306 Itil Processes Jobs - Page 6

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP BRIM Convergent Invoicing CI Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education and good to have certification Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical glitches that may arise. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure timely resolution of application issues and incidents.- Perform root cause analysis and implement preventive measures.- Collaborate with cross-functional teams to troubleshoot and resolve technical issues.- Conduct regular system audits to identify and address any performance bottlenecks. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP BRIM Convergent Invoicing CI.- Strong understanding of software development life cycle (SDLC) and ITIL processes.- Experience in application support and troubleshooting.- Knowledge of database management systems and SQL queries.- Good To Have Skills: Experience with SAP BRIM Convergent Invoicing CI configuration and customization.- Familiarity with incident management tools such as ServiceNow or JIRA. Additional Information:- The candidate should have a minimum of 7.5 years of experience in SAP BRIM Convergent Invoicing CI.- This position is based at our Bengaluru office.- A 15 years full-time education and good to have certification is required. Qualification 15 years full time education and good to have certification

We are looking for a skilled Senior Specialist - System Management with 7 to 12 years of experience to provide day-to-day support for Oracle TMS applications, manage and support the configuration and maintenance of Oracle TMS environments, and collaborate with business users to understand their requirements. The ideal candidate will have a strong understanding of Oracle TMS components and architecture, excellent problem-solving skills, and the ability to troubleshoot complex issues. Roles and Responsibility Provide daily support for Oracle TMS applications, including troubleshooting and resolving issues. Manage and maintain Oracle TMS environments, ensuring optimal system performance. Collaborate with business users to understand their needs and provide effective solutions. Monitor systems, perform maintenance, and conduct performance tuning to ensure optimal performance. Develop and maintain documentation for application support processes and procedures. Assist in implementing new modules and upgrades to the Oracle TMS system. Conduct user training sessions and create training materials as needed. Work closely with the IT team to integrate Oracle TMS seamlessly with other systems. Participate in on-call support rotations to address critical issues outside regular business hours. Job Bachelor's degree in Computer Science, Information Technology, or a related field. Minimum of 7 years of experience supporting Oracle TMS applications. Possess a strong understanding of Oracle TMS components and architecture. Demonstrate excellent problem-solving skills and the ability to troubleshoot complex issues. Exhibit strong communication and interpersonal skills, enabling effective collaboration with cross-functional teams. Experience with SQL and related technologies is required. Knowledge of ITIL processes and best practices is beneficial. Preferred skills include experience with Oracle TMS implementation and configuration, familiarity with supply chain and logistics processes, and certification in Oracle TMS or related technologies.

company name=Apptad Technologies Pvt Ltd., industry=Employment Firms/Recruitment Services Firms, experience=4 to 8 , jd=In this role your primary responsibility is to solution, develop, and implement effective ServiceNow solutions that align with business objectives and meet the needs of the organization. You will work closely with stakeholders, including business leaders, process owners, and development teams, to analyze requirements, design technical solutions, and oversee the implementation and configuration of the ServiceNow platform. Your expertise in ServiceNows capabilities and best practices will enable you to develop a scalable and sustainable solutions that enhance productivity, streamline processes, and improve overall service management. ""Responsibilities:• " "Work with stakeholders to convert business needs into ServiceNow technical solutions.• " "Design and implement scalable, performant, secure, and maintainable ServiceNow solutions.• " "Provide technical leadership and guidance to development teams, ensuring adherence to best practices and standards.• " "Collaborate with cross-functional teams, including developers, administrators, and business analysts, to drive successful implementations.• " "Mentor Developers and provide technical guidance and support as needed.• " "Conduct code reviews, troubleshoot technical issues, and provide solutions and recommendations.• " "Identify opportunities for process improvements and automation within the ServiceNow platform.• " "Proactively propose innovative solutions and new features that drive business value.Qualifications we seek in you!Minimum Qualifications• " "Bachelor ’ s degree in computer science, Information Technology, or a related field for 3-5 years• " Minimum 3-5 years of experience in ServiceNow Development with a focus on building custom applications, Integrations, and workflows.• " "In-depth knowledge of the ServiceNow platform, including Service Catalog, Incident Management, Problem Management, Change Management, and other ITSM modules.• " "Proficiency in configuring and customization including foundational data setup such as service catalog, categories, items, and request workflows.• " "Experience with ServiceNow integrations, REST/SOAP APIs, Integration HUB and data exchange mechanisms.• " "Strong understanding of ITIL processes and IT service management principles.• " "Excellent problem-solving and analytical skills, with the ability to identify issues and propose effective solutions.• " "Strong communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.Preferred Qualifications• " "ServiceNow Certified Application Developer (CAD) certification.• " "Experience with other ServiceNow custom application development and portal development.• " "JavaScript, Business Rules, Server-side scripting, Client-side Scripting, Script Includes, service catalog, widgets, scheduled jobs, email notifications, reporting and dashboards.” , Title=Servicenow Developer, ref=6566315

