310 Itil Processes Jobs - Page 12

Title We are seeking a highly skilled and motivated individual to join our team as a Power Platform and SharePoint Engineer. In this role, you will be responsible for developing, configuring, and maintaining solutions within the Power Platform and SharePoint platforms to meet business needs. Additionally, you will play a key role in analyzing business requirements, designing solutions, and providing support to ensure the effective utilization of the platform. Overview Medpace is a full-service clinical contract research organization (CRO). We provide Phase I-IV clinical development services to the biotechnology, pharmaceutical and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through its scientific and disciplined approach. We leverage local regulatory and therapeutic expertise across all major areas including oncology, cardiology, metabolic disease, endocrinology, central nervous system, anti-viral and anti-infective. Headquartered in Cincinnati, Ohio, employing more than 5,000 people across 40+ countries. Responsibilities Power Platform Development: Design, develop, and implement solutions within Power Platform and SharePoint. Customize Power Platform applications to meet business requirements. Develop and maintain processes to provision and maintain SharePoint sites. Develop and maintain integrations with other systems and applications. Write clean, efficient, and maintainable code following best practices. Systems Analysis: Work closely with business users to understand their needs and pain points. Collaborate with stakeholders to gather and analyze business requirements. Translate business requirements into technical specifications and solution designs. Identify opportunities to improve processes and streamline workflows using Power Platform. Conduct impact analysis and risk assessment for proposed changes. Platform Support: Provide ongoing support and maintenance for the Power Platform and SharePoint farms. Troubleshoot issues, investigate root causes, and implement solutions. Monitor platform performance and ensure high availability and reliability. Collaborate with cross-functional teams to resolve technical issues and implement enhancements. Qualifications Bachelor’s degree in computer science; Strong proficiency in Power platform development, including Canvas Apps, Model driven apps, Workflows, and Integrations; Experience with SharePoint 2019 services and patching; Preferred experience in one or more of the following: Javascript, REST APIs, Power Shell, Github, Azure DevOps, Power BI; Excellent analytical, written and oral communication skills; and Excellent computer skills; Proven experience as a Power Platform Developer, SharePoint administrator, Systems Analyst, or Business Analyst; Solid understanding of ITIL processes and best practices; Excellent analytical and problem-solving skills; Strong communication and interpersonal skills, with the ability to interact with stakeholders at all levels; Ability to work independently and collaboratively in a fast-paced environment; and Power Platform certification(s) preferred. People. Purpose. Passion. Make a Difference Tomorrow. Join Us Today. The work we’ve done over the past 30+ years has positively impacted the lives of countless patients and families who face hundreds of diseases across all key therapeutic areas. The work we do today will improve the lives of people living with illness and disease in the future. Medpace Perks Flexible work environment Competitive compensation and benefits package Competitive PTO packages Structured career paths with opportunities for professional growth Company-sponsored employee appreciation events Employee health and wellness initiatives Awards Recognized by Forbes as one of America's Most Successful Midsize Companies in 2021, 2022, 2023 and 2024 Continually recognized with CRO Leadership Awards from Life Science Leader magazine based on expertise, quality, capabilities, reliability, and compatibility What to Expect Next A Medpace team member will review your qualifications and, if interested, you will be contacted with details for next steps. EO/AA Employer M/F/Disability/Vets

Designation: Team Lead /Operations Manager for Backup with Dell PPDM/ Cyber Recovery Vault Who are we looking for? Job Title: Team Lead IT Infrastructure (Backup, VMware, Server Hardware) Location: Hyderabad Experience: 10+ years Employment Type: Full-time About the Role: We are looking for a passionate and experienced Team Lead who is committed to building a long-term career with Colruyt at our Hyderabad location. If you bring strong technical expertise, leadership capability, and a people-first mindset, this opportunity is for you. Key Responsibilities: Lead and manage a team of 10+ System Engineers, ensuring alignment with business goals and operational excellence. Handling L3 support for Backup, Storage, VMWare Infrastructure, and Physical Server (Dell / Lenovo / HP), Take ownership of team governance, including performance management, compliance with processes, and quality audits. Proactively handle escalations, ensuring timely resolution and communication with stakeholders. Drive resource planning and allocation, ensuring optimal utilization across projects and support tasks. Manage daily workflow of Incidents, Changes, Problems and Service Requests Taking ownership of operational delivery so that QEE is guaranteed Auditing and review operational deliverables and take necessary actions Identify process improvement areas, propose initiatives and take steps for implementation Providing feedback to Infrastructure System Manager/Infrastructure Domain Manager for technical improvement Identifying knowledge gaps and take necessary actions Foster a healthy team dynamic, promoting collaboration, accountability, and continuous improvement. Report operational metrics, so that status of operational health is monitored, maintained and informed to stakeholders Create and maintain process documentation, dashboards You work closely together with other infra teams and together in an international context Oversee and ensure effective delivery of IT services related to: o Backup & Recovery - PowerProtect Data Manager (Dell PPDM) - Cyber Recovery Vault - Data Domain systems o Virtualization & System Administration - VMware ESXi, vCenter, vSAN - Linux OS administration - Server hardware lifecycle management - Disaster Recovery strategy and execution o Storage solutions - Powermax, and SAN storage o Scripting/automation (Nice to have) - Python, PowerShell, REST API for automation and reporting What do we expect from you A professional and a strong believer in people and organizational values, viz. respect towards individuals, teamwork, readiness to serve, bearing a cost/benefit mindset, efficiency with simplicity, open communication while respecting privacy/confidentiality. A self-driven individual who can think along the organizational /team goals, takes a proactive approach, is a quick learner, and has a strong sense of ownership. Capability to work in a complex environment with lots of challenges and flexibility to changing environments. Strong and highly visible communication skills (send/receive, verbal/non-verbal/written, timings, anticipating impacts) in English. Be social and approachable. Customer friendly yet be assertive Knowledge of ITIL processes, Change, Incident and Problem What can you expect from us? A company with strong culture with open communication Professional environment that provides opportunities for work/life balance To-the-point and hands-on training, depending on your experience Various growth opportunities within the company

