546 Itil Processes Jobs - Page 6

About The Role Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : Servicenow Tools AdministrationMinimum 15 year(s) of experience is required Educational Qualification : Na Summary :As a ServiceNow IT Service Management Application Designer, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve working with the ServiceNow platform and collaborating with cross-functional teams to ensure successful implementation and migration to the cloud. Roles & Responsibilities:- Assist in defining requirements and designing applications to meet business process and application requirements using the ServiceNow platform.- Collaborate with cross-functional teams to ensure successful implementation and migration to the cloud.- Develop and maintain technical documentation related to ServiceNow IT Service Management applications.- Provide technical expertise and support to end-users and stakeholders. Professional & Technical Skills: - Must To Have Skills: Strong experience in ServiceNow IT Service Management.- Good To Have Skills: Experience in Servicenow Tools Administration.- Experience in defining requirements and designing applications to meet business process and application requirements.- Experience in cloud migration and implementation.- Strong understanding of ITIL processes and best practices. Additional Information:- The candidate should have a minimum of 15 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office. Qualification Na

As a skilled ServiceNow Developer, you will be a valuable member of our IT team, contributing to the design, development, and implementation of ServiceNow solutions. Your deep understanding of the ServiceNow platform will be instrumental in delivering scalable workflows that enhance business efficiency. Your responsibilities will include designing and configuring custom applications, workflows, and integrations on the ServiceNow platform. You will collaborate with stakeholders to gather requirements and ensure solutions align with business needs. Additionally, you will work on automation tasks related to ServiceNow, developing web and scripting-based automation solutions, as well as CI/CD pipelines. You will be involved in customizing ServiceNow elements such as client scripts, business rules, and UI policies, and leveraging APIs to connect ServiceNow with external systems. Platform administration tasks, including routine maintenance, upgrades, and access control management, will also be part of your role. Furthermore, you will conduct testing and troubleshooting to ensure solutions meet functional and technical requirements and optimize platform performance. Your background should include a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience. Proven experience as a ServiceNow Developer with a focus on implementing and customizing the platform is required. Strong knowledge of ServiceNow modules such as ITSM, ITOM, HRSD, or SecOps, as well as proficiency in scripting languages like JavaScript, HTML/CSS, and AngularJS, will be essential. Preferred qualifications include ServiceNow certifications, experience with ServiceNow Discovery, CMDB, or Service Mapping, knowledge of Agile/Scrum methodologies, and strong problem-solving skills. Excellent communication and collaboration abilities are also desired. If you align with our values and are passionate about driving success for both our company and customers, we invite you to explore this opportunity further.,

You are a highly skilled and motivated ServiceNow Implementation Specialist with 4-7 years of experience, particularly in the IT Service Management (ITSM) space. Your main responsibility will be managing the end-to-end process of ServiceNow implementation to ensure that business requirements are effectively met through platform configuration, integration, and automation. The job location is in Thane. Your key responsibilities will include requirement gathering, solution design, ServiceNow implementation and configuration, integration, customization and development, support, troubleshooting, and continuous improvement. You will collaborate with stakeholders to gather functional and technical requirements, design solutions based on industry best practices and business processes, configure ITSM, ITOM, and ITAM modules, customize ServiceNow applications to align with client needs, integrate ServiceNow with external systems and third-party applications, promote ITIL and ServiceNow best practices, provide recommendations for process automation, incident reduction, and resource optimization, develop and execute test plans, document configuration changes, provide end-user training, and maintain technical documentation. The ideal candidate for this role will have strong experience in designing, configuring, and supporting ServiceNow workflows and processes, proficiency in scripting languages like JavaScript and Glide Script, experience in REST/SOAP integrations, a solid understanding of ITIL processes and practices, proficiency in developing ServiceNow custom applications and integrations, knowledge of asset management, CMDB, and discovery tools, strong analytical and problem-solving skills, excellent communication and interpersonal abilities, and the capability to work independently and in a team while managing multiple priorities in a fast-paced environment. Certification as a ServiceNow Certified Implementation Specialist (ITSM, ITOM, and ITAM certification preferred) is required for this role.,

As a Security Managed Services Engineer (L2) at NTT DATA, your role is crucial in providing a managed service to clients to ensure the operational functionality of their Security Infrastructures and systems. By proactively monitoring, investigating, and resolving technical incidents and problems, you play a key part in restoring service to clients and maintaining service level agreements. Your primary responsibilities include reviewing client requests or tickets, applying technical knowledge to resolve them efficiently, and offering second-line support for incidents and requests with a medium level of complexity. Additionally, you may contribute to project work when required, demonstrating your versatility and commitment to the team. Key Responsibilities: - Proactively monitor work queues and resolve incidents/requests within agreed SLAs. - Update tickets with resolution tasks and log incidents in a timely manner. - Provide second-level support, identify root causes of incidents, and communicate effectively with other teams and clients. - Execute changes with risk identification and mitigation plans, ensuring proper change approvals. - Collaborate with automation teams for task optimization and automation. - Assist L1 Security Engineers with initial triage and troubleshooting. - Lead client escalations for operational issues and contribute to change management processes. - Analyze incident and request tickets for quality, recommend improvements, and produce trend analysis reports. Knowledge and Attributes: - Effective communication and collaboration across different cultures and groups. - Strong planning skills, positive outlook, and ability to work well under pressure. - Active listening techniques and adaptability to changing circumstances. - Client-centric approach, creating positive client experiences throughout interactions. Academic Qualifications and Certifications: - Bachelor's degree in IT/Computing or equivalent qualification. - Relevant certifications in supported services, with CCNA certification required and CCNP in Security or PCNSE certification preferred. Required Experience: - Moderate level of managed services experience in handling Security Infrastructure. - Working knowledge of ticketing tools, preferably Service Now, and ITIL processes. - Experience collaborating with vendors and/or 3rd parties. This role involves on-site working and offers an equal opportunity for all candidates. Join NTT DATA to grow your career, expand your skills, and make a difference in the world of technology and security.,