Providing L1/L2/L3 support in dynatrace all activities End2End knowledge on dynatrace implementation At least one PoC should have hands on experience Should have strong in any one of the cloud implementations Expertise in Configure the Process and Service detection rules Easy to adapt new configurations based on the customer requirements Ability to understand and map key problem areas basis the explanation given by the customer Good to have dynatrace certification Should have strong knowledge in all dynatrace services and functionalities Expertise in problem solving within the deadlines without impact to the customer Expertise in raising support tickets and follow up's, and connecting with dynatrace supporting people Always fulfill the customer requirements Articulate how APM will help the customer transform his current approach of problem solving Have excellent oral and written communication skills, be a team player Application architecture and Business impact of downtime Preparing the monthly shift roaster and manage the team members Dynatrace integrations to any ITSM tool Knowledge in Synthetic Monitoring Concept and implementation Experience in performing application performance analysis Strong knowledge on ITIL processes like Incident, Problem and Change Management Strong knowledge on UNIX commands

Job Title: Service Operations Specialist AVP Location: Pune, India Role Description Private Bank Germany Service Operations - provides 2nd Level Application Support for business applications used in branches, by mobile sales or via internet. The department is responsible for the stability of the applications. Incident Management and Problem Management are the main processes that account for the required stability. In-depth application knowledge and understanding of the business processes that the applications support are our main assets. Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Flexible working arrangements Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Experience: 10+ years Monitor production systems for performance, availability, and anomalies. Collaborate with development teams for bug fixes and enhancements. Provide application support by handling and consulting on BAU, Incidents/emails/alerts for the respective applications. Act as an escalation point for user issues and requests and from Level 1/L2 support. Report issues to management. Manage and mentor regional L2 team to ensure the team is up to speed and picks up the support duties. Gain detailed knowledge of all business flows, the application architecture, and the hardware configuration for supported applications. Define, document, and maintain procedures, SLAs, and knowledge base to support the platforms to ensure consistent service levels are achieved across the global support team. Build and maintain effective and productive relationships with the stakeholders in business, development, infrastructure, and third-party systems / data providers. Manage incidents through resolution, keeping all stakeholders abreast of the situation and working to minimize impact wherever possible. Conduct post-mortems of incidents and drive relevant feedback into Incident, Problem and Change management programs. Facilitate coordination across L1/L2 and L3/Engineering teams to investigate and resolve an ongoing infrastructure/platform or application issue impacting multiple business lines. Drive the development and implementation of the tools and best practices needed to provide effective support. Collaborate with and deliver initiatives and install these initiatives to drive stability in the environment. Assist in the process to approve all new releases and production configuration changes; ensure development includes all necessary documentation for each change and conduct post-release testing where required. Perform reviews of all open production items with the development team and push for updates and resolutions to outstanding tasks and reoccurring issues. Regularly review and analyze service requests and issues that are raised; seek to improve the process and remove reoccurring tasks where possible. Perform reviews of existing monitoring for the platform and make improvements where possible. The candidate will have to work in shifts as part of a Rota covering EMEA hours and in the event of major outages or issues we may ask for flexibility to help provide appropriate cover. Your skills and experience Business and Technical competency: Hands on experience in Banking domain and technology. Credit card business and operations knowledge is a must. Technologies: Hands-on experience with log analyser such as Splunk (mainly) Knowledge in container platforms like Kubernetes / OpenShift/GKE Knowledge in Observability tool like New Relic Hands on experience in job scheduling tools, sqls/ oracle DB etc. Strong understanding of SOAP & REST API Technologies Knowledge in IBM MQ & SFTP will be added advantage. Basic understanding on HELM, GITHUB. Incident and Operations Management: Strong knowledge in incident management processes and various ITIL concepts. Strong skills in application monitoring and performance, troubleshooting, and root cause analysis. Soft Skills: Excellent problem-solving abilities in high-pressure scenarios. Strong communication skills to work effectively with stakeholders and cross-functional teams. Ability to prioritize tasks and manage time effectively in a fast-paced environment. English language skills mandatory, German CEFR A1 level preferred (highly desirable) Education Bachelors degree from an accredited college or university with a concentration in IT or Computer Science related discipline (equivalent diploma or technical faculty)

