827 Itil Processes Jobs - Page 6

As a SAP BTP Finance Subject Matter Expert (SME) for SAP BTP applications, focusing on finance cloud applications such as Intercompany cloud, Global Journal Entry System, Global Approval Flow Engine, and Vistex (Finance part), your role involves managing operations, maintenance, and support to ensure compliance with Sarbanes-Oxley (Sarbox) requirements. **Key Responsibilities:** - **Support & Maintenance:** - Manage incident and problem management, and provide regular reporting - Coordinate and execute changes, including testing - Utilize ServiceNow for incident and problem tracking - Analyze incident/problem trends and identify permanent solutions - Monitor the incident and problem manageme...

Your role at NTT DATA as a Security Managed Services Engineer (L2) involves providing a managed service to clients to ensure the operational continuity of their Security Infrastructures and systems. You will proactively monitor, identify, investigate, and resolve technical incidents and problems to restore service, focusing on second-line support for incidents and requests with a medium level of complexity. Additionally, you may contribute to project work as required. Key Responsibilities: - Proactively monitor the work queues. - Resolve all incidents/requests in a timely manner within agreed SLA. - Update tickets with resolution tasks performed. - Identify, investigate, and analyze issues a...

As a Backup L2 Admin, your role will involve providing support to a critical client with over 1000+ servers using your L2 skills in Commvault backup administration. You will be expected to be highly flexible, ready to work on a rotational shift basis, including weekends for on-call support. Key Responsibilities: - Perform daily monitoring and management of Commvault/AWS/Azure backup systems. - Ensure successful completion of scheduled backup jobs and address any failures promptly. - Perform data restores as requested by users and other IT teams. - Test and validate backup and recovery processes to ensure data integrity. - Maintain accurate documentation of backup configurations, procedures, ...

You will be joining NTT DATA as a Managed Services Cross Technology Engineer (L1), an entry-level engineering role focused on providing managed services to clients to ensure the operational continuity of their IT infrastructure and systems. Your primary responsibilities will include proactively identifying, investigating, and resolving technical incidents and problems, as well as managing incidents to resolution to maintain service levels. - Monitor client infrastructure and solutions - Identify problems and errors before or when they occur - Investigate first-line incidents, identify root causes, and provide telephonic or chat support to clients - Schedule maintenance activities for patchin...

As a Senior ServiceNow Developer, you will lead the design, development, and implementation of ServiceNow solutions. Your key responsibilities will include: - Customizing and configuring ServiceNow applications, workflows, and modules. - Integrating ServiceNow with third-party tools using REST APIs, SOAP web services, and other integration methods. - Mentoring junior developers and conducting code reviews to ensure best practices. - Troubleshooting and resolving complex technical issues on the ServiceNow platform. - Collaborating with stakeholders to gather requirements and provide technical solutions. - Staying updated with the latest ServiceNow features and industry best practices. - Devel...

ServiceNow Business Analyst - ITOM Required Technical Skill set: The role focuses on enhancing ITSM/ITOM tools and processes, particularly within the ServiceNow platform. It involves working closely with stakeholders, development teams, and customers to define, improve, and implement service management solutions. Key Responsibilities Analyze current processes and identify improvement areas. Gather and specify requirements for tool/process enhancements. Lead customer workshops and focus groups. Collaborate with development teams (onshore/offshore). Define functional specifications for future-state processes. Support testing phases and coordinate user acceptance testing. Engage with stakeholde...

We are seeking a highly skilled ServiceNow System Administrator to join our team. The ideal candidate will have a strong understanding of ServiceNow ITSM modules and be able to effectively manage and administer the platform. Key Responsibilities: Platform Administration: Manage user access and permissions Configure and customize ServiceNow ITSM modules (Incident, Problem, Change, Service Request, etc.) Implement and maintain workflows, business rules, and UI policies Troubleshoot and resolve system issues Monitor system performance and optimize as needed Service Catalog Management: Create, maintain, and publish service catalog items Configure approval workflows and notifications Manage servi...