As a Data Center Network Engineer specializing in Cisco ACI, you will be responsible for designing, implementing, and maintaining robust and scalable network infrastructures across data center environments. Your hands-on experience with Cisco ACI fabric and related components will be essential in integrating with virtualization and security platforms. Your expertise in modern data center networking, Layer 2/3 protocols, and troubleshooting complex issues will ensure the smooth operation of multi-site environments. Key responsibilities include designing, implementing, and managing Cisco ACI-based data center networks, managing ACI Fabric components, integrating with virtualization and security platforms, planning migrations to ACI-based fabric, and performing network assessments and capacity planning. You will collaborate with various teams to align network architecture with business needs and stay updated with Cisco technologies and best practices. Required qualifications include a Bachelor's degree in Computer Science or related field, 5+ years of data center networking experience, and 3+ years of hands-on experience with Cisco ACI. Strong knowledge of Layer 2/3 protocols, IP addressing/subnetting, network monitoring tools, and troubleshooting skills are necessary. Familiarity with ITIL processes and change management is preferred. Preferred qualifications include Cisco certifications, experience with Cisco Nexus switches, multi-site ACI deployments, automation skills using Ansible or Python, security integration expertise, and experience in enterprise or service provider environments. Join us for the opportunity to work on cutting-edge data center technologies in a collaborative and innovative environment. We offer career development, competitive compensation, and benefits to support your growth and success.,

You have a great opportunity as a Guidewire ClaimCenter Associate Developer with a minimum of 6 to 10 years of experience. As an ideal candidate, you should have a Bachelor's Degree and preferably some certifications. Your role will involve providing functional solutions for the Guidewire Suite of applications, both on premises and SaaS. You should excel in executing and leading complex engagements within the Guidewire product suite, ensuring on-time and on-budget delivery. Your responsibilities will include managing ITIL processes, tracking SLAs, and contracting. You will be expected to provide solution strategy and Application Evolution Services (AES) delivery as a Guidewire Functional Lead, acting as a trusted advisor to clients. Additionally, you will play a crucial role in ITIL incident and problem management for Guidewire Suite applications. Your expertise in leading proposal development efforts and discussing future enhancements in Guidewire roadmap discussions with clients will be highly valued. You should have strong organization skills to assist clients in supporting Guidewire Suite solutions and improving business processes. Identifying and addressing client needs, developing impactful client relationships, and guiding and motivating teams will be key aspects of your role. Moreover, your ability to develop strategies, communicate effectively with various stakeholders, and thrive during periods of client solution instability will be essential. You will also be expected to contribute thought leadership through white papers, blogs, and training. From a technological perspective, you should have expertise in ClaimCenter and working knowledge of Guidewire PolicyCenter, BillingCenter, and ContactManager. Your proficiency in requirement gathering, analysis, functional specifications development, and business walkthroughs will be critical. You should be adept at creating user stories, process flows, UI mockups, and data mapping. Familiarity with tools such as JIRA, Confluence, ServiceNow, Splunk, and SQL will be beneficial in fulfilling your responsibilities effectively. If you believe you are a suitable candidate for this role, please share your CV with indumathi.j@pwc.com.,

You will be responsible for managing a team and facilitating skill development, ensuring the successful implementation and acceptance of solutions for customers, understanding customer requirements to create integrated architecture solutions, and staying informed about industry trends and technological advancements. Your role will require excellent people management, analytical, and communication skills, along with strong problem-solving abilities. You should possess good documentation skills and be proficient in using automation tools to automate day 0, day 1, and day 2 tasks. It is essential to have a sound knowledge of ITSM/ITIL processes and data center best practices, as well as planning and coordination skills. The ideal candidate should hold a B-Tech qualification and have 7-12 years of relevant experience. Additionally, the role may involve working in a management consulting environment that necessitates regular travel. If you are passionate about continuous learning and growth, possess the necessary technical skills, and enjoy working in a dynamic and challenging environment, this position may be the right fit for you.,

