310 Itil Processes Jobs - Page 10

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and interpret and design resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting technical issues, and ensuring the smooth functioning of our systems. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide ongoing support to clients, addressing their technical issues and concerns. Troubleshoot system or application problems and provide timely resolutions. Collaborate with the team to identify and implement process improvements. Maintain accurate documentation of client interactions and issue resolutions. Stay updated with the latest product knowledge and industry trends. Assist in training new team members on system or application functionalities. Professional & Technical Skills: Must To Have Skills:Proficiency in Service Desk Management. Good To Have Skills:Experience with incident management tools. Strong understanding of ITIL processes and best practices. Excellent problem-solving and analytical skills. Ability to communicate effectively with clients and internal teams. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Network Security Implementation Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting technical issues, and ensuring smooth system operations. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide ongoing support to clients, addressing their technical issues and concerns. Troubleshoot and resolve system or application-related problems. Collaborate with cross-functional teams to ensure smooth system operations. Stay updated with the latest product knowledge and industry trends. Identify areas for improvement and propose innovative solutions. Professional & Technical Skills: Must To Have Skills:Proficiency in Network Security Implementation. Strong understanding of network security principles and best practices. Experience in implementing and managing network security solutions. Knowledge of firewall configurations and intrusion detection systems. Familiarity with VPN technologies and secure remote access. Good To Have Skills:Experience with network monitoring tools. Knowledge of cloud security and data protection. Understanding of network protocols and routing. Ability to analyze and interpret network traffic. Solid grasp of ITIL principles and incident management processes. Additional Information: The candidate should have a minimum of 3 years of experience in Network Security Implementation. This position is based at our Pune office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role :IT Service Management Representative Project Role Description :Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills :IBM z/OS Good to have skills :NA Minimum 7.5 year(s) of experience is required Educational Qualification :As per Accenture Standard Summary:As an IT Service Management Representative, you will be responsible for managing the delivery of IT production systems and services, ensuring client satisfaction and risk management. Your typical day will involve providing operational support to ensure production systems and devices are online and available, and supporting the infrastructure service management lifecycle. Roles & Responsibilities: Manage delivery of the projects/programs. Manage teams with different portfolios Ensure accurate project milestone reporting, highlight risks and dependencies Ensure transparency & Accountability Control costs and provide estimates for optimum utilization of resources Improve customer satisfaction Provide/Drive recommendations for performance improvement Responsible for coaching, guiding and mentoring team members to scale up Professional & Technical Skills: Knowledge of z/OS functions, high level knowledge of architecture and hardware Thorough knowledge of all tools and technologies used in Mainframe Storage, Database, Middleware, Communication and Network Thorough knowledge of using JCL, IBM & ISV Utilities used for Storage management Advanced knowledge of SDLC, ITIL processes, Automation Project Management Business functions Liaison /Customer Relationship Management, Tool Architecture/Strategy management, Business Intelligence Additional Information: The candidate should have a minimum of 7.5 years of experience in IT service management. The ideal candidate will possess a strong educational background in computer science, information technology, or a related field, along with a proven track record of delivering IT production systems and services. This position is based at our Bengaluru office. Qualifications As per Accenture Standard