ServiceNow Service Portal Developer JD The ServiceNow Developer role is responsible for configuring and developing capabilities within the ServiceNow platform Develop and maintain ServiceNow applications and modules Create and customize Service Portals utilizing AngularJS and ServiceNow widgets Collaborate with stakeholders to gather, analyze, and document system requirements Implement and configure various ITIL processes in ServiceNow modules Design and implement REST and SOAP APIs for integration with external applications Perform thorough testing of applications, troubleshooting and debugging as necessary Develop and maintain technical documentation for development processes Ensure compliance with security and data protection standards Provide support for application users and troubleshoot issues as they arise Participate in deployments and continual service improvement initiatives Work with user experience designers to adopt UI/UX best practices Develop and implement training materials for end-users and administrators Stay updated with ServiceNow releases and new features Participate in Agile development methodology practices Minimum of 4+ years ServiceNow development experience, including experience with the Service Catalog module and creating custom applications with Create Now Experience creating request forms, developing integration with external systems, implementing security (including Access Control Lists) Experience coding in Jelly and Angular Minimum of 4+ years Service Portal development experience Minimum of 6+ years general ServiceNow development experience Ability to implement moderate to complex level security using Access Control Lists and Business Rules

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow Governance, Risk, and Compliance (GRC) Good to have skills : Servicenow Tools AdministrationMinimum 7.5 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As an Application Designer with expertise in ServiceNow Governance Risk and Compliance (GRC), you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions using ServiceNow GRC. Roles & Responsibilities:- Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow GRC.- Design and develop ServiceNow GRC applications, including configuring workflows, business rules, UI pages, and UI actions.- Ensure compliance with ServiceNow best practices and standards, including maintaining documentation and conducting code reviews.- Provide technical guidance and mentorship to junior team members, including conducting training sessions and knowledge sharing. Professional & Technical Skills: - Must To Have Skills: Expertise in ServiceNow Governance Risk and Compliance (GRC).- Good To Have Skills: Experience in ServiceNow Tools Administration.- Strong understanding of ITIL processes and ServiceNow platform capabilities.- Experience in designing and developing ServiceNow GRC applications, including configuring workflows, business rules, UI pages, and UI actions.- Experience in conducting code reviews and maintaining documentation.- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. Additional Information:- The candidate should have a minimum of 7.5 years of experience in ServiceNow GRC.- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions using ServiceNow GRC.- This position is based at our Bengaluru office. Qualification Engineering with ServiceNow Certification

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow Customer Service Management (CSM) Good to have skills : Servicenow Tools AdministrationMinimum 3 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow Customer Service Management (CSM). Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet customer needs. Roles & Responsibilities:- Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow Customer Service Management (CSM).- Assist in defining requirements and designing applications to meet business process and application requirements.- Develop and maintain technical documentation related to the design, development, and testing of applications.- Provide technical support and troubleshooting for applications and systems. Professional & Technical Skills: - Must To Have Skills: Experience in ServiceNow Customer Service Management (CSM).- Good To Have Skills: Experience in Servicenow Tools Administration.- Strong understanding of ITIL processes and Service Management principles.- Experience in designing and implementing ServiceNow solutions.- Experience in developing and maintaining technical documentation.- Experience in providing technical support and troubleshooting for applications and systems. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow Customer Service Management (CSM).- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions.- This position is based at our Gurugram office. Qualification Engineering with ServiceNow Certification

ServiceNow Service Portal Developer JD The ServiceNow Developer role is responsible for configuring and developing capabilities within the ServiceNow platform Develop and maintain ServiceNow applications and modules Create and customize Service Portals utilizing AngularJS and ServiceNow widgets Collaborate with stakeholders to gather, analyze, and document system requirements Implement and configure various ITIL processes in ServiceNow modules Design and implement REST and SOAP APIs for integration with external applications Perform thorough testing of applications, troubleshooting and debugging as necessary Develop and maintain technical documentation for development processes Ensure compliance with security and data protection standards Provide support for application users and troubleshoot issues as they arise Participate in deployments and continual service improvement initiatives Work with user experience designers to adopt UI/UX best practices Develop and implement training materials for end-users and administrators Stay updated with ServiceNow releases and new features Participate in Agile development methodology practices Minimum of 4+ years ServiceNow development experience, including experience with the Service Catalog module and creating custom applications with Create Now Experience creating request forms, developing integration with external systems, implementing security (including Access Control Lists) Experience coding in Jelly and Angular Minimum of 4+ years Service Portal development experience Minimum of 6+ years general ServiceNow development experience Ability to implement moderate to complex level security using Access Control Lists and Business Rules

