310 Itil Processes Jobs - Page 11

We are seeking an experienced Application Support Engineer to join our team. This role involves incident management, issue resolution, root cause analysis, and close interaction with development , infrastructure, business teams, and clients. Key responsibilities: Technical Support: Providing application support for business critical systems. Performance Monitoring: Monitoring and maintaining application performance for high availability and reliability. Issue Resolution: Perform root cause analysis of reoccurring issues and work with development teams for timely issue resolution. Communication: Participate in client calls and provide timely updates to stakeholders Process Improvement: Identifying and implementing process improvements to enhance application support. Documentation: Documenting and maintaining technical procedures and user guides. Deployment and Configuration: Assisting in the deployment and configuration of applications. Skills and Experience: Bachelors degree in Computer Science, Information Technology, or related field. 1 to 3 years of experience in Application support roles Technical skills in areas like Java, C++, .Net or Python with hands-on experience in scripting Experience with database concepts (MS SQL, MySql, Oracle), Windows and/or Linux Servers, and integration concepts. Awareness In at least one cloud platform like AWS, Azure Working knowledge of monitoring tools Familiarity with ITIL processes (incident, problem, change management). Must possess strong communication and interpersonal skills for collaborating with teams and customers. Customer management skills (both internal and external) Good analytical and logical skills Highly motivated, Go-Getter who needs very little or no supervision

We are seeking an experienced Application Support Engineer to join our team. This role involves incident management, issue resolution, root cause analysis, and close interaction with development , infrastructure, business teams, and clients. Key responsibilities: Technical Support: Providing application support for business critical systems. Performance Monitoring: Monitoring and maintaining application performance for high availability and reliability. Issue Resolution: Perform root cause analysis of reoccurring issues and work with development teams for timely issue resolution. Communication: Participate in client calls and provide timely updates to stakeholders Process Improvement: Identifying and implementing process improvements to enhance application support. Documentation: Documenting and maintaining technical procedures and user guides. Deployment and Configuration: Assisting in the deployment and configuration of applications. Skills and Experience: Bachelors degree in Computer Science, Information Technology, or related field. 1 to 3 years of experience in Application support roles Technical skills in areas like Java, C++, .Net or Python with hands-on experience in scripting Experience with database concepts (MS SQL, MySql, Oracle), Windows and/or Linux Servers, and integration concepts. Awareness In at least one cloud platform like AWS, Azure Working knowledge of monitoring tools Familiarity with ITIL processes (incident, problem, change management). Must possess strong communication and interpersonal skills for collaborating with teams and customers. Customer management skills (both internal and external) Good analytical and logical skills Highly motivated, Go-Getter who needs very little or no supervision

We are seeking an experienced Application Support Engineer to join our team. This role involves incident management, issue resolution, root cause analysis, and close interaction with development , infrastructure, business teams, and clients. Key responsibilities: Technical Support: Providing application support for business critical systems. Performance Monitoring: Monitoring and maintaining application performance for high availability and reliability. Issue Resolution: Perform root cause analysis of reoccurring issues and work with development teams for timely issue resolution. Communication: Participate in client calls and provide timely updates to stakeholders Process Improvement: Identifying and implementing process improvements to enhance application support. Documentation: Documenting and maintaining technical procedures and user guides. Deployment and Configuration: Assisting in the deployment and configuration of applications. Skills and Experience: Bachelors degree in Computer Science, Information Technology, or related field. 1 to 3 years of experience in Application support roles Technical skills in areas like Java, C++, .Net or Python with hands-on experience in scripting Experience with database concepts (MS SQL, MySql, Oracle), Windows and/or Linux Servers, and integration concepts. Awareness In at least one cloud platform like AWS, Azure Working knowledge of monitoring tools Familiarity with ITIL processes (incident, problem, change management). Must possess strong communication and interpersonal skills for collaborating with teams and customers. Customer management skills (both internal and external) Good analytical and logical skills Highly motivated, Go-Getter who needs very little or no supervision

