1025 Itil Processes Jobs - Page 8

Description: WCS 7.x, 8.x, 9.x, REST, Webservices, Data load, Knowledge in various sub-systems, Java/J2EE, SOLR, Oracle Database. Strong experience with WebSphere commerce/HCL commerce development and can demonstrate advanced knowledge of its runtime framework. Strong hands-on experience in multiple subsystems like catalogue, Order, Member, Marketing. Good experience in WCS 7.x, 8.x, 9.x development and application support. Good experience in WCS data model customization. Knowledge in commerce tools like CMC, accelerator, admin console. Good knowledge in search engine and search customization. Good experience in Struts and Spring framework. Good experience in Web services like REST, SOAP. Go...

ROLES AND RESPONSIBILITIES Technical skills Strong Knowledge in Dynatrace tool administration concepts. Experience on APM related areas on Java, .NET and PHP Ability to direct and guide team to resolve crisis situations within prescribed SLAs Ability to provide consultation for new projects, functionalities, migrations, upgrades. Ability to direct and guide team to resolve crisis situations within prescribed SLAs. Ability to plan, initiate and manage special tasks/projects. Customer interface experience (managing expectations; negotiating compromise solutions). Should have good communication and interpersonal skill. Should be willing to work in a 24*7 environment. Experience in team handling...

Sustenance support for MES, Basic knowledge about Automotive or discrete industries, MES Application, knowledge in PLC, SCADA, working in shifts, handling tickets in the tool, troubleshooting, documentation, ITIL Coordination, and IT vendors. Required Candidate profile 2-4 Yrs Exp in MES application support ( PLC, SCADA, HMI) , troubleshooting application problems, documentation, ITIL processes, coordination with business + other IT Infrastructure agencies,

Role Overview: As a Technical Support Specialist within the Networks team, you play a crucial role in ensuring the reliability and performance of our global Wireless Local Area Network (WLAN) and connectivity services. Your expertise in Wireless Local Area Network (WLAN) design and advanced troubleshooting will be pivotal to our transition towards a hybrid network, enhancing our service delivery for IT Wireless network solutions. Key Responsibilities: - Provide expert IT service management in Incident, Problem, and Change Management for Wireless Local Area Network (WLAN) and ClearPass Policy Manager (CPPM) technologies. - Analyze and resolve complex production network issues while ensuring r...

As an SAP S/4 Technical Release Management Engineer at McCain Foods(India) P Ltd, your primary responsibility will be to oversee the deployment and maintenance of SAP S/4HANA systems to ensure seamless integration of new releases and updates. Key Responsibilities: - Release Planning and Coordination: Develop and manage release schedules in alignment with project timelines and business objectives. Coordinate with cross-functional teams to prepare, validate, and deploy releases. - Deployment Management: Oversee the deployment of SAP S/4HANA releases, ensuring safe migration of changes into the production environment. Handle transport movements across different SAP components. - System Maintena...

As a Support Engineer at Infotel UK, you will play a crucial role in providing first and second-level support for various applications, ensuring efficient resolution of client issues. Your responsibilities will include: - Providing front-line support for application-related queries through phone, email, and chat - Diagnosing and troubleshooting client-reported issues, escalating when necessary for timely resolution - Documenting incidents, resolutions, and workflow processes in the support ticketing system - Collaborating with development and QA teams to identify recurring issues and drive solutions - Conducting root cause analysis and generating detailed reports on recurring issues - Assist...

As an IT Services Program Manager, your role is crucial in overseeing the end-to-end delivery and governance of large-scale IT service programs across multiple customers or business units. Your responsibilities include: - Leading the planning, execution, and governance of complex, multi-stream IT service programs. - Overseeing the delivery of managed services, infrastructure rollouts, network deployments, and digital transformation initiatives. - Ensuring that programs are delivered on time, within scope, and within budget. - Defining and managing program roadmaps, resource plans, and dependencies across multiple workstreams. - Driving continuous service improvement and operational excellenc...