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service ManagementMinimum 3 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Operations Management. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities:- Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow IT Operations Management.- Assist in defining requirements and designing applications to meet business process and application requirements.- Develop and maintain technical documentation related to application design and development.- Provide technical guidance and support to team members and stakeholders. Professional & Technical Skills: - Must To Have Skills: Experience in ServiceNow IT Operations Management.- Good To Have Skills: Experience in ServiceNow IT Service Management.- Strong understanding of ITIL processes and best practices.- Experience in designing and developing ServiceNow applications.- Experience in JavaScript, HTML, CSS, and AngularJS.- Experience in Agile development methodologies. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow IT Operations Management.- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions.- This position is based at our Bengaluru office. Qualification Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : ServiceNow IT Operations ManagementMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Service Management. Your typical day will involve collaborating with cross-functional teams, analyzing business processes, and designing solutions to meet customer needs. Roles & Responsibilities:- Collaborate with cross-functional teams to analyze business processes and design solutions to meet customer needs.- Assist in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Service Management.- Develop and maintain technical documentation related to application design and implementation.- Provide technical guidance and support to team members and stakeholders throughout the project lifecycle. Professional & Technical Skills: - Must To Have Skills: Strong experience in ServiceNow IT Service Management.- Good To Have Skills: Experience in ServiceNow IT Operations Management.- Solid understanding of ITIL processes and best practices.- Experience in designing and implementing ServiceNow workflows, forms, and reports.- Experience in integrating ServiceNow with other systems and applications.- Strong problem-solving and analytical skills. Additional Information:- The candidate should have a minimum of 2 years of experience in ServiceNow IT Service Management.- The ideal candidate will possess a strong educational background in computer science, information technology, or a related field, along with a proven track record of delivering impactful solutions.- This position is based at our Coimbatore office. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : Servicenow Tools AdministrationMinimum 7.5 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certified Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Operations Management. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities:- Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow IT Operations Management.- Assist in defining requirements and designing applications to meet business process and application requirements.- Develop and maintain technical documentation related to application design and development.- Provide technical guidance and support to team members and stakeholders. Professional & Technical Skills: - Must To Have Skills: Strong experience in ServiceNow IT Operations Management.- Good To Have Skills: Experience in Servicenow Tools Administration.- Experience in designing and developing applications using ServiceNow IT Operations Management.- Strong understanding of ITIL processes and ServiceNow best practices.- Experience in integrating ServiceNow with other systems.- Experience in developing and maintaining technical documentation related to application design and development. Additional Information:- The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Operations Management.- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions.- This position is based at our Pune office. Qualification Engineering with ServiceNow Certified

Ability to Lead offshore & work with Onshore teams effectively in a diverse environment Identifyclient organization's strengths and weaknesses and suggest areas of improvement. Review requirements/specifications in business processes and recommendations with proposed solution. Develops& Unit Testfunctional specifications and system design specifications for client engagements. Lead the developers along with ownership to develop and deliver the bug free work packages Works with client personnel toidentifyrequired changes and Manages client expectations effectively ifrequired Communicates needed changes to team and reviews. Assistsin the facilitation of team and client meetings. Delivers informative well-organized presentations. Understands how to communicate difficult/sensitive information tactfully. Ensures issues areidentifiedtracked reported on and resolvedin a timely manner. Reports his/her progress periodically to project manager andassiststhem in reporting. Customize and configure the system according to business requirements Train end users andunderstand requirementsfrom client Managing the L3/L2L1 Support tickets and achieve towards closure Identification of process related gaps would be an added advantage Skills Required 2-3 End-to-end full life-cycle implementations of Dynamics 365 Operations/Dynamics AX 2012 solutions Knowledge on Dynamics 365 Operations integration and development Experience in Leading team & managing operations Demonstrates strong coding skill using Dynamics AX X++ and its related technologies/tools. Experienced in AX 2012 and its latest releases of D365 Operations Workflow, Integration- AIF, WCF Experience, Power Apps, D365 Mobile Apps Delivers high quality X++ code with defined quality standards and guidelines Knowledge on Installation and configuration Strong Knowledge of Messaging,Customizationand Integration Perform technical trouble shooting andprovidetechnical support to customerissues Strong experience in X++/SSRS/AIF/DIXF Experience in deployment and migration using AX tools and techniques such asDMF Experience in customization and engineering projects work experience is must. Knowledge onSSAS and SSIS is preferred. Experience in report development- SSRS Experience in preparing Technical Design Document, Solution Architecture, Deployment, Operations guides, Readiness Plans Post-liveTechnicaltraining andTechnicalsupport Assistin the design ofAXconfigurationand customization to meet the business process design and application requirements Engage in discussions with functional consultants Ensures no deadlines of projects are slipped and takes ownership for given deadlines Expected to be flexible with time and capable of working in a Process oriented environment Exposure to TFS Online VSO Excellent in written and verbal communication skills Good in co-ordination with cross group cross teams Exposure to Agile and Waterfall Delivery Models.Good understanding of Scrum& ITILprinciples. Educational Qualifications B.E/B.Tech/ M.C.AMsc-CS/Equivalent MicrosoftDynamics AX Development Certification desirable

Bachelors degree in Computer Science, Engineering, or a related field. 4-6 years of professional experience with AWS Lambda and serverless architecture. Proficiency in Python programming. Strong experience with shell scripting and SQL Experience working in Production environment and well versed with ITIL processes. Excellent communication and interpersonal skills. Experience with Oracle BRM is an advantage but not mandatory. Familiarity with other AWS services (e.g., S3, DynamoDB, API Gateway) is desirable. Ability to work independently and in a team environment.