locationsPune Iposted onPosted 30+ Days Ago job requisition idJR29431 Job Title IT Specialist I About The Role Job Title Shift lead, Global IT Service desk. Overall Experience 12 + years with IT Infrastructures. About The Role Technical Skills: Excellent Oral and written communication skills Must have previous exposure of dealing with international projects. Experience with IT Project deliveries & technical guidance of teams. Knowledge of end-to-end IT Infrastructure architecture. Should have the focus towards technologies and their dependence on each other. Architect level knowledge is a must. Sound knowledge of server environments both Linux & Microsoft Windows Server (Server 2016 R2, 2019) Client OS (Windows 10, 11) (MCSA & RHCSA certifications) Sound Knowledge of Virtualization, VMware ESXi 6 or above (VCP certification preferred) and storage technologies. Experience in monitoring and resolving hardware issues relate to server & client hardware. Experience with HP Server hardware would be an added advantage. Experience with supporting container platforms will be desired and experience with setting up teams for container support will be added advantage. Sound understanding of ITIL concepts. Secondary Skills: Specific experience with Nagios or OP5mon would be an added advantage. Experience with other IT monitoring tools would also help. Knowledge of Networks & Cisco technologies would be an added advantage. Experience with VEEAM or other backup products. Primary Roles & Responsibility Ensures quality project delivery, including interacting with customers, answering customer enquiries, and effectively handling customer complaints. Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks. Assists management with hiring processes and new team member training. Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance. Communicates deadlines and goals to team members. Develops strategies to promote team member adherence to company regulations and performance goals. Conducts team meetings to update members on best practices and continuing expectations. Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines. Ensures company brand materials and physical working spaces meet and exceed company presentation standards. Qualifications: Bachelors degree in computer science, Information Technology, or a related field (or equivalent experience). Proven experience in a leadership or supervisory role within an ICT department. Strong technical knowledge across a range of IT areas, including hardware, software, networks, and security. Project management experience, with a demonstrated ability to lead and execute IT projects. Excellent communication and interpersonal skills. Strong problem-solving and decision-making abilities. ITIL or other IT service management certifications are a plus.

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service Management Minimum 7.5 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Operations Management. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities: Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow IT Operations Management. Assist in defining requirements and designing applications to meet business process and application requirements. Develop and maintain technical documentation related to application design and development. Provide technical guidance and support to development teams during the implementation phase. Professional & Technical Skills: Must To Have Skills:Strong experience in ServiceNow IT Operations Management. Good To Have Skills:Experience in ServiceNow IT Service Management. Experience in designing and implementing complex ServiceNow solutions. Strong understanding of ITIL processes and best practices. Experience in developing technical documentation related to application design and development. Additional Information: The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Operations Management. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Bengaluru office. Qualifications Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM

Your role We are seeking a qualified candidate for the position of an ITSM Consultant with experience on ServiceNOW Experience with technical ServiceNow components such asbusiness rules, client scripts, UI policies and actions, UI pages and macros, script includes, catalog items, workflows, web services, reports, etc. Proficiency with ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, PPM, Discovery, Knowledge, CMDB, etc. Experience administering, configuring, developing, and customizing ServiceNow and related integrations Strong Knowledge of ITIL principles and experience applying ITIL guidance to IT service. Provide ServiceNow Administration and Functional/Development Support to users across the Organization Provide timely support to user queries and troubleshoot production issues Perform Systems Integration Testing and manage/coordinate user acceptance testing. Creation of technical and functional documents for ongoing maintenance items and projects; Your Profile Business Knowledge and Skills Understanding of ITSM best practices and ITIL principles (ITIL V3 Certification) Familiarity with IT technologies including common hardware, networking, and software licensing Strong Knowledge of the ITSM/ ITIL Framework ITSM development and administration experience in an enterprise environment with ServiceNow experience Prior training/certifications for supported applications are preferable. Ability to work with end users, technical staff and management as necessary. Needs to work under pressure and meet deadlines. Strong documentation and verbal/written communication skills. Strong multi-tasking and analytical skills Excellent client-facing and internal communication skills What you will love about working here We recognize the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance. At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities. Equip yourself with valuable certifications in the latest technologies such as Generative AI.

