Lead Operations

Purpose/Objective

The Lead Operations role is pivotal in ensuring the smooth and efficient functioning of an organization’s operational processes. This position involves overseeing daily activities, managing resources, improving workflows, and driving strategic initiatives to enhance productivity and customer satisfaction.

Key Responsibilities of Role

- Manage and coordinate day-to-day operations across departments. - Ensure compliance with company policies, safety standards, and regulatory requirements. - Plan, execute, and monitor projects to meet deadlines and quality standards. - Collaborate with cross-functional teams to align operational goals. - Analyze operational metrics to identify trends and areas for improvement. - Prepare reports for senior management on performance and KPIs - Interface with clients and internal stakeholders to ensure service excellence. - Resolve escalated issues and ensure customer satisfaction.

Technical Competencies

Quality Management Systems,Automation & Digital Tools,Compliance & Risk Management,Process Optimization Tools & Methodologies

Qualifications and Experience

- Bachelor’s degree in Business Administration, Operations Management, Engineering, or related field. - Minimum 10 years of experience in operations or project management. - Strong leadership and team management skills. - Proficiency in ERP systems, project management tools, and data analysis software. - Excellent problem-solving, communication, and organizational skills. - Ability to work in a fast-paced, high-pressure environment.