As an Assistant Vice President - Global Technology at our company, you will be responsible for leading the design, building, and maintenance of ServiceNow projects. Your role as a ServiceNow Solution Architect is crucial in enhancing the utilization of ServiceNow, ensuring seamless operations, and fostering innovation within the organization. **Key Responsibilities:** - **Own the Platform:** Take charge of overseeing our company's ServiceNow platform, including its design, future strategies, and overall management. - **Design Solutions:** Lead the design and enhancement of ServiceNow solutions across the company, ensuring robustness, scalability, security, and alignment with business require...

As an experienced candidate with 2 to 4 years of experience in network monitoring, NOC, and service desk roles, preferably in a shared service or managed support model, you will be responsible for the following key responsibilities: - Good understanding of ITIL processes including Incident, Request, Change, and Problem Management. - Strong understanding of support processes, escalation matrix, and adherence to SLAs. - Perform first-level triage and troubleshooting for network incidents, alerts, and connectivity issues (LAN/WAN/VPN/Wireless). - Monitor and track alerts from NMS tools such as PRTG, SolarWinds, ManageEngine, or Zabbix. - Create and update tickets in ITSM tools like Freshservice...

As an individual contributing to the IT operations team, your role will involve providing 24x7 coverage through rotational shifts to ensure seamless operations. Additionally, you will be required to offer additional capacity during peak seasons and periods. Your responsibilities will include: - Demonstrating good knowledge of the Hub and Spoke model as well as the Azure Landing Zone. - Utilizing your experience across various IT operation aspects such as networking, virtualization, identity, security, business continuity, disaster recovery, and data management. - Implementing Infrastructure-as-a-Service (IaaS) and maintaining strong knowledge of Patch Management and troubleshooting. - Enforc...

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, supported and inspired by a collaborative community of colleagues around the world, and able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Provision and manage AWS resources using Terraform. Administer VMware virtual environments. Perform Unix/Linux system administration tasks. Provide L2 support for Windows servers and Active Directory. Ensure infrastructure compliance and follow ITIL processes. Collaborate with teams for cloud migration and optimization. Cloud...

Role Overview: Join NTT DATA as a Cross Technology Managed Services Engineer (L2) to contribute significantly to maintaining clients" IT infrastructure and systems. Your role will involve proactively monitoring, investigating, and resolving technical incidents and problems to ensure smooth operations and client satisfaction. By collaborating with various teams, you will provide second-level support, manage work queues, and ensure efficient problem resolution. Key Responsibilities: - Manage work queues, address incidents, and requests within SLAs, and update tickets with actions taken. - Proactively identify, analyze, and log issues to prevent escalations and maintain service quality. - Colla...

Role Overview: Join NTT DATA, a company dedicated to pushing boundaries and making a difference in clients" lives. As a Cross Technology Managed Services Engineer (L2), you will be responsible for maintaining IT infrastructure, resolving technical incidents, and ensuring client satisfaction through proactive monitoring and problem resolution. Your role will involve collaborating with teams, executing changes meticulously, and contributing to various projects in a diverse and inclusive environment. Key Responsibilities: - Manage work queues, address incidents, and update tickets within agreed SLAs - Proactively monitor, identify, investigate, and resolve technical incidents and problems - Col...

As an Opentext Webreports Developer at Orica, you will play a crucial role in designing, developing, and delivering high-quality application solutions within the OpenText ecosystem. Your focus will be on developing and enhancing OpenText WebReports to ensure they are robust, scalable, and aligned with evolving business needs. You will need to translate complex business requirements into innovative technical solutions, with a particular emphasis on coding, configuring, and optimizing WebReports to support enterprise-wide processes. Key Responsibilities: - Designing and developing secure, scalable OpenText solutions. - Maintaining and enhancing WebReports to support evolving business needs. - ...

