Learning and Development Manager

Job Title:

Channel:

Company:

Location:

Job Purpose:

To design, implement, and monitor impactful training and development strategies for agency partners. The L&D Manager plays a pivotal role in enhancing sales productivity, driving competency-based learning, and nurturing future leaders within the agency distribution model.

Key Responsibilities:

Training Strategy & Planning:

• Develop and execute annual learning strategies aligned with business objectives.
• Identify training needs through performance analysis and business inputs.

Content Design & Delivery:

• Design engaging, role-specific training modules for agency sales force, leaders, and new joiners.
• Deliver induction programs, skill-building workshops, product training, and leadership development programs.

Agency Development:

• Collaborate with Agency Development Managers and Business Development Managers to enhance agent productivity.
• Drive certifications, capability development initiatives, and goal-setting workshops.

Performance Enablement:

• Track training effectiveness through measurable KPIs like activation, productivity, and persistency.
• Use data-driven insights to continuously improve training interventions.

Stakeholder Engagement:

• Work closely with regional and zonal L&D heads, sales leadership, and HR to ensure alignment and impact.
• Provide coaching and guidance to field trainers and sales enablers.

Digital Learning Initiatives:

• Leverage digital platforms, LMS, and virtual classrooms to drive blended learning experiences.
• Promote self-learning culture among agents and managers.

Key Skills & Competencies:

• Strong understanding of the life insurance agency model
• Excellent facilitation and communication skills
• Instructional design and digital learning acumen
• Stakeholder management and collaborative mindset
• Analytical skills and business orientation

Qualifications & Experience:

• Graduate/Postgraduate in any discipline (MBA preferred)
• 2-5 years of experience in Learning & Development, preferably in BFSI or Insurance
• Prior experience in training sales teams or agency partners is highly desirable