829 Itil Processes Jobs - Page 12

Level : - L3 Job Role : - Core Responsibilities Project Oversight: Own end-to-end delivery of managed services across designated geographies (e.g., India, Philippines, South Africa), ensuring alignment with scope, timelines, and quality benchmarks Stakeholder Engagement: Act as the primary liaison between CUSTOMER stakeholders and delivery teams. Maintain strong working relationships with CUSTOMER Site Leads and Service Owners Governance & Reporting: Lead governance activities including SLA reviews, compliance tracking, and escalation management. Ensure timely and accurate reporting of KPIs, SLA adherence, and service performance metrics. Publish daily, weekly, and monthly dashboards and rep...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow Governance, Risk, and Compliance (GRC) Good to have skills : Servicenow Tools AdministrationMinimum 7.5 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As an Application Designer with expertise in ServiceNow Governance Risk and Compliance (GRC), you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collabora...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service ManagementMinimum 5 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing a...

About The Role Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service ManagementMinimum 3 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirement...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service ManagementMinimum 5 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing a...

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : Servicenow Tools Administration Minimum 15 year(s) of experience is required Educational Qualification : Na Summary :As a ServiceNow IT Service Management Application Designer, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve working with the ServiceNow platform and collaborating with cross-functional teams to ensure succ...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow Human Resource Service Management (HR) Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer in the Cloud Migration & Implementation team, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of cloud migration projects. Roles & Responsibilities:-...

Mandatory Skills ITIL and Infra Operation Mgmt Rates including mark up - 65K/M Work Location pls mention city and preferably office address as well Chennai, Wipro CDC 5 Rotation shift(Mor 6am-3.30pm/Noon (2pm-11.30pm)/Night9pm-6.30am)). CAB for night shift as per Wipro policy. Years of exp needed Relevant 4-5 in Operation Mgmt/ Incident Mgmt/Major Incident mgmt. (needed in this format; pls ensure NO client sensitive information is in it, as it would be advertised on various public job portals) Must have handled operations in a shift independently. Knowledge of IM/MIM/ITIL, Team handling and Vendor handling skill, customer handling skill. Sound knowledge of Incident management, ServiceNow, Mu...

You will be responsible for managing end-to-end inventory of all IT assets, including hardware, software, and peripheral devices. This includes performing regular cycle counts to maintain 100% inventory accuracy and ensuring asset lifecycle tracking from receiving to disposal. Your role will also involve tracking and reporting on hardware ageing to support proactive replacements, monitoring warranty/AMC contracts for timely renewals, and coordinating with leasing vendors for seamless replacement of assets reaching end-of-lease to ensure zero disruption to end users. In addition, you will be required to ensure all new installations and decommissions are tracked via service tickets only, maint...

As a Plant IT Pharma (GxP Compliance) in Bangalore within the Information Technology / Manufacturing IT department, you will have the following key responsibilities: - Manage all IT operations at the manufacturing plant, ensuring alignment with corporate IT standards and regulatory requirements. - Provide GxP-compliant support for manufacturing systems (MES, LIMS, SCADA, etc.) and ensure proper documentation and validation protocols are followed. - Act as the primary IT contact for plant and quality assurance teams. - Support audits and inspections by regulatory bodies (FDA, EMA, etc.) by providing required documentation and demonstrating compliance. - Manage local infrastructure (servers, n...

Role Overview: As a Cross Technology Managed Services Engineer (L1) at NTT DATA, you will be the first point of contact for clients, ensuring the operational status of their IT infrastructure and systems. Your primary responsibilities will include proactively identifying, investigating, and resolving technical incidents and problems, focusing on first-line support for standard and low-complexity incidents and service requests. Your goal will be to maintain zero missed service level agreement conditions. You will work across various technology domains, such as Cloud, Security, Networking, Applications, or Collaboration, contributing to the smooth operation of client systems. Key Responsibilit...

