829 Itil Processes Jobs - Page 10

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Problem Management Good to have skills : Service Delivery, Critical Incident Management Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking a highly skilled and experienced Problem Manager to join our Comcast Orion Opera...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Critical Incident Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking a proactive and detail-oriented Incident Management Engineers to join our operations team. The ideal candidate will be responsible for managing and driving the resolution of production incidents, minimizing business impact, and ensuring consistent communication across stakeholders. This role requires strong analytical skills,...

About The Role Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : Critical Incident Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking a proactive and detail-oriented Incident Management Engineers to join our operations team. The ideal candidate will be responsible for managing and driving the resolution of production incidents, minimizing business impact, and ensuring consistent communication across stakeholders. This role requires strong a...

We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist. In this role, you will: Deliver L2/L3 support for MFT platforms (IBM Sterling Integrator/File Gateway, Sterling Secure Proxy, Connect:Direct etc) via 24x7 shift rotation. Lead incident investigation, diagnosis, and resolution for high-priority issues. Drive root cause analysis (RCA) and implement preventive actions to avoid recurrence ensuring SLAs are met for incident resolution and problem closure. Serve as the Shift Lead (i.e. primary contact / escalation point) for incidents during assigned shifts. Conduct shift handovers, allocate, monitor, and prioritize workload across te...

Position Purpose This role will require the individual to perform a critical function by being fully accountable and responsible for the IT Major Incident Management function across all CIB2S applications. The position will primarily be single point of contact for business in the event of a Major Incident, as well as a reference point regarding IT Major Incident Management, while interfacing with two other geographical regional centers to provide a true follow the sun coverage for all IT incidents. This role requires excellent communication skills and ability to build relationships with the various teams across IT and will be required to have a clear and strong understanding of the ITIL inci...

As a Cloud Managed Services Engineer (L3) at NTT DATA, you play a crucial role in providing a managed service to clients by proactively identifying and resolving cloud-based incidents and problems. Your responsibilities include maintaining a high level of service to clients through pre-emptive incident and resolution activities, product reviews, operational improvements, and quality assurance. Your ultimate objective is to ensure zero missed service level agreement (SLA) conditions by managing tickets of high complexity, conducting advanced tasks, and providing resolutions to a diverse range of complex problems. You exercise considerable judgment and independent analysis while adhering to de...

As a Technical Support Specialist - Firewall within CDO Infra Networks, you will play a crucial role in IT service management, focusing on incident management, problem management, and change management for all IT network technologies. Your responsibilities will include working on technical design, functionality, configuration, performance, and quality of connectivity to ensure reliable service operation for IT network services. You will also be responsible for analyzing and resolving production network issues, providing technical updates during incident management, and engaging with OEMs and service providers to troubleshoot and escalate issues for resolution. Key Responsibilities: - Handle ...

Role Overview: As an OpenText Lead, you will be responsible for configuring and integrating OpenText Content Suite, particularly with Salesforce. Your primary duties will include configuring OpenText Content Suite components, developing and managing APIs for integration, integrating OpenText with Salesforce using xECM connector, working on Oscript development and custom API wrappers, guiding and training L1 & L2 support teams, ensuring adherence to best practices for system changes and performance, and collaborating closely with internal teams for seamless operations. Key Responsibilities: - Configure OpenText Content Suite components - Develop and manage APIs for integration - Integrate Ope...

Role Overview: Join the Managed Services team at PwC, where you will be instrumental in helping organizations streamline operations, reduce costs, and enhance efficiency by managing key processes and functions on their behalf. Your expertise in project management, technology, and process optimization will enable you to deliver high-quality services to clients. Your responsibilities will include transitioning and running services, managing delivery teams, programs, commercials, performance, and delivery risks. Continuous improvement and optimization of managed services processes, tools, and services will be central to your work. Key Responsibilities: - Transitioning and running services - Man...

Role Overview: You will be responsible for delivering features for a Product within a business chain as a member of a Feature Team. Working autonomously and following a continuous improvement approach, you will be expected to possess generic skills such as requirement analysis, understanding user stories, and developing and writing Unit Tests under the supervision of a Senior Developer. Adhering to coding standards, clean coding practices, and craftsmanship practices is crucial. Having Full Stack Development Skills and understanding at least one backend and front end technologies are essential, with development being defined by leads. Key Responsibilities: - Compliance with standards defined...