We are seeking an experienced Application Support Engineer to join our team. This role involves incident management, issue resolution, root cause analysis, and close interaction with development , infrastructure, business teams, and clients. Key responsibilities: Technical Support: Providing application support for business critical systems. Performance Monitoring: Monitoring and maintaining application performance for high availability and reliability. Issue Resolution: Perform root cause analysis of reoccurring issues and work with development teams for timely issue resolution. Communication: Participate in client calls and provide timely updates to stakeholders Process Improvement: Identifying and implementing process improvements to enhance application support. Documentation: Documenting and maintaining technical procedures and user guides. Deployment and Configuration: Assisting in the deployment and configuration of applications. Skills and Experience: Bachelors degree in Computer Science, Information Technology, or related field. 1 to 3 years of experience in Application support roles Technical skills in areas like Java, C++, .Net or Python with hands-on experience in scripting Experience with database concepts (MS SQL, MySql, Oracle), Windows and/or Linux Servers, and integration concepts. Awareness In at least one cloud platform like AWS, Azure Working knowledge of monitoring tools Familiarity with ITIL processes (incident, problem, change management). Must possess strong communication and interpersonal skills for collaborating with teams and customers. Customer management skills (both internal and external) Good analytical and logical skills Highly motivated, Go-Getter who needs very little or no supervision

We are seeking an experienced Application Support Engineer to join our team. This role involves incident management, issue resolution, root cause analysis, and close interaction with development , infrastructure, business teams, and clients. Key responsibilities: Technical Support: Providing application support for business critical systems. Performance Monitoring: Monitoring and maintaining application performance for high availability and reliability. Issue Resolution: Perform root cause analysis of reoccurring issues and work with development teams for timely issue resolution. Communication: Participate in client calls and provide timely updates to stakeholders Process Improvement: Identifying and implementing process improvements to enhance application support. Documentation: Documenting and maintaining technical procedures and user guides. Deployment and Configuration: Assisting in the deployment and configuration of applications. Skills and Experience: Bachelors degree in Computer Science, Information Technology, or related field. 1 to 3 years of experience in Application support roles Technical skills in areas like Java, C++, .Net or Python with hands-on experience in scripting Experience with database concepts (MS SQL, MySql, Oracle), Windows and/or Linux Servers, and integration concepts. Awareness In at least one cloud platform like AWS, Azure Working knowledge of monitoring tools Familiarity with ITIL processes (incident, problem, change management). Must possess strong communication and interpersonal skills for collaborating with teams and customers. Customer management skills (both internal and external) Good analytical and logical skills Highly motivated, Go-Getter who needs very little or no supervision

We are seeking an experienced Application Support Engineer to join our team. This role involves incident management, issue resolution, root cause analysis, and close interaction with development , infrastructure, business teams, and clients. Key responsibilities: Technical Support: Providing application support for business critical systems. Performance Monitoring: Monitoring and maintaining application performance for high availability and reliability. Issue Resolution: Perform root cause analysis of reoccurring issues and work with development teams for timely issue resolution. Communication: Participate in client calls and provide timely updates to stakeholders Process Improvement: Identifying and implementing process improvements to enhance application support. Documentation: Documenting and maintaining technical procedures and user guides. Deployment and Configuration: Assisting in the deployment and configuration of applications. Skills and Experience: Bachelors degree in Computer Science, Information Technology, or related field. 1 to 3 years of experience in Application support roles Technical skills in areas like Java, C++, .Net or Python with hands-on experience in scripting Experience with database concepts (MS SQL, MySql, Oracle), Windows and/or Linux Servers, and integration concepts. Awareness In at least one cloud platform like AWS, Azure Working knowledge of monitoring tools Familiarity with ITIL processes (incident, problem, change management). Must possess strong communication and interpersonal skills for collaborating with teams and customers. Customer management skills (both internal and external) Good analytical and logical skills Highly motivated, Go-Getter who needs very little or no supervision

We are seeking an experienced Application Support Engineer to join our team. This role involves incident management, issue resolution, root cause analysis, and close interaction with development , infrastructure, business teams, and clients. Key responsibilities: Technical Support: Providing application support for business critical systems. Performance Monitoring: Monitoring and maintaining application performance for high availability and reliability. Issue Resolution: Perform root cause analysis of reoccurring issues and work with development teams for timely issue resolution. Communication: Participate in client calls and provide timely updates to stakeholders Process Improvement: Identifying and implementing process improvements to enhance application support. Documentation: Documenting and maintaining technical procedures and user guides. Deployment and Configuration: Assisting in the deployment and configuration of applications. Skills and Experience: Bachelors degree in Computer Science, Information Technology, or related field. 1 to 3 years of experience in Application support roles Technical skills in areas like Java, C++, .Net or Python with hands-on experience in scripting Experience with database concepts (MS SQL, MySql, Oracle), Windows and/or Linux Servers, and integration concepts. Awareness In at least one cloud platform like AWS, Azure Working knowledge of monitoring tools Familiarity with ITIL processes (incident, problem, change management). Must possess strong communication and interpersonal skills for collaborating with teams and customers. Customer management skills (both internal and external) Good analytical and logical skills Highly motivated, Go-Getter who needs very little or no supervision