As a Managed Services Cross Technology Engineer (L1) at NTT DATA, you will play a vital role in providing exceptional managed services to our clients. Your responsibility will include proactively identifying, investigating, and resolving technical incidents and problems to ensure that our clients" IT infrastructure and systems remain operational. By managing incidents to resolution, you will contribute to restoring service and maintaining service level agreement conditions. Your key responsibilities will involve monitoring client infrastructure, identifying and resolving problems, providing telephonic or chat support to clients, scheduling maintenance activities, and ensuring efficient incident resolutions. Additionally, you will update knowledge articles, identify opportunities for work optimization, and may support project work as required. You may also be involved in implementing and delivering Disaster Recovery functions and tests. To excel in this role, you should possess excellent communication skills to collaborate effectively across different cultures and social groups. Your ability to plan activities well in advance, work under pressure, and maintain a positive outlook will be crucial. Active listening, adaptability, and a client-centric approach are essential attributes for success in this position. The ideal candidate will hold a Bachelor's degree or equivalent qualification in IT/Computing, along with relevant certifications such as CCNA, Microsoft Certified, Azure Administrator Associate, AWS Certified, Solutions Architect Associate, and others listed in the job description. Entry-level experience in troubleshooting and providing support in security, network, data center, systems, and storage administration within a medium to large ICT organization is required. Basic knowledge of management agents, redundancy concepts, and ITIL processes is also necessary. NTT DATA is a global innovator of business and technology services, committed to helping clients innovate, optimize, and transform for long-term success. With a strong presence in over 50 countries, our diverse experts work collaboratively to provide industry-leading consulting, data and artificial intelligence solutions, application development, infrastructure management, and connectivity services. As an Equal Opportunity Employer, we value diversity, inclusion, and equal opportunities for all. If you are passionate about making a difference through technical excellence and innovation, then joining NTT DATA as a Managed Services Cross Technology Engineer (L1) could be the perfect opportunity for you to grow, belong, and thrive in a dynamic and inclusive workplace.,

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service ManagementMinimum 3 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Operations Management. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities:- Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow IT Operations Management.- Assist in defining requirements and designing applications to meet business process and application requirements.- Develop and maintain technical documentation related to application design and development.- Provide technical guidance and support to team members and stakeholders. Professional & Technical Skills: - Must To Have Skills: Experience in ServiceNow IT Operations Management.- Good To Have Skills: Experience in ServiceNow IT Service Management.- Strong understanding of ITIL processes and best practices.- Experience in designing and developing ServiceNow applications.- Experience in JavaScript, HTML, CSS, and AngularJS.- Experience in Agile development methodologies. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow IT Operations Management.- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions.- This position is based at our Bengaluru office. Qualification Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM

Shift Time 4:30pm to 1:30 am IST Required Skills Qualifications - Education : Bachelors degree in Computer Science, Information Technology, or related field. - Experience : 12+ years of experience in cloud infrastructure management, with at least 4 years in a leadership or project management role for Azure-based projects. - Strong knowledge of Azure architecture, cloud security, networking, and virtualization concepts. - Proven track record of successfully delivering large-scale Azure infrastructure projects, including design, migration, and optimization. - Familiarity with ITIL/ ITSM and project management tools. - Expertise in cost management, resource optimization, and ensuring that cloud projects align with business and financial objectives. - Azure certifications, such as Microsoft Certified: Azure Solutions Architect Expert or Microsoft Certified: Azure Fundamentals. - Experience with Infrastructure-as-Code (IaC) tools such as Terraform. - Experience with DevOps principles and tools in an Azure environment, including Azure DevOps , CI/CD pipelines , and automation frameworks . Soft Skills - Excellent leadership, communication, and interpersonal skills for managing teams and interacting with stakeholders. - Strong organizational and time-management skills, with the ability to manage multiple priorities. - Problem-solving and decision-making abilities, especially under pressure or with changing requirements. - Ability to foster collaboration, maintain strong relationships, and drive project success in a cross-functional environment. Skills : - IT,IT Delivery Management Project Management Agile Methodology Scrum Framework ITIL Processes Stakeholder Management Risk Management Vendor Management Service Delivery Change Management Incident Management .

Position Purpose Provide a brief description of the overall purpose of the position, why this position exists and how it will contribute in achieving the teams goal. Responsibilities Direct Responsibilities Developing new microservices closely with the Paris team, microservices that will be used by the rest of the development teams so teamwork abilities will be key aspects used in a daily basis o Good interpersonal and communication skills. o Documentation, o Peer review received and to be done o User feedback and criticism o Code snippets sharing Technical & Behavioral Competencies Programming/Technical Languages High skills on Python bash YAML Essential: Kubernetes and helm deployment Jinja templating CI/CD with tekton Management of APIs (Curl and request library to implement calls in python) Fast API Vault Hashicorp Mongodb (NO-SQL DATABASE management) Airflow Kibana Desirable: Git/Bitbucket ITIL methodology Vscode Ldap/Active Directory Confluence Postman Kibana Sentry Cyberark Keycloack JupyterHub Illumio Coder AVI (Load balancer service) skills AlertManager Exporter Celery Postgres + Timescale Prometheus Promscale Promtail Loki Redis Superset OPA Grafana HA-Proxy Incident post-mortem skills Specific Qualifications (if required) Skills Referential Behavioural Skills : Communication skills - oral & written Ability to collaborate / Teamwork Decision Making Choose an item. Transversal Skills: Ability to develop and leverage networks Ability to develop and adapt a process Analytical Ability Ability to understand, explain and support change Choose an item. Education Level: Bachelor Degree or equivalent

