310 Itil Processes Jobs - Page 13

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service Management Minimum 3 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Operations Management. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities: Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow IT Operations Management. Assist in defining requirements and designing applications to meet business process and application requirements. Develop and maintain technical documentation related to application design and development. Provide technical guidance and support to team members and stakeholders. Professional & Technical Skills: Must To Have Skills:Experience in ServiceNow IT Operations Management. Good To Have Skills:Experience in ServiceNow IT Service Management. Strong understanding of ITIL processes and best practices. Experience in application design and development using ServiceNow. Experience in developing technical documentation. Excellent communication and interpersonal skills. Additional Information: The candidate should have a minimum of 3 years of experience in ServiceNow IT Operations Management. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Bengaluru office. Qualifications Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service Management Minimum 3 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional Information Mandatory Certified ServiceNow ITSM Fundamentals Optional Certified ServiceNow ITOM or GRC ITAM Summary : As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Operations Management. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities: - Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow IT Operations Management. - Assist in defining requirements and designing applications to meet business process and application requirements. - Develop and maintain technical documentation related to application design and development. - Provide technical guidance and support to team members and stakeholders. Professional & Technical Skills: - Must To Have Skills:Experience in ServiceNow IT Operations Management. - Good To Have Skills:Experience in ServiceNow IT Service Management. - Strong understanding of ITIL processes and best practices. - Experience in application design and development using ServiceNow. - Experience in developing technical documentation. - Excellent communication and interpersonal skills. Additional Information: - The candidate should have a minimum of 3 years of experience in ServiceNow IT Operations Management. - The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions. - This position is based at our Bengaluru office. Qualifications Bachelors Degree in Computer Science or IT or Engineering or related field Additional Information Mandatory Certified ServiceNow ITSM Fundamentals Optional Certified ServiceNow ITOM or GRC ITAM

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service Management Minimum 5 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Operations Management. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities: Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow IT Operations Management. Assist in defining requirements and designing applications to meet business process and application requirements. Develop and maintain technical documentation related to application design and development. Provide technical guidance and support to team members and stakeholders. Professional & Technical Skills: Must To Have Skills:Experience in ServiceNow IT Operations Management. Good To Have Skills:Experience in ServiceNow IT Service Management. Strong understanding of ITIL processes and best practices. Experience in designing and implementing ServiceNow workflows, forms, and reports. Experience in integrating ServiceNow with other systems. Experience in developing and maintaining technical documentation. Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow IT Operations Management. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Bengaluru office. Qualifications Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : Servicenow Tools Administration Minimum 15 year(s) of experience is required Educational Qualification : Na Summary :As a ServiceNow IT Service Management Application Designer, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve working with the ServiceNow platform and collaborating with cross-functional teams to ensure successful implementation and migration to the cloud. Roles & Responsibilities: Assist in defining requirements and designing applications to meet business process and application requirements using the ServiceNow platform. Collaborate with cross-functional teams to ensure successful implementation and migration to the cloud. Develop and maintain technical documentation related to ServiceNow IT Service Management applications. Provide technical expertise and support to end-users and stakeholders. Professional & Technical Skills: Must To Have Skills:Strong experience in ServiceNow IT Service Management. Good To Have Skills:Experience in Servicenow Tools Administration. Experience in defining requirements and designing applications to meet business process and application requirements. Experience in cloud migration and implementation. Strong understanding of ITIL processes and best practices. Additional Information: The candidate should have a minimum of 15 years of experience in ServiceNow IT Service Management. This position is based at our Bengaluru office. Qualification Na