About The Role We are looking for a skilled CMDB (Configuration Management Database) Developer to design, implement, and maintain CMDB solutions that ensure accurate and efficient IT asset and configuration management. The ideal candidate will have hands-on experience with ServiceNow CMDB , ITIL best practices, and integrations with various IT systems. Key Responsibilities: Design, develop, and maintain CMDB solutions to support IT asset and configuration management. Ensure data integrity, accuracy, and consistency within the CMDB by implementing robust data models and workflows. Develop custom scripts, automation, and integrations between CMDB and other IT systems (e.g., ITSM, ITOM, discovery tools). Work with IT teams to onboard new CI (Configuration Item) types , attributes, and relationships. Implement discovery tools (e.g., ServiceNow Discovery, SCCM, BMC Atrium) for automated population and reconciliation of CMDB data. Ensure compliance with ITIL best practices and organization-specific policies for configuration management. Develop and maintain CM DB reporting and dashboards to provide visibility into IT assets and dependencies. Identify and resolve data discrepancies, inconsistencies, and duplication within the CMDB. Provide technical guidance and documentation for CMDB architecture, workflows, and processes. Primary Skills Strong experience with CMDB platforms , especially ServiceNow CMDB or similar tools (e.g., BMC Atrium, IBM TADDM). Hands-on experience with CMDB architecture, data modeling, and relationship mapping . Proficiency in scripting languages such as JavaScript, PowerShell, or Python for automation and integration. Experience with REST/SOAP APIs for CMDB data ingestion and third-party integrations. Strong knowledge of ITSM, ITOM, and ITIL processes , particularly Configuration Management . Familiarity with discovery tools (e.g., ServiceNow Discovery, SCCM, Tanium, SolarWinds) for automated CMDB population. Understanding of data governance, normalization, and reconciliation techniques. Experience with SQL or NoSQL databases for CMDB-related queries and reporting. Strong analytical and problem-solving skills. Preferred Qualifications: ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist CMDB . Experience with cloud infrastructure CMDB integrations (AWS, Azure, GCP). Knowledge of networking concepts, IT asset management (ITAM), and security compliance . Experience with CMDB migration or large-scale data transformation projects . Education: Bachelors/Masters degree in Computer Science, Information Technology, or a related field.

Overview PepsiCo is embarking on a significant initiative of digitalization and standardization of the FP&A solution across all its divisions to make the finance organization more Capable, more Agile, and more Efficient. The MOSAIC program is a key enabler of that vision. It is the FP&A solution of the PepsiCo Global Template (PGT) that, for the first time, aims to integrate vertical planning for Operating Units (OUs) or markets, and horizontal planning for functions (e.g., Global Procurement, Compensation and Benefits, etc.) that have accountability across markets. The program aims to harmonize data, planning processes and ways of working across PepsiCo market. The Sustain Team for MOSAIC Solution is responsible for the delivery of high-quality break fixes and keep stability for the Mosaic markets which are live. Also, to ensure zero minimum critical incident from Production, coordinate and minimize the downtimes of Prod and non-Prod environments. The overall solution should be managed closely with our Business Support (Center of Excellence), various business teams (product owners and market teams) and other application support teams. The role will interact directly on the design/development of incident break fixes and maintenance of the solution and will have to work closely with the various detail design & development teams. This role will require a strong background in technical solutions which are part of Mosaic architecture such as TM1, Alteryx, Data Lake. Responsibilities The candidate needs to have a high degree of initiative to work independently and get things done in a complex matrix organization. Key Accountabilities Includes following for Mosaic SolutionIBM Planning Analytics Cloud / Alteryx / Data Lake Handle Incidents for Mosaic solution and strive for resolution of incidents within SLA. Subject matter experts (SMEs), responsible for resolving incidents and for continuous communication about incident status. Act as a resolver and communicate with the customer as required. He is a member of a technical, operations, or application management team or supplier. Monitor the teams tickets queue for his service, self-assign tickets to him or directly work on tickets assigned by the Service Controller. Responsible for forwarding tickets that require a change to the Service Controller and manage the Change Management process for break fixes implementation. Handle tickets escalations to the Service Controller. Qualifications Key Skill Required BE/B.Tech in computer Science 4+ Year of experience in TM1 Cognos Planning Analytics 6+ Years of Information Technology or business experience Technical Skills IBM Planning Analytics Modeler IBM Planning Analytics Turbo-Integrator IBM Planning Analytics Rules and Feeders IBM Planning Analytics Dimensions and Cubes IBM Planning Analytics Excel PAfE SQL, MySQL ODBC driver SAP exposure Service Now, Jira or other ticketing tools Non-Technical Skills Strong development background with 5 years experience in Sustain teams (offshore mainly) on business solutions projects with process flow, data flow and integration as a critical component. Knowledge of ITIL methodology. Understanding of the Financial Closing and Forecasting process. Knowledge of Project Management. Strong Interpersonal and Communication skills. Good verbal and written Communication. Strong Stakeholder management. Self-motivation and ability to stay focused.