Need to work with Extended shift 1, 2, 3 on rotational basis. This position requires a high degree of emotional intelligence, empathy, technical prowess, and customer focus You must be able to break technical concepts down into non-technical language and communicate them to people of all IT skill levels The roles and the responsibilities of this position are diverse on a day-to-day basis and it's therefore important to be open-minded and able to deal with change QualificationsHard skills:You should have a good command of written and spoken English and a Strong understanding of ITIL conceptsIncident, Major Incident, Problem Record, Knowledge Article, Asset Management, Change Request, Service ...

Your role and responsibilities If you are looking for big, global challenges, Change Control process is the place to come. ABBs portfolio includes some of the most advanced power and productivity products and systems in the world. If you have the energy, discipline and intellectual firepower to succeed, you will find almost limitless opportunities to stretch your thinking, expand your horizons and build your skills as you work with people all over the world. This role is contributing to IS Consumer Experience in India.. You will be mainly accountable for: Providing governance over timely delivery of change requests including documentation, tasks completion in accordance with the defined Chan...

In the role at PwC, you will be part of the Managed Services team, focusing on providing outsourced solutions and supporting clients across various functions. Your responsibilities will involve streamlining operations, reducing costs, and improving efficiency by managing key processes and functions. Utilize your skills in project management, technology, and process optimization to deliver high-quality services to clients. Specifically, in managed service management and strategy, your focus will be on transitioning and running services, managing delivery teams, programs, commercials, performance, and delivery risk. Additionally, you will work on continuous improvement and optimization of mana...

Role Overview: You will be responsible for managing 24x7x365 system administration operations, including O/S and server support across production, development, and internal IT environments. Your key responsibilities will include: Key Responsibilities: - Troubleshooting, tuning, upgrading, and monitoring Windows and ESXi infrastructure. - Setting up and maintaining hardware, including Dell/HP servers, and coordinating with vendors for hardware issue resolution. - Performing datacenter management, including infrastructure asset management, license compliance, and reporting. - Installing and configuring Windows and ESXi OS, ensuring server hardening, and administering file servers and user-leve...

As an experienced ServiceNow Developer, your role involves collaborating with stakeholders to translate business requirements into technical solutions on the ServiceNow platform. Your responsibilities will include: - Designing and implementing scalable, performant, secure, and maintainable ServiceNow solutions. - Providing technical leadership and guidance to development teams, ensuring adherence to best practices and standards. - Collaborating with cross-functional teams to drive successful implementations, involving developers, administrators, and business analysts. - Mentoring Developers and offering technical guidance and support when needed. - Conducting code reviews, troubleshooting te...

Role Overview: As an Incident Management Analyst, your primary responsibility will be to own and manage the end-to-end incident lifecycle. This includes tasks such as logging, categorization, prioritization, and resolution tracking. You will lead Major Incident (P1/P2) calls, engaging cross-functional technical teams to restore service promptly. Additionally, you will be responsible for providing timely and accurate communication to internal stakeholders, management, and customers during incidents. Your role will involve driving root cause analysis (RCA) post-resolution and ensuring closure of follow-up actions. It will be crucial to maintain documentation for incident response processes, es...

As a ServiceNow ITOM professional, you will play a crucial role in assessing and optimizing the Configuration Management Database (CMDB) setup. Your responsibilities will include identifying gaps, delivering best practices, and providing a prioritized remediation plan to enhance CMDB health and scalability. This onsite contract role requires deep expertise in ServiceNow ITOM, particularly in CMDB and Discovery. Responsibilities: - Conduct a comprehensive assessment of the existing ServiceNow CMDB setup to evaluate its structure, data quality, and operational efficiency. - Identify key gaps and inefficiencies in the current CMDB configuration and processes. - Deliver prescriptive guidance and...

As a Solution Architect, your role involves configuring and managing various Cloud Services. You will handle escalated/production issues, problem tickets, and provide solutions. You will guide the support team in troubleshooting and take ownership of customer issues to ensure effective resolution. Researching, diagnosing, troubleshooting, and identifying solutions for customer issues will be part of your responsibilities. Having knowledge in Server Administration for both Windows and Linux environments is essential. Key Responsibilities: - Configure and manage various Cloud Services - Work on escalated/production issues and problem tickets - Provide solutions and guide the support team in tr...