As a Security Managed Services Engineer (L3) at NTT DATA, you will play a crucial role in ensuring the security, robustness, and smooth operation of our clients" infrastructures. Your responsibilities include proactively identifying and resolving technical incidents, conducting necessary checks, and utilizing monitoring tools to maintain optimal performance. It is imperative to ensure that all assigned infrastructure at client sites is correctly configured, installed, tested, and operational right from the beginning. In this role, you will delve into third-line support calls to uncover the root causes of incidents and problems. Daily interactions with clients will involve providing continuous feedback and updating them on the status of their systems. Your contribution is essential in upholding zero missed service level agreement (SLA) conditions, identifying the root cause of critical incidents, implementing solutions for identified problems, and handling tickets of high complexity by delivering advanced solutions and contributing to operational enhancements. A significant responsibility is to create knowledge articles for frequent tasks/issues and impart training to junior team members for executing these tasks. Moreover, providing inputs to automation teams to streamline manual efforts is also part of the role. As a seasoned professional, you will use your expertise to coach and mentor junior team members, particularly in advanced technical troubleshooting and best practices. Additionally, you may be involved in managing and implementing projects within your technology domain, ensuring timely and effective delivery aligned with client requirements. Your involvement in optimizing work processes and disaster recovery functions will be instrumental in enhancing service delivery. To excel in this position, you should possess proven experience in managing complex security infrastructure within a managed services environment, a strong IT engineering background (preferably within medium to large ICT organizations), deep familiarity with ITIL processes, proficiency in planning activities and projects in advance, a client-focused approach for ensuring a positive client experience, excellent communication skills adaptable to different cultures, effective listening skills, ability to remain calm and positive under pressure, and readiness to work longer hours when required. A bachelor's degree in IT/Computing or equivalent qualification is preferred, but equivalent work experience is also considered. NTT DATA is a trusted global innovator of business and technology services with a commitment to helping clients innovate, optimize, and transform for long-term success. With a vast partner ecosystem and diverse experts in over 50 countries, NTT DATA offers services including business and technology consulting, data and artificial intelligence solutions, industry solutions, development, implementation, and management of applications, infrastructure, and connectivity. Being one of the leading providers of digital and AI infrastructure globally, NTT DATA invests significantly in research and development to facilitate organizations and society's transition into the digital future. As an Equal Opportunity Employer, NTT DATA fosters a workplace environment that values diversity and inclusion to drive innovation and success.,

As a Cross Technology Managed Services Engineer (L1) at NTT DATA, your role is crucial in ensuring the operational continuity of our clients" IT infrastructure and systems. You will be the initial point of contact for clients, responsible for addressing technical incidents and problems efficiently to meet service level agreement conditions. Your daily tasks will involve proactive monitoring of client infrastructure, identifying and resolving issues, providing first-line support for standard incidents, and service requests. You will investigate and address first-line incidents, performing maintenance activities like patching and configuration changes to uphold the smooth functioning of client systems. Working across multiple technology domains, including Cloud, Security, Networking, Applications, or Collaboration, you will contribute to updating knowledge articles, optimizing work processes, and supporting project work as required. Additionally, you will play a role in disaster recovery functions, ensuring the safety and security of clients" data. Central to your success in this role is your ability to troubleshoot and provide support in various technical areas within medium to large ICT organizations. You should have a basic understanding of management agents, redundancy concepts, and ITIL processes, along with proficiency in using ITSM tools. Your client-centric approach, effective communication skills, and adaptability to changing circumstances will be essential in delivering positive client experiences. Furthermore, your responsibilities will include seamless shift handovers, incident reporting and escalation, and striving for efficient incident resolutions. Emphasizing a positive outlook, willingness to work diligently, and a bachelor's degree or equivalent qualification in IT or Computing will be key to excelling in this position. NTT DATA, a global innovator in business and technology services, values diversity, innovation, and long-term success for its clients. With a commitment to investing in research and development, we empower organizations to navigate the digital future confidently. Join us at NTT DATA, where you can make a difference, grow professionally, and contribute to our mission of innovation and transformation.,

As a Cross Technology Managed Services Engineer (L3) at NTT DATA, you will be responsible for providing exceptional service to clients by proactively identifying and resolving technical incidents. Your primary role involves ensuring that client infrastructure is configured, tested, and operational. You will leverage your deep technical expertise to solve complex problems and enhance service quality. Your responsibilities include pre-emptive service incident resolution, product reviews, and operational improvements. You will manage high-complexity tickets, perform advanced tasks, and provide diverse solutions while ensuring zero missed service level agreement (SLA) conditions. Additionally, you will mentor junior team members and collaborate across various technology domains such as Cloud, Security, Networking, and Applications. In this role, you will conduct necessary checks, apply monitoring tools, and respond to alerts to identify issues before they escalate. You will log incidents with detailed information, analyze, assign, and escalate support calls as needed. Furthermore, you will proactively identify opportunities for optimization and automation, providing continuous feedback to clients and stakeholders. Creating knowledge articles for frequent tasks/issues and training junior team members in executing these tasks will be an important aspect of your role. You will also provide inputs to automation teams to reduce manual efforts and engage with third-party vendors when required. As a senior engineer, you will coach L2 teams on advanced troubleshooting techniques and support project implementation, disaster recovery functions, and more, ensuring adherence to client requirements and timelines. To excel in this position, you need to have extensive Managed Services experience in handling complex cross-technology infrastructure, a strong understanding of ITIL processes, and proven experience working with vendors and third parties. Effective communication across different cultures, strong planning skills, adaptability to changing circumstances, a positive outlook under pressure, active listening skills, and a client-focused approach are essential. A Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience) is required. This position will involve on-site working and is with an Equal Opportunity Employer.,