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service Management, No Function Specialty Minimum 7.5 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Operations Management. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities: Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow IT Operations Management. Assist in defining requirements and designing applications to meet business process and application requirements. Develop and maintain technical documentation related to application design and development. Provide technical guidance and support to development teams during the implementation phase. Professional & Technical Skills: Must To Have Skills:Strong experience in ServiceNow IT Operations Management. Good To Have Skills:Experience in ServiceNow IT Service Management. Experience in designing and implementing complex ServiceNow solutions. Strong understanding of ITIL processes and best practices. Experience in developing technical documentation related to application design and development. Additional Information: The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Operations Management. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Bengaluru office. Qualifications Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service Management Minimum 3 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Operations Management. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities: Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow IT Operations Management. Assist in defining requirements and designing applications to meet business process and application requirements. Develop and maintain technical documentation related to application design and development. Provide technical guidance and support to team members and stakeholders. Professional & Technical Skills: Must To Have Skills:Experience in ServiceNow IT Operations Management. Good To Have Skills:Experience in ServiceNow IT Service Management. Strong understanding of ITIL processes and best practices. Experience in designing and developing ServiceNow applications. Experience in JavaScript, HTML, CSS, and AngularJS. Experience in Agile development methodologies. Additional Information: The candidate should have a minimum of 3 years of experience in ServiceNow IT Operations Management. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Bengaluru office. Qualifications Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service Management Minimum 5 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Operations Management. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities: Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow IT Operations Management. Assist in defining requirements and designing applications to meet business process and application requirements. Develop and maintain technical documentation related to application design and development. Provide technical guidance and support to development teams during the implementation phase. Professional & Technical Skills: Must To Have Skills:Strong experience in ServiceNow IT Operations Management. Good To Have Skills:Experience in ServiceNow IT Service Management. Experience in designing and developing applications using ServiceNow IT Operations Management. Strong understanding of ITIL processes and ServiceNow platform architecture. Experience in integrating ServiceNow with other third-party systems. Experience in developing custom ServiceNow workflows and business rules. Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow IT Operations Management. This position is based at our Bengaluru office. Qualifications Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service Management Minimum 3 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Operations Management. Your typical day will involve collaborating with cross-functional teams, analyzing business processes, and designing solutions to meet customer needs. Roles & Responsibilities: Collaborate with cross-functional teams to analyze business processes and design solutions to meet customer needs. Assist in defining requirements and designing applications using ServiceNow IT Operations Management. Develop and maintain technical documentation related to application design and implementation. Provide technical guidance and support to team members and stakeholders. Professional & Technical Skills: Must To Have Skills:Experience in ServiceNow IT Operations Management. Good To Have Skills:Experience in ServiceNow IT Service Management. Strong understanding of ITIL processes and best practices. Experience in designing and implementing ServiceNow workflows, forms, and reports. Experience in integrating ServiceNow with other systems. Experience in scripting languages such as JavaScript, HTML, and CSS. Additional Information: The candidate should have a minimum of 3 years of experience in ServiceNow IT Operations Management. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Pune office. Qualifications Bachelors Degree in Computer Science or IT or Engineering or related fieldAdditional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service Management Minimum 5 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Operations Management. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities: Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow IT Operations Management. Assist in defining requirements and designing applications to meet business process and application requirements. Develop and maintain technical documentation related to application design and development. Provide technical guidance and support to development teams during the implementation phase. Professional & Technical Skills: Must To Have Skills:Strong experience in ServiceNow IT Operations Management. Good To Have Skills:Experience in ServiceNow IT Service Management. Experience in designing and developing applications using ServiceNow IT Operations Management. Strong understanding of ITIL processes and ServiceNow platform architecture. Experience in integrating ServiceNow with other third-party systems. Experience in developing custom ServiceNow workflows and business rules. Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow IT Operations Management. This position is based at our Bengaluru office. Qualifications Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service Management Minimum 5 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Operations Management. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities: Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow IT Operations Management. Assist in defining requirements and designing applications to meet business process and application requirements. Develop and maintain technical documentation related to application design and development. Provide technical guidance and support to development teams during the implementation phase. Professional & Technical Skills: Must To Have Skills:Strong experience in ServiceNow IT Operations Management. Good To Have Skills:Experience in ServiceNow IT Service Management. Experience in designing and developing applications using ServiceNow IT Operations Management. Strong understanding of ITIL processes and ServiceNow platform architecture. Experience in integrating ServiceNow with other third-party systems. Experience in developing custom ServiceNow workflows and business rules. Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow IT Operations Management. This position is based at our Bengaluru office. Qualifications Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Hardware Asset Management (HAM) Good to have skills : Servicenow Tools Administration, No Function Specialty Minimum 7.5 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements related to ServiceNow ITSM Hardware Asset Management (ITAM). Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities: Collaborate with cross-functional teams to analyze business requirements and design solutions to meet those requirements. Design and develop ServiceNow ITSM Hardware Asset Management (ITAM) solutions using best practices and industry standards. Ensure that ServiceNow ITSM Hardware Asset Management (ITAM) solutions are scalable, maintainable, and meet business requirements. Provide technical guidance and mentorship to junior team members. Stay updated with the latest advancements in ServiceNow ITSM Hardware Asset Management (ITAM) and related technologies. Professional & Technical Skills: Must To Have Skills:Strong experience in ServiceNow ITSM Hardware Asset Management (ITAM). Good To Have Skills:Experience in Servicenow Tools Administration. Experience in designing and developing ServiceNow ITSM solutions using best practices and industry standards. Strong understanding of ITIL processes and ServiceNow ITSM modules. Experience in integrating ServiceNow ITSM solutions with other systems. Experience in ServiceNow ITSM implementation and migration projects. Additional Information: The candidate should have a minimum of 7.5 years of experience in ServiceNow ITSM Hardware Asset Management (ITAM). The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful ServiceNow ITSM solutions. This position is based at our Bengaluru office. Qualifications Engineering with ServiceNow Certification