As an individual with excellent communication skills, you will be responsible for handling voice calls and utilizing your knowledge of ITIL processes such as Incident Management and Service Request fulfillment. Your role will involve documenting technical details, process updates, ticket status, and other relevant information under the guidance of the Quality Lead. Key Responsibilities: - Monitor the Incident Management queue, assign/reassign tickets, and follow up according to standard procedures. - Execute service requests raised in the ticketing tool following the provided SOPs. - Conduct L1 level troubleshooting for issues related to desktop, network, printer, Active Directory, O365, Lot...

Project Role : Solution Architect Project Role Description : Translate client requirements into differentiated, deliverable solutions using in-depth knowledge of a technology, function, or platform. Collaborate with the Sales Pursuit and Delivery Teams to develop a winnable and deliverable solution that underpins the client value proposition and business case. Must have skills : Solution Architecture Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :-This role is a pre-sales Solution Architect role who would manage the large and complex bid Solutioning including RFP response more from Services / Implementat...

Project Role : Solution Architect Project Role Description : Translate client requirements into differentiated, deliverable solutions using in-depth knowledge of a technology, function, or platform. Collaborate with the Sales Pursuit and Delivery Teams to develop a winnable and deliverable solution that underpins the client value proposition and business case. Must have skills : Solution Architecture Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :-This role is a pre-sales Solution Architect role who would manage the large and complex bid Solutioning including RFP response more from Services / Implementat...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service ManagementMinimum 5 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing a...

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service Management Minimum 5 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designin...

Must have minimum 10-12 yrs experience in Integration Technologies like BizTalk, SSIS, Web Services. Hands-on experience in BizTalk 2020, SSIS 2019, IIS 10.0+. Must have minimum 6 yrs experience in Operations and ITIL processes. Ability to work independently and if required lead a team of 5-10 members. Experience in customer facing role, team building & escalation management. Experience in analysing impact of critical changes and ability to drive P1/P2 incident calls & troubleshooting to resolve issues at earliest. Experience in installation, configuring, deployment and upgradation of BizTalk applications and web services. Experience with WCF-SAP, WCF-Custom, SQL, Oracle, FTP, SFTP, SMTP ada...

What you will do In this vital role, you will shape and drive the strategic roadmap for Amgens Configuration Management Database (CMDB), IT Asset Management (ITAM), and related IT Service Management (ITSM) processes within the ServiceNow platform. The Senior Manager will partner with multi-functional IS and business customers, service owners, handled service providers, and platform teams to ensure robust governance, audit readiness, and continuous improvement in service delivery and process maturity. Lead the strategy, execution, and governance of Asset & Configuration Management and supporting ITIL processes (including Incident, Problem, Change, and Release) using ServiceNow. Define and mai...

What you will do In this vital role you will Product and Process Owner for the Incident and Problem Management processes within the ServiceNow platform. This role is responsible for ensuring that the design, execution, and continuous improvement of these ITIL processes meet evolving business needs, compliance requirements, and service delivery objectives. The Specialist will collaborate with global service owners, delivery teams, and platform engineers to develop and enhance workflows, reporting capabilities, and user experience. This role plays a key part in identifying process inefficiencies, developing solutions, and implementing enhancements to optimize operations and reduce service disr...

What you will do In this vital role the Device Imaging Engineer will play a vital role in the overall delivery of the enterprise device management tools, capabilities, functions, and features for Digital Workplace Experience Group. The Device Imaging engineer will also be responsible for developing enterprise computer images for physical and virtual end-user devices. The engineer will work with OEM for custom factory Imaging (CFI) to support modern device provisioning. The Engineer will also provide L3 Administrative Support to Windows and VDI Environment Roles & Responsibilities: Perform all enterprise image builds and release activity with SCCM, MDT or any SaaS tools. Creation of CFI Build...

As an SAP BASIS Administrator at Capgemini, you will play a crucial role in administering and managing SAP BASIS environments. Your responsibilities will include: - Installing, configuring, upgrading, migrating, and performance tuning SAP and non-SAP systems. - Providing full-cycle BASIS support, including incident, request, and problem management, change execution, and ensuring environment stability. - Performing technical operations such as kernel upgrades, SPS updates, patch implementations, transport management, system refreshes, and log administration. - Monitoring SAP systems for performance, availability, and capacity, and proactively resolving any issues. - Coordinating with vendors ...