829 Itil Processes Jobs - Page 9

What youll do: First point of contact for customers, internal organisation users for reporting issues and requests via calls, emails, monitoring tools and self-service channelsLead and coordinate the major incidents, ensuring quick resolution and minimal business impact Act as the central point of contact during major incidents, facilitating technical bridge calls and engaging relevant resolver teams Document incident timelines, root causes, and actions taken during and after incidents Communicate incident updates to stakeholders, including senior management, through structured communication channels Identifying trend of Major incidents and coordinating with respective resolver groups to arr...

Manage and optimize SolarWinds installations, including Network Performance Monitor (NPM), Server & Application Monitor (SAM), and other relevant modules. Implement and maintain integration between SolarWinds and ServiceNow to automate incident creation, update, and closure based on alerts generated by SolarWinds. Utilize the integrated SolarWinds-SNOW environment to streamline incident management processes, ensuring quick response to and resolution of IT issues. Customize SolarWinds and ServiceNow as needed to meet business requirements, including the development of custom scripts, alerts, reports, and workflows. Strong understanding of network and application monitoring principles and tech...

Skill: Linux Migration Engineer Notice Period:Immediate. Employment Type: Contract 10+ years of experience in UNIX/Linux infrastructure. Expert level knowledge of Linux ( Solaris/AIX knowledge is preferred ) Expert knowledge of Veritas Cluster Server (VCS) Very Good understanding of SAN/NAS setup for Linux/Unix Servers. Strong knowledge to support SAN/NAS Migrations. Experience Troubleshooting TCP/IP, Routing, DNS, NFS. Experience in VMware/ESX servers to configure and support Linux VMs Ability to develop Shell Scripts as per requirements. Effective in dealing with Crisis calls/Critical issues for business critical services Excellent troubleshooting and analytical skills Ability to work unde...

What success looks like in this role: Responsible for the network lifecycle - Network Planning, Design, Implementation, Operation and Optimization Provide support for highly complex Network Upgrades and Network Migration activities. Perform root cause analysis and diagnosis of highly complex networking problems. Understand customer's business goals and how the network operations support those business goals. Possess detailed knowledge of customer's network. Strong understanding of ITIL processes and their deployment across the organization Act as the main focal point for highly complex network problem resolution. Develop and document detailed designs, and technology migration strategies/inte...

As an experienced and motivated BI Team Lead with 6-8 years of experience in business intelligence tools such as Power BI, Tableau, and Azure Databricks, your role will involve leading and mentoring a team of BI developers and analysts to deliver high-quality dashboards, reports, and analytics solutions. Your responsibilities will include overseeing daily operations of BI production support, collaborating with cross-functional teams to deliver solutions aligned with business goals, managing and optimizing reporting solutions, and handling incident, change, and problem management in alignment with ITIL best practices. Key Responsibilities: - Lead and mentor a team of BI developers and analyst...

Your Job: We are looking for a seasoned and strategic IT Operations Leader to establish and lead the new Molex Application & Operations center. You will play a crucial role in fostering strong collaboration with our Network Engineering team, Application Support teams, and KGS partners. Your primary focus will be on designing and executing robust systems and processes to ensure seamless network operations, while maintaining high standards of performance and application reliability. What You Will Do: - Establish and lead the Application & Operations capability, ensuring alignment with the company's strategic goals. - Provide guidance, mentorship, and performance management to the team. - Devel...

About The Role Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : Critical Incident Management Good to have skills : NA Minimum 3 year of experience is required Educational Qualification : 15 years full time education Summary :We are seeking a proactive and detail-oriented Incident Management Engineers to join our operations team. The ideal candidate will be responsible for managing and driving the resolution of production incidents, minimizing business impact, and ensuring consistent communication across stakeholders. This role requires strong anal...

Bachelors degree in Computer Science, Engineering, or a related field. 4-6 years of professional experience with AWS Lambda and serverless architecture. Proficiency in Python programming. Strong experience with shell scripting and SQL Experience working in Production environment and well versed with ITIL processes. Excellent communication and interpersonal skills. Experience with Oracle BRM is an advantage but not mandatory. Familiarity with other AWS services (e.g., S3, DynamoDB, API Gateway) is desirable. Ability to work independently and in a team environment.