As a Technical Delivery Manager / Infrastructure SME (Cloud & Infrastructure Operations) at KPMG in India, you will be responsible for leading the end-to-end delivery of cloud infrastructure solutions for national and international clients across various sectors. This role is based in Mumbai with travel as required. Your key responsibilities will include developing and executing delivery strategies aligned with business goals, collaborating with clients to design scalable cloud solutions, and implementing hybrid cloud architectures and security frameworks. You will also oversee day-to-day operations of cloud and infrastructure environments, ensuring high availability, performance, and compliance by implementing ITIL-based service management practices. In addition, you will support pre-sales efforts by contributing to RFP/RFI responses, stay up-to-date with emerging cloud technologies and industry trends, and provide feedback to product and engineering teams to refine offerings and improve delivery models. To be successful in this role, you should have 8-12 years of experience in IT infrastructure delivery and operations, with a focus on cloud and managed services. You should possess strong knowledge of cloud platforms such as AWS, Azure, and GCP, as well as experience with ITIL processes and tools for service management. Excellent communication, stakeholder management, and cross-functional collaboration skills are also essential. A graduate degree in Engineering, IT, or a related technical field is required, and architect level certifications in cloud platforms and service management frameworks are advantageous. Join us at KPMG in India and be part of a dynamic team that is dedicated to providing rapid, performance-based, industry-focused, and technology-enabled services to clients in India and beyond.,

You will be responsible for providing functional and technical support for Oracle Retail applications, including Retail Merchandising System (RMS), Retail Price Management (RPM), Retail Store Inventory Management (SIM), Retail Sales Audit (ReSA), Allocations, Retail Planning, and Retail Finance. Your duties will involve troubleshooting and resolving production incidents and service requests related to these applications to ensure timely resolution and minimal business disruption. Additionally, you will perform root cause analysis to identify recurring problems and implement permanent solutions. Regular monitoring and tuning of system performance will be required to ensure the availability and performance of Oracle Retail applications. You will also assist in deploying application patches and configuration changes, maintain documentation on issue resolution and configurations, and participate in 24/7 shift rotations. To be considered for this role, you must have 8-10 years of experience in an application support role with Oracle Retail version 12 and above, specifically in RMS, RPM, SIM, and ReSA. A strong knowledge of Oracle database, PL/SQL, and performance tuning is required, along with experience in integrating various systems (such as Oracle EBS, POS, WMS) with Oracle Retail and a deep understanding of Oracle Retail data models. Experience with Oracle Retail patching, upgrades, and environment management is essential, as well as a solid grasp of ITIL processes. Familiarity with monitoring tools like Datadog and using ServiceNow for implementing ITIL processes is preferred. You should possess the ability to troubleshoot both functional and technical issues, analyze logs, and conduct root cause analysis. Strong communication skills are necessary to effectively collaborate with business users and cross-functional teams. Furthermore, you should be adept at process optimization, including proactive incident reduction, task automation, and continuous improvement initiatives.,

Position Purpose This role will require the individual to perform a critical function by being fully accountable and responsible for the IT Major Incident Management function across all CIB2S applications. The position will primarily be single point of contact for business in the event of a Major Incident, as well as a reference point regarding IT Major Incident Management, while interfacing with two other geographical regional centers to provide a true follow the sun coverage for all IT incidents. This role requires excellent communication skills and ability to build relationships with the various teams across IT and will be required to have a clear and strong understanding of the ITIL incident management process and have hands on experience with major incident and/or crisis management processes. There will be requirements to demonstrate pro-activeness and ensure ownership and accountability of IT incidents within the organization. A good understanding and awareness of interfacing ITIL processes is highly desired. The individual will be interfacing with senior members of the organization and will therefore be required to deliver precise and concise messages in a timely fashion. The individual needs to be approachable and responsible for handling all reported issues, managing the issues through to resolution as swiftly as possible. Forging good working relationships with the existing geographical service delivery teams will be of high importance for success in this role. Ability to stay calm under pressure is essential for this role. Responsibilities Direct Responsibilities Ensure incidents are managed efficiently, economically and effectively by following procedures and processes currently in place Act as an escalation point of contact for major incidents which are not resolved within the agreed service levels Managing crisis situations through to resolution with clear verbal and written communications Perform an unbiased role across all teams, managing communications between teams and making impartial decisions Co-ordinate various post incident resolution activities including incident reviews and production of business incident reports. Develop good working relationships with various local and global teams Liaison with all user communities to meet support and service requirements Conduct service improvement meetings with various geographical user base locations Adhere to and respect appropriate departmental procedures processes and practices Contribute to daily, monthly, Quarterly reporting requirements including key performance & risk Indicators. Contributing Responsibilities Share knowledge and experience with other team members and the wider IT department as appropriate. Hold process awareness sessions to increase the teams visibility and position within the organization Contribute and uphold improvements to Major Incident Management process and procedures. Technical & Behavioral Competencies Solid and demonstrable experience within a major incident management discipline, preferably within the financial industry Clear aptitude for service delivery excellence and producing quality results Customer focused approach to work Ability to adapt and remain calm under pressure Strong decision-making ability Good communication skills, written and verbal Self-driven and proactive, sharing best practices and improvement suggestions Focused on innovation and continuous improvement A quick learner A team player Specific Qualifications (if required) ITIL Foundation is preferred Knowledge of a wide range of ITIL based processes Experience preferably in Banking or Financial sector will be an added advantage Skills Referential Behavioural Skills : Communication skills - oral & written Decision Making Ability to collaborate / Teamwork Critical thinking Transversal Skills: Ability to understand, explain and support change Ability to develop and leverage networks Ability to develop and adapt a process Education Level: Bachelor Degree or equivalent Experience Level Beginner