Overview PepsiCo is embarked on a significant initiative of digitalization and standardization of the FP&A solution across all its divisions to make the finance organization more Capable, more Agile, and more Efficient. The MOSAIC program is a key enabler of that vision. It is the FP&A solution of the PepsiCo Global Template (PGT) that, for the first time, aims to integrate vertical planning for Business Units (BUs) or markets, and horizontal planning for functions (e.g., Global Procurement, Compensation and Benefits, etc.) that have accountability across markets. The program aims to harmonize data, planning processes and ways of working across PepsiCo organization. The Sustain Team for MOSAIC Solution is responsible for the delivery of high-quality break fixes and keep stability for the Mosaic markets which are live. Also, to ensure zero minimum critical incident from Production, coordinate and minimize the downtimes of Prod and non-Prod environments. The overall solution should be managed closely with our Business Support (Center of Excellence), various business teams (product owners and market teams) and other application support teams. The role will interact directly on the design/development of incident break fixes and maintenance of the solution and will have to work closely with the various detail design & development teams. This role will require a strong background in technical solutions which are part of Mosaic architecture such as TM1, Alteryx, Data Lake. Responsibilities The candidate needs to have a high degree of initiative to work independently and get things done in a complex matrix organization. Key Accountabilities Includes following for Mosaic SolutionIBM Planning Analytics Cloud / Alteryx / Data Lake Handle Incidents for Mosaic solution and strive for resolution of incidents within SLA. Subject matter experts (SMEs), responsible for resolving incidents and for continuous communication about incident status. Act as a resolver and communicate with the customer as required. He is a member of a technical, operations, or application management team or supplier. Monitor the teams tickets queue for his service, self-assign tickets to him or directly work on tickets assigned by the Service Controller. Responsible for forwarding tickets that require a change to the Service Controller and manage the Change Management process for break fixes implementation. Handle tickets escalations to the Service Controller. Qualifications Key Skill Required University education (BS /BA level) or equivalent work experience 4+ years of experience in Alteryx 6+ years of Information Technology Technical Skills Alteryx Designer SQL, MySQL Python-Nice to Have Tableau-Nice to have Data Analysis Predictive Modelling, Forecasting-Nice to have ODBC driver SAP & Oracle exposure Service Now, Jira or other ticketing tools-Good to have Non-Technical Skills Strong development background with minimum 5 years experience in Sustain teams (offshore mainly) on business solutions projects with process flow, data flow and integration as a critical component. Knowledge of ITIL methodology. Understanding of the Financial Closing and Forecasting process. Strong Interpersonal and Communication skills. Good verbal and written Communication. Strong Stakeholder management. Knowledge of Project Management. Self-motivation and ability to stay focused.

Overview PepsiCo is embarked on a significant initiative of digitalization and standardization of the FP&A solution across all its divisions to make the finance organization more Capable, more Agile, and more Efficient. The MOSAIC program is a key enabler of that vision. It is the FP&A solution of the PepsiCo Global Template (PGT) that, for the first time, aims to integrate vertical planning for Business Units (BUs) or markets, and horizontal planning for functions (e.g., Global Procurement, Compensation and Benefits, etc.) that have accountability across markets. The program aims to harmonize data, planning processes and ways of working across PepsiCo organization. The Sustain Team for MOSAIC Solution is responsible for the delivery of high-quality break fixes and keep stability for the Mosaic markets which are live. Also, to ensure zero minimum critical incident from Production, coordinate and minimize the downtimes of Prod and non-Prod environments. The overall solution should be managed closely with our Business Support (Center of Excellence), various business teams (product owners and market teams) and other application support teams. The role will interact directly on the design/development of incident break fixes and maintenance of the solution and will have to work closely with the various detail design & development teams. This role will require a strong background in technical solutions which are part of Mosaic architecture such as TM1, Alteryx, Data Lake. Responsibilities The candidate needs to have a high degree of initiative to work independently and get things done in a complex matrix organization. Key Accountabilities Includes following for Mosaic SolutionIBM Planning Analytics Cloud / Alteryx / Data Lake Handle Incidents for Mosaic solution and strive for resolution of incidents within SLA. Subject matter experts (SMEs), responsible for resolving incidents and for continuous communication about incident status. Act as a resolver and communicate with the customer as required. He is a member of a technical, operations, or application management team or supplier. Monitor the teams tickets queue for his service, self-assign tickets to him or directly work on tickets assigned by the Service Controller. Responsible for forwarding tickets that require a change to the Service Controller and manage the Change Management process for break fixes implementation. Handle tickets escalations to the Service Controller. Qualifications Key Skill Required University education (BS /BA level) or equivalent work experience 4+ years of experience in Alteryx 6+ years of Information Technology Technical Skills Alteryx Designer SQL, MySQL Python Tableau Data Analysis, Predictive Modelling, Forecasting ODBC driver SAP & Oracle exposure Service Now, Jira or other ticketing tools Non-Technical Skills Strong development background with minimum 5 years experience in Sustain teams (offshore mainly) on business solutions projects with process flow, data flow and integration as a critical component. Knowledge of ITIL methodology. Understanding of the Financial Closing and Forecasting process. Strong Interpersonal and Communication skills. Good verbal and written Communication. Strong Stakeholder management. Knowledge of Project Management. Self-motivation and ability to stay focused.

Overview PepsiCo is embarking on a significant initiative of digitalization and standardization of the FP&A solution across all its divisions to make the finance organization more Capable, more Agile, and more Efficient. The MOSAIC program is a key enabler of that vision. It is the FP&A solution of the PepsiCo Global Template (PGT) that, for the first time, aims to integrate vertical planning for Operating Units (OUs) or markets, and horizontal planning for functions (e.g., Global Procurement, Compensation and Benefits, etc.) that have accountability across markets. The program aims to harmonize data, planning processes and ways of working across PepsiCo market. The Sustain Team for MOSAIC Solution is responsible for the delivery of high-quality break fixes and keep stability for the Mosaic markets which are live. Also, to ensure zero minimum critical incident from Production, coordinate and minimize the downtimes of Prod and non-Prod environments. The overall solution should be managed closely with our Business Support (Center of Excellence), various business teams (product owners and market teams) and other application support teams. The role will interact directly on the design/development of incident break fixes and maintenance of the solution and will have to work closely with the various detail design & development teams. This role will require a strong background in technical solutions which are part of Mosaic architecture such as TM1, Alteryx, Data Lake. Responsibilities The candidate needs to have a high degree of initiative to work independently and get things done in a complex matrix organization. K ey Accountabilities Includes following for Mosaic SolutionIBM Planning Analytics Cloud / Alteryx / Data Lake Handle Incidents for Mosaic solution and strive for resolution of incidents within SLA. Subject matter experts (SMEs), responsible for resolving incidents and for continuous communication about incident status. Act as a resolver and communicate with the customer as required. He is a member of a technical, operations, or application management team or supplier. Monitor the teams tickets queue for his service, self-assign tickets to him or directly work on tickets assigned by the Service Controller. Responsible for forwarding tickets that require a change to the Service Controller and manage the Change Management process for break fixes implementation. Handle tickets escalations to the Service Controller. Qualifications Key Skill Required University education (BS /BA level) or equivalent work experience 4+ Year of experience in TM1 Cognos Planning Analytics 6+ Years of Information Technology or business experience Technical Skills IBM Planning Analytics Modeler IBM Planning Analytics Turbo-Integrator IBM Planning Analytics Rules and Feeders IBM Planning Analytics Dimensions and Cubes IBM Planning Analytics Excel PAfE SQL, MySQL ODBC driver SAP exposure Service Now, Jira or other ticketing tools Non-Technical Skills Strong development background with 5 years experience in Sustain teams (offshore mainly) on business solutions projects with process flow, data flow and integration as a critical component. Knowledge of ITIL methodology. Understanding of the Financial Closing and Forecasting process. Knowledge of Project Management. Strong Interpersonal and Communication skills. Good verbal and written Communication. Strong Stakeholder management. Self-motivation and ability to stay focused.

