4191 Jobs in Indore - Page 7

Project Role: Service Management Lead Project Role Description: Lead the delivery of programs, projects, or managed services, coordinating through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable the strategic agenda. Summary: As a Service Management Lead, you will oversee the delivery of network operations services, ensuring they meet or exceed customer expectations. This role involves coordinating projects, managing contracts, and facilitating shared service operations while fostering strong relationships with stakeholders. Roles & Responsibilities: Act as a Subject Matter Expert (SME) and collaborate with the team to enhance performance. Engage with multiple teams to contribute to key decisions and provide solutions to immediate challenges. Coordinate the delivery of programs, projects, or managed services effectively. Manage contracts and ensure compliance with contractual obligations. Develop and maintain relationships with key stakeholders and sponsors. Oversee the network operations team, providing guidance, coaching, and mentoring. Continuously improve network operations processes and procedures to align with best practices. Identify and implement process enhancements for increased efficiency and effectiveness. Professional & Technical Skills: Must-Have Skills: Proficiency in Enterprise Network Operations. Strong understanding of network design, implementation, and troubleshooting. Experience with network security technologies (e.g., firewalls, IDS/IPS, VPNs). Familiarity with network monitoring and management tools (e.g., SolarWinds, Nagios). Good-to-Have Skills: Knowledge of statistical analysis and machine learning algorithms. Experience with data visualization tools such as Tableau or Power BI. Hands-on experience implementing machine learning algorithms (e.g., regression, decision trees). Key Qualifications: Solid grasp of data munging techniques, including data cleaning and normalization. Understanding of network protocols and technologies (e.g., TCP/IP, BGP, OSPF). Experience with network hardware (e.g., routers, switches, load balancers). Knowledge of ITIL processes and procedures related to incident, problem, and change management. Additional Information: Minimum of 5 years of experience in Enterprise Network Operations. A minimum of 15 years of full-time education is required.

Job Title: Service Delivery Operations Representative Project Role Description: Assign and manage work assignments, drive people management activities for the delivery team, and manage service delivery quality and cost. Key Responsibilities: Independently perform tasks and become a Subject Matter Expert (SME). Actively participate in team discussions and contribute to problem-solving. Manage and assign work assignments to the delivery team. Drive people management activities, including performance evaluations and career development. Ensure service delivery quality and cost efficiency. Collaborate with cross-functional teams to resolve issues and improve service delivery processes. Identify areas for improvement and implement process enhancements. Provide guidance and support to team members to ensure successful service delivery. Must-Have Skills: Proficiency in Microsoft 365 . Strong understanding of service delivery operations . Experience in managing service delivery quality and cost . Excellent communication and interpersonal skills . Good-to-Have Skills: Experience with IT service management tools . Qualifications: Minimum 3 years of experience in a relevant role. 15 years of full-time education is required. Additional Information: This position is based at our Indore office.

Project Role: User Experience Lead Project Role Description: Lead prototype work and software engineering solutions to create an optimized user experience. Translate design concepts into prototype solutions quickly, balancing technical feasibility with design intent. Summary: As a User Experience Lead, you will spearhead efforts to design and prototype solutions that enhance user experience. Your role involves translating design ideas into practical applications while considering technical constraints and design goals. Roles & Responsibilities: Act as a Subject Matter Expert (SME) in user experience design and prototyping. Collaborate with and manage the team to ensure effective performance. Make key decisions impacting team dynamics and project outcomes. Engage with multiple teams to provide input on critical decisions. Offer solutions to challenges faced by your immediate team and across departments. Lead prototype development to optimize user experience. Translate design concepts into actionable prototype solutions. Balance the implications of technical feasibility with design intent. Professional & Technical Skills: Must-Have Skills: Proficiency in IFS Solutions. Strong understanding of user experience design principles. Key Qualifications: Experience in software engineering and prototyping. Knowledge of the technical feasibility implications in design. Ability to effectively translate design concepts into tangible solutions. Additional Information: Minimum of 5 years of experience with IFS Solutions. This position is based in our Indore office. A minimum of 15 years of full-time education is required.