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Sun Solaris Server Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education RoleSolaris primary + LINUX secondary Job TitleSolaris + LINUX Admin LeadEntity:Cloud and datacenter Operations Must Have: 7+ years Expert-level hands-on Oracle Solaris system administration experience to support critical Solaris infrastructure. Experience with hardware such as SPARC servers Manage and maintain Oracle Solaris Zones, Logical Domains (LDoms), and Solaris/Veritas clustering technologies. Demonstrated Experience in handling day-to-day Solaris & Linux operating system installation, migration, Automation and break-fix support. Knowledge and expertise of High availability/Pacemaker Clusters. Good exposure on different flavors of Linux. Especially SUSE, REDHAT Good Team Management Skills Good analytical and troubleshooting skills Performance management, storage and Network troubleshooting. Knowledge on Ticketing tools – Service Now Preferred. Knowledge on Incident, Problem and change management. Professional Requirements: Good Team Management skills Ability to structure and draft technical documentations Strong working knowledge of ITIL processes Flexibility to work in rotating shifts(24x7) / weekend supports as per Client demands. Good to have: Oracle Solaris certifications Solaris Jump start server configuration 3+ years of experience in Linux system administration Daily operational RUN support experience of Linux workloads on Azure/AWS Cloud platform. Automation using Ansible, Puppet, Terraform Knowledge of industry best practices for security and compliance Good Exposure on patching and vulnerability remediations. Additional Information: A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Sun Solaris Server Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education RoleSolaris primary + LINUX secondary Job TitleSolaris + LINUX Admin LeadEntity:Cloud and datacenter OperationsMust Have: 7+ years Expert-level hands-on Oracle Solaris system administration experience to support critical Solaris infrastructure. Experience with hardware such as SPARC servers Manage and maintain Oracle Solaris Zones, Logical Domains (LDoms), and Solaris/Veritas clustering technologies. Demonstrated Experience in handling day-to-day Solaris & Linux operating system installation, migration, Automation and break-fix support. Knowledge and expertise of High availability/Pacemaker Clusters. Good exposure on different flavors of Linux. Especially SUSE, REDHAT Good Team Management Skills Good analytical and troubleshooting skills Performance management, storage and Network troubleshooting. Knowledge on Ticketing tools – Service Now Preferred. Knowledge on Incident, Problem and change management. Professional Requirements: Good Team Management skills Ability to structure and draft technical documentations Strong working knowledge of ITIL processes Flexibility to work in rotating shifts(24x7) / weekend supports as per Client demands. Good to have: Oracle Solaris certifications Solaris Jump start server configuration 3+ years of experience in Linux system administration Daily operational RUN support experience of Linux workloads on Azure/AWS Cloud platform. Automation using Ansible, Puppet, Terraform Knowledge of industry best practices for security and compliance Good Exposure on patching and vulnerability remediations. Additional Information: A 15 years full time education is required. Qualification 15 years full time education

About The Role : Job TitleService Management Analyst Corporate TitleAssociate LocationPune, India Role Description Private Bank Germany Service Operations - provides 2nd Level Application Support for business applications used in branches, by mobile sales or via internet. The department is responsible for the stability of the applications. Incident Management and Problem Management are the main processes that account for the required stability. In-depth application knowledge and understanding of the business processes that the applications support are our main assets. The primary application to support is Automic job scheduler and automation engine. The Service Management Analyst acts as a hands-on technician executing several tasks in relation to the required services within the Service Management environment. The Service Management Analyst role supports the respective functional teams and provides expertise and assistance to ensure effective services are provided by Service Management. The main tasks of the Service Management Analyst are: Monitoring and tracking activities, analyzing issues, supporting the resolution of issues, conflicts, preparing reports and meetings. The Service Management Analyst has knowledge of and experience in all relevant tools used in the Service Management environment. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy, Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Develop a good understanding of the activities required to execute Service Management functions. Follow all guidelines and controls for the relevant processes to ensure compliance and quality. Undertake specific functions within the relevant Service Management process as identified for the specific Service Management area. Participate in regular meetings with stakeholders, prepare and document meetings, track progress. Collect, interpret and respond to changes in production data, as appropriate. Track the implementation of resolution tasks. Provide regular and reliable reporting of relevant data to meet management requirements. Understand thoroughly the end-to-end application support process and escalation procedures, become fully conversant with all support tools that will be used to provide effective support in the relevant area (i.e. service operations). Maintain an end-to-end view of the application and infrastructure landscape. Provide feedback and communicates results to stakeholders. Provide input and contribute in Service Management related audits. Your skills and experience Strong hands-on knowledge of production monitoring tools like Geneos, Control-M/Autosys/UC4 Automic(any of the job scheduling tool) Should be able to drive automation Must be a Team player with excellent soft skills Must be very clear with the ITIL processes Ready to work in GERMANY Shifts Ensures that the Service Operations team provides optimum service level to the business lines that it is supporting. Technically involves yourself in incident management and quickly find out an approach to resolve the problem. Takes overall responsibility for the resolution of incidents and problems within the team. Oversees the resolution of complex incidents. Ensure that Analysts apply the right problem-solving techniques and processes. Assists in managing business stakeholder relationships. Assists in managing OLA, SLI, SLOs, and SLAs with relevant stakeholders. Ensures to adhere the defined support processes. Makes improvement recommendations where appropriate. Education Bachelors degree from an accredited college or university with a concentration in IT or Computer Science related discipline (equivalent diploma or technical faculty) ITIL V4 foundation certification (preferred) How we'll support you Training and development to help you excel in your career. Coaching and support from experts in your team. A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs. About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