We are seeking an experienced Application Support Engineer to join our team. This role involves incident management, issue resolution, root cause analysis, and close interaction with development , infrastructure, business teams, and clients. Key responsibilities: Technical Support: Providing application support for business critical systems. Performance Monitoring: Monitoring and maintaining application performance for high availability and reliability. Issue Resolution: Perform root cause analysis of reoccurring issues and work with development teams for timely issue resolution. Communication: Participate in client calls and provide timely updates to stakeholders Process Improvement: Identifying and implementing process improvements to enhance application support. Documentation: Documenting and maintaining technical procedures and user guides. Deployment and Configuration: Assisting in the deployment and configuration of applications. Skills and Experience: Bachelors degree in Computer Science, Information Technology, or related field. 1 to 3 years of experience in Application support roles Technical skills in areas like Java, C++, .Net or Python with hands-on experience in scripting Experience with database concepts (MS SQL, MySql, Oracle), Windows and/or Linux Servers, and integration concepts. Awareness In at least one cloud platform like AWS, Azure Working knowledge of monitoring tools Familiarity with ITIL processes (incident, problem, change management). Must possess strong communication and interpersonal skills for collaborating with teams and customers. Customer management skills (both internal and external) Good analytical and logical skills Highly motivated, Go-Getter who needs very little or no supervision

We are seeking an experienced Application Support Engineer to join our team. This role involves incident management, issue resolution, root cause analysis, and close interaction with development , infrastructure, business teams, and clients. Key responsibilities: Technical Support: Providing application support for business critical systems. Performance Monitoring: Monitoring and maintaining application performance for high availability and reliability. Issue Resolution: Perform root cause analysis of reoccurring issues and work with development teams for timely issue resolution. Communication: Participate in client calls and provide timely updates to stakeholders Process Improvement: Identifying and implementing process improvements to enhance application support. Documentation: Documenting and maintaining technical procedures and user guides. Deployment and Configuration: Assisting in the deployment and configuration of applications. Skills and Experience: Bachelors degree in Computer Science, Information Technology, or related field. 1 to 3 years of experience in Application support roles Technical skills in areas like Java, C++, .Net or Python with hands-on experience in scripting Experience with database concepts (MS SQL, MySql, Oracle), Windows and/or Linux Servers, and integration concepts. Awareness In at least one cloud platform like AWS, Azure Working knowledge of monitoring tools Familiarity with ITIL processes (incident, problem, change management). Must possess strong communication and interpersonal skills for collaborating with teams and customers. Customer management skills (both internal and external) Good analytical and logical skills Highly motivated, Go-Getter who needs very little or no supervision

We are seeking an experienced Application Support Engineer to join our team. This role involves incident management, issue resolution, root cause analysis, and close interaction with development , infrastructure, business teams, and clients. Key responsibilities: Technical Support: Providing application support for business critical systems. Performance Monitoring: Monitoring and maintaining application performance for high availability and reliability. Issue Resolution: Perform root cause analysis of reoccurring issues and work with development teams for timely issue resolution. Communication: Participate in client calls and provide timely updates to stakeholders Process Improvement: Identifying and implementing process improvements to enhance application support. Documentation: Documenting and maintaining technical procedures and user guides. Deployment and Configuration: Assisting in the deployment and configuration of applications. Skills and Experience: Bachelors degree in Computer Science, Information Technology, or related field. 1 to 3 years of experience in Application support roles Technical skills in areas like Java, C++, .Net or Python with hands-on experience in scripting Experience with database concepts (MS SQL, MySql, Oracle), Windows and/or Linux Servers, and integration concepts. Awareness In at least one cloud platform like AWS, Azure Working knowledge of monitoring tools Familiarity with ITIL processes (incident, problem, change management). Must possess strong communication and interpersonal skills for collaborating with teams and customers. Customer management skills (both internal and external) Good analytical and logical skills Highly motivated, Go-Getter who needs very little or no supervision

