Junior Application Manager

What you’ll be DOING

What will your essential responsibilities include?

• Monitors SLA / KPI alignment across the full SDLC for each SOW / SLA.
• Maintain positive relationships with suppliers in pursuit of the company’s best interests.
• Estimate work requests at various levels of confidence and manage estimates against actuals to ensure change controls are appropriately managed.
• Manage risk to deliver on service level commitments and project milestones.
• Serve as a point of contact for risks and issues.
• Raise and manage problem tickets.
• Work with business and information security to identify security risks and find solutions, including risk acceptance.

• Overseeing daily operations, including planning, scheduling, prioritization, and reporting. Facilitating meetings to support team coordination.
• Analyzing and eliciting requirements to ensure alignment with product design and architectural standards.
• Conducting business analysis tasks such as requirements evaluation, process mapping, process enhancements, and modeling.
• Collaborating with business stakeholders and information security teams to identify security risks, develop mitigation strategies, and support risk acceptance processes, including RAMP stewardship.
• Supporting internal and external audits to ensure services are delivered in a controlled manner, minimizing undue risk to the organization.
• Managing service levels to ensure all commitments are met, proactively addressing variances to minimize impact on cost, schedule, and quality aligned with business objectives.
• Working closely with Technical and Solution Architects to define, analyze, plan, measure, and improve product availability and continuity.
• Identifying and advocating for continuous improvement opportunities.
• Monitoring SLA/KPI performance across the full Software Development Life Cycle (SDLC) for each Statement of Work (SOW) and SLA.
• Maintaining positive relationships with suppliers to serve the best interests of the company.
• Estimating work requests with varying degrees of confidence and tracking estimates against actuals, ensuring change controls are followed.
• Managing risks to meet SLA and project milestones.
• Acting as a primary point of contact for risks and issues, raising and managing problem tickets as needed.
• Collaborating with business and security teams to identify security risks and develop appropriate solutions, including risk acceptance.

We’re looking for someone who has these abilities and skills:

Required Skills and Abilities:

• Outstanding communication skills, especially when conveying key application-related information to stakeholders.
• Proven experience in stakeholder engagement and management.
• Proficiency with various application delivery methodologies, including Agile, iterative, and Waterfall approaches.
• Experience ensuring outsourced work on applications within the group is conducted under fully vetted contracts that comply with Procurement, Security, and Legal standards.
• Demonstrated ability to implement solutions that meet the company's security requirements.
• Strong risk and issue management skills, with the ability to proactively identify, assess, and address potential challenges.

• Agile Scrum certification.
• PRINCE2 certification.
• Knowledge and hands-on experience in cloud computing environments.
• Strong planning and organizational skills, including creating work schedules, prioritizing tasks, preparing proactively, and setting realistic deadlines.
• Demonstrated ability to effectively manage multiple workstreams simultaneously (2 or more).
• Adaptable to new strategies, technologies, and cultures.
• Experience working in the financial industry or another heavily regulated industry.
• Lloyds Market knowledge and understanding is an advantage.

Who WE are

What we OFFER

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.