Learning and Development Manager

Job Description

About the Role: We are seeking a dynamic & experienced Call Sales Trainer to upskill our in-house calling team. This role focuses on training tele-sales agents with essential skills to boost conversions, handle objections, and close sales effectively. Key Responsibilities: 🔹 Requirement Gathering Training Train agents to identify customer needs & pain points through effective questioning. Conduct mock call sessions for information extraction techniques. 🔹 Product Pitch Training Design and deliver engaging product pitch scripts. Ensure team understands product USPs & value propositions. Train on need-based selling approach. 🔹 Objection Handling Training Conduct role-plays to practice handling common objections. Train on empathy, confidence & solution-oriented responses. Build a ready reckoner of objection responses. 🔹 Negotiation Training Develop agents’ negotiation skills to handle price-sensitive customers. Teach value-selling & benefits-over-price approach. Reduce unnecessary discount negotiations. 🔹 Sales Closure Training Equip team with proven sales closing techniques. Train on recognizing buying signals & timing the closure. Conduct sessions on building urgency & commitment. 🔹 Follow-up Training Implement structured follow-up process. Train agents on CRM-based follow-up tracking. Build communication templates for follow-up calls & messages. 🔹 Other Responsibilities Regular call audits & feedback to agents. Identify skill gaps & plan refresher trainings. Monitor KPI improvements post-training. Coordinate with Sales Heads for alignment. 🔹 Skills Required: Strong knowledge of B2B / B2C sales process. Expertise in objection handling & negotiation. Ability to design training modules & conduct practical sessions. Analytical mindset to measure training impact. High energy & motivating attitude. Show more Show less