As an experienced professional with 5+ years of overall experience in Cloud Operations, including a minimum of 5 years of hands-on experience with Google Cloud Platform (GCP) and at least 3 years of experience in Kubernetes administration, you will play a crucial role in managing and monitoring GCP infrastructure resources for optimal performance, availability, and security. Your GCP Certified Professional certification is mandatory for this position. Key Responsibilities: - Manage and monitor GCP infrastructure resources to ensure optimal performance, availability, and security - Administer Kubernetes clusters, handle deployment, scaling, upgrades, patching, and troubleshooting - Implement ...

Role Overview: As an experienced professional with over 10 years of total experience, particularly in IT support projects at L1 & L2 levels, and at least 3 years in a service manager or lead role, you are well-equipped to handle various aspects of IT service management. Your excellent verbal and written communication skills enable effective interactions with clients and technical teams. Your expertise in incident management, problem management, and service monitoring, combined with hands-on experience with ITSM tools such as ServiceNow and BMC Remedy, make you a valuable asset to any organization. Your familiarity with ITIL processes and frameworks, along with strong analytical, reporting, a...

As an experienced Server Management Administrator with 3-6 years of overall experience in Linux, your responsibilities will include: - Installing, maintaining, and decommissioning servers (physical/VM) - Demonstrating proficiency in Linux OS operations - Handling hypervisor operations such as XEN and VMware - Possessing knowledge in LVM, DNS, LDAP, and IPTables - Troubleshooting server issues effectively - Managing physical servers and having associate-level knowledge in at least one public cloud landscape (AWS, Azure, GCP) - Having basic knowledge in automation tools and scripting (e.g. chef, bash, Perl) - Utilizing GitHub and Jira for efficient operations - Beneficial experience in monitor...

Your Role Administer and manage SAP BASIS environments including installation, configuration, upgrades, migrations, and performance tuning across SAP and non-SAP systems. Provide full-cycle BASIS support including incident, request, and problem management, change execution, and environment stability. Perform technical operations such as kernel upgrades, SPS updates, patch implementations, transport management, system refreshes, and log administration. Monitor SAP systems (production and non-production) for performance, availability, and capacity, and proactively resolve issues. Coordinate with vendors and stakeholders for issue resolution and project execution. Support documentation and know...

We are looking for a Team Lead - IT Operations to oversee our Technical Operations team, ensuring the monitoring of jobs and servers and secure file transfers. This role requires a strong technical foundation, hands-on troubleshooting skills, and team leadership experience. The ideal candidate will drive operational excellence, process automation, and team development, ensuring high availability and reliability of mission-critical systems. Key Responsibilities: Team Leadership: Manage, mentor, and guide the TechOps team. Job & Server Monitoring: Oversee job schedules, detect failures, and ensure uptime. File Transfers: Manage and secure SFTP, MFT, and automated file transfers. Incident Manag...

As a SAP S/4 Release Management & Cutover Lead, your role involves overseeing the deployment and maintenance of SAP S/4HANA systems to ensure seamless integration of new releases and updates. Your responsibilities include: - Release Planning and Coordination: - Develop and manage release schedules in alignment with project timelines and business objectives. - Coordinate with cross-functional teams to prepare, validate, and deploy releases. - Deployment Management: - Oversee the deployment of SAP S/4HANA releases, ensuring safe migration into the production environment. - Handle transport movements across different SAP components. - System Maintenance: - Support and maintain the SAP system la...

Role Overview: You are a valuable member of Hitachi Vantara, a renowned data foundation trusted by global innovators. Your role involves providing advanced NetApp L3 level support, CVO ONTAP expertise, and implementing automation to optimize data infrastructure. You will be based in Hyderabad, leading SQL development, database optimization, and collaborating with stakeholders to deliver analytics solutions. As part of a diverse, global team, you will play a key role in transforming organizations into data-driven leaders. Key Responsibilities: - Provide Advanced NetApp L3 level support and expertise in CVO ONTAP, ITIL processes, and automation implementation. - Troubleshoot and optimize NAS s...

