829 Itil Processes Jobs - Page 13

Level: L2+L3 Incident Ownership: Manage all major incidents (Sev1 and Sev2) and urgent/on-demand Sev3 incidents in a 24x7 centralized Incident Management desk. Ticket Handling: Receive and log incidents via phone, email, and web in SNOW Portal. Perform initial assessment, categorization, and prioritization using the Call Logging Template (CLT). Initiate bridges and release notifications with meaningful progress updates. Resolution Coordination: Lead and facilitate incident calls with end-to-end ownership until resolution. Conduct initial discovery and provide preliminary support before engaging domain SMEs. Assign incidents to appropriate resolution groups and drive closure. Escalate unresol...

Level: L2+L3 Incident Ownership: Manage all major incidents (Sev1 and Sev2) and urgent/on-demand Sev3 incidents in a 24x7 centralized Incident Management desk. Ticket Handling: Receive and log incidents via phone, email, and web in SNOW Portal. Perform initial assessment, categorization, and prioritization using the Call Logging Template (CLT). Initiate bridges and release notifications with meaningful progress updates. Resolution Coordination: Lead and facilitate incident calls with end-to-end ownership until resolution. Conduct initial discovery and provide preliminary support before engaging domain SMEs. Assign incidents to appropriate resolution groups and drive closure. Escalate unresol...

Level: L2+L3 Incident Ownership: Manage all major incidents (Sev1 and Sev2) and urgent/on-demand Sev3 incidents in a 24x7 centralized Incident Management desk. Ticket Handling: Receive and log incidents via phone, email, and web in SNOW Portal. Perform initial assessment, categorization, and prioritization using the Call Logging Template (CLT). Initiate bridges and release notifications with meaningful progress updates. Resolution Coordination: Lead and facilitate incident calls with end-to-end ownership until resolution. Conduct initial discovery and provide preliminary support before engaging domain SMEs. Assign incidents to appropriate resolution groups and drive closure. Escalate unresol...

Role Overview: As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you will play an essential role in maintaining the clients" IT infrastructure and systems. Your expertise will help in proactively monitoring, identifying, investigating, and resolving technical incidents and problems, ensuring smooth operations. You will be the go-to person for restoring services and ensuring client satisfaction. Your typical day will involve managing work queues, addressing incidents and requests within SLAs, and updating tickets with actions taken. Collaboration with other teams and clients for second-level support will be crucial for efficient problem resolution. Key Responsibilities: - Proa...

Job Description: Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Role Overview: - Develop and configure custom applications and modules within the ServiceNow platform. - Implement workflows, business rules, UI policies, client scripts, and REST/SOAP integrations. - Customize forms, fields, and tables to meet evolving business requirements. -...

You will be part of a team responsible for supporting/maintaining the systems used by Sales, Legal, and Marketing teams. Your key responsibilities will include working on incidents raised by end-users. - Work with end-users on incidents related to system issues, requests, and inquiries. - Address issues related to SFDC configuration and simple development problems. - Collaborate with the development team on complex development issues and ensure closure. Qualifications Required: - Bachelor's Degree completion is mandatory. - Minimum 5 years of experience as a Business Analyst with overall IT experience exceeding 8 years. - Hands-on experience in Salesforce administration and configuration is ...

As an experienced candidate with 5 to 10 years of experience in Data center network infrastructure, Wireless Load balancer, and Wan routing, your role will involve the following: - Experience in Load Balancer technologies such as Radware, F5, or Citrix - Ability to work with ISPs and onsite customers, demonstrating strong communication skills - Possess relevant certifications like CCNA or CCNP - Familiarity with ITIL processes for Incident and Change management - Strong communication, problem-solving, and customer service skills - Capability to collaborate effectively across teams Your qualifications should include a good understanding of software-defined networks, Cisco ACI Technology, Tena...

As a Product Support Representative at FIS, you will work with clients to provide in-depth product support. Taking incoming inquiries, you will resolve customer concerns related to installation, operation, maintenance, or product application. Key Responsibilities: - Provide in-depth product support and research client issues. - Troubleshoot equipment or software application problems and suggest corrective actions. - Document customer information and recurring technical issues to support product quality programs and development. Qualifications Required: - Prior banking experience is preferred. - Possess strong analytical, organizational, and time management skills. - Ability to work independe...

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to fe...

About The Role The Company World of Kotak product suite encompasses a powerful suite of cross banking assets, all-in-one stop banking services, securities, and investment banking; insights across a wide spectrum of the major financial and banking markets. The Team: The ITSM team is a group of experts managing ITIL practices. We are looking for a highly motivated and hands on individuals to take on a role of Major Incident Manager leading / managing a team of professionals to ensure the smooth functioning of the bank's application and processes. The incumbent will be responsible for MIM operations and ensuring that standard processes are followed in regards to incident, service request, and c...

About The Role The Company World of Kotak product suite encompasses a powerful suite of cross banking assets, all-in-one stop banking services, securities, and investment banking; insights across a wide spectrum of the major financial and banking markets. The Team: The ITSM team is a group of experts managing ITIL practices. We are looking for a highly motivated and hands on individuals to take on a role of Major Incident Manager leading / managing a team of professionals to ensure the smooth functioning of the bank's application and processes. The incumbent will be responsible for MIM operations and ensuring that standard processes are followed in regards to incident, service request, and c...