Req ID: 319245 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Security Analysis Senior Specialist to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Day to Day job Duties(what this person will do on a daily/weekly basis) Work as individual contributor in a team of Security Systems staff and help customers using ITIL methodology, process and ITSM tools following Standard Operating Procedures. In some situations, acts as a Lead for the account where he/she needs to directly work with ISM/CDE of the account along with the Manager. Timely reporting of issues to management and proactive approach for problem solving Responsible for Quality issues and find ways to mitigate gaps in process to avoid quality issues. Ensure all Service Management procedures are being followed by him/her and the entire team Builds deeper understanding of processes, procedures, customers and organization. Assists program or process development and implementation. Develops solutions to a variety of problems of moderate complexity. Applies research, information gathering and analytical and interpretation skills to problems of diverse scope. Works on assignments where considerable judgment and initiative are required in resolving problems and making choices, recommendations, or decisions. Involved with local or business specific engagement initiatives in support of broader programs Assumes responsibility to improve service, efficiency and quality of work. Contributes to area by ensuring quality of output. Basic Qualifications(what are the skills required to this job with minimum years of experience on each) User Access Provisioning, Good communication Skills & Customer Handling, Ticket Hygiene, Should have around 3 year of experiences on AD, Knpwledge Base Drafting, About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atus.nttdata.com NTT DATA endeavors to make https://us.nttdata.comaccessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here. Job Segment Consulting, Technology

Pay and Benefits: Competitive compensation, including base pay and annual incentive Comprehensive health and life insurance and well-being benefits, based on location Pension / Retirement benefits Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and well-being. DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (Tuesdays, Wednesdays and a day unique to each team or employee). The impact you will have in this role: The Web Security Engineering team is responsible for safeguarding critical and confidential information belonging to DTCC. Team is also responsible for following industry best practices in setting right security controls to ensure safety of information systems by providing protections from unauthorized access. What You'll Do : Production Support: Leverage strong process knowledge to manage and support production environments efficiently. Collaboration: Co-ordinate with the engineering team to participate in SSO implementations and gain necessary knowledge. Flexibility: Willing to support both production and engineering tasks as per team demand. Weekend and After-Hours Support: Participate in change implementations during weekends and provide disaster recovery support outside regular business hours. Programming & Automation: Experience in programming and automation is a plus, though not mandatory. Incident Management: Experience with incident management tools such as ServiceNow is preferred. Continuous Learning: Demonstrate a willingness to learn new technologies introduced by the team in the access management platform. Enthusiastic about learning new technologies and expanding technical expertise. Excellent collaboration and communication skills to work effectively with key stakeholders. Talents Needed for Success : Experience with Ping Access, Ping Federate, PingID suite of products. Experience in one of the IGA products SailPoint or OIM Experience in Access Management products tools such as ISAM or Access Management products Experience in SSO integration using security protocols OAuth, OIDC, SCIM, FIDO and SAML Knowledge of Incident Management Ticketing Tools. Experience with Splunk for Log Monitoring and Incident Analysis. Strong knowledge of ITIL processes.