Project Role: Tech Delivery Subject Matter Expert Project Role Description: Drive innovative practices into delivery, providing depth of expertise to engagements. Enhance Accenture's marketplace reputation and shape client strategies by leveraging emerging ideas and deep technical expertise. Summary: As a Tech Delivery Subject Matter Expert, you will play a critical role in delivering innovative solutions and best practices. Your strong technical skills, business acumen, and effective communication will help you build trusted advisor relationships with clients, guiding them through the analysis, design, and implementation of technology-driven business changes. Roles & Responsibilities: Act as a Subject Matter Expert (SME) and lead team collaboration. Make key decisions that impact team performance and project outcomes. Engage with multiple teams to provide input on critical decisions. Offer solutions to challenges faced by your team and across other teams. Mentor junior professionals and support their development. Stay updated with the latest industry trends and technologies. Identify areas for process improvement and implement enhancements. Conduct regular performance evaluations and provide constructive feedback to team members. Professional & Technical Skills: Must-Have Skills: Proficiency in SAP SuccessFactors Integrations (Technical). Good-to-Have Skills: Experience with SAP BTP Integration Suite. Key Qualifications: Strong understanding of integration concepts and methodologies. Experience in designing and implementing SAP SuccessFactors integrations. Knowledge of SAP SuccessFactors modules and their integration points. Familiarity with SAP Cloud Platform Integration and SAP CPI tools. Ability to troubleshoot and resolve integration issues. Excellent problem-solving and analytical skills. Additional Information: A minimum of 15 years of full-time education is required.

Project Role: Performance Engineer Project Role Description: Diagnose complex issues that an in-house performance testing team has been unable to resolve, focusing on five key aspects of Performance Engineering: software development lifecycle and architecture, performance testing and validation, capacity planning, application performance management, and problem detection and resolution. Summary: As a Performance Engineer specializing in Dynatrace, you will be responsible for managing, configuring, and optimizing Dynatrace environments to monitor application and infrastructure health. Your role will involve setting up dashboards, creating alerts, analyzing performance data, and troubleshooting issues to ensure optimal system performance and user experience. Roles & Responsibilities: Perform independently and establish yourself as a Subject Matter Expert (SME). Install, configure, and maintain Dynatrace agents and environments. Monitor application performance, infrastructure, and services. Create and manage custom dashboards, reports, and alerts. Analyze performance metrics and resolve system bottlenecks. Collaborate with development, operations, and support teams. Ensure system scalability, reliability, and security through Dynatrace. Provide guidance on best practices for Dynatrace usage. Professional & Technical Skills: Must-Have Skills: Proficiency in Dynatrace APM. Good-to-Have Skills: Knowledge of DevOps practices. Experience with AppDynamics APM, Datadog, and Splunk. Key Qualifications: Experience in Dynatrace administration, monitoring, and performance management (minimum of 3 years). Application development experience using at least one programming language and SQL. Strong understanding of infrastructure, application performance, and cloud environments. Familiarity with ITIL processes, DevOps, or SRE practices is a plus. Excellent troubleshooting and analytical skills. Additional Information: A minimum of 15 years of full-time education is required. Good-to-have certifications: Dynatrace Certified Associate, Dynatrace Certified Professional.

Description We are seeking a skilled Salesforce Lightning Web Components Application Developer to join our team in India. The ideal candidate will be responsible for developing and maintaining high-quality LWC applications, ensuring optimal performance and user experience. Responsibilities Develop and maintain Salesforce Lightning Web Components (LWC) to enhance user experience. Collaborate with cross-functional teams to gather requirements and translate them into technical specifications. Implement best practices for coding, design, and performance optimization in LWC. Perform unit testing and debugging to ensure high-quality deliverables. Participate in code reviews and provide constructive feedback to team members. Stay updated with the latest Salesforce updates and features to continuously improve application performance. Skills and Qualifications 2-5 years of experience in Salesforce development with a focus on Lightning Web Components. Strong understanding of JavaScript, HTML, and CSS. Proficiency in Salesforce platform, including Apex and SOQL. Experience with Salesforce APIs and web services. Familiarity with version control systems (e.g., Git). Knowledge of Agile methodologies and project management tools. Ability to work collaboratively in a team environment and communicate effectively with stakeholders.

Project Role: Infrastructure Engineer Project Role Description: Assist in defining requirements, designing, building, and testing data center technology components, with a focus on network infrastructures. Summary: As an Infrastructure Engineer, you will play a key role in defining requirements and building data center technology components related to network infrastructures. You will collaborate with cross-functional teams, analyze network data, and ensure the smooth operation of network systems. Roles & Responsibilities: Collaborate with cross-functional teams to design and implement network infrastructures. Analyze network data to identify and troubleshoot network issues. Ensure the smooth functioning of network infrastructures by monitoring and maintaining network systems. Assist in defining requirements and conducting testing efforts related to data center technology components. Professional & Technical Skills: Must-Have Skills: In-depth knowledge of network infrastructures. Good-to-Have Skills: Experience with network analytics. Key Qualifications: Experience in designing and implementing network infrastructures. Proficient in analyzing network data to troubleshoot issues. Experienced in monitoring and maintaining network systems. Additional Information: Minimum of 5 years of experience in network infrastructures.