Immediate Openings on IBM App Connect Enterprise Platforms Engineer - PAN INDIA - Contract 6+ Years IBM App Connect Enterprise Platforms Engineer PAN INDIA Period Immediate Employment Mode Contract Working Mode Hybrid Description Must Have IBM App Connect Enterprise (ACE) We are looking for a Senior IBM App Connect Enterprise (ACE) Platforms Engineer to support a mission-critical banking environment as part of an Application Management Services (AMS) engagement. The engineer will be responsible for managing, maintaining, and supporting integration platforms built on IBM ACE, IBM MQ, IBM WebSphere, and IBM AIX. The role demands strong technical expertise in platform engineering and operational excellence in middleware environments, ensuring high availability, performance, and compliance of enterprise integration services. Key Responsibilities Provide platform-level support for IBM App Connect Enterprise (ACE), IBM MQ, IBM WebSphere, and IBM AIX environments. Perform installation, configuration, patching, and upgrades of middleware components in accordance with change and release management processes. Monitor system health, resource utilization, and performance of integration components, proactively addressing bottlenecks or failures. Troubleshoot and resolve issues across ACE flows, MQ queues, message flows, and integration nodes, ensuring minimal disruption to business operations. Collaborate with application support teams and developers to ensure optimal integration performance and deployment. Manage SSL certificates, security configurations, and access controls across middleware platforms. Participate in capacity planning, disaster recovery drills, and performance tuning activities. Maintain documentation, including runbooks, support procedures, and configuration standards. Support business continuity by participating in 24x7 on-call rotations and incident response as needed. Required Skills and Experience 6+ years of experience in middleware platform engineering and production support roles. Strong hands-on expertise in IBM App Connect Enterprise (ACE), IBM MQ, and IBM WebSphere Application Server. Solid working knowledge of IBM AIX operating system, including shell scripting and system administration. Experience in managing production and non-production environments for enterprise integrations. Proficiency in monitoring tools and log analysis for ACE/MQ/WebSphere environments. Strong understanding of ITIL processes, particularly incident, change, and problem management. Ability to analyze and troubleshoot complex integration and infrastructure issues in a regulated banking or financial services environment. Excellent communication and coordination skills to work with cross-functional teams and

Lead the data management team for ServiceNow implementations, focusing on data quality, governance, and integration. You will work on data imports, data transformations, and process improvements. Expertise in ServiceNow data structures, data management tools, and ITIL processes is required.

JD: Manage and optimize SolarWinds installations, including Network Performance Monitor (NPM), Server & Application Monitor (SAM), and other relevant modules. Implement and maintain integration between SolarWinds and ServiceNow to automate incident creation, update, and closure based on alerts generated by SolarWinds. Utilize the integrated SolarWinds-SNOW environment to streamline incident management processes, ensuring quick response to and resolution of IT issues. Customize SolarWinds and ServiceNow as needed to meet business requirements, including the development of custom scripts, alerts, reports, and workflows. Strong understanding of network and application monitoring principles and technologies. Experience with scripting languages (e.g., PowerShell, Python) for automation and customization purposes. In-depth knowledge of ITIL processes, particularly incident and problem management. Proven ability to develop and maintain integrations between IT operations management tools.

Experience in Service Management BMC Remedy, Remedy On Demand Exposure to Service Management Modules like Incident, Change & Problem Management Experience in SM integration with other components provide expertise, guidance and support as required by OSS Design Teams Arrange workshops with all OSS parties Need good understanding of integration protocols Advanced knowledge of Service Management architectures and systems Good stakeholder management skills Business journey / transaction monitoring and Problem root cause analysis Should be well versed with ITIL processes to support Dynatrace service operations and independently communicate with business stakeholders He/She has to provide on call support during the out of business hours

10+ years of experience in UNIX/Linux infrastructure. Expert level knowledge of Linux ( Solaris/AIX knowledge is preferred ) Expert knowledge of Veritas Cluster Server (VCS) Very Good understanding of SAN/NAS setup for Linux/Unix Servers. Strong knowledge to support SAN/NAS Migrations. Experience / Troubleshooting TCP/IP, Routing, DNS, NFS. Experience in VMware/ESX servers to configure and support Linux VMs Ability to develop Shell Scripts as per requirements. Effective in dealing with Crisis calls/Critical issues for business critical services Excellent troubleshooting and analytical skills Ability to work under pressure, takes ownership, time management and delivers to commitments. Very good communications and interpersonal skills. Ability to work effectively as a team player. Proven experience in managing and building relationship with business partners and customer service. Should be well versed with ITIL concepts and more specific understanding of Service operations activities. Should have experience/knowledge over Agile & DevOps functioning