Join our Team Job Summary We are seeking a BMC Helix ITSM Administrator to manage, support, and optimize BMC Remedy ITSM applications The ideal candidate should possess deep technical expertise in BMC ITSM modules, strong troubleshooting skills, and a solid understanding of ITIL processes, Provide support and configuration for core BMC ITSM modules: Incident, Problem, Change, Asset, and Service Request Management, Design and implement workflow customizations, filters, escalations, and business rules, Configure custom approval flows, notification mechanisms, and dynamic data forms within Smart IT and Digital Workplace (DWP) Provide performance tuning, upgrade support, and migrations, Develop ...

6-8 years of experience in a similar operations function within a high availability (HA), 24x7, mission critical operations environment Experience with Jira, Confluence and Service Now Knowledge of incident analysis practices System administration experience on both Linux and Windows servers Experience administering Server Infrastructure & instances, and network infrastructure (switches, routers, firewalls, etc ) Experience creating and maintaining Operational Reports Experience in a similar operations function within a high availability (HA), 24x7, mission critical operations environment, Bachelor s degree in computer science or a related technology field or equivalent experience Superior v...

Job Summary Location-Pune/Bangalore Candidate should have 5 to 10 years of experience in Data center network infrastructure Wireless Load balancer & Wan routing. Good understanding on software defined network. Cisco ACI Technology Should have working experience on Tenant EPG Bridge-domain AEP Policy group interface profile L3out etc. Good understanding of layer 3 networking and protocols such as BGP OSPF. Good understanding on data center and wide area network routing/switching Responsibilities Experience of Load Balancer (Radware or F5 or Citrix) technologies. Should have experience to deal with ISP/ onsite customer with good communication skills set. Relevant certifications (e.g. CCNA or C...

As a Security Engineer Consultant at Worldline, you will be part of the dedicated 5-member Security Team within Merchant Services, focusing on IT system engineering with a Linux and IT security specialization. Your role will involve monitoring, analyzing, and resolving IT security vulnerabilities on Linux server systems, coordinating and implementing security patches and updates, conducting regular vulnerability scans, developing mitigation strategies, collaborating with internal teams and external service providers, and supporting incident and problem management processes, especially for security-related incidents. Key Responsibilities: - Monitor, analyze, and resolve IT security vulnerabil...

Role Overview: You will be joining the Financial Systems team at Booking Holdings Bangalore as an SAP Convergent Mediation (CM) AMS Support Engineer. Your main responsibility will be to ensure the smooth integration and maintenance of SAP Convergent Mediation solutions, focusing on data flow management, interface monitoring, incident handling, and performance tuning. You will collaborate with a cross-functional team of SAP specialists, engineers, and product managers to support business-critical systems interfacing with SAP FICA and SAP CI. Key Responsibilities: - Monitor and maintain SAP CM interfaces, resolving issues to ensure seamless data flow between systems. - Actively monitor Kafka, ...

Lead CMDB Developer for ServiceNow Project Years - 7+ years relevant CMDB Location - PAN India Note - only US shift (till 3.30 am Rates including mark up - 160 K/M About the Role We are seeking a highly skilled Lead CMDB Developer to join our dynamic ServiceNow project team. This role is critical in ensuring the accurate and efficient management of the clients Configuration Management Database (CMDB) within the ServiceNow platform. The ideal candidate will lead the design, development, and implementation of CMDB solutions while working closely with various stakeholders to ensure alignment with business objectives and ITIL best practices Responsibilities Lead the design, development, and main...

We are seeking a highly skilled ServiceNow System Administrator to join our team. The ideal candidate will have a strong understanding of ServiceNow ITSM modules and be able to effectively manage and administer the platform. Key Responsibilities: Platform Administration: Manage user access and permissions Configure and customize ServiceNow ITSM modules (Incident, Problem, Change, Service Request, etc.) Implement and maintain workflows, business rules, and UI policies Troubleshoot and resolve system issues Monitor system performance and optimize as needed Service Catalog Management: Create, maintain, and publish service catalog items Configure approval workflows and notifications Manage servi...

As an Infrastructure Engineer in the open Contract to hire position, your main role will be to design, develop, and implement BMC Helix ITSM solutions to meet the organization's business needs. You should have a strong background in BMC Helix ITSM and a passion for delivering high-quality solutions. Key Responsibilities: - Collaborate with cross-functional teams to understand business requirements and design BMC Helix ITSM solutions accordingly - Develop and customize BMC Helix ITSM applications, forms, workflows, and other components to meet business process requirements - Configure and administer BMC Helix ITSM modules such as Incident Management, Change Management, Problem Management, and...

About The Role Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Cloud Contact Center Operations Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Operations Engineer, you will support the operations and manage delivery for production systems and services based on operational requirements and service agreements. A typical day involves collaborating with team members to ensure seamless service delivery, monitoring system performance, an...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Windows Server Administration Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and res...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Cloud Network Implementation Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : BE,BTech,MCA Summary :As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and...

About The Role Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of ServiceNow IT Operations Management. Your typical day will involve collaborating with stakeho...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow Human Resource Service Management (HR) Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer in the Cloud Migration & Implementation team, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of cloud migration projects. Roles & Responsibilities:...

About The Role The Company World of Kotak product suite encompasses a powerful suite of cross banking assets, all-in-one stop banking services, securities, and investment banking; insights across a wide spectrum of the major financial and banking markets. The Team: The ITSM team is a group of experts managing ITIL practices. We are looking for a highly motivated and hands on individuals to take on a role of Major Incident Manager leading / managing a team of professionals to ensure the smooth functioning of the bank's application and processes. The incumbent will be responsible for MIM operations and ensuring that standard processes are followed in regards to incident, service request, and c...