Lead Operations

Job Title: Lead – Operations West India

Department:

Location:

Employment Type:

About the Role:

Lead – Operations

Key Responsibilities:

• Lead and supervise day-to-day logistics operations, including warehouse management, dispatch coordination, and transportation scheduling.
• Oversee the

  entire supply chain process

  from sourcing to final delivery, ensuring cost-effective and timely execution.
• Plan, monitor, and optimize daily logistics operations to achieve operational excellence and customer satisfaction.
• Manage

  transportation operations

  , ensuring vehicle availability, route planning, and delivery efficiency.
• Coordinate with internal departments (Finance, Customer Service) and external vendors to maintain smooth operations.
• Track and monitor key performance indicators (KPIs) such as delivery timelines, cost efficiency, and service quality.
• Analyse performance data and prepare

  revenue and operational reports

  for management review.
• Identify areas of process improvement and implement strategies to enhance productivity and reduce operational costs.
• Lead, train, and motivate the operations team to meet individual and departmental goals.
• Ensure compliance with company policies, SOPs, and government regulations related to logistics and transportation.
• Manage and monitor inventory levels, ensuring accuracy and timely replenishment.
• Handle operational escalations and ensure prompt resolution of issues impacting delivery or service.

Qualifications & Experience:

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field (MBA preferred).
• 8 years of experience in logistics or supply chain operations, with proven experience in a leadership or supervisory role.
• Strong understanding of logistics operations,

  warehouse and dispatch coordination

  , and

  transportation management

  .
• Experience in

  end-to-end supply chain oversight

  , including sourcing, storage, and delivery.
• Proficient in MS Excel and logistics management systems
• Excellent communication, analytical, and leadership skills.
• Ability to manage multiple priorities in a fast-paced environment.

Key Skills & Competencies:

• Leadership & Team Management
• Warehouse & Dispatch Coordination
• Transportation & Route Management
• Supply Chain Optimization
• Performance Monitoring & Reporting
• Process Improvement & Cost Control
• Data Analysis & Decision Making
• Revenue & KPI Tracking
• Customer-Centric Approach

Work Schedule:

Full-time, with flexibility to work extended hours or weekends during peak operational periods.