: We are looking for a proactive and technically skilled Helpdesk Engineer to provide Level 1 IT support both remotely and on-site. The ideal candidate will support internal users and external clients by resolving hardware, software, and basic network issues using modern MSP tools for remote access & tickets. This role also requires site visits for desktop support, installations, and routine maintenance. Strong communication skills and a customer-first approach are essential. Key Responsibilities: · Respond to support requests through the ticketing system in a timely manner. · Perform desktop support tasks both remotely and on-site, including issue resolution, software installation, and system configuration. · Troubleshoot and resolve Level 1 issues across desktops, laptops (Windows 10/11), basic server environments, and LAN/WAN networks. · Administer user accounts and permissions via Active Directory and Office 365, including password resets, mailbox creation, and license assignments. · Support firewall and network troubleshooting at a basic level (LAN/WAN understanding). · Document solutions, recurring issues, and asset details using IT documentation platforms. · Assist with backup checks, routine maintenance tasks, and escalate complex issues appropriately. · Maintain compliance with internal security protocols and client-specific standards. · Travel to client sites as needed for installations, troubleshooting, or maintenance work. Required Qualifications: · Bachelor’s degree in IT, Computer Science, or equivalent hands-on experience. · 1–3 years of experience in IT support/helpdesk roles. Proficiency with: · Windows 10/11 desktop environments · Microsoft Office 365 admin tasks (e.g., user/mailbox creation, password resets) · Active Directory basics (e.g., user management, group policies) · Basic networking (LAN/WAN, IP configuration, firewall familiarity) · Experience using ticketing system/remote support tools. · Strong troubleshooting and customer service skills. · Ability and willingness to travel to client locations. · Valid driver’s license and access to personal or company transportation. Preferred Qualifications: · Certifications such as CompTIA A+, Network+, Microsoft 365 Certified, MCSA, or ITIL. · Familiarity with backup systems, endpoint protection tools, and documentation platforms. Show more Show less