We are seeking an experienced Application Support Engineer to join our team. This role involves incident management, issue resolution, root cause analysis, and close interaction with development , infrastructure, business teams, and clients. Key responsibilities: Technical Support: Providing application support for business critical systems. Performance Monitoring: Monitoring and maintaining application performance for high availability and reliability. Issue Resolution: Perform root cause analysis of reoccurring issues and work with development teams for timely issue resolution. Communication: Participate in client calls and provide timely updates to stakeholders Process Improvement: Identifying and implementing process improvements to enhance application support. Documentation: Documenting and maintaining technical procedures and user guides. Deployment and Configuration: Assisting in the deployment and configuration of applications. Skills and Experience: Bachelors degree in Computer Science, Information Technology, or related field. 1 to 3 years of experience in Application support roles Technical skills in areas like Java, C++, .Net or Python with hands-on experience in scripting Experience with database concepts (MS SQL, MySql, Oracle), Windows and/or Linux Servers, and integration concepts. Awareness In at least one cloud platform like AWS, Azure Working knowledge of monitoring tools Familiarity with ITIL processes (incident, problem, change management). Must possess strong communication and interpersonal skills for collaborating with teams and customers. Customer management skills (both internal and external) Good analytical and logical skills Highly motivated, Go-Getter who needs very little or no supervision

We are seeking an experienced Application Support Engineer to join our team. This role involves incident management, issue resolution, root cause analysis, and close interaction with development , infrastructure, business teams, and clients. Key responsibilities: Technical Support: Providing application support for business critical systems. Performance Monitoring: Monitoring and maintaining application performance for high availability and reliability. Issue Resolution: Perform root cause analysis of reoccurring issues and work with development teams for timely issue resolution. Communication: Participate in client calls and provide timely updates to stakeholders Process Improvement: Identifying and implementing process improvements to enhance application support. Documentation: Documenting and maintaining technical procedures and user guides. Deployment and Configuration: Assisting in the deployment and configuration of applications. Skills and Experience: Bachelors degree in Computer Science, Information Technology, or related field. 1 to 3 years of experience in Application support roles Technical skills in areas like Java, C++, .Net or Python with hands-on experience in scripting Experience with database concepts (MS SQL, MySql, Oracle), Windows and/or Linux Servers, and integration concepts. Awareness In at least one cloud platform like AWS, Azure Working knowledge of monitoring tools Familiarity with ITIL processes (incident, problem, change management). Must possess strong communication and interpersonal skills for collaborating with teams and customers. Customer management skills (both internal and external) Good analytical and logical skills Highly motivated, Go-Getter who needs very little or no supervision

We are seeking an experienced Application Support Engineer to join our team. This role involves incident management, issue resolution, root cause analysis, and close interaction with development , infrastructure, business teams, and clients. Key responsibilities: Technical Support: Providing application support for business critical systems. Performance Monitoring: Monitoring and maintaining application performance for high availability and reliability. Issue Resolution: Perform root cause analysis of reoccurring issues and work with development teams for timely issue resolution. Communication: Participate in client calls and provide timely updates to stakeholders Process Improvement: Identifying and implementing process improvements to enhance application support. Documentation: Documenting and maintaining technical procedures and user guides. Deployment and Configuration: Assisting in the deployment and configuration of applications. Skills and Experience: Bachelors degree in Computer Science, Information Technology, or related field. 1 to 3 years of experience in Application support roles Technical skills in areas like Java, C++, .Net or Python with hands-on experience in scripting Experience with database concepts (MS SQL, MySql, Oracle), Windows and/or Linux Servers, and integration concepts. Awareness In at least one cloud platform like AWS, Azure Working knowledge of monitoring tools Familiarity with ITIL processes (incident, problem, change management). Must possess strong communication and interpersonal skills for collaborating with teams and customers. Customer management skills (both internal and external) Good analytical and logical skills Highly motivated, Go-Getter who needs very little or no supervision