: Job TitleOperations Service Specialist Corporate TitleAVP LocationPune, India Role Description Private Bank Germany Service Operations - provides 2nd Level Application Support for business applications used in branches, by mobile sales or via internet. The department is responsible for the stability of the applications. Incident Management and Problem Management are the main processes that account for the required stability. In-depth application knowledge and understanding of the business processes that the applications support are our main assets. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Experience10+ years Monitor production systems for performance, availability, and anomalies. Collaborate with development teams for bug fixes and enhancements. Provide application support by handling and consulting on BAU, Incidents/emails/alerts for the respective applications. Act as an escalation point for user issues and requests and from Level 1/L2 support. Report issues to senior management. Manage and mentor regional L2 team to ensure the team is up to speed and picks up the support duties. Gain detailed knowledge of all business flows, the application architecture, and the hardware configuration for supported applications. Define, document, and maintain procedures, SLAs, and knowledge base to support the platforms to ensure consistent service levels are achieved across the global support team. Build and maintain effective and productive relationships with the stakeholders in business, development, infrastructure, and third-party systems / data providers. Manage incidents through resolution, keeping all stakeholders abreast of the situation and working to minimize impact wherever possible. Conduct post-mortems of incidents and drive relevant feedback into Incident, Problem and Change management programs. Facilitate coordination across L1/L2 and L3/Engineering teams to investigate and resolve an ongoing infrastructure/platform or application issue impacting multiple business lines. Drive the development and implementation of the tools and best practices needed to provide effective support. Collaborate with and deliver initiatives and install these initiatives to drive stability in the environment. Assist in the process to approve all new releases and production configuration changes; ensure development includes all necessary documentation for each change and conduct post-release testing where required. Perform reviews of all open production items with the development team and push for updates and resolutions to outstanding tasks and reoccurring issues. Regularly review and analyze service requests and issues that are raised; seek to improve the process and remove reoccurring tasks where possible. Perform reviews of existing monitoring for the platform and make improvements where possible. The candidate will have to work in shifts as part of a Rota covering EMEA hours and in the event of major outages or issues we may ask for flexibility to help provide appropriate cover. Your skills and experience Business and Technical competency: Hands on experience in Banking domain and technology. Credit card business and operations knowledge is a must. Technologies: Hands-on experience with log analyser such as Splunk (mainly), kibana etc. Knowledge in container platforms like Kubernetes / OpenShift Knowledge in Observability tool like NewRelic Hands on experience in job scheduling tools, sqls/ oracle DB etc. Incident and Operations Management: Strong knowledge in incident management processes and various ITIL concepts. Strong skills in application monitoring and performance, troubleshooting, and root cause analysis. Soft Skills: Excellent problem-solving abilities in high-pressure scenarios. Strong communication skills to work effectively with stakeholders and cross-functional teams. Ability to prioritize tasks and manage time effectively in a fast-paced environment. English language skills mandatory, German CEFR A1 level preferred (highly desirable) Education Bachelors degree from an accredited college or university with a concentration in IT or Computer Science related discipline (equivalent diploma or technical faculty) How well support you About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

