Lead Servicenow Developer

PRIMARY RESPONSIBILITIES

Technical Leadership & Mentorship:

● Lead a team of ServiceNow developers, providing technical direction, code reviews, and mentorship to ensure high-quality, performant, and scalable solutions.

● Foster a collaborative and innovative team environment, promoting knowledge sharing and continuous improvement.

ServiceNow Platform Development:

● Design, develop, and implement complex ServiceNow solutions including custom applications, modules, workflows, and UI components using Flow designer, JavaScript, GlideRecord, GlideForm, Jelly, AngularJS, and other relevant ServiceNow APIs and scripting languages.

● Develop and maintain robust, secure, and high-performing integrations with external systems using various methods (REST, SOAP, MID Server, IntegrationHub).

● Ensure adherence to ServiceNow best practices, coding standards, and security guidelines. Manage and execute technical tasks for platform upgrades.

● Platform knowledge on ITSM modules, CMDB, On-call, Virtual agent etc.

GRC Module Expertise:

● Lead the implementation, configuration, and customization of ServiceNow GRC (Governance, Risk, and Compliance) solutions.

● Develop and optimize GRC workflows, policies, controls, and risk assessments.

● Ensure GRC solutions meet regulatory requirements and internal compliance standards.

● Provide technical guidance on GRC best practices and module capabilities.

Integrations:

● Lead the design and implementation of complex integrations between ServiceNow and various enterprise systems (e.g., HRIS, CRM, monitoring tools, ITSM tools).

● Define integration strategies, data mapping, and error handling mechanisms. Leverage IntegrationHub

Now Assist & AI/ML Integration:

● Explore, evaluate, and implement solutions leveraging ServiceNow Now Assist capabilities to enhance user experience, automate tasks, and improve efficiency.

Required Technical Skills & Experience:

● 7+ years of hands-on development experience with ServiceNow, with at least 2 years in a lead or senior technical role.

● Deep expertise in ServiceNow platform development:

o Flow designer, JavaScript, GlideRecord, GlideForm, Script Includes, Business Rules, UI

Policies, UI Actions, Client Scripts.

o Service Portal development (Widgets, Pages, Themes, SCSS, AngularJS).

o ServiceNow APIs (REST, SOAP).

● Implementation experience with ServiceNow GRC Module:

o Implementation, configuration, and customization of Risk Management, Policy & Compliance, Audit Management, and Vendor Risk Management.

o Understanding of GRC frameworks (e.g., NIST, ISO 27001, COBIT).

● Proven experience with complex integrations:

o Designing and implementing integrations using REST, SOAP, MID Server, and IntegrationHub.

o Experience with various authentication methods (OAuth, Basic Auth, certificates).

● Familiarity with ServiceNow Now Assist and AI/ML capabilities:

o Understanding of Natural Language Understanding (NLU), Virtual Agent, and AI search

functionalities.

o Experience in leveraging or implementing AI/ML-driven features within ServiceNow.

Preferred Certifications:

● ServiceNow Certified Application Developer – Highly desirable.

● Multiple ServiceNow Certified Implementation Specialist (CIS) certifications (e.g., CIS-ITSM, CIS-GRC,

CIS-Discovery, CIS-Service Mapping).

● Experience with other ServiceNow modules (ITSM, GRC, NowAssist).

EDUCATION AND EXPERIENCE -

● Bachelor’s degree in Computer Science with additional coursework in management,

information processing or a related field.

● May also possess a combination of education and relevant work experience from which

comparable knowledge and abilities can be drawn.

Job Type: Full-time

Pay: ₹4,000,000.00 - ₹4,200,000.00 per year

Work Location: In person