We are seeking an experienced Application Support Engineer to join our team. This role involves incident management, issue resolution, root cause analysis, and close interaction with development , infrastructure, business teams, and clients. Key responsibilities: Technical Support: Providing application support for business critical systems. Performance Monitoring: Monitoring and maintaining application performance for high availability and reliability. Issue Resolution: Perform root cause analysis of reoccurring issues and work with development teams for timely issue resolution. Communication: Participate in client calls and provide timely updates to stakeholders Process Improvement: Identifying and implementing process improvements to enhance application support. Documentation: Documenting and maintaining technical procedures and user guides. Deployment and Configuration: Assisting in the deployment and configuration of applications. Skills and Experience: Bachelors degree in Computer Science, Information Technology, or related field. 1 to 3 years of experience in Application support roles Technical skills in areas like Java, C++, .Net or Python with hands-on experience in scripting Experience with database concepts (MS SQL, MySql, Oracle), Windows and/or Linux Servers, and integration concepts. Awareness In at least one cloud platform like AWS, Azure Working knowledge of monitoring tools Familiarity with ITIL processes (incident, problem, change management). Must possess strong communication and interpersonal skills for collaborating with teams and customers. Customer management skills (both internal and external) Good analytical and logical skills Highly motivated, Go-Getter who needs very little or no supervision

We are seeking an experienced Application Support Engineer to join our team. This role involves incident management, issue resolution, root cause analysis, and close interaction with development , infrastructure, business teams, and clients. Key responsibilities: Technical Support: Providing application support for business critical systems. Performance Monitoring: Monitoring and maintaining application performance for high availability and reliability. Issue Resolution: Perform root cause analysis of reoccurring issues and work with development teams for timely issue resolution. Communication: Participate in client calls and provide timely updates to stakeholders Process Improvement: Identifying and implementing process improvements to enhance application support. Documentation: Documenting and maintaining technical procedures and user guides. Deployment and Configuration: Assisting in the deployment and configuration of applications. Skills and Experience: Bachelors degree in Computer Science, Information Technology, or related field. 1 to 3 years of experience in Application support roles Technical skills in areas like Java, C++, .Net or Python with hands-on experience in scripting Experience with database concepts (MS SQL, MySql, Oracle), Windows and/or Linux Servers, and integration concepts. Awareness In at least one cloud platform like AWS, Azure Working knowledge of monitoring tools Familiarity with ITIL processes (incident, problem, change management). Must possess strong communication and interpersonal skills for collaborating with teams and customers. Customer management skills (both internal and external) Good analytical and logical skills Highly motivated, Go-Getter who needs very little or no supervision

We are seeking an experienced Application Support Engineer to join our team. This role involves incident management, issue resolution, root cause analysis, and close interaction with development , infrastructure, business teams, and clients. Key responsibilities: Technical Support: Providing application support for business critical systems. Performance Monitoring: Monitoring and maintaining application performance for high availability and reliability. Issue Resolution: Perform root cause analysis of reoccurring issues and work with development teams for timely issue resolution. Communication: Participate in client calls and provide timely updates to stakeholders Process Improvement: Identifying and implementing process improvements to enhance application support. Documentation: Documenting and maintaining technical procedures and user guides. Deployment and Configuration: Assisting in the deployment and configuration of applications. Skills and Experience: Bachelors degree in Computer Science, Information Technology, or related field. 1 to 3 years of experience in Application support roles Technical skills in areas like Java, C++, .Net or Python with hands-on experience in scripting Experience with database concepts (MS SQL, MySql, Oracle), Windows and/or Linux Servers, and integration concepts. Awareness In at least one cloud platform like AWS, Azure Working knowledge of monitoring tools Familiarity with ITIL processes (incident, problem, change management). Must possess strong communication and interpersonal skills for collaborating with teams and customers. Customer management skills (both internal and external) Good analytical and logical skills Highly motivated, Go-Getter who needs very little or no supervision