Project Role: Business Architect Project Role Description: Define opportunities to create tangible business value for clients by leading current state assessments, identifying high-level customer requirements, defining necessary business solutions and structures, and developing business cases to achieve the vision. Summary: As a Business Architect specializing in Microsoft Dynamics 365 Commerce, you will lead efforts to assess current states, identify customer needs, and develop solutions that drive business value. Your role will involve collaborating with cross-functional teams to ensure the successful implementation of these solutions. Roles & Responsibilities: Lead current state assessments and identify high-level customer requirements. Define opportunities to create tangible business value for clients. Develop business solutions and structures to realize identified opportunities. Create and present business cases to achieve strategic vision. Collaborate with cross-functional teams to ensure successful implementation of business solutions. Professional & Technical Skills: Must-Have Skills: Expertise in Microsoft Dynamics 365 Commerce Functional. Good-to-Have Skills: Experience in business analysis, project management, and stakeholder management. Key Qualifications: Strong understanding of business processes and systems. Proven experience in developing business cases and proposals. Excellent communication and collaboration skills. Additional Information: Minimum of 7.5 years of experience in Microsoft Dynamics 365 Commerce. A Bachelor's degree in Engineering (BE) or a related field is required. The ideal candidate will have a strong educational background and a proven track record of delivering impactful business solutions.

Project Role: Business Function Implement Practitioner Project Role Description: Support the implementation of activities for a specific business function to improve end-to-end performance. This includes analyzing, designing, or redesigning business processes and defining organizational components. Summary: As a Business Function Implement Practitioner, you will drive initiatives to enhance the performance of specific business functions. Your role will involve process analysis and design, showcasing creativity and problem-solving skills to optimize operations and support organizational goals. Roles & Responsibilities: Act as a Subject Matter Expert (SME) and lead team collaboration. Make key decisions impacting team performance and project success. Engage with multiple teams to provide input on critical decisions. Offer solutions to challenges faced by your team and across departments. Lead the effective implementation of business function activities. Analyze and design/re-design business processes to enhance operational performance. Define parts of the organization to streamline processes and operations. Mentor junior professionals to ensure successful project outcomes. Professional & Technical Skills: Must-Have Skills: Proficiency in Platform as a Service Providers (PaaS). Good-to-Have Skills: Experience with Adobe Experience Manager (AEM) Sites. Key Qualifications: Strong understanding of business process analysis and design. Knowledge of organizational structure and operations. Experience in project management and team collaboration. Excellent problem-solving and decision-making abilities. Additional Information: Minimum of 5 years of experience in Platform as a Service Providers (PaaS). This position is based in our Indore office. An MBA degree is required.

Project Role: Application Tech Support Practitioner Project Role Description: As an Application Tech Support Practitioner, you will serve as the ongoing interface between clients and the systems or applications. You will be dedicated to quality, utilizing exceptional communication skills to ensure the smooth operation of our world-class systems. Your role involves accurately defining client issues and designing resolutions based on deep product knowledge. Must Have Skills: SD Access Implementation Good to Have Skills: Wireless Technologies Implementation Minimum Experience Required: 5 years Educational Qualification: 15 years of full-time education Summary: In this role, you will engage with clients to address their technical concerns, ensuring effective communication between the client and the system/application. You will analyze client issues and design appropriate resolutions while maintaining a deep understanding of the product to provide effective support. Roles & Responsibilities: Act as a Subject Matter Expert (SME) in SD Access Implementation. Collaborate and manage the team to deliver effective support. Engage with multiple teams and contribute to key decisions affecting service delivery. Provide solutions to problems for your immediate team and across teams. Ensure effective communication between clients and the system/application. Analyze client issues accurately and design appropriate resolutions. Maintain deep product knowledge to address client concerns effectively. Professional & Technical Skills: Must To Have Skills: Proficiency in SD Access Implementation. Experience with Cisco Wireless technologies, including: Configuring and managing Cisco wireless LAN controllers (WLC), such as the Cisco 5520 and Catalyst 9800 series. Familiarity with Cisco's Digital Network Architecture (DNA) for managing wireless networks. Diagnosing and fixing wireless performance issues, interference, and configuration. Managing wireless network projects from planning to deployment. Good To Have Skills: Experience in Wireless Technologies Implementation. Strong understanding of network security protocols and technologies. Hands-on experience in implementing SD Access solutions. Knowledge of troubleshooting network issues and providing solutions. Familiarity with network infrastructure and configuration. Additional Information: The candidate should have a minimum of 5 years of experience in SD Access Implementation. This position is based at our Pune office. A 15 years full-time education is required.