As a Linux L3 Administrator at Silvereye IT Solutions Pvt. Ltd., your role will involve providing expert support for Red Hat Enterprise Linux (RHEL) environments at the L3 level. Your responsibilities will include: - Resolving critical incidents and escalations in RHEL environments. - Managing Red Hat Satellite for patching, lifecycle management, provisioning, subscription handling, and capsule management. - Leading OS upgrades, kernel patching, and system performance tuning. - Troubleshooting complex issues across OS, networking, storage, and application layers. - Implementing system hardening and security compliance. - Configuring and supporting RHEL clustering & HA. - Automating operation...

As a highly skilled Project Manager with expertise in ServiceNow Operations and Managed Services (MS), you will be responsible for overseeing project delivery, ensuring operational excellence, and driving customer satisfaction. Your strong knowledge of ITSM/ITOM processes and ServiceNow platform capabilities will be crucial in managing service delivery within IT operations. Key Responsibilities: - Manage end-to-end ServiceNow Operations projects, including planning, execution, monitoring, and delivery. - Act as the single point of contact (SPOC) for stakeholders, ensuring smooth communication and issue resolution. - Drive Managed Services delivery and ensure adherence to SLAs, KPIs, and comp...

As a senior-level ITIL processes expert at TELUS Digital, your role will involve defining, implementing, and optimizing ITIL processes to lead service transition initiatives. Your strategic leadership will drive operational excellence, digital transformation, and customer experience. **Key Responsibilities:** - Implement processes, including Level 3 & 4 process documentation - Map and optimize process interlocks across service management functions - Develop and maintain use cases for process implementation - Lead ITSM tool configurations and implementations (ServiceNow) - Design and implement customer-specific ITIL operational solutions - Establish and maintain operational level agreements (...

JOB DESCRIPTION FOR SAP ABAP HR TECHNCICAL Role: Senior Associate Location: PAN INDIA Hybrid We are looking for a highly skilled SAP ABAP Consultant with at least 6 years of experience, specializing in SAP HR (PA/OM/Time) and ABAP development, including OData and S/4HANA. The candidate will contribute to the design, development, and implementation of technical solutions, working closely with business stakeholders and technical teams. A strong techno-functional background in SAP HR and ABAP 7.4+ coding standards is essential. Key Responsibilities: Participate in SAP ABAP development across multiple implementation and support projects. Understand client requirements, provide technical solution...

We are seeking an experienced Senior Developer in Data Foundations to focus on the ServiceNow platform, specializing in CMDB (Configuration Management Database), CSDM (Common Service Data Model), and ITOM (Discovery and Service Mapping). This individual will play a critical role in advancing our ServiceNow capabilities, ensuring our data foundation supports strategic initiatives and operational excellence. Key Responsibilities : CMDB Management: Lead the design, configuration, and maintenance of the CMDB, ensuring accuracy and alignment with the CSDM framework. Data Governance: Develop and enforce policies and best practices for effective data management within the CMDB, ensuring data qualit...

SUMMARY Job Description ServiceDesk Analyst (5+ Years Experience) We are looking for an experienced ServiceDesk Analyst with 5+ years of expertise in IT support and customer service. The ideal candidate will deliver high-quality technical support, ensure SLA adherence, and drive service excellence across multiple channels. Key Responsibilities Provide L1/L2 support for incidents, requests, and service queries via phone, email, chat, and portal. Prioritize, troubleshoot, and resolve issues related to hardware, software, networks, and enterprise applications. Ensure timely escalation of unresolved issues to appropriate support teams. Monitor ticket queues and enforce SLA compliance for all inc...

Act as the first POC for users via phone, email, or ticketing system. Log, categorize, and prioritize incidents and service reqs in the Service Desk Troubleshoot basic IT and cloud-related issues Escalate unresolved issues to L2/L3 support teams

Job Summary: We are looking for a skilled SAP Application Lead with 8-10 years of experience to manage a Global AMS (Application Management Services) engagement . This role demands strong expertise across SAP modules, with a special focus on SAP EWM , and the ability to manage Change Requests (CRs) and custom application developments . The role requires working in a Mountain Time shift to provide overlap with the US-based client teams and ensure seamless coordination across geographies. Key Responsibilities: Lead the day-to-day operations of SAP AMS support across multiple functional domains, including EWM, FICO, MM, SD, QM and PP . Serve as the point of contact for AMS support and CR delive...