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Hardware Asset Management (HAM) Good to have skills : Servicenow Tools Administration Minimum 7.5 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements related to ServiceNow ITSM Hardware Asset Management (ITAM). Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities: Collaborate with cross-functional teams to analyze business requirements and design solutions to meet those requirements. Design and develop ServiceNow ITSM Hardware Asset Management (ITAM) solutions using best practices and industry standards. Ensure that ServiceNow ITSM Hardware Asset Management (ITAM) solutions are scalable, maintainable, and meet business requirements. Provide technical guidance and mentorship to junior team members. Stay updated with the latest advancements in ServiceNow ITSM Hardware Asset Management (ITAM) and related technologies. Professional & Technical Skills: Must To Have Skills:Strong experience in ServiceNow ITSM Hardware Asset Management (ITAM). Good To Have Skills:Experience in Servicenow Tools Administration. Experience in designing and developing ServiceNow ITSM solutions using best practices and industry standards. Strong understanding of ITIL processes and ServiceNow ITSM modules. Experience in integrating ServiceNow ITSM solutions with other systems. Experience in ServiceNow ITSM implementation and migration projects. Additional Information: The candidate should have a minimum of 7.5 years of experience in ServiceNow ITSM Hardware Asset Management (ITAM). The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful ServiceNow ITSM solutions. This position is based at our Bengaluru office. Qualifications Engineering with ServiceNow Certification

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Governance, Risk, and Compliance (GRC) Good to have skills : Servicenow Tools Administration Minimum 7.5 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As an Application Designer with expertise in ServiceNow Governance Risk and Compliance (GRC), you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions using ServiceNow GRC. Roles & Responsibilities: Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow GRC. Design and develop ServiceNow GRC applications, including configuring workflows, business rules, UI pages, and UI actions. Ensure compliance with ServiceNow best practices and standards, including maintaining documentation and conducting code reviews. Provide technical guidance and mentorship to junior team members, including conducting training sessions and knowledge sharing. Professional & Technical Skills: Must To Have Skills:Expertise in ServiceNow Governance Risk and Compliance (GRC). Good To Have Skills:Experience in ServiceNow Tools Administration. Strong understanding of ITIL processes and ServiceNow platform capabilities. Experience in designing and developing ServiceNow GRC applications, including configuring workflows, business rules, UI pages, and UI actions. Experience in conducting code reviews and maintaining documentation. Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. Additional Information: The candidate should have a minimum of 7.5 years of experience in ServiceNow GRC. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions using ServiceNow GRC. This position is based at our Bengaluru office. Qualifications Engineering with ServiceNow Certification

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Governance, Risk, and Compliance (GRC) Good to have skills : Servicenow Tools Administration Minimum 5 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow Governance Risk and Compliance (GRC) as the primary skill. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities: Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow Governance Risk and Compliance (GRC) as the primary skill. Assist in defining requirements and designing applications to meet business process and application requirements. Develop and maintain technical documentation related to the design, development, and testing of applications. Provide technical guidance and support to team members and stakeholders throughout the project lifecycle. Professional & Technical Skills: Must To Have Skills:Experience in ServiceNow Governance Risk and Compliance (GRC). Good To Have Skills:Experience in Servicenow Tools Administration. Strong understanding of ITIL processes and ServiceNow platform. Experience in designing and implementing ServiceNow solutions. Experience in developing and maintaining technical documentation. Excellent communication and interpersonal skills. Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow Governance Risk and Compliance (GRC). The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Bengaluru office. Qualifications Engineering with ServiceNow Certification

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Governance, Risk, and Compliance (GRC) Good to have skills : Servicenow Tools Administration Minimum 5 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow Governance Risk and Compliance (GRC) as the primary skill. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities: Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow Governance Risk and Compliance (GRC) as the primary skill. Assist in defining requirements and designing applications to meet business process and application requirements. Develop and maintain technical documentation related to the design, development, and testing of applications. Provide technical guidance and support to team members and stakeholders throughout the project lifecycle. Professional & Technical Skills: Must To Have Skills:Experience in ServiceNow Governance Risk and Compliance (GRC). Good To Have Skills:Experience in Servicenow Tools Administration. Strong understanding of ITIL processes and ServiceNow platform. Experience in designing and implementing ServiceNow solutions. Experience in developing and maintaining technical documentation. Excellent communication and interpersonal skills. Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow Governance Risk and Compliance (GRC). The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Bengaluru office. Qualification Engineering with ServiceNow Certification

