Key Account Manager

About The Role

As a Large Enterprise Customer Success Manager at Ezora, you will be the primary partner for our valued customers, responsible for their entire post-sale journey. Your role begins with a critical, hands-on phase of helping clients with the initial setup and implementation of the Ezora platform. You will work closely with them to ensure their core objectives for the project are clearly defined, tracked, and successfully met.

Beyond implementation, you will build and maintain strong, trusted relationships with sales leaders, operations champions, and executive sponsors. Driven by results, you will take full ownership of the commercial health of your accounts, managing renewals and actively pursuing expansion opportunities. With a consultative and strategic mindset, you will ensure customers achieve powerful, measurable impact, delighting and growing our expanding enterprise customer base.

What You'll Be Doing

• Lead the onboarding and implementation process

  for new enterprise customers, managing the initial setup and technical configuration to ensure a seamless and rapid launch.

• Partner with clients to define and document their key business objectives

  , creating and driving individualized success plans to meet and exceed those goals.

• Proactively manage a portfolio of enterprise-level Ezora customers

  , prioritizing retention and expansion through tailored engagement strategies rooted in achieving their objectives.

• Serve as a subject matter expert on the Ezora Platform

  , guiding customers on best practices for pre-sales automation, lead management, and pipeline efficiency to drive organizational growth.

• Grow and maintain trusted relationships at the executive level

  , positioning yourself as a valued advisor and establishing a regular Executive Business Review cadence focused on performance against objectives.

• Collaborate with the Sales team

  to create comprehensive account strategies focused on retention goals, upsell opportunities, and ensuring a smooth handover from sales to success.

• Design and launch internal adoption programs

  to increase awareness, drive engagement, and embed the Ezora platform within customer organizations' daily sales workflows.

• Establish a critical feedback loop with our Product team

  , relaying customer requests and insights to ensure our product development aligns directly with customer needs and market expectations.

• Work with the Marketing team

  to identify powerful case study opportunities where client objectives have been successfully met or exceeded.

• Develop and refine internal and customer-facing processes, programs, and playbooks

  to drive efficiency and enhance the effectiveness of the Customer Success team.
  

About Your Skills

• Strategic Mindset:

  Ability to think critically and creatively about long-term goals, analyze complex information, adapt strategies to changing conditions, and collaborate effectively to drive sustainable success and innovation.

• Project Management:

  Be a trusted advisor by providing superior project and time management abilities, with strong attention to detail, allowing for effective handling of multiple priorities, especially during client setup.

• Communication & Collaboration:

  Exceptional verbal and written communication skills that foster clear interactions and effective teamwork with clients and colleagues.

• Resourcefulness:

  Ability to quickly adapt in a fast-paced environment while creatively finding solutions and contributing to sustainable processes that enhance a world-class global customer experience.
  

What You’ll Have

• 1-2 years of experience

  in B2B SaaS Customer Success, Account Management, Consulting, or a related field

• Experience with Sales, Sales Operations, or Marketing customers

  is highly preferred.

• Demonstrated ability to cultivate and maintain trusted relationships

  with C-level executives and senior leaders to foster long-term, strategic partnerships.

• Experience in formulating and implementing strategies

  to enhance the adoption and utilization of technology solutions within sales or marketing teams.

• Fundamental understanding of a modern sales/marketing tech stack

  , including concepts like CRM integration, APIs, lead routing, prompt engineering and marketing automation.