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NTT DATA, Inc.
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Managed Services Engineer

Managed Services Engineer

NTT DATA, Inc.

3 - 7 years

0 Lacs

delhi

Posted:6 days ago| Platform: Shine logo

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Skills Required

proactive monitoring change management automation disaster recovery project management client satisfaction communication collaboration security infrastructure incident resolution itil processes

Work Mode

On-site

Job Type

Full Time

Job Description

As a Security Managed Services Engineer (L2) at NTT DATA, you will play a crucial role in providing a managed service to clients to ensure the continuous operation of their Security Infrastructures and systems. Your responsibilities will involve proactive monitoring, investigating, and resolving technical incidents and problems to restore service to clients efficiently. Key Responsibilities: - Proactively monitor work queues and perform operational tasks to resolve incidents/requests within agreed SLAs. - Update tickets with resolution tasks and log all incidents in a timely manner. - Provide second-level support, identify root causes of incidents and problems, and communicate effectively with other teams and clients for support extension. - Execute changes with risk identification and mitigation plans captured in the change record. - Escalate tickets when necessary and work with automation teams for task optimization. - Assist L1 Security Engineers in initial triage or troubleshooting and manage initial client escalations for operational issues. - Contribute to the change management process, execute approved maintenance activities, and analyze incident and request tickets for quality improvement. - Produce trend analysis reports for task automation and optimization efforts. - Work on disaster recovery functions and tests, along with any other related tasks as required. Qualification Required: - Bachelor's degree in IT/Computing or equivalent work experience. - Relevant certifications in supported services, with CCNA certification being a must and additional weightage for CCNP in Security or PCNSE certification. Additional Details: NTT DATA is a global innovator of business and technology services, dedicated to helping clients innovate, optimize, and transform for long-term success. With a strong focus on R&D and digital transformation, we serve Fortune Global 100 companies and operate in over 50 countries. Our diverse expertise, commitment to sustainability, and robust partner ecosystem make us a trusted leader in digital and AI infrastructure. NTT DATA is an Equal Opportunity Employer committed to diversity and inclusion in the workplace.,

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NTT DATA, Inc.

IT Services and IT Consulting

Tokyo Plano

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Managed Services Engineer