Monitor network,server,application health,performance across manufacturing sites using various tools &systems Guide& mentor to junior IT Operations analysts in resolve complex issues Influence &contribute to the development of the monitoring strategy Required Candidate profile Exp in network & system monitoring & troubleshooting, network protocols,hardware, software Exp in a manufacturing environment Exp in automation& Python Familiarity with ITIL processes &best practices

Overview Role- Application Support Analyst-Servicenow Location- Chennai, Bangalore, Hyderabad & Coimbatore Annalect is currently looking for a highly motivated and dynamic individual to join our technology team as a Technology Operations Analyst. In this role, you will play a crucial part in User access management, New Client creation within Tool, as well as tracking their application usage and health. Your responsibilities will also include interacting with user and product owner teams. Furthermore, as part of your role, you will act as an L1 support team member, providing support to global users. This will involve understanding user requirements and assisting them to get right access in timely manner. We are seeking someone who is proactive, detail-oriented, and capable of effectively managing multiple tasks and deadlines. Strong communication skills and the ability to collaborate with different teams will be essential in this position. Responsibilities We are seeking a proactive and detail-oriented Application Support Analyst with 2–5 years of experience to join our team. The ideal candidate will have hands-on experience in ServiceNow, excellent communication skills, and a passion for resolving issues effectively. You will play a key role in supporting business applications, ensuring smooth operation, and collaborating with cross-functional teams. Key Responsibilities: Provide L1/L2 application support and resolve incidents/tickets within defined SLAs Work with ServiceNow for ticketing, tracking, and documentation Troubleshoot issues, perform root cause analysis, and implement resolutions Communicate effectively with internal users and technical teams Escalate issues to relevant teams and follow through to resolution Support application upgrades, patches, and configuration changes Document processes, FAQs, and known issues in a knowledge base. Work in rotational shifts (if applicable) and ensure 24/7 support coverage. Qualifications Required skills: 2–5 years of experience in Application Support or IT Support Strong experience using ServiceNow (ticketing, incident management, reporting) Excellent problem-solving and analytical skills Strong verbal and written communication skills Familiarity with ITIL processes Ability to prioritize and manage multiple tasks Basic understanding of databases, SQL, or scripting is a plus Experience with any monitoring tools (e.g., Splunk, Dynatrace) is an added advantage

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : ServiceNow IT Operations Management Minimum 12 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer ScienceITEngineering or related field Additional Information Mandatory Certified ServiceNow ITSM Fundamentals Optional Certified ServiceNow ITOM GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Service Management. Your typical day will involve collaborating with cross-functional teams, analyzing business processes, and designing solutions to meet customer needs. Roles & Responsibilities: Collaborate with cross-functional teams to analyze business processes and design solutions to meet customer needs. Assist in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Service Management. Develop and maintain technical documentation related to application design and implementation. Provide technical guidance and support to development teams during the implementation phase. Professional & Technical Skills: Must To Have Skills:Strong experience in ServiceNow IT Service Management. Good To Have Skills:Experience in ServiceNow IT Operations Management. Solid understanding of ITIL processes and best practices. Experience in designing and implementing ServiceNow workflows, forms, and reports. Experience in integrating ServiceNow with other enterprise systems. Strong analytical and problem-solving skills. Additional Information: The candidate should have a minimum of 12 years of experience in ServiceNow IT Service Management. This position is based at our Mumbai office. Qualifications Bachelors Degree in Computer ScienceITEngineering or related field Additional Information Mandatory Certified ServiceNow ITSM Fundamentals Optional Certified ServiceNow ITOM GRC ITAM