As a Service Desk Specialist at Birlasoft, you will play a crucial role in providing 24/7 support for US and Canada users in a remote L2 support model. You will be responsible for responding to client support requests and identifying the nature of the problems faced by users. - Resolving user issues related to basic desktop problems such as software images, software packages, patches, security updates, and necessary tools for user desktops and laptops. - Escalating software and application issues to the relevant teams while troubleshooting hardware and software issues remotely. - Providing support for OS, Office applications, basic system applications, and Anti-Virus clients. To excel in thi...

Role Overview: As a Senior Associate at PwC's Data, Analytics & Specialist Managed Service tower in India, you will be part of a team of problem solvers dedicated to resolving complex business issues ranging from strategy to execution. Your responsibilities at this management level will include using feedback and reflection to enhance self-awareness, personal strengths, and address development areas. You will need to be flexible in working on stretch opportunities/assignments and demonstrate critical thinking abilities to bring order to unstructured problems. Additionally, you will be responsible for tasks such as Ticket Quality and deliverables review, Status Reporting for the project, and ...

Hi all, We are hiring for the role Service Delivery Analyst, Experience: 4-6 Years Location: Bangalore Notice Period: Immediate - 15 days Skills: Mandatory Skills: Service Delivery Management, IT Service Delivery Management, problem management, change management Skills Required: - - Strong Communication skills (verbal/written) are key for this role. - Experience in creating and maintaining process documentation - Strong service management knowledge based on ITIL processes - Good working experience Microsoft Application like Word, Excel and reporting applications. - Strong stakeholder management skills. - Solid exposure to Remedy /Service Now ticketing systems - Extensive experience in Change...

Your Impact: As Senior Cloud Application Engineer, you will join a global team, where youll have the opportunity to learn, grow and mentor other team members. You will be actively engaged with Product Management, Product Engineering, and others across the CloudOps Delivery team. You will bring your ideas and knowledge to continue to improve and make our cloud deployments more resilient. responsible for the technical delivery of the OpenText Media Management solutions. Engagements may vary from managing multiple short and relatively fast paced engagements, to larger projects depending upon levels of experience. The nature of work may include full application lifecycle activities right from de...

Your Impact: An Lead Site Reliability Engineer is responsible for the technical delivery of the OpenText Solutions like TeamSite & Live Site , Exstream , OTMM, xECM and other solutions. Such delivery activities encompass the design, development, deployment, testing and documentation of specific software components either providing extensions to specific items of core product functionality or implementing specific system integration components. This role has a heavy deployment and administration emphasis, combined with the consultative skills required to promote the impression of quality and excellence actively fostered within the Cloud Delivery Practice. What the role offers: Work within an ...

Project description We are seeking a motivated and skilled Developer to join our dynamic team working on the design, development, and support of enterprise-grade applications for capital markets. The role involves contributing to the development of cutting-edge solutions in a collaborative Agile environment, with a focus on .NET technologies and modern web frameworks. The project spans across multiple business areas, including Front Office and Foreign Exchange, and aims to deliver high-performance, scalable applications integrated with cloud technologies. Responsibilities Design, develop, and maintain high-quality, scalable applications using C#/.NET, ASP.NET, and React. Collaborate with cro...

As a Security Managed Services Engineer (L3) at NTT DATA, your role is crucial in ensuring our clients" infrastructures are secure, robust, and operational. Your responsibilities include proactive identification and resolution of technical incidents, performing necessary checks, and utilizing monitoring tools to maintain optimal performance. You will be responsible for configuring, installing, testing, and ensuring operational readiness of infrastructure at client sites. Your expertise will be essential in investigating the root causes of incidents and problems, engaging with clients daily to provide updates, and maintaining zero missed service level agreement conditions. You will handle hig...

Role Overview: As a Cross Technology Managed Services Engineer (L1) at NTT DATA, your role involves being the first point of contact for clients, ensuring the operational functionality of their IT infrastructure and systems. You will be responsible for proactively identifying, investigating, and resolving technical incidents and problems, with a focus on providing first-line support for standard and low-complexity incidents and service requests. Your primary goal is to ensure that service level agreement conditions are met without any misses. Key Responsibilities: - Monitor client infrastructure and solutions daily, identifying and addressing problems and errors proactively. - Investigate an...