Project Role: Business Analyst Project Role Description: Analyze an organization to design its processes and systems, assessing the business model and its integration with technology. Evaluate the current state, identify customer requirements, and define the future state or business solution. Research, gather, and synthesize information to drive organizational success. Summary: As a Business Analyst, you will play a crucial role in analyzing organizational processes and systems. You will assess current operations, identify customer needs, and define solutions that align with business goals. Your research and analytical skills will be key in facilitating effective decision-making and driving improvements. Roles & Responsibilities: Act as a Subject Matter Expert (SME) and lead team collaboration. Make key decisions that impact team performance and project outcomes. Engage with multiple teams to provide insights on critical decisions. Conduct thorough analysis of business processes and systems. Identify areas for improvement and propose actionable solutions. Collaborate with stakeholders to gather and document business requirements. Create and maintain project documentation. Assist in the development and execution of test plans. Support the implementation of new processes and systems. Provide training and support to end-users. Stay current with industry trends and best practices. Assist in evaluating and selecting technology solutions. Contribute to the development of business strategies and plans. Professional & Technical Skills: Must-Have Skills: Proficiency in SAP Plant Maintenance (PM). Good-to-Have Skills: Experience with Accenture Delivery Methods (ADM). Key Qualifications: Strong understanding of business processes and systems. Experience in business analysis and requirements gathering. Knowledge of project management methodologies. Excellent communication and interpersonal skills. Ability to work effectively in a team environment. Strong analytical thinking and problem-solving abilities. Additional Information: Minimum of 5 years of experience in SAP Plant Maintenance (PM). A minimum of 15 years of full-time education is required.

Project Role: DevOps Architect Project Role Description: Assess, design, and engineer DevOps solutions in complex technology environments. Design and build DevOps technical solutions for cloud-native, cloud-enabled, and on-premises infrastructure, utilizing microservices or traditional application patterns. Summary: We are seeking a DevOps Architect with a strong focus on automation and infrastructure management. The ideal candidate will have a solid background in ScienceLogic tools, expertise in Ansible programming, and extensive experience in Jenkins for CI/CD processes. This role emphasizes enhancing automation, streamlining deployments, and efficient infrastructure management. Roles & Responsibilities: ScienceLogic Tool Management: Oversee and maintain ScienceLogic tools for monitoring, alerting, and integration with IT infrastructure. Customize solutions to enhance system visibility, performance monitoring, and automated reporting. Ansible Development & Automation: Utilize advanced Ansible programming skills to automate infrastructure configuration and deployments. Develop and manage Ansible playbooks, roles, and modules to optimize workflows. Collaborate with development and operations teams to enhance Ansible scripts for a scalable IT environment. Jenkins CI/CD Pipeline Management: Design and maintain Jenkins pipelines for continuous integration, testing, and deployment. Integrate Jenkins with other development tools to optimize deployment processes. Troubleshoot pipeline issues and identify areas for improvement. Collaboration & Communication: Act as a subject matter expert for ScienceLogic, Ansible, and Jenkins, assisting team members with complex issues. Communicate effectively with technical and non-technical teams, ensuring clarity in project requirements. Prepare documentation and reports for automation processes and improvements. Continuous Improvement & Innovation: Stay updated with advancements in automation and DevOps tools. Lead initiatives focused on process optimization, automation advancements, and infrastructure resilience. Required Qualifications: Experience: Minimum of 8 years in DevOps, automation, and infrastructure management. Technical Skills: Expertise in ScienceLogic tools for IT operations and infrastructure monitoring. Proficiency in Ansible programming for automation. Strong hands-on experience with Jenkins, especially in CI/CD pipeline management. Communication: Excellent verbal and written communication skills for effective collaboration. Education: Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related field. Additional Information: Minimum of 5 years of experience in DevOps Architecture. This position is based in our Indore office. A minimum of 15 years of full-time education is required.

