Java Production Support Engineer

About Position:

We are hiring a Java Production Support Engineer who will play a critical role in maintaining and enhancing our production systems. This role is ideal for professionals who have strong expertise in Java and Spring Boot and are passionate about solving real-time production issues while contributing to development efforts. Work Split- 70% Support + 30% Development

• Role: Java Production Support Engineer

• Location: Pune/ Bangalore

• Experience: 7 to 13 years

• Job Type: Full Time Employment

What You'll Do:

• Use your technical and analytical skills to solve critical customer/field technical escalations from our Support, Professional Services, Sales and Pre-Sales.
• Work along with the Engineering team to develop solutions for customer reported problems.
• Participate in daily scrum meetings to update the development team about the ongoing escalation and their statuses.
• Own highly technical customer escalations with clear expectations and timelines.
• Build tools and techniques to help with Root Cause Analysis using the data available on platform and by digging deep into code base.
• Reduce time to resolve product issues by fixing them as needed after RCA.
• Provide timely updates to issue reporting teams to improve overall customer satisfaction.
• Work with Product management team to identify and implement backlog requirements which could add value to product.

Expertise You'll Bring:

• Bachelor’s degree.
• 6+ years’ experience in technical product support type role. Preferably in escalations team.
• Experience working as L3 escalation engineer taking care of complex customer issues.
• Software development experience using Java technologies.
• Good understanding and working experience of MySQL/MariaDB/RDBMS and database concepts.
• Good understanding and working experience of Microservice architecture environments on AWS.
• Experience troubleshooting and helping with root cause analysis for customer/support/field reported issue.
• Passion, curiosity, integrity, and outstanding attention to detail while performing tasks. A team player who works well in collaborative environments.
• Display a high attention to detail and strong analytical skills.
• Scripting; Splunk; network troubleshooting; REST API troubleshooting; Query database

Benefits:

• Competitive salary and benefits package
• Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications
• Opportunity to work with cutting-edge technologies
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• Annual health check-ups
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Values-Driven, People-Centric & Inclusive Work Environment:

Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

• We support hybrid work and flexible hours to fit diverse lifestyles.
• Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
• If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment

Let’s unleash your full potential at Persistent - persistent.com/careers

“Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”