As a Security Managed Services Engineer (L3) at NTT DATA, you'll be at the helm of ensuring the security and robustness of clients" infrastructures. Your responsibilities include proactively identifying and resolving technical incidents, performing necessary checks, and utilizing monitoring tools to maintain optimal performance. It is crucial to ensure that all assigned infrastructure at client sites is correctly configured, installed, tested, and operational from the beginning. Your role involves delving into third-line support calls to determine the root causes of incidents and problems. You will engage with clients daily, providing continuous feedback and updates on system statuses. Your ...

About The Role Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Genesys Contact Center QM Good to have skills : NA Minimum 3 year(s) of experience is req...

Service Level Management (SLM) Job Description Core Responsibilities Define and manage service level objectives (SLOs) and ensure alignment with CUSTOMER expectations. Monitor and evaluate service performance against agreed SLAs on a monthly basis. Identify and report service level defaults when performance metrics fall below expected thresholds. Administer service level credits (liquidated damages) for SLA breaches, calculated based on the percentage of calls outside acceptable service levels. Facilitate earn-back mechanisms when performance exceeds SLA targets, subject to CUSTOMER discretion. Ensure SLA compliance across all in-scope services including incident, change, and problem managem...

Service Level Management (SLM) Job Description Core Responsibilities Define and manage service level objectives (SLOs) and ensure alignment with CUSTOMER expectations. Monitor and evaluate service performance against agreed SLAs on a monthly basis. Identify and report service level defaults when performance metrics fall below expected thresholds. Administer service level credits (liquidated damages) for SLA breaches, calculated based on the percentage of calls outside acceptable service levels. Facilitate earn-back mechanisms when performance exceeds SLA targets, subject to CUSTOMER discretion. Ensure SLA compliance across all in-scope services including incident, change, and problem managem...

Service Level Management (SLM) Job Description Core Responsibilities Define and manage service level objectives (SLOs) and ensure alignment with CUSTOMER expectations. Monitor and evaluate service performance against agreed SLAs on a monthly basis. Identify and report service level defaults when performance metrics fall below expected thresholds. Administer service level credits (liquidated damages) for SLA breaches, calculated based on the percentage of calls outside acceptable service levels. Facilitate earn-back mechanisms when performance exceeds SLA targets, subject to CUSTOMER discretion. Ensure SLA compliance across all in-scope services including incident, change, and problem managem...

Service Level Management (SLM) Job Description Core Responsibilities Define and manage service level objectives (SLOs) and ensure alignment with CUSTOMER expectations. Monitor and evaluate service performance against agreed SLAs on a monthly basis. Identify and report service level defaults when performance metrics fall below expected thresholds. Administer service level credits (liquidated damages) for SLA breaches, calculated based on the percentage of calls outside acceptable service levels. Facilitate earn-back mechanisms when performance exceeds SLA targets, subject to CUSTOMER discretion. Ensure SLA compliance across all in-scope services including incident, change, and problem managem...

Service Level Management (SLM) Job Description Core Responsibilities Define and manage service level objectives (SLOs) and ensure alignment with CUSTOMER expectations. Monitor and evaluate service performance against agreed SLAs on a monthly basis. Identify and report service level defaults when performance metrics fall below expected thresholds. Administer service level credits (liquidated damages) for SLA breaches, calculated based on the percentage of calls outside acceptable service levels. Facilitate earn-back mechanisms when performance exceeds SLA targets, subject to CUSTOMER discretion. Ensure SLA compliance across all in-scope services including incident, change, and problem managem...

Level: L2+L3 Manage all major incidents (Sev1, Sev2) and urgent/on-demand Sev3 incidents in a 24x7 centralized desk. Receive and log incidents via phone, email, and web in SNOW Portal. Perform initial assessment, categorization, and prioritization using the Call Logging Template (CLT). Lead and facilitate incident calls with full ownership until resolution. Conduct initial discovery and provide preliminary support before engaging domain SMEs. Assign incidents to appropriate resolution groups and drive closure. Initiate bridges and release notifications with meaningful progress updates. Keep internal and external stakeholders informed throughout the incident lifecycle. Escalate unresolved inc...

