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Lead Associate – EUC Platform

0 years

2 - 3 Lacs

Gurgaon

Posted:1 week ago| Platform: GlassDoor logo

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Skills Required

ai scaling technology cutting data macos support packaging openai management design integration test automation personalization api engineering documentation tuning escalation http authentication analyze resolve inference latency model truncation summarization network vpn compliance logging monitoring capture certification azure communication service drive training certifications governance transparency security integrity kit

Work Mode

On-site

Job Type

Full Time

Job Description

Ready to build the future with AI?
At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Lead Associate – EUC Platform
We are seeking candidates with good hands-on experience in macOS support, Agentic systems, and application packaging. A foundational understanding of integrating Generative AI capabilities—such as working with OpenAI APIs and prompt engineering—is highly desirable. The role also requires experience with cloud deployments and a solid working knowledge of device management tools like SCCM or equivalent
Responsibilities
    Design, develop, and implement solutions leveraging Generative AI technologies, including integration of OpenAI APIs into enterprise workflows or applications.
    Create, test, and optimize prompts for various use cases to ensure accurate and contextually relevant AI responses.
    Collaborate with cross-functional teams to identify opportunities for AI-driven automation, personalization, or decision support.
    Monitor API usage, performance, and cost to ensure scalable and efficient implementation of AI features.
    Stay updated on advancements in large language models (LLMs), prompt engineering techniques, and AI safety best practices.
    Build reusable prompt libraries and maintain documentation for internal teams and stakeholders.
    Troubleshoot AI integration issues and provide guidance on fine-tuning responses for business-specific requirements.
    Thin Clients, MACs, Chrome Books support added advantage.
    Excellent in customer calls/Meeting/escalation handling & delivery for 24/7 IT operations, able to work on pressure.
    Good communication Skills
    Inspect and troubleshoot HTTP request headers, payloads, and responses from OpenAI APIs, addressing issues such as authentication failures, rate limits, timeouts, and malformed inputs.
    Analyze prompt structures to diagnose inconsistent or irrelevant AI responses, and refine instructions to reduce issues like hallucinations, leakage, or unexpected completions.
    Investigate and resolve slow API response times or high inference latency caused by model selection or integration bottlenecks; optimize prompt design and leverage batching where applicable.
    Address issues related to token limit exceedance by implementing prompt truncation or response summarization strategies.
    Troubleshoot errors caused by exceeded API rate limits or usage quotas, and apply appropriate handling mechanisms.
    Resolve access issues related to network environments, including firewall restrictions, VPN conflicts, or proxy configurations.
    Monitor and adapt to changes in OpenAI API versions or deprecated endpoints to ensure integration stability.
    Investigate potential data privacy risks, unsecured connections, or policy non-compliance in AI integrations.
    Configure error logging and monitoring systems to capture failed interactions, analyze edge cases, and continuously improve prompt and API performance.
Qualifications
Minimum Qualifications
    Bachelor’s degree or certification from an accredited institution in technology good experience or equivalent training
Preferred qualifications
    Technical certification (MS Azure fundamentals) will be added benefit
    Excellent communication skills and strong customer service skills

Why join Genpact?
    Lead AI-first transformation – Build and scale AI solutions that redefine industries
    Make an impact – Drive change for global enterprises and solve business challenges that matter
    Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
    Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
    Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build
    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobLead Associate

Primary LocationIndia-Gurugram

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingJul 22, 2025, 4:04:38 AM

Unposting DateOngoing

Master Skills ListConsulting

Job CategoryFull Time

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