Key Responsibilities: Requirement Analysis & Design: Understand requirements thoroughly and actively participate in the design and implementation phases of the project. Collaboration: Work closely with peers, particularly those with domain expertise, to build effective solutions that meet business needs. Self-Driven & Multitasking: Be self-motivated and capable of managing multiple priorities under pressure and uncertainty. Adaptability: Ability to thrive in a fast-paced environment, handling tasks efficiently even when priorities change. Usability Focus: Pay close attention to usability, ensuring the development of intuitive, visually appealing user interfaces. UI Development: Develop user interfaces (UI) that will be used by consumers to extract relevant data from the Metadata repository, focusing on smooth functionality. Search Space Development: Work on the development of search functionality using Elasticsearch , optimizing search performance and relevance. Technical Experience: ReactJS Expertise: 5+ years of experience developing with ReactJS . Coding Skills: Proficient in coding with a strong focus on clean, efficient code. Coding Test may be required for evaluation. JavaScript Mastery: Strong fundamental understanding of JavaScript (ES5, ES6) and CSS . TypeScript / ClojureScript Knowledge: Experience with TypeScript or ClojureScript is a plus. Core ReactJS Principles: Thorough understanding of ReactJS and its core principles such as Component Lifecycle , Hooks , and Virtual DOM . State Management (Redux/Flux): Experience with Flux/Redux for managing state in large-scale applications is preferred. Component-Driven UIs: Extensive experience in building component-driven UIs , emphasizing reusable and modular components. Data Structure Libraries: Familiarity with data structure libraries, optimizing the performance of the application. Performance Optimization: Knowledgeable in performance optimization techniques, ensuring smooth and fast-running applications. AWS Services & Deployment: Understanding of AWS services and deployment methodologies, although not mandatory. State Management (Redux): Expertise in Redux for state management, ensuring consistency across components.

Job Title: Technology OpS Support Practitioner Project Role Description: As a Technology OpS Support Practitioner, you will own the integrity and governance of systems, ensuring best practices for service delivery. Your responsibilities will include developing, deploying, and supporting infrastructures, applications, and technology initiatives from both an architectural and operational perspective, in alignment with existing standards and delivery methods. Must Have Skills: Google Cloud Compute Services Good to Have Skills: None specified Experience: Minimum of 2 years in a relevant field. Educational Qualification: 15 years of full-time education. Summary: In this role, you will ensure compliance with system integrity and governance standards while supporting operational efficiency. You will be expected to perform independently and become a Subject Matter Expert (SME) within the team. Roles & Responsibilities: Own the integrity and governance of systems. Ensure compliance with system integrity and governance standards. Develop and deploy infrastructures, applications, and technology initiatives. Provide technical guidance and support to team members. Collaborate with cross-functional teams to drive operational efficiency. Participate actively in team discussions and contribute to problem-solving efforts. Support operational perspectives in line with existing delivery methods. Professional & Technical Skills: Must To Have Skills: Proficiency in Google Cloud Compute Services . Strong understanding of cloud computing principles. Experience with infrastructure deployment and management. Knowledge of system architecture and design principles. Hands-on experience with system monitoring and troubleshooting. Additional Information: A minimum of 2 years of experience specifically in Google Cloud Compute Services . This position is based at our Indore office . A 15 years full-time education is required.

Job Title: Technology Consulting Practitioner Project Role Description: As a Technology Consulting Practitioner, you will advise, lead, and work on high-impact activities within the systems development lifecycle. Your role involves providing advisory services for the IT function, collaborating with teams, and making key decisions across multiple projects. Roles & Responsibilities: Subject Matter Expert (SME): Act as an SME in SAP FSCM Credit Management, guiding teams on best practices. Team Collaboration: Collaborate and manage team performance, ensuring effective contributions. Decision Making: Responsible for team decisions and engage with multiple teams on key strategic choices. Problem Solving: Provide solutions to challenges faced by your immediate team and across departments. Innovation Leadership: Lead innovation initiatives to drive business growth and improve processes. Strategic Planning: Develop and implement strategic plans for technology integration and optimization. Guidance on Best Practices: Advise on best practices for technology adoption, ensuring alignment with business goals. Professional & Technical Skills: Must-Have Skills: Proficiency in SAP FSCM Credit Management. Strong understanding of financial systems and credit management processes. Experience in implementing SAP FSCM Credit Management solutions. Knowledge of integration with other SAP modules. Hands-on experience in configuring credit management rules. Additional Information: Experience: Minimum of 7.5 years in SAP FSCM Credit Management. Educational Qualification: 15 years of education is required.