Position Purpose Provide a brief description of the overall purpose of the position, why this position exists and how it will contribute in achieving the teams goal. The role is to render Production support services for the business users across APAC, Europe and America. The position also requires continuous monitoring of applications, Interfaces and other tools. The job objective is to provide to solutions on the day today business. Business Domain is Fund Services and requires complete understanding of the business functions and application nuances. Responsibilities Direct Responsibilities The Candidate will be responsible to: Collaborate with Operation team for queries resolution. Diagnose and troubleshoot system to resolve defects. Manage stakeholders expectation. Queue Management. Understand system architecture and provide long term solutions/permanent fix. Communicating with Global operations IT & fund accounting Support. Be Subject matter expert in areas of Fund accounting. Understand Business requirements document (BRD), Functional Requirement document (FRD) , User acceptance test (UAT) , Basics of project management and Non-regression testing (NRT) Contributing Responsibilities Strong analytical skills, detail orientation, service commitment, and solid organizational and interpersonal skills. Ability to work independently, as well as in a team environment, prioritizes multiple tasks, and meets strict deadlines Ability to lead and manage small to medium projects involving efficiency saves or quality improvements. Proficient in Microsoft Office Applications and strong MS Excel skills required. Thorough understanding of all capital market instruments and Fund accounting knowledge. Supervise, Monitor, Control and Co-ordinate all activities in the department. Lead and motivate the employees in the department Queue management. Willingness to work in shift if necessary Technical & Behavioral Competencies Proficient in Capital & Financial markets Exposure of Fund accounting services added advantage Basic knowledge on JIRA, Service Now Mandatory skills: Thorough understanding of ITIL concepts and framework. Specific Qualifications (if required) Willingness to work in Shifts Skills Referential Behavioural Skills : Adaptability Critical thinking Creativity & Innovation / Problem solving Ability to deliver / Results driven Transversal Skills: Ability to develop and adapt a process Ability to develop others & improve their skills Ability to manage / facilitate a meeting, seminar, committee, training Ability to set up relevant performance indicators Education Level: Bachelor Degree or equivalent Experience Level At least 12 years

We are seeking a highly skilled ServiceNow System Administrator to join our team. The ideal candidate will have a strong understanding of ServiceNow ITSM modules and be able to effectively manage and administer the platform. Key Responsibilities: Platform Administration: Manage user access and permissions Configure and customize ServiceNow ITSM modules (Incident, Problem, Change, Service Request, etc.) Implement and maintain workflows, business rules, and UI policies Troubleshoot and resolve system issues Monitor system performance and optimize as needed Service Catalog Management: Create, maintain, and publish service catalog items Configure approval workflows and notifications Manage service offerings and their lifecycle Reporting and Analytics: Design, develop, and maintain reports and dashboards Analyze data to identify trends and insights Generate ad-hoc reports as needed Integration: Integrate ServiceNow with other systems and applications (e.g., Active Directory, email, etc.) Configure inbound and outbound integrations Upgrade and Patch Management: Plan and execute ServiceNow upgrades and patch installations Test and validate upgrades to ensure system stability Best Practices: Adhere to ServiceNow best practices and standards Stay up-to-date with the latest ServiceNow features and functionalities Required Skills and Qualifications: 5+ years of experience in ServiceNow administration Strong understanding of ITIL processes Expertise in ServiceNow ITSM modules (Incident, Problem, Change, Service Request, etc.) Experience with ServiceNow scripting (JavaScript, Script Includes, etc.) Ability to troubleshoot and resolve technical issues Strong problem-solving and analytical skills Excellent communication and interpersonal skills Ability to work independently and as part of a team Preferred Skills: ServiceNow certifications (e.g., Certified System Administrator) Experience with ServiceNow integration with other systems Knowledge of ITIL v4 Mandatory Key Skills JavaScript,Troubleshoot,ITIL,Script Includes,ITIL processes,ServiceNow administration,ServiceNow*

Position: L1/L2 Support Engineer Location: Chennai (Hybrid) Experience: 4+ Years Salary: Attractive Joining: Immediate Employment Type: Full-time / Contract-to-Hire Job Description: We are seeking an experienced L1/L2 Support Engineer with expertise in server/network infrastructure, cloud platforms (AWS/Azure/GCP), and ITIL-based support . The role involves advanced troubleshooting across web servers, application servers, and databases , handling incidents and service requests, and collaborating with cross-functional teams. Troubleshoot and resolve complex technical issues related to Windows OS, Linux, AWS/Azure Cloud, DNS/DHCP, IICS/IIS/ServiceNow/SQL Server/MySQL/ WebLogic /Webserver/Oracle Server. Key Skills: Strong knowledge of server/network infra (TCP/IP, DNS, DHCP) and OS (Windows/Linux) Experience with cloud platforms AWS, Azure, GCP Troubleshooting Web/App/DB tiers Apache, Nginx, IIS | Tomcat, JBoss, WebLogic | SQL Server, Oracle, MySQL Hands-on with ITSM tools ServiceNow, BMC Remedy, Ivantic Knowledge of ITIL v3/v4 processes (Incident, Problem, Change Management) Basic SQL/database queries for triaging app issues Endpoint troubleshooting (login, permissions, performance) Proficient in MS Teams, Outlook, Remote Desktop Apply now with your CV to sruthi@skillontap.in

