Key Account Manager

Key Accountabilities:

• Serve as the main liaison between our agency and clients for all marketing communications,

ensuring exceptional service delivery and client satisfaction.

• Oversee comprehensive planning and implementation of digital, social media, influencer

marketing campaigns from concept to completion.

• Collaborate effectively with clients and cross-functional internal teams (creative, strategy, media,

and digital specialists) to deliver campaign objectives on schedule.

• Contribute to the creation of strategic marketing approaches, content planning, and project

roadmaps aligned with client objectives and brand guidelines.

• Maintain regular client communication, deeply understanding their business goals and providing

proactive status updates and recommendations.

• Monitor campaign metrics and performance data, providing analytical insights and proposing

strategic enhancements for improved results.

• Facilitate brand collaboration initiatives, managing client expectations while ensuring all

deliverables align with brand standards and timelines.

• Manage financial aspects including budget oversight, billing processes, and administrative

documentation according to established procedures.

• Keep current with digital marketing trends, platform updates, and industry innovations to

provide clients with cutting-edge solutions.

• Guide and develop junior team members while fostering knowledge exchange and operational

excellence within the team.

Required Qualifications:

• 4-7 years of professional experience in client relationship management specializing in social

media and digital marketing

• Comprehensive knowledge of sophisticated digital marketing strategies, campaign development,

execution, and performance analysis across various digital channels.

• Experience with influencer marketing platforms, content creators, or talent management would

be a significant advantage.

• Experience with BTL Marketing campaigns would be an advantage.

• Proficient verbal and written communication abilities — capable of managing relationships with

diverse stakeholders and senior-level executives.

• Highly organized with project management and leadership capabilities.

• Proven ability to handle multiple complex projects simultaneously while meeting tricky

deadlines and quality standards.

• Genuine enthusiasm for marketing, brand development, and understanding consumer

psychology with strategic problem-solving skills.

• Strong commitment to client success with demonstrated history of building lasting client

partnerships.

• Thrives in dynamic, fast-moving team environments while effectively leading collaborative

initiatives.

• Background in financial planning, business performance tracking, and new business

development activities.

• Data-driven approach with skills in performance analysis and converting insights into strategic

business recommendations.

What We Offer:

• Multi-industry exposure across diverse brands and verticals

• Opportunity to directly contribute to agency growth and revenue

• A collaborative, learning-focused work environment

• Competitive salary based on experience and performance

How to Apply:

About us:

Natter Digital Solutions is a digital marketing agency headquartered in Delhi NCR and is part of the Impact Group of Companies, a network of leading full-service marketing and consulting agencies. The agency was born in the middle of the pandemic in August 2020 with a clear vision of being at the intersection of culture, brand, marketing, and technology – the aim – to provide fresh ideas and opportunities in India's fast-growing digital marketing landscape. The agency’s new-age vision helps the brands to grow, flourish and thrive. It aims to leverage this expanding space with its wide range of services including creative conceptualization, influencer marketing, video production, strategic communication, branding, media buying-selling, website & app creation, IoT, on-ground activations, digital marketing, social media, e-commerce consulting, programmatic, AR, VR, reputation management, public relations, point of sale, consumer research, advocacy, and UI/UX.

Natter is the leader in the Rural Emerging India Space, with deep audience insights and execution capabilities offering rural-specific campaigns, data and insights, indices, agro-outreach, influence, and advocacy. With an extremely rich understanding of the Indian consumer at the last mile, which comes from the legacy data collated and decoded over the years by the Impact Group from all over the country. Within a short span, the agency has become the partner of choice for multiple brands such as Havells, Lloyd, Crabtree, Xarvio, KEI Wires, Knauf, Standard Electricals, Economic Times, Mera Pashu 360 and more.

Visit us at: http://natter.co.in/