Job Title: Technology Architect Role Description: As a Technology Architect, you will review and integrate all application requirements, encompassing functional, security, integration, performance, quality, and operations. You will also assess technical architecture requirements and contribute to decisions regarding hardware, network products, system software, and security. Summary: In this role, you will be responsible for: Leading the review and integration of application requirements. Assessing technical architecture requirements and providing input on hardware and software decisions. Ensuring the effective administration of Oracle Weblogic Application Server. Collaborating with cross-functional teams to support project delivery. Roles & Responsibilities: Review and integrate all application requirements, including functional, security, integration, performance, quality, and operations. Provide technical guidance on hardware, network products, system software, and security. Ensure the smooth functioning of Oracle Weblogic Application Server Administration. Collaborate with cross-functional teams to ensure successful project outcomes. Offer technical support to team members, ensuring adherence to best practices and standards. Must-Have Skills: Strong experience in Oracle Weblogic Application Server Administration. Good-to-Have Skills: Experience with other application servers such as JBoss and Tomcat. Knowledge in reviewing and integrating various application requirements and technical architecture. Experience in collaborating with cross-functional teams. Experience Requirements: Minimum 5 years of experience in Oracle Weblogic Application Server Administration. Educational Qualifications: Educational qualifications are not specified. Additional Information: The ideal candidate should have a strong background in computer science or a related field, along with a proven track record of delivering impactful solutions.

Job Title: Technology OpS Support Practitioner Project Role Description: As a Technology OpS Support Practitioner, you will own the integrity and governance of systems, ensuring best practices for service delivery. Your responsibilities will include developing, deploying, and supporting infrastructures, applications, and technology initiatives from both an architectural and operational perspective, in alignment with existing standards and delivery methods. Must Have Skills: Google Cloud Compute Services Good to Have Skills: None specified Experience: Minimum of 2 years in a relevant field. Educational Qualification: 15 years of full-time education. Summary: In this role, you will ensure compliance with system integrity and governance standards while supporting operational efficiency. You will be expected to perform independently and become a Subject Matter Expert (SME) within the team. Roles & Responsibilities: Own the integrity and governance of systems. Ensure compliance with system integrity and governance standards. Develop and deploy infrastructures, applications, and technology initiatives. Provide technical guidance and support to team members. Collaborate with cross-functional teams to drive operational efficiency. Participate actively in team discussions and contribute to problem-solving efforts. Support operational perspectives in line with existing delivery methods. Professional & Technical Skills: Must To Have Skills: Proficiency in Google Cloud Compute Services . Strong understanding of cloud computing principles. Experience with infrastructure deployment and management. Knowledge of system architecture and design principles. Hands-on experience with system monitoring and troubleshooting. Additional Information: A minimum of 2 years of experience specifically in Google Cloud Compute Services . This position is based at our Indore office . A 15 years full-time education is required.

Job Title: Service Management Lead Project Role Description: As a Service Management Lead, you will be responsible for leading the delivery of programs, projects, or managed services. This includes coordinating projects through contract management and shared service coordination while developing and maintaining relationships with key stakeholders and sponsors to ensure high levels of commitment and support for the strategic agenda. Roles & Responsibilities: Subject Matter Expert (SME): Expected to perform independently and become an SME in service management. Team Participation: Actively participate in team discussions and contribute to problem-solving efforts. Program Delivery: Lead the delivery of programs, projects, or managed services to ensure successful outcomes. Project Coordination: Coordinate projects through effective contract management and shared service coordination. Stakeholder Engagement: Develop and maintain relationships with key stakeholders and sponsors to enable strategic initiatives. Guidance and Mentorship: Provide guidance and mentorship to team members to foster their professional development. Process Optimization: Analyze and optimize service delivery processes to enhance efficiency and effectiveness. Professional & Technical Skills: Must-Have Skills: Proficiency in Microsoft Windows Desktop Management. Strong understanding of IT service management principles. Experience in project management methodologies. Knowledge of the ITIL framework. Hands-on experience in service delivery operations. Additional Information: Experience: Minimum of 3 years in Microsoft Windows Desktop Management. Location: This position is based at our Indore office. Educational Qualification: 15 years of full-time education is required.

Project Role: Security Architect Project Role Description: As a Security Architect, you will define the cloud security framework and architecture to ensure alignment with business requirements and performance goals. You will document the implementation of cloud security controls and facilitate the transition to cloud security-managed operations. Must Have Skills: Identity Access Management (IAM) Good to Have Skills: Java Minimum Experience Required: 3 years Educational Qualification: 15 years of full-time education Key Responsibilities: Define and implement the cloud security framework and architecture. Document the implementation of security controls and ensure compliance with best practices. Collaborate with cross-functional teams to integrate security measures into the overall cloud strategy. Design and implement security solutions to protect cloud environments. Stay updated with the latest security trends, technologies, and threats. Conduct risk assessments and develop mitigation strategies. Provide guidance on security policies and procedures. Facilitate training and awareness programs for stakeholders on security best practices. Technical Experience: In-depth knowledge of Identity Access Management (IAM) concepts and practices. Familiarity with cloud platforms (e.g., AWS, Azure) and their security services. Experience with security frameworks and standards (e.g., ISO 27001, NIST). Understanding of network security, encryption, and data protection mechanisms. Knowledge of Java and related technologies is a plus. Strong analytical and problem-solving skills. Professional Attributes: Strong communication and interpersonal skills. Ability to work collaboratively in a team environment. Quick learner, self-starter, and adaptable to new technologies. Strong organizational and time management skills. Educational Qualification: Bachelor's degree in Computer Science or a related field, or equivalent experience.