: Job TitleService Management Analyst Corporate TitleAssociate LocationPune, India Role Description Private Bank Germany Service Operations - provides 2nd Level Application Support for business applications used in branches, by mobile sales or via internet. The department is responsible for the stability of the applications. Incident Management and Problem Management are the main processes that account for the required stability. In-depth application knowledge and understanding of the business processes that the applications support are our main assets. The primary application to support is Automic job scheduler and automation engine. The Service Management Analyst acts as a hands-on technician executing several tasks in relation to the required services within the Service Management environment. The Service Management Analyst role supports the respective functional teams and provides expertise and assistance to ensure effective services are provided by Service Management. The main tasks of the Service Management Analyst are: Monitoring and tracking activities, analyzing issues, supporting the resolution of issues, conflicts, preparing reports and meetings. The Service Management Analyst has knowledge of and experience in all relevant tools used in the Service Management environment. What well offer you , 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Develop a good understanding of the activities required to execute Service Management functions. Follow all guidelines and controls for the relevant processes to ensure compliance and quality. Undertake specific functions within the relevant Service Management process as identified for the specific Service Management area. Participate in regular meetings with stakeholders, prepare and document meetings, track progress. Collect, interpret and respond to changes in production data, as appropriate. Track the implementation of resolution tasks. Provide regular and reliable reporting of relevant data to meet management requirements. Understand thoroughly the end-to-end application support process and escalation procedures, become fully conversant with all support tools that will be used to provide effective support in the relevant area (i.e. service operations). Maintain an end-to-end view of the application and infrastructure landscape. Provide feedback and communicates results to stakeholders. Provide input and contribute in Service Management related audits. Your skills and experience Strong hands-on knowledge of production monitoring tools like Geneos, Control-M/Autosys/UC4 Automic(any of the job scheduling tool) Should be able to drive automation Must be a Team player with excellent soft skills Must be very clear with the ITIL processes Ready to work in GERMANY Shifts Ensures that the Service Operations team provides optimum service level to the business lines that it is supporting. Technically involves yourself in incident management and quickly find out an approach to resolve the problem. Takes overall responsibility for the resolution of incidents and problems within the team. Oversees the resolution of complex incidents. Ensure that Analysts apply the right problem-solving techniques and processes. Assists in managing business stakeholder relationships. Assists in managing OLA, SLI, SLOs, and SLAs with relevant stakeholders. Ensures to adhere the defined support processes. Makes improvement recommendations where appropriate. Education Bachelors degree from an accredited college or university with a concentration in IT or Computer Science related discipline (equivalent diploma or technical faculty) ITIL V4 foundation certification (preferred) How well support you . . . . About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

JOB OVERVIEW: To perform and author Computer System Validation activities of GxP Computerized as per defined processes at Corporate IT and across Piramal Pharma sites. KEY STAKEHOLDERS: INTERNAL Business Site / Corporate functions IT Team (e.g. SAP/ Infra / Quality IT / Allied / SAP Basis) KEY STAKEHOLDERS: EXTERNAL IT Vendors IT Contractors/Consultants REPORTING STRUCTURE: Will report to Chief Manager- IT CSV EXPERIENCE: Candidate with 3-6 years of experience in Pharma/Life science domain working knowledge in authoring on Computer System Validation Deliverables, Part 11/Annex 11, Data Integrity Work experience in Pharmaceutical Sector will be desirable SKILLS AND COMPETENCIES Experience in Authoring all CSV deliverables e.g. URS, FRS, CS, IQ, OQ, PQ, RTM, VSR, Risk assessment, etc. as per V Model for IT projects Experience on validation of any of the enterprise level applications. e.g. Trackwise, Ensur/Documentum, LIMS, LMS, SAP/HANA, Chromatographic, Serialization, etc. Author, review and approval of SOPs, Guidelines/Policies as applicable. To have functional knowledge of Regulatory guidelines, Quality and Manufacturing processes. A team player with good communication skills (verbal & written) KEY ROLES & RESPONSIBILITIES To have thorough understanding, practical approaches for Computer system validation (CSV) of enterprise level applications. Accountable to ensure compliance of CSV documentation during various phases (project, operational & retirement) of software lifecycle (SLC).Well aware with GAMP5, CFR Part 11/EU Annex 11 and Data integrity requirements. To create infrastructure ((Network, Servers, Cloud, Database) qualification documentation. To create QMS documents e.g. Change control / Deviation / Incidents-Discrepancy / User access forms. To perform Root cause analysis and define CAPA based on QMS documents review. To perform periodic and audit trail review of computerized systems as per defined frequency. To support the initiatives undertaken by Quality eCompliance and CSV team across the Corporate/PEL sites. Perform IT Supplier assessment and ensure compliance of audit observations. To liaise with Site ITC SPOCs for CSV activities and IT Compliance initiatives. To guide and train IT & CSV teams (Corporate & Site) for CSV, Data Integrity and Regulatory Compliance activities. Knowledge of IT systems and ITIL processes (e.g. Backup/Restoration, Infrastructure qualification, User access Management, etc.) Ability to represent during regulatory audits and can able to perform Corporate & DI Audits of sites. To work along with CSV & Project Manager to ensure project timelines are met. Knowledge Required:- Good knowledge of 21 CFR Part 11 / Annexure 11 (Must) Good knowledge of CSV, GAMP 5 (Must) Good knowledge of Data Integrity requirements for Pharma (Must) Experience of working at Pharma Site QC, QA, IT, CSV etc. (Plus) Experience of validation on automation/digitization projects (Plus) Good Verbal and Written communication skills (Must) Good Knowledge on Computer Software Assurance Aware of industry best practices and knowledge about Pharma 4.0 (Plus) Functional knowledge of Regulatory guidelines, Quality Control and Manufacturing processes. (Plus) Knowledge of IT systems and ITIL processes (e.g. Backup/Restoration, Infrastructure qualification, User access Management, etc.) (Must) QUALIFICATION: Graduate in Science/Pharmacy/Engineering Post Graduation Science/MBA (Desirable)