Lead and manage the IT team to ensure efficient performance and collaboration. Oversee the design, implementation, and maintenance of networking infrastructure, firewalls, switches, and servers. Manage and optimize cybersecurity measures, including SIEM solutions, to safeguard company data and systems. Develop and implement robust email security strategies to prevent phishing, spoofing, and unauthorized access. Oversee VoIP solutions for seamless communication across the organization. Drive cloud transformation strategies with in-depth expertise in Microsoft 365, Active Directory, Azure cloud services and cloud security protocols. Ensure compliance with industry standards and data protection regulations. Collaborate with cross-functional teams to align IT objectives with business goals

The Financial Systems team provides technology expertise to the finance department and is responsible for SAP, HANA, and connected 3rd party systems at Booking.com. We want to change the way people work with SAP, by building a finance application platform that supports simplification of business processes and empowers the finance community with better financial insights.We power our Financial Systems using SAP technology like FICA, BRIM (Convergent Mediation, Convergent Invoicing etc), ABAP, HANA, Java, Kafka, Mulesoft and SAP S/4 HANA 2022. We are looking for a motivated and detail-oriented SAP Convergent Mediation (CM) AMS Support Engineer to join our dynamic team. In this role, you will support the integration and maintenance of SAP Convergent Mediation solutions, focusing on data flow management, interface monitoring, incident handling, and performance tuning. You will collaborate with a cross-functional team of SAP specialists, engineers, and product managers to ensure smooth operation of business-critical systems that interface with SAP FICA and SAP CI. What you will be doing: Interface Maintenance & Monitoring: Monitor and maintain SAP CM interfaces, resolving issues to ensure seamless data flow between systems. Error Handling & Incident Management: Actively monitor Kafka , CM workflows , and upstream/downstream systems for errors. Handle P1 incidents and manage bug fixes and change requests. Health Monitoring & Performance Tuning: Track the health of Kafka consumers/producers and CM workflows, interworfflow(IWF) . Optimize performance to handle large data volumes efficiently. Automation & Monitoring: Implement proactive monitoring and alerts for system health, interface execution, and Kafka DLQs using Grafana and Prometheus . Data Transformation & Validation: Validate and transform incoming data (Kafka, REST APIs, Files) to ensure compatibility with SAP CI and FICA . Backup & Recovery Management: Ensure regular backups of CM configurations and support recovery processes in case of failures. Change Management & Continuous Integration: Support CI/CD pipeline activities and assist in the documentation of WRICEF and SOPs . Support & Training: Provide day-to-day support for SAP CM workflows, assist in training, and share knowledge with internal teams. Observability & Metrics Reporting: Help develop monitoring frameworks, including Grafana dashboards and performance metrics, to ensure system health. Compliance & Security: Adhere to secure programming practices and assist with audit/compliance activities related to system changes and incident handling. What you will bring: Experience: 0-5 years in SAP CM,BRIM, related SAP implementation and/or support roles. Familiarity with Grafana , Prometheus , Kafka , or similar tools. Proven ability to troubleshoot complex technical issues and perform root-cause analysis for incidents. Strong documentation skills with attention to detail. Strong verbal and written communication skills to convey technical information clearly. Technical Skills: Basic knowledge of SAP Convergent Mediation by Digital Route , Knowledge of Kafka , and integration technologies (REST APIs, FTP). Familiarity with DigitalRoute APIs and integration with SAP Hands-on with Grafana dashboard setup and log aggregation tools like Loki . Hands on Linux Bash scripting experience Exposure to ITIL processes and incident management tools Core Competencies: Strong troubleshooting and incident management skills. Ability to work under pressure and prioritize high-impact incidents. Good communication skills for team collaboration and support. Preferred Knowledge: Experience with CI/CD pipelines, change management , or Digital Route Mediation modules. Working knowledge of Jira, Agile processes, Test Automation Tools is good to have. Education: Bachelors degree in Computer Science , IT ,Electrical ,Electronics or a related field.

Technical Expertise: Deep knowledge of ServiceNow solutions and ITIL processes. Experience: Proven experience in designing and implementing ServiceNow solutions in an enterprise environment. Certifications: Preferred certifications include ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS-ITSM), and Certified Application Developer (CAD). Communication: Excellent communication skills to interact with clients and team members. Problem-Solving: Strong analytical and problem-solving skills. Project Management: Ability to manage multiple projects and priorities. Integration Knowledge: Experience with integrating ServiceNow with other applications and systems. Documentation Skills: Proficiency in creating technical documentation and diagrams.