We are looking for an experienced Apple Mac OS Domain Specialist with a strong background in the maintenance and support of Apple desktop and laptop systems. This role involves troubleshooting, diagnosing, and resolving technical issues on Apple devices, ensuring optimal performance, and supporting end-users with system maintenance and management. The ideal candidate will hold an Apple certification, be well-versed in ITIL principles, and have a technical qualification in Engineering or Computer Science. Key Responsibilities: Provide expert-level support for Mac OS systems on both desktop and laptop Apple devices. Perform routine maintenance, updates, and troubleshooting to optimize system performance. Analyze and resolve hardware, software, and network-related issues. Configure and manage software applications, system settings, and security protocols. Act as a subject matter expert (SME) for Mac OS within the IT department, offering guidance and mentorship as needed. Work within ITIL guidelines to manage incidents, problems, and service requests efficiently. Document procedures, configurations, and solutions for reference and training purposes. Collaborate with cross-functional IT teams to improve user experience and resolve complex technical issues. Provide training sessions or documentation for end-users to optimize Mac OS usage. Stay updated with Apple software/hardware developments and best practices for Mac OS support. Qualifications: Education: Bachelors degree in Engineering, Computer Science, or related field. Certifications: Apple Certification (e.g., Apple Certified Support Professional or equivalent). Experience: Minimum [specify years, e.g., 3+] years of experience in Mac OS desktop and laptop support and maintenance. Overall experience 5 Years Technical Skills: Strong understanding of Mac OS and Apple hardware/software ecosystem. Knowledge of ITIL principles and experience in ITIL-based environments. Proficiency in troubleshooting hardware and software issues, configuring network settings, and managing software deployment. Familiarity with remote desktop tools and system administration for Mac OS. Soft Skills: Excellent problem-solving and analytical skills. Strong communication and interpersonal abilities. Ability to work independently and as part of a team. Exceptional customer service skills. Preferred Qualifications: Engineering graduate or graduation in Computer science Prior experience working in an ITIL-certified environment. Additional certifications in IT support, network administration, or security. Mandatory Key Skills Apple desktop support,Apple laptop support,Mac troubleshooting,Apple Certified Support Professional,Apple certification,ITIL,ITIL principles,ITIL-based environment,incident management,Apple Mac OS*,Mac OS Support*

As a Network Engineer in the banks security operations center (SOC), the individual will be responsible to oversee the implementation and maintenance of all the underlying IT Network infrastructure necessary to send logs from all the log sources to the banks new SIEM platform. You will be responsible to ensure that the banks new SIEM platform will be able to ingest logs from all the network devices such as routers, switchers, load balancers, WIFI access points, Proxy, etc. as well as security solutions such as NAC, IPS, WAF, etc. You will be responsible to ensure the upkeep of banks inventory to reflect the correct status of which systems are reporting logs to the SIEM. Key Responsibilities Business Understanding Responsible to ensure connectivity from all the banks IT systems and applications (whether on cloud or on-prem) to the banks SIEM platform. General upkeep of the SIEM platforms health and availability. Collaborate Work with the vendor and local technology departments to troubleshoot any connectivity issues restricting the sharing of logs from any of the log sources into the banks SIEM solution. Qualifications & Skills Educational Qualification Engineering Graduate in CS, IT, EC or InfoSec, CyberSec or MCA equivalent. Certifications a)CCNA, CCNP Security, ITIL b)Any Cloud security certifications (AWS, GCP, Azure, OCI) c)Certificate of administration of any of the commonly used firewalls (Checkpoint, Juniper, Cisco, etc.) Compliance Knowledge of cloud security best practices and compliance requirements. Understanding of ITIL processes such as change management, Incident management is necessary. Strong understanding of cybersecurity principles will be required. Synergize with the Team Background of working in an IT or cyber security department of a bank or working extensively with the Cyber security team in working on cyber security platforms/tools will be an added advantage. Experience Overall 8 + Years of experience in IT Security with a comprehensive knowledge of network architecture, Network security and security solutions used by an enterprise Security Operations Center. Hands-on experience with monitoring, network diagnostic and network analytics tools Technical Skills Deep understanding of networking technologies of routing, switching, wireless, as well as cloud models (SAAS, PAAS, IAAS). Understanding of ITIL processes such as change management, Problem management, Incident management is necessary.