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP BRIM Convergent Invoicing CI Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education and good to have certification Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical glitches that may arise. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure timely resolution of application issues and incidents. Perform root cause analysis and implement preventive measures. Collaborate with cross-functional teams to troubleshoot and resolve technical issues. Conduct regular system audits to identify and address any performance bottlenecks. Professional & Technical Skills: Must To Have Skills:Proficiency in SAP BRIM Convergent Invoicing CI. Strong understanding of software development life cycle (SDLC) and ITIL processes. Experience in application support and troubleshooting. Knowledge of database management systems and SQL queries. Good To Have Skills:Experience with SAP BRIM Convergent Invoicing CI configuration and customization. Familiarity with incident management tools such as ServiceNow or JIRA. Additional Information: The candidate should have a minimum of 7.5 years of experience in SAP BRIM Convergent Invoicing CI. This position is based at our Bengaluru office. A 15 years full-time education and good to have certification is required. Qualifications 15 years full time education and good to have certification

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Customer Service Management (CSM) Good to have skills : Servicenow Tools Administration Minimum 5 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As a ServiceNow Customer Service Management (CSM) Application Designer, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve working with the ServiceNow platform and collaborating with cross-functional teams to deliver impactful solutions. Roles & Responsibilities: Collaborate with cross-functional teams to define requirements and design applications to meet business process and application requirements. Develop and configure ServiceNow CSM applications, including Incident Management, Problem Management, Change Management, and Service Catalog. Ensure the ServiceNow platform is configured to meet business needs and requirements, including integrations with other systems. Provide technical expertise and guidance to stakeholders on ServiceNow CSM best practices and capabilities. Stay updated with the latest advancements in ServiceNow CSM and related technologies, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: Must To Have Skills:Strong experience in ServiceNow Customer Service Management (CSM) and related modules. Good To Have Skills:Experience in Servicenow Tools Administration. Experience in developing and configuring ServiceNow CSM applications, including Incident Management, Problem Management, Change Management, and Service Catalog. Strong understanding of ServiceNow CSM best practices and capabilities. Experience in integrating ServiceNow with other systems. Solid grasp of ITIL processes and methodologies. Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow Customer Service Management (CSM) and related modules. The ideal candidate will possess a strong educational background in computer science, information technology, or a related field, along with a proven track record of delivering impactful ServiceNow solutions. This position is based at our Bengaluru office. Qualifications Engineering with ServiceNow Certification

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of ServiceNow IT Operations Management. Your typical day will involve collaborating with stakeholders to gather requirements, designing and developing applications, and ensuring the smooth functioning of the IT operations management system. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with stakeholders to gather requirements for application design. Design and develop applications to meet business process and application requirements. Ensure the smooth functioning of the ServiceNow IT Operations Management system. Stay updated with the latest industry trends and best practices in application design. Provide technical guidance and support to the development team. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Operations Management. Strong understanding of IT operations management principles and best practices. Experience in designing and developing applications using ServiceNow platform. Hands-on experience with ServiceNow IT Operations Management modules. Solid grasp of ITIL processes and their implementation in ServiceNow. Good To Have Skills:Experience with IT service management tools. Experience in integrating ServiceNow with other systems. Knowledge of scripting languages such as JavaScript or PowerShell. Additional Information: The candidate should have a minimum of 3 years of experience in ServiceNow IT Operations Management. This position is based at our Jaipur office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service Management Minimum 5 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Operations Management. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities: Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow IT Operations Management. Assist in defining requirements and designing applications to meet business process and application requirements. Develop and maintain technical documentation related to application design and development. Provide technical guidance and support to team members and stakeholders. Professional & Technical Skills: Must To Have Skills:Experience in ServiceNow IT Operations Management. Good To Have Skills:Experience in ServiceNow IT Service Management. Strong understanding of ITIL processes and best practices. Experience in designing and implementing ServiceNow workflows, forms, and reports. Experience in integrating ServiceNow with other systems. Experience in developing and maintaining technical documentation. Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow IT Operations Management. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Bengaluru office. Qualifications Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM

We are seeking an experienced Application Support Engineer to join our team. This role involves incident management, issue resolution, root cause analysis, and close interaction with development , infrastructure, business teams, and clients. Key responsibilities: Technical Support: Providing application support for business critical systems. Performance Monitoring: Monitoring and maintaining application performance for high availability and reliability. Issue Resolution: Perform root cause analysis of reoccurring issues and work with development teams for timely issue resolution. Communication: Participate in client calls and provide timely updates to stakeholders Process Improvement: Identifying and implementing process improvements to enhance application support. Documentation: Documenting and maintaining technical procedures and user guides. Deployment and Configuration: Assisting in the deployment and configuration of applications. Skills and Experience: Bachelors degree in Computer Science, Information Technology, or related field. 1 to 3 years of experience in Application support roles Technical skills in areas like Java, C++, .Net or Python with hands-on experience in scripting Experience with database concepts (MS SQL, MySql, Oracle), Windows and/or Linux Servers, and integration concepts. Awareness In at least one cloud platform like AWS, Azure Working knowledge of monitoring tools Familiarity with ITIL processes (incident, problem, change management). Must possess strong communication and interpersonal skills for collaborating with teams and customers. Customer management skills (both internal and external) Good analytical and logical skills Highly motivated, Go-Getter who needs very little or no supervision

