Lead - Server Infrastructure, Technology and Operations

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Job Purpose

The Server infrastructure lead plays a critical role in ensuring the smooth and reliable operation of our servers, operating system, virtualization, backup and storage infrastructure. He will be responsible for overseeing all aspects of the day to day operation, projects, maintaining the uptime of infrastructure. He will also lead a team of outsourced technicians and contractors, to manage projects, and ensure compliance with all relevant regulations.

Key Accountabilities

• Team Management
• Servers, Operating system, Virtualization, Backup and storage management
• Vendor management
• Vulnerable and Patch management
• Budgeting, Audit and Risk management

Job Duties & Responsibilities

• Responsible for overall delivery of Enterprise Operations team (Linux, Windows, Vmware, Openshift, Storage, Backup and Redis) in coordination with App Support.
• Works with and drives forward improvements within the managed teams
• Acts as a referral point for issues, escalations and complaints.
• Crisis Management
• Manages and contribute OTACE/CSAT for owned services.
• Ensures and maintain platform services uptime including infrastructure for core banking application.
• Provides analysis, feedback and actions based on trends, root cause analysis and other reports.
• Drive and participate in various service excellence initiatives.
• Team management / ramp up/ ramp down, skills retention, attrition management and appraisals.
• Manage people performance, skills, motivation and growth
• Good knowledge of System Administration on Linux, Windows, Vmware, Enterprise storage, Openshift, Postgres, Redis and Kafka.
• Knowledge in Security Management by server hardening, Patch Management, Vulnerability fixing
• Good knowledge on ITIL process and Practices
• Basic Knowledge on SAN / S3 / NAS storage management will have added advantage
• Has budget responsibility for Servers Hardware and OS Services including assigned staff, other operational expenses and capital plans for basis business growth.
• Provide leadership in the areas of problem identification and resolution, answering questions and providing advice
• Coordinate problem resolution with IT subject matter experts, other departments or outside vendors as appropriate. Track and report recurring problems and assign personnel for appropriate follow up to resolve the issues. Manage projects and report on status of projects and resources.
• Provide ongoing support and management of department staff, including coaching, motivating, evaluating, and disciplining.
• familiarity with control & management tools viz – Altiris, TSM, SSM , DLP etc.
• Manage BCP and DR drills for the bank

Required Experience

• 15 to 20 years’ experience in managing enterprise operations team
• Experienced people leader with relevant technical skills to lead the team
• Proven ability to mentor and grow the skill set of team members
• Excellent communication, customer service, organizational, project and personnel management skills
• Independent thinking and ability to demonstrate good judgment required

Education / Preferred Qualification

• A degree in Computer Science or related subject is preferred

Core Competencies

• Strong knowledge Windows, Virtualization and Linux operating system
• Project Management
• Analytical / Logical / Creative / Critical Thinking
• Decision Making
• Planning / Strategizing / Negotiation
• Problem Solving
• Supervision Management
• Leadership & Motivation
• Interpersonal / Written Communication

Technical Competencies

Strong knowledge of information technology ( Windows, Linux, virtualisation, backup, storage, middleware technology, open source migrations, deployment assurance, project management

Work Relationship

• Strong matrix management skills including influence, conflict resolution and negotiation
• Medium to large team people management
• Excellent relationship building and networking skills