We are seeking an experienced Application Support Engineer to join our team. This role involves incident management, issue resolution, root cause analysis, and close interaction with development , infrastructure, business teams, and clients. Key responsibilities: Technical Support: Providing application support for business critical systems. Performance Monitoring: Monitoring and maintaining application performance for high availability and reliability. Issue Resolution: Perform root cause analysis of reoccurring issues and work with development teams for timely issue resolution. Communication: Participate in client calls and provide timely updates to stakeholders Process Improvement: Identifying and implementing process improvements to enhance application support. Documentation: Documenting and maintaining technical procedures and user guides. Deployment and Configuration: Assisting in the deployment and configuration of applications. Skills and Experience: Bachelors degree in Computer Science, Information Technology, or related field. 1 to 3 years of experience in Application support roles Technical skills in areas like Java, C++, .Net or Python with hands-on experience in scripting Experience with database concepts (MS SQL, MySql, Oracle), Windows and/or Linux Servers, and integration concepts. Awareness In at least one cloud platform like AWS, Azure Working knowledge of monitoring tools Familiarity with ITIL processes (incident, problem, change management). Must possess strong communication and interpersonal skills for collaborating with teams and customers. Customer management skills (both internal and external) Good analytical and logical skills Highly motivated, Go-Getter who needs very little or no supervision

We are seeking an experienced Application Support Engineer to join our team. This role involves incident management, issue resolution, root cause analysis, and close interaction with development , infrastructure, business teams, and clients. Key responsibilities: Technical Support: Providing application support for business critical systems. Performance Monitoring: Monitoring and maintaining application performance for high availability and reliability. Issue Resolution: Perform root cause analysis of reoccurring issues and work with development teams for timely issue resolution. Communication: Participate in client calls and provide timely updates to stakeholders Process Improvement: Identifying and implementing process improvements to enhance application support. Documentation: Documenting and maintaining technical procedures and user guides. Deployment and Configuration: Assisting in the deployment and configuration of applications. Skills and Experience: Bachelors degree in Computer Science, Information Technology, or related field. 1 to 3 years of experience in Application support roles Technical skills in areas like Java, C++, .Net or Python with hands-on experience in scripting Experience with database concepts (MS SQL, MySql, Oracle), Windows and/or Linux Servers, and integration concepts. Awareness In at least one cloud platform like AWS, Azure Working knowledge of monitoring tools Familiarity with ITIL processes (incident, problem, change management). Must possess strong communication and interpersonal skills for collaborating with teams and customers. Customer management skills (both internal and external) Good analytical and logical skills Highly motivated, Go-Getter who needs very little or no supervision

We're HiringDollar U Developer! We are seeking a detail-oriented and proactive Batch Monitoring and Job Scheduling Specialist with expertise in scheduling, monitoring, and troubleshooting batch jobs within systems like Control-M, Autosys, or Dollar Universe. “ LocationMumbai Suburban, India Work ModeWork From Office ’ RoleDollar U Developer What You'll Do Monitor the execution of batch jobs, including identifying alerts, warnings, and errors. Respond quickly and effectively to issues, escalate aborted jobs, time overruns, and long-running jobs to the appropriate teams and ensure timely resolution. Define and configure batch jobs and schedules within the job scheduler tools Develop and manage rules, calendars, job dependencies ensuring jobs run in the correct sequence based on conditions like mutual non-simultaneity, resource availability, and functional dates. Define job conditions such as the status, the Management Units, or groups on which jobs are executed. Document job schedules, dependencies, and any troubleshooting processes Participate in continuous improvement initiatives to optimize job performance and reduce manual interventions. What Were Looking For Candidate should be willing to learn and adapt new technologies. Good understanding of ITIL methodology. Good understanding of any one of the platforms (UNIX / Windows, AS/400 & mainframe) knowledge of JIRA/Service now. Ready to take your career to the next levelš" Apply now and let's build something great together! Show more Show less

Designation: Network Security Engineer Experience: 2-10 Years years Education: Any Graduate Location: Bengaluru Description: Firewall: FortiGate, Palo Alto, CiscoFortiGate VPN Gateway, WAF, NetskopeTrend Micro, IPS/IDS, NACStrong understanding of ITIL processes If you have a passion for securing networks and are ready to make an impact, we want to hear from you!