Project Role: Software Development Engineer Project Role Description: As a Software Development Engineer, you will analyze, design, code, and test multiple components of application code across one or more clients. Your responsibilities will include performing maintenance, enhancements, and development work, contributing to the overall success of the projects. Must Have Skills: SAP Basis Administration Good to Have Skills: N/A Minimum Experience Required: 3 years Educational Qualification: 15 years full-time education Summary: In this role, you are expected to work independently and become a Subject Matter Expert (SME). You will actively participate in team discussions, contribute to problem-solving, and collaborate with team members to deliver software solutions. Roles & Responsibilities: Perform independently and become an SME in SAP Basis Administration. Actively contribute to team discussions and provide solutions to work-related problems. Collaborate with team members to analyze, design, develop, and test software solutions. Troubleshoot and debug applications to ensure optimal performance. Document software specifications and provide support during deployment. Stay updated with industry trends and technologies to suggest improvements. Assist in training junior team members and share knowledge. Professional & Technical Skills: Must Have Skills: Proficiency in SAP Basis Administration Strong understanding of system architecture and infrastructure Experience in SAP system installations, upgrades, and performance tuning Knowledge of SAP security and authorization concepts Hands-on experience with SAP monitoring and troubleshooting tools Additional Information: The candidate should have a minimum of 3 years of experience in SAP Basis Administration. This position is based at our Indore office. A 15 years full-time education is required.

Project Role: Service Management Lead Project Role Description: As the Service Management Lead, you will lead the delivery of programs, projects, or managed services. Your role involves coordinating projects through contract management and shared service coordination. You will develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable the strategic agenda. Must Have Skills: Service Integration and Management (SIAM) Good to Have Skills: Infrastructure Service Management Minimum Experience Required: 5 years Educational Qualification: 15 years full-time education Key Responsibilities: Own the development of differentiated service offers to meet business needs. Ensure that the Service Catalogue is available, complete, accurate, and meets stakeholder needs. Engage with Service Owners to ensure services are adequately described and conform to guidelines. Approve content for publication in the Service Catalogue. Recommend and initiate continuous improvement programs for the Service Catalogue. Work with Demand Engagement to capture business demand for IT&S services. Collaborate with the Consumption Lead to develop and present consumption metrics to stakeholders. Drive the introduction of new operational services into the Service Catalogue. Provide transparency regarding costs associated with services offered. Understand and comply with data privacy regulations. Build strong relationships with stakeholders and operate successfully at all levels. Analyze complex data, identify trends, and simplify processes for delivery. Professional & Technical Skills: Must Have Skills: Proficiency in Service Integration and Management (SIAM). Good to Have Skills: Infrastructure Service Management. Additional Skills: Strong analytical skills with the ability to correlate information from various sources. Excellent communication and interpersonal skills. Experience in service operations and management. Technical Experience: Self-confident, results-oriented, persuasive, and influential. Strong management of performance and a drive for continuous improvement. Ability to organize IT services and products into differentiated offerings with clear cost transparency. Professional Experience: Bachelor's degree in Computer Science or related field preferred. 3+ years of experience with the ServiceNow IT Service Management tool preferred. 4+ years of experience as a process owner preferred. Proficient in rolling out methodologies, processes, standards, and policies. Minimum of ITIL foundation certification; advanced ITIL certifications desired. Additional Information: Proven track record of leading successful change across functional and organizational boundaries. Certification in ITIL (V3) / ITIL Intermediate is preferred.