As a seasoned and dynamic Director of Production Support, you will play a vital role in leading and enhancing our production support operations. Your responsibilities will include ensuring system stability, facilitating rapid issue resolution, and driving continuous service improvement for our enterprise applications. As a senior leader, you will be responsible for overseeing the end-to-end production support function, managing a team, and serving as a key liaison between operations, engineering, and executive leadership. We are particularly interested in candidates who possess strong people management skills, technical expertise, and a profound understanding of the ITIL framework. Key respo...

As a Security Managed Services Engineer (L2) at NTT DATA, you will play a crucial role in providing a managed service to clients to ensure the continuous operation of their Security Infrastructures and systems. Your responsibilities will involve proactive monitoring, investigating, and resolving technical incidents and problems to restore service to clients efficiently. Key Responsibilities: - Proactively monitor work queues and perform operational tasks to resolve incidents/requests within agreed SLAs. - Update tickets with resolution tasks and log all incidents in a timely manner. - Provide second-level support, identify root causes of incidents and problems, and communicate effectively wi...

Role Overview: As a Security Managed Services Engineer (L1) at NTT DATA, your primary responsibility is to provide a managed service to clients, ensuring the operational functionality of their Firewall infrastructure. You will proactively identify, investigate, and route incidents to the correct resolver group to maintain zero missed service level agreement (SLA) conditions. This role focuses on first-line support for standard and low complexity incidents and service requests, aiming to contribute to project work as required. Key Responsibilities: - Assess the existing endpoint security infrastructure. - Deploy EDR agents on endpoints and critical systems. - Configure EDR agents to collect a...

Role Overview: As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you will play an essential role in maintaining the clients" IT infrastructure and systems. Your expertise will help keep everything running smoothly by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You will be the go-to person to restore services and ensure client satisfaction. Your typical day involves managing work queues, addressing incidents and requests within agreed SLAs, and updating tickets with the actions taken. By identifying, analyzing, and logging issues before they escalate, you will be instrumental in maintaining service quality. Collaborating ...

As a Cross Technology Managed Services Engineer (L3) at NTT DATA, your primary role will be to provide exceptional service to clients by proactively identifying and resolving technical incidents. You will ensure client infrastructure is configured, tested, and operational, using your deep technical expertise to solve complex problems and enhance service quality. Your responsibilities will include: - Pre-emptive service incident resolution, product reviews, and operational improvements. - Managing high-complexity tickets, performing advanced tasks, and providing diverse solutions while ensuring zero missed service level agreement (SLA) conditions. - Mentoring junior team members and working a...

Position Purpose BNP Paribas is looking for well organized, dynamic, and highly motivated individuals for the role of Incident Manager for STA under the ITGP Production area. The role will require excellent Incident Management skills and very high level of communication skills (both written and verbal) and thorough understanding of support functions and ITIL processes. Responsible for overseeing the resolution of IT incidents within All BNPP Production Major incidents. The individual should have good understanding of process and BNPP Group ecosystem like CIB, PF, Cardif.. etc. The position will help Production teams to concentrate on the resolution by leveraging on the dedicated team for the...

Position Purpose The Digital Platforms Domain is part of the Corporate & Institutional Banking Information Technology & Operations (CIB ITO) of BNP PARIBAS, it manages all the infrastructure department such as the servers, databases, storage, backup, middleware, Citrix farms and VMware infrastructure. Within this domain, Backup administration has a relevant role, as all production assets have to be covered by a proper backup policy that allow to restore them to a previous point when required according. Responsibilities Direct Responsibilities This position is focus on the management of Backup infrastructure for largest Asian and European countries where BNPP is present. This infrastructure h...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Genesys Cloud CX Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :Responsible for handling day-to-day contact center operations, requirements, and issues.Provide L1.5 support for operational activities including basic troubleshooting of associated services on Genesys Cloud.Roles & Responsibilities:oGood understanding about Genesys Cloud - Account Settings, People and Permission, Directory, Integration, Architect Call...

About The Role Project Role : Solution Architect Project Role Description : Translate client requirements into differentiated, deliverable solutions using in-depth knowledge of a technology, function, or platform. Collaborate with the Sales Pursuit and Delivery Teams to develop a winnable and deliverable solution that underpins the client value proposition and business case. Must have skills : Genesys Cloud CX Good to have skills : Solution Architecture Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Solution Architect, you will engage in a dynamic environment where you will translate client requirements into innovative and e...