ABOUT THE ROLE You will play a key role in a regulatory submission content automation initiative which will modernize and digitize the regulatory submission process, positioning Amgen as a leader in regulatory innovation. The initiative leverages state-of-the-art technologies, including Generative AI, Structured Content Management, and integrated data to automate the creation, review, and approval of regulatory content.??? Role Description: Lets do this. Lets change the world. In this vital role as Senior Manager Information Systems, you will lead a dynamic team of technical product owners, business analysts, test/validation engin eers, project managers an d scrum masters responsible for the ongoing design, development, management, and optimization of Amgens digital products enabling the regulatory submission content automation initiative . You will also be the reporting manager for this team and will be responsible for the coaching and development of these resources. The ideal candidate will have a consistent track record of leadership in technology-driven environments with a passion for fostering innovation and excellence in the biotechnology industry. The role requires deep expertise in handling the end-to-end development and delivery of customer-facing digital product capabilities and platforms including generative AI, structured content management. They should also have experience leading and effectively working with large, diverse and globally dispersed teams within a matrixed organization. E xtensive collaboration with global teams is required to ensure seamless integration and operational excellence. The ideal candidate will have a strong background in the end-to-end software development lifecycle , technical product ownership, business analysis, be a Scaled Agile practitioner, coupled with leadership and transformation experience. This role demands the ability to drive and deliver against key organizational critical initiatives, develop a collaborative environment, and deliver high-quality results in a matrixed organizational structure. Roles & Responsibilities: Maintain strategic relationships and strong communication with the leadership team to ensure all collaborators feel informed and engaged Oversee the software development lifecycle, ensuring standard methodologies in development, testing, and deployment across the product teams Lead and handle large, teams with varied strengths within a matrixed organization, collaborating with geographically dispersed teams, including those in the US and international locations Develop and implement strategic plans for technology and workforce growth, including recruiting top talent and building a robust team in India Developing talent, motivating the team, delegating effectively, championing diversity within the team, and acting as a role model of servant leadership Ensuring global ways of working are embedded in the local organization Develop a culture of collaboration, innovation, and continuous improvement, driving talent development, motivation, and effective delegation Fostering standard methodology sharing and alignment with business goals Collaborate with Platform Owners, Product Owners, Service Owners, and delivery teams to ensure delivery matches commitments, acting as a critical issue point and facilitating communication when service commitments are unmet Participate in team member and leadership meetings, working with other parts of the organization and functional groups to ensure successful delivery and alignment with strategy, compliance, and regulatory requirements Remain accountable for ensuring overall organizational compliance with quality and GxPin technology services Monitor emerging technologies and trends to find opportunities for platform growth and expansion Ensure ongoing alignment with strategy, compliance, and regulatory requirements for technology investments and services Basic Qualifications: Doctorate Degree and 2 years of experience in Engineering, IT or related field OR Masters degree with 8 - 10 years of experience in Engineering, IT or related field OR Bachelors degree with 10 - 14 years of experience in Engineering, IT or related field OR Diploma with 14 - 18 years of experience in Engineering, IT or related field Functional Skills: Must-Have Skills: Background as a Technical Product Owner (TPO), people manager, and business analyst, ensuring the ability to oversee and guide ateam totranslate business needs into definition and delivery of technical solutions, guiding development teams, prioritizing features, and ultimate delivery and management of the digital products. Proven leadership skills with the ability to lead large matrixed teams. In addition, demonstrated experience in leading and developing a hard-working team of technologyprofessionals, building a culture of innovation and continuous improvement within the team to deliver powerful solutions and platform improvements. Experience in implementing a strategic roadmap and driving transformation initiatives using Scaled Agile methodology. Strong skills in collaborating and communicating with cross-functional teams, business collaborators, and executives to ensure alignment of platform initiatives with business outcomes, handling expectations, and ensuring successful delivery of projects. Degree in Computer Science, Information Systems, Engineering, or Life Sciences. Good-to-Have Skills: At least 5 -8 years of domain knowledge in health and/or life sciences combined with Information Technology Understanding, and preferably applied experience and knowledge, in data management and CTD document drafting Leadership experience within a highly regulated pharmaceutical or technology organization, with the ability to ensure compliance with industry regulations and standard methodologies for GxP software validation. Experience driving a collaborative culture that values technical depth, accountability, and customer service. Strong problem-solving and analytical skills. Demonstrated ability to work effectively in a fast-paced, dynamic environment. Understanding of ITIL processes and implementation. Experience handling vendor relationships and working with external partners or consultants to ensure optimal performance, support, and development of digital products. Soft Skills: Excellent analytical and troubleshooting skills. Strong verbal and written communication skills Ability to work effectively with global, virtual teams High degree of initiative and self-motivation. Ability to manage multiple priorities successfully. Team-oriented, with a focus on achieving team goals Strong presentation and public speaking skills.