Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
athenahealth
is a progressive & innovative
U.S. health-tech leader
, delivering cloud-based solutions that improve clinical and financial performance across the care continuum. Our modern, open ecosystem connects care teams and delivers actionable insights that drive better outcomes. Acquired by
Bain Capital
in a
$17B deal
, we’re growing fast and investing in bold, strategic product innovations. We foster a
values-driven culture
focused on flexibility, collaboration, and
work-life balance
.Headquartered in
Boston
, we have offices in
Atlanta
,
Austin
,
Belfast
,
Burlington
, and in India:
Chennai
,
Bangalore,
and
Pune
.
Position Summary:
We’re looking for a Lead UX Designer
to thoughtfully contribute to our award-winning electronic health record and physician practice management product. This role is based in
Chennai, India.
In this role, you will help lead the UX portion of our product development process for multidisciplinary agile R&D teams consisting of product managers, developers, data analytics specialists, service operations agents—and of course, our customers—to define, design, and test workflows that empower medical practice staff to efficiently and effectively manage the business of patient care while keeping the needs of the patient front and center.
About the team:
We’re working to transform a complex and sometimes cumbersome set of processes into a more unified, intuitive, satisfying, and empowering experience for our users. You will rethink and redesign the process of configuring athenaOne in a way that streamlines the work our internal teams do and helps our practice clients enjoy a seamless experience.As a successful candidate, you will be a champion for our users and embrace the challenge of solving complex problems that present the greatest opportunities to ease the burden on healthcare workers by removing obstacles and creating better paths. You will develop a clear point of view about UX decisions and trade-offs in collaboration with product and engineering leads. You’ll function well both independently—making well-informed design decisions on your own—and in collaboration with cross-functional partners in product, engineering, and other disciplines.You have an eye for design and the ability to spot small details that others might miss. You love finding ways to drive incremental but meaningful improvements that move us toward a greater long-term vision. You bring curiosity, empathy, and a sense of humour to everything you do. If you’re looking for a company that enables you to work outside your comfort zone to transform the healthcare ecosystem, athenahealth is the place for you.
Job Responsibilities
- Conduct primary and secondary research
- Design scalable, web-based product experiences
- Map out processes and identify opportunities for efficiency
- Produce detailed designs and specifications for team projects
- Identify opportunities for improvement in existing products
- Make trade-offs and decisions about project scope, design strategy, and implementation
- Seek out and incorporate feedback from users and cross-functional teams
- Promote and demonstrate design best practices for product owners, engineers, and junior design collaborators
- Proactively foster relationships across scrum teams to support cohesion and consistency throughout the user experience
Qualifications
- 8+ years of professional design experience, preferably in enterprise, financial, or healthcare systems
- Experience solving highly complex user problems
- Self-directed and comfortable making decisions without perfect information
- Interest in developing a deep understanding of the U.S. healthcare space
- Interest in or experience working with agile/scrum teams
- Ability to articulate rationale for design decisions
- Portfolio demonstrating strong problem framing, design communication, interaction design skills, and attention to detail
About Athenahealth
Our vision:
In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture:
Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment:
Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What We Can Do For You
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces —
some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
https://www.athenahealth.com/careers/equal-opportunity