Project Role : Technology OpS Support Practitioner Project Role Description : Own the integrity and governance of systems, including best practices for delivering services. Develop, deploy and support infrastructures, applications and technology initiatives from an architectural and operational perspective in conjunction with existing standards and methods of delivery. Must have skills : Microsoft Intune, Workplace Technology Solutions, Apple macOS Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking an Associate Manager with expertise in Microsoft Intune administration and incident management to lead endpoint management operations and ensure seamless service delivery. The ideal candidate will have a strong technical background in Intune, MDM solutions, and ITIL-based incident resolution, with experience in managing escalations, coordinating with cross-functional teams, and driving service improvements. Roles & Responsibilities: Intune Administration & Endpoint Management:-Oversee Microsoft Intune for managing Windows, macOS, iOS, and Android devices.-Ensure compliance and security policies are properly implemented via Intune & Azure AD.-Manage Autopilot provisioning, compliance policies, conditional access, and app protection policies.-Troubleshoot and resolve Intune-related issues, including device enrollment, compliance failures, and software deployments.-Work with JAMF and other MDM tools for macOS management where applicable.-Collaborate with security teams to enforce zero-trust security policies.-Optimize Group Policy Objects (GPOs) and Endpoint Configuration Manager (SCCM/Co-management).-Incident Management & Escalations:-Act as the Incident Manager, ensuring ITIL best practices for L1, L2, and L3 support teams.-Own P1/P2 incidents, drive RCA (Root Cause Analysis), and implement corrective actions.-Ensure SLA adherence and minimize downtime through proactive monitoring & automation.-Coordinate with vendors (Microsoft, JAMF, OEMs) for issue resolution.-Conduct incident post-mortems, document lessons learned, and drive service improvements.-Provide regular reports & dashboards on incident trends, recurring issues, and resolution times.-Service Delivery & Process Improvements:-Define and implement SOPs, playbooks, and best practices for endpoint management.-Lead problem management by identifying trends and implementing permanent fixes.-Work closely with the Service Delivery Manager to improve operational efficiency.-Conduct training sessions for the L1/L2 support teams to enhance troubleshooting skills.-Implement automation & scripting (PowerShell, Intune Graph API) to improve response times.-Stakeholder & Client Management:-Act as the primary technical SME for endpoint management and incident handling.-Interface with clients, business users, and internal teams to manage expectations.-Provide weekly/monthly service reviews and continuous improvement plans.-Ensure compliance with client security policies, GDPR, and data protection laws. Professional & Technical Skills: Must To Have Skills: Proficiency in Microsoft Intune, Workplace Technology Solutions, Apple macOS Management-9+ years of IT experience with a focus on Intune administration & endpoint management.-Strong expertise in Microsoft Intune, Azure AD, Autopilot, SCCM, and Co-management.-Deep knowledge of ITIL processes, incident, and problem management.-Experience handling major incidents (P1/P2), RCA, and service restoration.-Proficiency in PowerShell scripting, Intune Graph API, and automation.-Experience in working with JAMF for macOS management is a plus.-Excellent communication, stakeholder management, and leadership skills.-Microsoft certifications such as MD-102, MS-101, ITIL V4 are preferred. Additional Information: The candidate should have a minimum of 9+ years of experience in Microsoft Intune. This position is based at our Gurugram office. A 15 years full time education is required. Qualification 15 years full time education

Job Title - Data Eng, Mgmt. & Governance Manager S&C Global Network Management Level: 7 Location: Pune/Hyderabad Summary : AI Managed Services undertakes Managed Services for variety of AI/ML implementations on all key cloud environments. These include multiple key Data Engineering tools such as Databricks, Spark, Snowflake and other key cloud services. Machine Learning workloads are built on key ML tools such as Sagemaker, VertexAI, MLflow etc. As a Data Eng, Mgmt. & Governance Manager, one understands the importance of sound analytical decision-making, relationship of tasks to the overall project, and executes projects in the context of a business performance improvement initiative. This includes effective and efficient delivery of services or products to clients, ensuring they meet service level agreements (SLAs) and customer expectations. WHAT'S IN IT FOR YOU? An opportunity to work on high-visibility projects with top clients around the globe. Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners, and business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everything"from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge, and capabilities. Opportunity to thrive in a culture that is committed to accelerating equality for all. Engage in boundaryless collaboration across the entire organization. Roles & Responsibilities: Provide specialist support to Programs and be responsible for executing allocated project tasks as per agreed Service Level Agreements (SLAs), quality standards and timeframes. Coordinate resources as per the project needs, reporting, maintaining project documentation, and project schedules, assisting with making updates to project and/or program status reports. Conduct regular project status meetings with business and keep track of all open issues and key initiatives as part of service delivery. Stakeholder management, guiding & training them in adhering to ITIL framework and Project Management best practices. Act as first level escalation point for business/clients and other teams for any work related to Managed Services Lead the offshore support team on day-to-day basis, provide guidance in case of questions/concerns by the team Contribute to sales process/RFP submission; conduct support workshops for key prospective clients and help in business development of AI Managed Services. Implement continuous service improvement strategies to achieve high availability and stability targets resulting in higher and continued adoption of product/services by clients. Drive automation initiatives with a goal to reduce total cost of operations and improve service delivery quality Drive innovation and suggest application/product enhancements/replacements to create value for clients Be the techno-functional expert to mediate with business, Clients IT teams and Accenture service support team In case of major incidents, pool in right participants for quick and effective resolution. Handle the major incident resolution bridge calls and provide seamless communication to all the stakeholders. Drive knowledge management for client account services Works with business on regular basis and ensure implemented systems/applications are delivering expected results for business. Works with business/clients on potential improvement opportunities, new initiatives. Professional & Technical Skills: Proven experience (5+ years) in working as per the above job description is required. Hands on experience in any of the coding languages Java/Python/R. Hands on experience in any of the db tools MySQL/Oracle/MongoDB. Experience in managing Data and AI Projects. Exposure to GenAI Applications and Agentic Implementations is an added advantage. Proficiency in AWS/GCP/Azure Cloud Services. Experience in UI/PowerBI support is added advantage. Sound understanding and experience in implementing ITIL processes. Certification in PMP or Princ2 or ITIL is preferred. Ability to solve complex business problems and deliver client delight. Strong writing skills to build points of view on current industry trends. Exposure to Retail, Banking, Finance projects is an added advantage. Good Client handling skills; able to demonstrate thought leadership & problem-solving skills. Additional Information: - The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions in Data and AI space.- This position is based at our Pune/Hyderabad offices. Qualification Experience: Minimum 12+ years of experience is required Educational Qualification: Bachelors or masters degree in any engineering stream or MCA.

