Lead / Principal Consultant – Solution Design (HRO Practice)

Lead / Principal Consultant – Solution Design (HRO Practice)

Infosys BPM, Solution Design

Solution Design function develops winning solutions for prospects and clients. Solution design focused on developing the Operating Model, Innovative Pricing models, Governance, Service Level Agreements, Effort estimation etc. The Solution Design function provides works closely with the globally located Sales organization engaged in acquiring new clients. This role focuses on clients across Industries including Manufacturing, Retail – CPG, Services, Telecom etc. The role will require reviewing As-is operations of the prospect as detailed in the RFP documents, developing To-be processes and Operating model for the client. The job requires generating target list for given sector and region, SWOT and financial analysis, database management, track status and conversion rates, win/ loss analysis etc.

Human Resources Outsourcing

Our Human Resource Outsourcing (HRO) services focus on integrated consulting, technology, and outsourcing solutions that are flexible and adaptable to your business and the industry. From talent sourcing and development to engagement and retention, we leverage the alliance between our HR outsourcing, technology and consulting practices to enable robust HR functions for global clients.

Using a transformation-driven approach, we build a customized roadmap that helps you achieve your business objectives such as enhancing employee experience, ensuring compliance and control, achieving operational excellence, and improving working capital efficiency.

Our HR outsourcing service approach includes:

• Focus on developing HRO business in the market
• Understand and translate client needs into a solution framework ensuring delivery of innovative and relevant solutions to clients
• Participate in Discovery exercises for HRO prospects
• Ownership of maintaining and updating the knowledge repository
• Working in Coordination with the Sales Team and Geo Business Manager, generate new business through proactive market study and analysis etc.
• Proactive creation of HRO solutions that enrich the service offering
• Liaise, coordinate and synthesize knowledge and resources from other functions and knowledge repository areas within Infosys
• Continuously update own knowledge with respect to processes and technologies pertaining to HRO
• Create documents, templates and collateral that will benefit future solution offerings
• To develop and support/ drive implementation of the plan for the transition project of the process/s as per the roadmap identified by the client
• Manage relationships with the TIG, TSG, Risk and other support functions to ensure smooth working of pursuits and transitions

Location: Bangalore, India

The Practice is looking for Consultant / Senior Consultant to play a critical role in Proposal Management and showcasing practice capability. This role-holder would be responsible for and contributing towards:

• Partner with the sales team focused on HRO Solution Development
• Leading HRO solution for client RFXs
• Responsible for creation of local, regional and global solutions, develop the pricing inputs from HRO, the costing and pricing assumptions
• Responsible for client demos of our solutions, conducting client workshops, and responding to technical inquiries
• Determines the scope of the services by drafting the SOW and identifying the matrix of responsibilities for HRO solutions
• Lead HRO due diligence process to uncover requirements needed to validate solution and confirm supporting pricing
• Develop all related collaterals in articulating Infosys BPM HRO Services value proposition
• Maintain a comprehensive library of information regarding our services by interviewing existing SMEs from operations and delivery
• Bring in thought leadership, industry practices and benchmarks in HRO space while designing solutions
• Develop new offerings and products in HRO space and co-create “go to market” strategies along with Sales

Educational qualification and Professional experience requirement:

• Recognized MBA with at least 9 –12 years of relevant experience or
• Graduation from top tier college with at least 12-15 years of relevant experience
• Experience in RFP, RFI, Proposals in HRO space across Hire to Retire Domain
• Good in BPM HRO Solution Design or Operations space
• Good understanding of current Trends in HRO space, new age technology and how Technology is implemented to enhance the overall solution
• Expertise in Effort estimation, Productivity Assessment, RFP Response approach
• Excellent interpersonal and presentation skills for ongoing internal/external client interaction
• Works effectively both independently and as a member of a cross-functional team