Role Description Leadership & Delivery Management - Lead end-to-end service delivery for TAC operations covering L1L3 support across regions. - Manage a large team of 50+ engineers (including Team Leads, SMEs, and Support Engineers). - Ensure adherence to SLAs, KPIs, and contractually agreed service levels. - Own incident, problem, and escalation management; act as the point of contact for high-priority customer escalations. - Drive operational excellence through automation, standardization, and process improvements. Customer & Stakeholder Management - Build strong relationships with client stakeholders (e.g., WatchGuard) for delivery governance, performance reviews, and continuous alignment. - Represent TAC leadership in executive discussions, QBRs, and incident post-mortems. - Ensure proactive communication and reporting on service delivery metrics, risks, and action plans. People & Performance Management - Hire, develop, and retain high-performing support engineers and leaders. - Mentor and coach team leads and SMEs to foster a high-performance culture. - Drive career progression, learning paths, and succession planning within the TAC team. - Conduct periodic performance reviews, workforce planning, and capacity forecasting. Quality & Transformation - Monitor and improve support quality through audits, root cause analysis, and corrective actions. - Champion initiatives around shift-left, knowledge management, and AI-powered support adoption. - Collaborate with Engineering, Product, and QA teams to drive product supportability and feedback loops. Technical Skills - Strong experience in leading TAC or technical support operations for network security products (WatchGuard, Fortinet, Palo Alto, Cisco, etc.). - Proven experience managing large, distributed teams in a 24x7 global support model. - Solid understanding of networking and security concepts (Firewalls, VPN, IDS/IPS, Endpoint Security, MFA, etc.). - Strong grasp of ITIL processes, ticketing systems (Salesforce, ServiceNow), and support tooling. - Exceptional leadership, stakeholder management, and communication skills. Nice-to-have skills Qualifications 15+ years of overall experience in IT operations/support, with 8+ years in people leadership roles, and 3-5 years in delivery leadership. Bachelors or Masters degree in Engineering, Computer Science, or IT. Certifications: ITIL, PMP, or Six Sigma; technical certifications (CCNP Security, NSE, PCNSE, etc.) are a plus. Exposure to managed services, professional services, or support delivery for OEMs or ISVs. Experience driving AI/ML-based support solutions, knowledge management systems, or customer experience transformation.

We are seeking a highly skilled ServiceNow System Administrator to join our team. The ideal candidate will have a strong understanding of ServiceNow ITSM modules and be able to effectively manage and administer the platform. Key Responsibilities: Platform Administration: Manage user access and permissions Configure and customize ServiceNow ITSM modules (Incident, Problem, Change, Service Request, etc.) Implement and maintain workflows, business rules, and UI policies Troubleshoot and resolve system issues Monitor system performance and optimize as needed Service Catalog Management: Create, maintain, and publish service catalog items Configure approval workflows and notifications Manage service offerings and their lifecycle Reporting and Analytics: Design, develop, and maintain reports and dashboards Analyze data to identify trends and insights Generate ad-hoc reports as needed Integration: Integrate ServiceNow with other systems and applications (e.g., Active Directory, email, etc.) Configure inbound and outbound integrations Upgrade and Patch Management: Plan and execute ServiceNow upgrades and patch installations Test and validate upgrades to ensure system stability Best Practices: Adhere to ServiceNow best practices and standards Stay up-to-date with the latest ServiceNow features and functionalities Required Skills and Qualifications: 5+ years of experience in ServiceNow administration Strong understanding of ITIL processes Expertise in ServiceNow ITSM modules (Incident, Problem, Change, Service Request, etc.) Experience with ServiceNow scripting (JavaScript, Script Includes, etc.) Ability to troubleshoot and resolve technical issues Strong problem-solving and analytical skills Excellent communication and interpersonal skills Ability to work independently and as part of a team Preferred Skills: ServiceNow certifications (e.g., Certified System Administrator) Experience with ServiceNow integration with other systems Knowledge of ITIL v4

We are seeking a highly skilled ServiceNow System Administrator to join our team. The ideal candidate will have a strong understanding of ServiceNow ITSM modules and be able to effectively manage and administer the platform. Key Responsibilities: Platform Administration: Manage user access and permissions Configure and customize ServiceNow ITSM modules (Incident, Problem, Change, Service Request, etc.) Implement and maintain workflows, business rules, and UI policies Troubleshoot and resolve system issues Monitor system performance and optimize as needed Service Catalog Management: Create, maintain, and publish service catalog items Configure approval workflows and notifications Manage service offerings and their lifecycle Reporting and Analytics: Design, develop, and maintain reports and dashboards Analyze data to identify trends and insights Generate ad-hoc reports as needed Integration: Integrate ServiceNow with other systems and applications (e.g., Active Directory, email, etc.) Configure inbound and outbound integrations Upgrade and Patch Management: Plan and execute ServiceNow upgrades and patch installations Test and validate upgrades to ensure system stability Best Practices: Adhere to ServiceNow best practices and standards Stay up-to-date with the latest ServiceNow features and functionalities Required Skills and Qualifications: 5+ years of experience in ServiceNow administration Strong understanding of ITIL processes Expertise in ServiceNow ITSM modules (Incident, Problem, Change, Service Request, etc.) Experience with ServiceNow scripting (JavaScript, Script Includes, etc.) Ability to troubleshoot and resolve technical issues Strong problem-solving and analytical skills Excellent communication and interpersonal skills Ability to work independently and as part of a team Preferred Skills: ServiceNow certifications (e.g., Certified System Administrator) Experience with ServiceNow integration with other systems Knowledge of ITIL v4 Location: Chennai, Hyderabad, Kolkata, Pune, Ahmedabad, Remote