Project Role : Infra Implementation Svcs Lead Project Role Description : Leads the implementation of Infrastructure Services projects, leveraging our global delivery capability (method, tools, training, assets). Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Implementation Svcs Lead, you will lead the implementation of Infrastructure Services projects, leveraging our global delivery capability (method, tools, training, assets). You will be responsible for managing the team, collaborating with multiple teams, and providing solutions to problems for your immediate team and across multiple teams. Your typical day will involve making team decisions, engaging with various teams, and contributing to key decisions. You will also be expected to be an SME in ServiceNow IT Service Management and ensure the successful execution of projects. Roles & Responsibilities: Expected to be an SME in ServiceNow IT Service Management Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead the implementation of Infrastructure Services projects Leverage global delivery capability (method, tools, training, assets) Ensure successful execution of projects Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Service Management Experience with IT service management implementation Strong understanding of ITIL processes Experience in managing IT infrastructure projects Experience in leading and managing teams Additional Information: The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Service Management This position is based at our Hyderabad office A 15 years full time education is required Qualifications 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Customer Service Management (CSM) Good to have skills : Servicenow Tools Administration Minimum 7.5 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow Customer Service Management (CSM). Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet customer needs. Roles & Responsibilities: Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow Customer Service Management (CSM). Design and develop ServiceNow CSM applications, including configuration, scripting, and integration with other systems. Ensure the quality of the ServiceNow CSM applications by conducting thorough testing and debugging. Provide technical guidance and support to the development team, ensuring adherence to best practices and standards. Stay updated with the latest advancements in ServiceNow CSM and related technologies, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: Must To Have Skills:Strong experience in ServiceNow Customer Service Management (CSM). Good To Have Skills:Experience in Servicenow Tools Administration. Experience in designing and developing ServiceNow CSM applications, including configuration, scripting, and integration with other systems. Strong understanding of ITIL processes and ServiceNow best practices. Experience in conducting thorough testing and debugging of ServiceNow CSM applications. Excellent communication and collaboration skills, with the ability to work effectively in a team environment. Additional Information: The candidate should have a minimum of 7.5 years of experience in ServiceNow Customer Service Management (CSM). The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions using ServiceNow CSM. This position is based at our Bengaluru office. Qualifications Engineering with ServiceNow Certification

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : Servicenow Tools Administration Minimum 7.5 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certified Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Operations Management. Your typical day will involve collaborating with cross-functional teams, analyzing business processes, and designing solutions to meet customer needs. Roles & Responsibilities: Collaborate with cross-functional teams to analyze business processes and design solutions to meet customer needs. Design and develop ServiceNow IT Operations Management applications to meet business process and application requirements. Ensure the quality of the application design and development by adhering to best practices and standards. Provide technical guidance and support to team members and stakeholders. Professional & Technical Skills: Must To Have Skills:Strong experience in ServiceNow IT Operations Management. Good To Have Skills:Experience in Servicenow Tools Administration. Experience in designing and developing applications using ServiceNow IT Operations Management. Strong understanding of ITIL processes and ServiceNow platform. Experience in Agile methodology and project management. Excellent communication and interpersonal skills. Additional Information: The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Operations Management. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Kolkata office. Qualifications Engineering with ServiceNow Certified