The Managed Services Team Lead is responsible for leading and mentoring a team of technical professionals to deliver exceptional managed services to clients. This role requires a balance of some technical experience, particularly around Azure and Microsofts data & analytics tools, as well as proven people management and customer service skills. The ideal candidate will have a solid background in managing Service Level Agreements (SLAs) and ensuring the team meets or exceeds customer expectations. The Managed Services Team Lead will collaborate closely with stakeholders to enhance service delivery, streamline processes, and foster a culture of continuous improvement.. We support a wide range of data & analytics solutions, the issues your team encounter can be so diverse, if you are as passionate about Microsoft Data Analytics and Azure as we are, then the Managed Services Team might be the place for you!. We'll invest heavily in your ongoing development of management skills and technical skills through access to formal training, in-house development sessions and mentoring. We cover the cost of study for Leadership & Microsoft certification exams to make sure you reach your full potential, and you will have personal development time allocated each week to ensure you have time to learn.. Key Responsibilities:. Team Leadership and People Management. Lead, mentor, and develop a team of Managed Service Data Engineers.. Set clear objectives, provide regular feedback, and conduct performance reviews to support career growth and development.. Foster a collaborative and supportive team culture that emphasizes accountability, learning, and innovation.. Customer Service Excellence. Serve as the primary point of contact for client escalations and manage client expectations effectively.. Build and maintain strong client relationships to understand their needs and ensure consistent, high-quality service delivery.. Proactively identify and address areas for service improvement to enhance the customer experience.. Data Analytics and Technical Experience. Oversee tasks, ensuring the team is proficient in areas such as data pipeline management, monitoring, performance tuning, and troubleshooting.. Act as a technical resource for complex data issues and guide the team in resolving technical challenges.. Stay updated on industry best practices and new technologies to ensure the teams skills and knowledge remain current.. Service Level Agreement (SLA) Management. Manage and monitor SLAs to ensure compliance with client contracts and service delivery targets.. Implement processes and tools to enhance SLA adherence and optimize service efficiency.. Continuous Improvement and Process Optimization. Identify opportunities for process improvements and automation to streamline service delivery and reduce operational overhead.. Develop and implement best practices and standards for data management, security, and documentation.. Conduct regular reviews of service performance, making data-driven recommendations to improve team productivity and client satisfaction.. Qualifications:. Previous experience in data & analytics an advantage.. Proven experience in people management, with a track record of leading, motivating, and developing technical teams.. Strong background in customer service, with a commitment to delivering client-focused solutions.. Demonstrated experience managing SLAs and ensuring team accountability for service delivery targets.. Familiarity with ITIL processes, with a certification preferred.. Proficiency in relevant data analytics technologies and tools, such as Microsoft Data Analytics, Azure, Synapse, and ideally Fabric.. Excellent communication, problem-solving, and decision-making skills.. Preferred Certifications:. ITIL v4. Relevant Microsoft certifications (e.g. Data Analyst Associate, Azure Data Engineer Associate). The Managed Services Team Lead will play a pivotal role in ensuring high standards of service delivery, fostering team collaboration, and continuously improving processes to meet and exceed client expectations..

Exp - 7-9 yrs Location - Pune, Kochi CBR- 160K Band B3 BMC TrueSight OrchestrationDesign, develop, and maintain workflows in BMC True sight Orchestrator (AO) to automate ITSM, infrastructure, and business processes.Integrate BMC AO with tools such as Remedy ITSM, True Sight, ServiceNow, CMDB, SCCM, Active Directory, etc.Create, test, and deploy modules and adapters to support customized use cases.Collaborate with service delivery, infrastructure, and support teams to identify and automate repeatable tasks.Ensure orchestration environments are secure, scalable, and performing optimally.Maintain detailed documentation of workflows, integrations, and technical designs.Provide troubleshooting, performance tuning, and ongoing maintenance of AO components.Support upgrades and patching of the AO platform and adapters.Work closely with BMC support and product teams to resolve issues and implement enhancements.Required Skills & Qualifications:Strong hands-on experience with BMC Truesight Orchestrator (AO)/Helix Orchestration.Proficiency in XML, XSLT, JavaScript, and shell scripting.Experience developing custom modules and adapters.Solid understanding of ITIL processes and automation use cases.Web Service (SOAP, REST) conceptsBasic Java conceptsOS basic conceptsNetwork basic conceptsSSL conceptsBasic systems concepts (DB, File, Email)Basic protocols knowledge (Telnet,SSH,RDP,SFTP,FTP,SCP)TSO ArchitectureTSO Adapters (Basic and Application)TSO componentsTSO installationTSO developmentTSO Log file analysisXML, XPATH, XSLT (basic , advanced)Licensing ConceptsLDAP,SAML, local user managementIntegration concepts (BMC, 3rd Party)TSO Grid AdministrationBMC OOTB RunbooksBMC OOTB Modules/UtilitiesThread ConceptsRegex Concepts. Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the production rollout timelines e. Conduct commercial discussions with the 3rd party vendors for licenses or tool development f. Conduct appropriate testing to ensure error free deployment of the tool on the project g. Ensure deployment of tool on time and within the estimated budget Deliver No. Performance Parameter Measure 1. Tool Development and deployment Quality of solution Timely development and within budget Timely deployment of tool Error free deployment Mandatory Skills: BMC Truesight Orchestrator. Experience5-8 Years.