Lead-Infrastructure Monitoring Analyst0 Infrastructure monitoring Analyst Description JOB PURPOSE Deliver the monitoring platform as a service (troubleshoot, maintain). Establish clear, well-defined monitoring standards across all service delivery teams. Establish guidelines around system alerting and alert routing/escalation to ensure efficient and timely response to infrastructure\system issues which impact production environments. 24x7 monitoring of Infrastructure. Enforce best practices around data collection and storage of collected metrics to ensure that team has the appropriate data required for real-time problem detection, rapid problem resolution, and effective post-mortem analysis. Implement automation for monitoring implementation and an audit process to ensure that systems are being monitored as prescribed. Create a Single Pane of Glass monitoring hub which correlates multiple streams of monitored data into a centralized location for more efficient and effective drill down of monitored data. Skills Supporting and maintaining enterprise monitoring tools for networks, server and storage infrastructures application monitoring and performance. Intermediate understanding of the Compute & Network infrastructure Alert and event troubleshooting knowledge. Qualifications & Experience Bachelors degree in computer science, and/or equivalent work experience. Min of 2-3 years of experience in IT infrastructure Experience with ITSM/ITIL methodologies. Ability to identify and analyze problems quickly, recommend and implement flexible creative permanent solutions.

Technical Service Delivery Manager - Oracle Cloud Fusion1 Key Responsibilities: Service Delivery Management: Lead and manage the delivery of Oracle Cloud Fusion services, ensuring alignment with business goals and SLAs. Monitor and optimize service performance, focusing on efficiency, reliability, and customer satisfaction. Oracle Expertise: Leverage hands-on experience with Oracle R12 and Oracle Fusion to guide the team and resolve technical challenges. Develop and manage Oracle Integrations to streamline processes and enhance system functionality. ITIL Processes: Implement and oversee ITIL best practices, including incident, change, and problem management. Proactively identify and mitigate risks to service delivery, ensuring compliance with organizational standards. Tools & Technology: Utilize Jira and ServiceNow for incident tracking, project management, and reporting. Create and present actionable insights using Microsoft Charts and other visualization tools. Problem Management: Drive root cause analysis for recurring issues and implement permanent solutions to prevent future occurrences. Collaborate with cross-functional teams to ensure effective problem resolution. Leadership & People Management: Lead, mentor, and develop a high-performing team, fostering a culture of collaboration and continuous improvement. Conduct regular performance reviews and provide constructive feedback to team members. Flexibility & Communication: Demonstrate flexibility in working hours to accommodate business needs and global teams. Communicate effectively with stakeholders at all levels, ensuring transparency and clarity in service delivery updates. Strategic Alignment: Align service delivery strategies with the organizations growth plan, driving innovation and efficiency. Identify opportunities for process improvements and contribute to the strategic planning of IT services. Qualifications and Skills: Bachelors degree in Information Technology, Computer Science, or a related field. Proven experience with Oracle R12 or Oracle Fusion, including integrations. Strong understanding of ITIL principles and their practical application. Hands-on experience with Jira and ServiceNow. Proficiency in Microsoft Charts and other reporting tools. Exceptional problem-solving and decision-making skills. Excellent communication and interpersonal skills. Proven ability to manage and motivate teams effectively. Flexible and adaptable to changing business needs and priorities. Preferred: ITIL certification. Project management certification (e.g., PMP or PRINCE2). Experience working in a global, fast-paced environment.

Infrastructure Monitoring Analyst0 Infrastructure monitoring Analyst Description JOB PURPOSE Deliver the monitoring platform as a service (troubleshoot, maintain). Establish clear, well-defined monitoring standards across all service delivery teams. Establish guidelines around system alerting and alert routing/escalation to ensure efficient and timely response to infrastructure\system issues which impact production environments. 24x7 monitoring of Infrastructure. Enforce best practices around data collection and storage of collected metrics to ensure that team has the appropriate data required for real-time problem detection, rapid problem resolution, and effective post-mortem analysis. Implement automation for monitoring implementation and an audit process to ensure that systems are being monitored as prescribed. Create a Single Pane of Glass monitoring hub which correlates multiple streams of monitored data into a centralized location for more efficient and effective drill down of monitored data. Skills Supporting and maintaining enterprise monitoring tools for networks, server and storage infrastructures application monitoring and performance. Intermediate understanding of the Compute & Network infrastructure Alert and event troubleshooting knowledge. Qualifications & Experience Bachelors degree in computer science, and/or equivalent work experience. Min of 2-3 years of experience in IT infrastructure Experience with ITSM/ITIL methodologies. Ability to identify and analyze problems quickly, recommend and implement flexible creative permanent solutions.