Level: L2+L3 Manage all major incidents (Sev1, Sev2) and urgent/on-demand Sev3 incidents in a 24x7 centralized desk. Receive and log incidents via phone, email, and web in SNOW Portal. Perform initial assessment, categorization, and prioritization using the Call Logging Template (CLT). Lead and facilitate incident calls with full ownership until resolution. Conduct initial discovery and provide preliminary support before engaging domain SMEs. Assign incidents to appropriate resolution groups and drive closure. Initiate bridges and release notifications with meaningful progress updates. Keep internal and external stakeholders informed throughout the incident lifecycle. Escalate unresolved inc...

Level: L2+L3 Manage all major incidents (Sev1, Sev2) and urgent/on-demand Sev3 incidents in a 24x7 centralized desk. Receive and log incidents via phone, email, and web in SNOW Portal. Perform initial assessment, categorization, and prioritization using the Call Logging Template (CLT). Lead and facilitate incident calls with full ownership until resolution. Conduct initial discovery and provide preliminary support before engaging domain SMEs. Assign incidents to appropriate resolution groups and drive closure. Initiate bridges and release notifications with meaningful progress updates. Keep internal and external stakeholders informed throughout the incident lifecycle. Escalate unresolved inc...

Level: L2+L3 Manage all major incidents (Sev1, Sev2) and urgent/on-demand Sev3 incidents in a 24x7 centralized desk. Receive and log incidents via phone, email, and web in SNOW Portal. Perform initial assessment, categorization, and prioritization using the Call Logging Template (CLT). Lead and facilitate incident calls with full ownership until resolution. Conduct initial discovery and provide preliminary support before engaging domain SMEs. Assign incidents to appropriate resolution groups and drive closure. Initiate bridges and release notifications with meaningful progress updates. Keep internal and external stakeholders informed throughout the incident lifecycle. Escalate unresolved inc...

Level: L2+L3 Manage all major incidents (Sev1, Sev2) and urgent/on-demand Sev3 incidents in a 24x7 centralized desk. Receive and log incidents via phone, email, and web in SNOW Portal. Perform initial assessment, categorization, and prioritization using the Call Logging Template (CLT). Lead and facilitate incident calls with full ownership until resolution. Conduct initial discovery and provide preliminary support before engaging domain SMEs. Assign incidents to appropriate resolution groups and drive closure. Initiate bridges and release notifications with meaningful progress updates. Keep internal and external stakeholders informed throughout the incident lifecycle. Escalate unresolved inc...

Level: L2+L3 Incident Ownership: Manage all major incidents (Sev1 and Sev2) and urgent/on-demand Sev3 incidents in a 24x7 centralized Incident Management desk. Ticket Handling: Receive and log incidents via phone, email, and web in SNOW Portal. Perform initial assessment, categorization, and prioritization using the Call Logging Template (CLT). Initiate bridges and release notifications with meaningful progress updates. Resolution Coordination: Lead and facilitate incident calls with end-to-end ownership until resolution. Conduct initial discovery and provide preliminary support before engaging domain SMEs. Assign incidents to appropriate resolution groups and drive closure. Escalate unresol...

Level: L2+L3 Incident Ownership: Manage all major incidents (Sev1 and Sev2) and urgent/on-demand Sev3 incidents in a 24x7 centralized Incident Management desk. Ticket Handling: Receive and log incidents via phone, email, and web in SNOW Portal. Perform initial assessment, categorization, and prioritization using the Call Logging Template (CLT). Initiate bridges and release notifications with meaningful progress updates. Resolution Coordination: Lead and facilitate incident calls with end-to-end ownership until resolution. Conduct initial discovery and provide preliminary support before engaging domain SMEs. Assign incidents to appropriate resolution groups and drive closure. Escalate unresol...