Project Role: Software Development Engineer Project Role Description: As a Software Development Engineer, you will analyze, design, code, and test multiple components of application code across one or more clients. Your responsibilities will include performing maintenance, enhancements, and development work, contributing to the overall success of the projects. Must Have Skills: SAP Basis Administration Good to Have Skills: N/A Minimum Experience Required: 3 years Educational Qualification: 15 years full-time education Summary: In this role, you are expected to work independently and become a Subject Matter Expert (SME). You will actively participate in team discussions, contribute to problem-solving, and collaborate with team members to deliver software solutions. Roles & Responsibilities: Perform independently and become an SME in SAP Basis Administration. Actively contribute to team discussions and provide solutions to work-related problems. Collaborate with team members to analyze, design, develop, and test software solutions. Troubleshoot and debug applications to ensure optimal performance. Document software specifications and provide support during deployment. Stay updated with industry trends and technologies to suggest improvements. Assist in training junior team members and share knowledge. Professional & Technical Skills: Must Have Skills: Proficiency in SAP Basis Administration Strong understanding of system architecture and infrastructure Experience in SAP system installations, upgrades, and performance tuning Knowledge of SAP security and authorization concepts Hands-on experience with SAP monitoring and troubleshooting tools Additional Information: The candidate should have a minimum of 3 years of experience in SAP Basis Administration. This position is based at our Indore office. A 15 years full-time education is required.

Job Title: Program/Project Management Representative Role Description: As a Program/Project Management Representative, you will be responsible for delivering business and technology outcomes for assigned programs, projects, or contracted services. You will leverage standard tools, methodologies, and processes to ensure the successful delivery, monitoring, and control of service level agreements. Summary: In this role, you will: Deliver business and technology outcomes for projects. Monitor and control service level agreements using established tools and methodologies. Ensure successful project delivery and compliance with agreements. Roles & Responsibilities: Perform independently and become a Subject Matter Expert (SME). Actively participate and contribute to team discussions. Provide solutions to work-related challenges. Lead project planning, execution, and closure activities. Manage project scope, schedule, and budget effectively. Collaborate with stakeholders to ensure project success. Identify and mitigate project risks proactively. Provide regular project status updates to stakeholders. Must-Have Skills: Proficiency in NAS Architecture and Design. Good-to-Have Skills: Experience with IT infrastructure design. Experience Requirements: Minimum 3 years of experience in NAS Architecture and Design. Educational Qualifications: A minimum of 15 years of full-time education. Additional Information: This position is based in Indore.

Project Role: Infra Tech Support Practitioner Project Role Description: As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance for production and development systems and software products, both remotely and onsite. You will be responsible for implementing technology at the operating system level across various platforms and performing basic and intermediate level troubleshooting. Must Have Skills: IBM WebSphere MQ Good to Have Skills: NA Minimum Experience Required: 7.5 years Educational Qualification: 15 years full-time education Summary: In this role, you will be pivotal in ensuring the smooth functioning of production and development systems. Your responsibilities will include hardware/software support and troubleshooting on various platforms. Roles & Responsibilities: Serve as a Subject Matter Expert (SME) in IBM WebSphere MQ. Collaborate and manage the team to perform effectively. Make team decisions and engage with multiple teams for key decisions. Provide solutions to problems for your immediate team and across multiple teams. Ensure the smooth functioning of production and development systems. Perform hardware/software support for configured services. Troubleshoot and resolve issues at L1 and L2 levels. Professional & Technical Skills: Must Have Skills: Proficiency in IBM WebSphere MQ. Additional Skills: Strong understanding of system maintenance and support. Experience in troubleshooting hardware and software issues. Knowledge of operating system-level implementation. Familiarity with various server and network areas. Additional Information: The candidate should have a minimum of 7.5 years of experience in IBM WebSphere MQ. This position is based at our Indore office. A 15 years full-time education is required.

Job Title: IT Service Management Representative Role Description: As an IT Service Management Representative, you will manage the delivery of IT production systems and services, supporting the infrastructure service management lifecycle. Your role ensures client satisfaction and effective risk management for services while providing operational support to maintain system availability. Summary: In this position, you will be responsible for: Managing the delivery of IT production systems and services. Supporting the infrastructure service management lifecycle. Ensuring client satisfaction and managing risks associated with services. Providing operational support to keep production systems and devices online. Roles & Responsibilities: Lead the delivery of IT production systems and services. Support the infrastructure service management lifecycle, including incident, problem, change, and release management. Ensure production systems and devices are online and available. Manage the Configuration Database & CI Management, ensuring data accuracy and integrity. Collaborate with cross-functional teams, including developers, testers, and infrastructure teams, for seamless service delivery. Must-Have Skills: Experience with ServiceNow IT Service Management. Experience with ServiceNow IT Operations Management. Strong understanding of Configuration Database & CI Management. Good-to-Have Skills: Experience with ITIL processes and frameworks. Knowledge of IT infrastructure components (servers, storage, networks). Familiarity with IT service management tools and technologies. Experience Requirements: Minimum 5 years of experience in IT Service Management. Educational Qualifications: Bachelor of Engineering (BE) degree.