Company Description PANNEST takes pride in fostering close customer relationships and maintaining transparency in business transactions. We are dedicated to providing safe, secure, and swift delivery services under our distribution domain, specializing in part load (Express & Conventional transport) and Full Truckload (FTL) services. Our focus on customized solutions helps bridge the gap between requirements and services, ensuring superior customer satisfaction. With proven capabilities in transportation solutions and cargo management, complemented by our extensive network, IT proficiency, and personalized customer services, we provide significant value in today's competitive business environment. Role Description This is a full-time on-site role for an Inside Sales Coordinator located in Mumbai. The Inside Sales Coordinator will be responsible for managing customer interactions, processing orders, and ensuring customer satisfaction. Day-to-day tasks include handling customer inquiries, maintaining customer accounts, coordinating with the sales team, processing and tracking orders, and providing exceptional customer service. Additionally, the role requires effective communication and coordination with various departments to ensure smooth operations. Qualifications Experience in Inside Sales and Order Processing Strong Customer Service and Customer Satisfaction skills Excellent Communication skills Ability to handle multiple tasks and work in a fast-paced environment Experience in transportation or logistics industry is a plus Bachelor's degree in Business Administration, Marketing, or related field Show more Show less
Job Title: Lead – Operations West India Department: Operations Location: [base Location Padgha Bhiwandi] Employment Type: Full-time About the Role: The Lead – Operations will be responsible for overseeing the entire logistics and supply chain process — from sourcing to delivery. This role demands strong operational expertise, leadership skills, and a results-driven approach to ensure seamless coordination between warehouse, transportation, and dispatch functions. The ideal candidate should be adept at driving efficiency, monitoring performance, and achieving revenue targets while maintaining service quality and compliance standards. Key Responsibilities: Lead and supervise day-to-day logistics operations, including warehouse management, dispatch coordination, and transportation scheduling. Oversee the entire supply chain process from sourcing to final delivery, ensuring cost-effective and timely execution. Plan, monitor, and optimize daily logistics operations to achieve operational excellence and customer satisfaction. Manage transportation operations , ensuring vehicle availability, route planning, and delivery efficiency. Coordinate with internal departments (Finance, Customer Service) and external vendors to maintain smooth operations. Track and monitor key performance indicators (KPIs) such as delivery timelines, cost efficiency, and service quality. Analyse performance data and prepare revenue and operational reports for management review. Identify areas of process improvement and implement strategies to enhance productivity and reduce operational costs. Lead, train, and motivate the operations team to meet individual and departmental goals. Ensure compliance with company policies, SOPs, and government regulations related to logistics and transportation. Manage and monitor inventory levels, ensuring accuracy and timely replenishment. Handle operational escalations and ensure prompt resolution of issues impacting delivery or service. Qualifications & Experience: Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field (MBA preferred). 8 years of experience in logistics or supply chain operations, with proven experience in a leadership or supervisory role. Strong understanding of logistics operations, warehouse and dispatch coordination , and transportation management . Experience in end-to-end supply chain oversight , including sourcing, storage, and delivery. Proficient in MS Excel and logistics management systems Excellent communication, analytical, and leadership skills. Ability to manage multiple priorities in a fast-paced environment. Key Skills & Competencies: Leadership & Team Management Warehouse & Dispatch Coordination Transportation & Route Management Supply Chain Optimization Performance Monitoring & Reporting Process Improvement & Cost Control Data Analysis & Decision Making Revenue & KPI Tracking Customer-Centric Approach Work Schedule: Full-time, with flexibility to work extended hours or weekends during peak operational periods.