Incident Management Analyst1 Key Responsibilities Own and manage the end- to- end incident lifecycle , including logging, categorization, prioritization, and resolution tracking. Lead and coordinate Major Incident ( P1/ P2) calls , engaging cross- functional technical teams to restore service as quickly as possible. Provide timely and accurate communication to internal stakeholders, management, and customers during incidents. Drive root cause analysis ( RCA) post- resolution and ensure timely closure of follow- up actions. Maintain documentation for incident response processes, escalation paths, and communication templates. Work closely with Problem Management and Change Management teams to minimize repeat incidents. Monitor trends and key metrics to identify areas for improvement in incident handling. Ensure adherence to SLAs , KPIs, and compliance requirements. Provide incident reporting and analytics to management and stakeholders. Conduct regular incident reviews , including post- mortems and continuous improvement activities. Required Skills & Experience 4+ years of experience in IT Incident Management , with a focus on Major Incident Management ( MIM) . Strong understanding of ITIL processes , especially Incident, Problem, and Change Management. Proven experience coordinating P1/ P2 incident calls and acting as the single point of contact during major incidents. Excellent verbal and written communication skills with the ability to communicate effectively with technical and non- technical stakeholders. Strong troubleshooting skills and the ability to quickly grasp complex systems and dependencies. Experience using ITSM tools ( e. g., ServiceNow, BMC Remedy, Jira Service Management). Ability to remain calm and effective under pressure. Experience working in 24x7 environments is preferred. Preferred Qualifications ITIL v3/ v4 Foundation or Intermediate certification . Experience in managing incidents across cloud, network, application, and security platforms . Familiarity with monitoring and alerting tools ( e. g., Splunk, Datadog, LogicMonitor, SolarWinds). Work Environment May require working in rotational shifts or on- call support during critical events. Ability to work in a fast- paced, global IT operations environment .

We are seeking a highly skilled ServiceNow System Administrator to join our team. The ideal candidate will have a strong understanding of ServiceNow ITSM modules and be able to effectively manage and administer the platform. Key Responsibilities: Platform Administration: Manage user access and permissions Configure and customize ServiceNow ITSM modules (Incident, Problem, Change, Service Request, etc.) Implement and maintain workflows, business rules, and UI policies Troubleshoot and resolve system issues Monitor system performance and optimize as needed Service Catalog Management: Create, maintain, and publish service catalog items Configure approval workflows and notifications Manage service offerings and their lifecycle Reporting and Analytics: Design, develop, and maintain reports and dashboards Analyze data to identify trends and insights Generate ad-hoc reports as needed Integration: Integrate ServiceNow with other systems and applications (e.g., Active Directory, email, etc.) Configure inbound and outbound integrations Upgrade and Patch Management: Plan and execute ServiceNow upgrades and patch installations Test and validate upgrades to ensure system stability Best Practices: Adhere to ServiceNow best practices and standards Stay up-to-date with the latest ServiceNow features and functionalities Required Skills and Qualifications: 5+ years of experience in ServiceNow administration Strong understanding of ITIL processes Expertise in ServiceNow ITSM modules (Incident, Problem, Change, Service Request, etc.) Experience with ServiceNow scripting (JavaScript, Script Includes, etc.) Ability to troubleshoot and resolve technical issues Strong problem-solving and analytical skills Excellent communication and interpersonal skills Ability to work independently and as part of a team Preferred Skills: ServiceNow certifications (e.g., Certified System Administrator) Experience with ServiceNow integration with other systems Knowledge of ITIL v4 Location: Chennai, Hyderabad, Kolkata, Pune, Ahmedabad, Remote

Education: Any Graduate Description: Security Operations Management Proficiency in Security Tools Technology Team Management Leadership Security Compliance Reporting SLA Stakeholder Management Strong knowledge of ITIL Processes If youre a proactive leader with a passion for managing security operations and driving compliance, we want to hear from you