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service Management Minimum 5 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Operations Management. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities: Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow IT Operations Management. Assist in defining requirements and designing applications to meet business process and application requirements. Develop and maintain technical documentation related to application design and development. Provide technical guidance and support to team members and stakeholders. Professional & Technical Skills: Must To Have Skills:Experience in ServiceNow IT Operations Management. Good To Have Skills:Experience in ServiceNow IT Service Management. Strong understanding of ITIL processes and best practices. Experience in designing and implementing ServiceNow workflows, forms, and reports. Experience in integrating ServiceNow with other systems. Experience in developing and maintaining technical documentation. Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow IT Operations Management. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Bengaluru office. Qualifications Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Human Resource Service Management (HR) Good to have skills : Servicenow Tools Administration Minimum 3 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As a ServiceNow HR Application Designer, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve working with the ServiceNow HR Service Management module and collaborating with cross-functional teams to ensure successful implementation and migration to the cloud platform. Roles & Responsibilities: Assist in defining requirements and designing applications to meet business process and application requirements using ServiceNow HR Service Management module. Collaborate with cross-functional teams to ensure successful implementation and migration to the cloud platform. Develop and maintain technical documentation related to the ServiceNow HR Service Management module. Provide technical support and troubleshooting for ServiceNow HR Service Management module issues. Professional & Technical Skills: Must To Have Skills:Strong experience in ServiceNow HR Service Management module. Good To Have Skills:Experience in Servicenow Tools Administration. Experience in cloud migration and implementation. Strong understanding of ITIL processes and Service Management best practices. Experience in developing and maintaining technical documentation. Excellent problem-solving and troubleshooting skills. Additional Information: The candidate should have a minimum of 3 years of experience in ServiceNow HR Service Management module. This position is based at our Kolkata office. Qualifications Engineering with ServiceNow Certification

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : Servicenow Tools Administration Minimum 7.5 year(s) of experience is required Educational Qualification : NA Summary :As a ServiceNow IT Operations Management Application Designer, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve working with the ServiceNow platform and collaborating with cross-functional teams to ensure successful cloud migration and implementation. Roles & Responsibilities: Design and develop ServiceNow IT Operations Management applications to meet business process and application requirements. Collaborate with cross-functional teams to ensure successful cloud migration and implementation. Assist in defining requirements for ServiceNow IT Operations Management applications. Provide technical expertise and guidance to team members and stakeholders. Ensure adherence to best practices and standards for ServiceNow IT Operations Management application development. Professional & Technical Skills: Must To Have Skills:Strong experience in ServiceNow IT Operations Management application design and development. Good To Have Skills:Experience in Servicenow Tools Administration. Experience in cloud migration and implementation. Strong understanding of ITIL processes and ServiceNow platform capabilities. Experience in Agile development methodologies. Excellent communication and collaboration skills. Additional Information: The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Operations Management application design and development. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering successful cloud migration and implementation projects. This position is based at our Bengaluru office. Qualifications NA

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service Management Minimum 5 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Operations Management. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities: Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow IT Operations Management. Assist in defining requirements and designing applications to meet business process and application requirements. Develop and maintain technical documentation related to application design and development. Provide technical guidance and support to team members and stakeholders. Professional & Technical Skills: Must To Have Skills:Experience in ServiceNow IT Operations Management. Good To Have Skills:Experience in ServiceNow IT Service Management. Strong understanding of ITIL processes and best practices. Experience in designing and implementing ServiceNow workflows, forms, and reports. Experience in integrating ServiceNow with other systems. Experience in developing and maintaining technical documentation. Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow IT Operations Management. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Bengaluru office. Qualifications Bachelors Degree in Computer Science or IT or Engineering or related fieldAdditional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service Management Minimum 3 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Operations Management. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities: Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow IT Operations Management. Assist in defining requirements and designing applications to meet business process and application requirements. Develop and maintain technical documentation related to application design and development. Provide technical guidance and support to team members and stakeholders. Professional & Technical Skills: Must To Have Skills:Experience in ServiceNow IT Operations Management. Good To Have Skills:Experience in ServiceNow IT Service Management. Strong understanding of ITIL processes and best practices. Experience in application design and development using ServiceNow. Experience in developing technical documentation. Excellent communication and interpersonal skills. Additional Information: The candidate should have a minimum of 3 years of experience in ServiceNow IT Operations Management. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Bengaluru office. Qualifications Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. Your typical day will involve accurately defining client issues and interpreting and designing resolutions based on deep product knowledge. Roles & Responsibilities: Expected to build knowledge and support the team. Participate in problem-solving discussions. Provide ongoing support to clients, ensuring their issues are resolved in a timely manner. Communicate effectively with clients to understand their needs and provide appropriate solutions. Troubleshoot and resolve technical issues related to the system or application. Collaborate with cross-functional teams to identify and implement improvements to the system or application. Document and maintain accurate records of client interactions and issue resolutions. Stay up-to-date with the latest industry trends and technologies to provide proactive support and recommendations. Professional & Technical Skills: Must To Have Skills:Proficiency in Service Desk Management, Service Desk Voice Support. Good To Have Skills:Experience with incident management tools. Strong understanding of ITIL processes and best practices. Excellent problem-solving and analytical skills. Ability to effectively prioritize and manage multiple tasks. Exceptional communication and interpersonal skills. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Windows Desktop Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years of full time education Graduate Summary :As an Application Support Engineer, you will be responsible for identifying and solving issues within multiple components of critical business systems. Your typical day will involve providing support for Microsoft Windows Desktop Management and ensuring smooth functioning of the systems. Roles & Responsibilities: Provide technical support for Microsoft Windows Desktop Management and resolve any issues that arise. Collaborate with cross-functional teams to identify and solve issues within multiple components of critical business systems. Ensure smooth functioning of the systems by monitoring and maintaining the infrastructure. Develop and maintain technical documentation for the systems and processes. Participate in the on-call rotation to provide 24/7 support for critical business systems. Professional & Technical Skills: Must To Have Skills:Experience in Microsoft Windows Desktop Management. Good To Have Skills:Knowledge of cloud computing platforms such as AWS or Azure. Strong understanding of ITIL processes and methodologies. Experience in troubleshooting and problem-solving. Excellent communication and interpersonal skills. Additional Information: The candidate should have a minimum of 3 years of experience in Microsoft Windows Desktop Management. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Bengaluru office. Qualification 15 years of full time education Graduate