Key Account Manager

As a Client Relationship Manager, your primary responsibility will be to engage regularly with clients to gather feedback and identify improvement areas. You will proactively work to reduce churn by maintaining strong customer relationships and resolving issues promptly. In terms of Product & Feature Support, you will collaborate with the development team to address and resolve client-reported issues. Additionally, you will gather, prioritize, and assist in implementing customer feature requests in coordination with the development team. Your role will also involve providing customer support by offering real-time assistance via chat and email for client queries. You will conduct product demos and onboarding sessions for new users while also maintaining and updating a knowledge base to facilitate customer self-service. In the realm of CRM & Reporting, you will be responsible for keeping the CRM system clean and updated with accurate client data and notes. You will also be tasked with generating regular internal reports on client activity, engagement, and feedback. To excel in this role, you must possess excellent communication and interpersonal skills. Prior experience in client-facing or customer support roles will be advantageous. You should be comfortable collaborating with development teams and ideally have familiarity with ZOHO CRM. Strong organizational skills, the ability to manage multiple tasks and deadlines, as well as a proactive, solution-oriented, and detail-focused mindset will be key to success in this position.,