We are seeking an experienced Application Support Engineer to join our team. This role involves incident management, issue resolution, root cause analysis, and close interaction with development , infrastructure, business teams, and clients. Key responsibilities: Technical Support: Providing application support for business critical systems. Performance Monitoring: Monitoring and maintaining application performance for high availability and reliability. Issue Resolution: Perform root cause analysis of reoccurring issues and work with development teams for timely issue resolution. Communication: Participate in client calls and provide timely updates to stakeholders Process Improvement: Identifying and implementing process improvements to enhance application support. Documentation: Documenting and maintaining technical procedures and user guides. Deployment and Configuration: Assisting in the deployment and configuration of applications. Skills and Experience: Bachelors degree in Computer Science, Information Technology, or related field. 1 to 3 years of experience in Application support roles Technical skills in areas like Java, C++, .Net or Python with hands-on experience in scripting Experience with database concepts (MS SQL, MySql, Oracle), Windows and/or Linux Servers, and integration concepts. Awareness In at least one cloud platform like AWS, Azure Working knowledge of monitoring tools Familiarity with ITIL processes (incident, problem, change management). Must possess strong communication and interpersonal skills for collaborating with teams and customers. Customer management skills (both internal and external) Good analytical and logical skills Highly motivated, Go-Getter who needs very little or no supervision

We are seeking an experienced Application Support Engineer to join our team. This role involves incident management, issue resolution, root cause analysis, and close interaction with development , infrastructure, business teams, and clients. Key responsibilities: Technical Support: Providing application support for business critical systems. Performance Monitoring: Monitoring and maintaining application performance for high availability and reliability. Issue Resolution: Perform root cause analysis of reoccurring issues and work with development teams for timely issue resolution. Communication: Participate in client calls and provide timely updates to stakeholders Process Improvement: Identifying and implementing process improvements to enhance application support. Documentation: Documenting and maintaining technical procedures and user guides. Deployment and Configuration: Assisting in the deployment and configuration of applications. Skills and Experience: Bachelors degree in Computer Science, Information Technology, or related field. 1 to 3 years of experience in Application support roles Technical skills in areas like Java, C++, .Net or Python with hands-on experience in scripting Experience with database concepts (MS SQL, MySql, Oracle), Windows and/or Linux Servers, and integration concepts. Awareness In at least one cloud platform like AWS, Azure Working knowledge of monitoring tools Familiarity with ITIL processes (incident, problem, change management). Must possess strong communication and interpersonal skills for collaborating with teams and customers. Customer management skills (both internal and external) Good analytical and logical skills Highly motivated, Go-Getter who needs very little or no supervision

We are seeking an experienced Application Support Engineer to join our team. This role involves incident management, issue resolution, root cause analysis, and close interaction with development , infrastructure, business teams, and clients. Key responsibilities: Technical Support: Providing application support for business critical systems. Performance Monitoring: Monitoring and maintaining application performance for high availability and reliability. Issue Resolution: Perform root cause analysis of reoccurring issues and work with development teams for timely issue resolution. Communication: Participate in client calls and provide timely updates to stakeholders Process Improvement: Identifying and implementing process improvements to enhance application support. Documentation: Documenting and maintaining technical procedures and user guides. Deployment and Configuration: Assisting in the deployment and configuration of applications. Skills and Experience: Bachelors degree in Computer Science, Information Technology, or related field. 1 to 3 years of experience in Application support roles Technical skills in areas like Java, C++, .Net or Python with hands-on experience in scripting Experience with database concepts (MS SQL, MySql, Oracle), Windows and/or Linux Servers, and integration concepts. Awareness In at least one cloud platform like AWS, Azure Working knowledge of monitoring tools Familiarity with ITIL processes (incident, problem, change management). Must possess strong communication and interpersonal skills for collaborating with teams and customers. Customer management skills (both internal and external) Good analytical and logical skills Highly motivated, Go-Getter who needs very little or no supervision