Key Account Manager

The Key Accounts Manager will be responsible for managing and growing relationships with a network of hospitals, healthcare institutions, and corporate hospital chains across India. This role involves strategic account management, business development, and cross-functional coordination to drive sales, enhance partnerships, and ensure seamless customer service for ophthalmic products, equipment, and services.

Responsibilities:

• Responsible for achieving sales target of assigned key accounts mentioned in Annexure A.
• Building relationship with internal & external customers (Doctors/ KOL’s/Distributors/peers/superiors), developing new customers, monitoring competitor activities, keeping track of the daily working, keeping track of customer usage pattern and maintaining records in assigned accounts.
• Serve as the primary point of contact for key accounts, ensuring satisfaction, addressing concerns, and optimizing service levels.
• Handling customer complaints and working towards absolute customer delight
• Oversee contract negotiations, pricing agreements, and ensure adherence to compliance and regulatory guidelines.
• Responsible to track IOL/Phaco market-share in the assigned territory and keep track of competition actions – to proactively ensure market leadership in the state/ territory assigned. also, will be closely supporting Manager to develop and strengthen relationship with some of the Key Opinion Leaders of his assigned territory.  Adheres to environmental policy, procedures, and supports department environmental Objectives.
• Ensuring 100% sales achievement on a monthly and quarterly basis by optimizing the right product mix to meet annual sales target.
• Upgrading existing customer of IOL to Premium IOLs. Should attend OTs regularly to
• understand customer needs, ensuring customer’s delight.
• Maintaining field reporting discipline and timely submission of reports.
• Developing Sound Product Knowledge; In assigned accounts conducting scientific programs regularly - CME/round table meetings.
• Monitor market trends, competitor activities, and customer preferences to provide insights for business strategy refinement.
• Work closely with internal teams including Sales, Marketing, Logistics, and Customer Support to ensure seamless execution of contracts and orders
• Provide product training and technical support to hospital staff, procurement teams, and key stakeholders.