About The Role Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : Critical Incident Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking a proactive and detail-oriented Incident Management Engineers to join our operations team. The ideal candidate will be responsible for managing and driving the resolution of production incidents, minimizing business impact, and ensuring consistent communication across stakeholders. This role requires strong a...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Problem Management Good to have skills : Service Delivery, Critical Incident Management Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking a highly skilled and experienced Problem Manager to join our Comcast Orion Opera...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Critical Incident Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking a proactive and detail-oriented Incident Management Engineers to join our operations team. The ideal candidate will be responsible for managing and driving the resolution of production incidents, minimizing business impact, and ensuring consistent communication across stakeholders. This role requires strong analytical skills,...

Hi, Greetings from Savantis! We are hiring for one of our clients. Please go through the below details and let us know if you are interested in this opportunity. Client: MNC Mode: Full time Employment Position/Title: Experience: 5+ Years Location: Bangalore - WFO Required Qualifications: Provide Level 2 support for BeyondTrust Remote Support solution. Manage users, access controls, and session policies in line with security and compliance standards. Monitor system performance, availability, and logs; proactively identify and resolve issues. Perform regular maintenance, upgrades, and patching of BeyondTrust environments. Collaborate with cybersecurity, infrastructure, and service management t...

Role Overview: You will be part of a team at NTT DATA, a company known for its technical excellence and innovation. Your role as an MS Engineer involves providing technical support to field engineers, technicians, and product support personnel. You will be responsible for diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, software, and networked systems. Your primary objective will be to ensure zero missed service level agreement (SLA) conditions. Key Responsibilities: - Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational - Perform necessary checks, apply monitoring tools, and resp...

Your Responsibilities: - User Assistance: You will provide functional support to ServiceNow users, assisting them with queries and helping them navigate the platform effectively. - Process Analysis: You will work with business stakeholders to understand their processes and requirements, ensuring that ServiceNow configurations align with business needs. - Configuration Support: You will assist in the configuration of ServiceNow modules to meet functional requirements, working closely with technical teams to implement changes. - Training and Documentation: You will develop and deliver training sessions for end-users, and create comprehensive documentation to support user adoption and understan...

Role Overview: You will be responsible for leading and overseeing the design, deployment, and maintenance of cloud and on-premises infrastructure. This role also involves vendor management and ensuring the seamless integration of technology solutions to support the evolving needs of a fintech organization. Key Responsibilities: - Oversee the design, deployment, and maintenance of cloud infrastructure (AWS, Azure, Google Cloud) while ensuring cost-efficiency, scalability, and security. - Ensure uptime and reliability of on-premises and hybrid IT infrastructure, including servers, storage, and networking. - Evaluate, select, and manage IT vendors and service providers, negotiating contracts an...

Overview The ServiceNow Reporting & Platform Analytics Specialist will be responsible for designing, developing, and deploying ServiceNow reporting, dashboards, and analytics solutions across the ServiceNow Platform. The role involves collaborating with users and team members to understand reporting requirements, creating Performance Analytics indicators (manual, formula-based, and automated), leveraging table hierarchy knowledge, and developing elegant solutions that meet business needs. The specialist will also provide insights through integrations with Power BI and other systems, ensuring platform solutions are aligned with business and technology roadmaps. Responsibilities Participate in...

Join us as a Production Analyst This is an opportunity to make a real impact and be pivotal in the success of our business, while benefiting from great variety and stakeholder exposure Well look to you to deliver a complex and critical production management, infrastructure and application support service for relevant platforms, activities and processes across the domain Hone your existing analytical skills and advance your career in this exciting, fast paced role We're offering this role at associate level What you'll do As a Production Analyst, youll support with providing day-to-day technology based services and will assist with deploying new, complex applications and architecture across t...

You are a skilled Configuration/ServiceNow Specialist responsible for managing and enhancing the ServiceNow platform. Your primary focus will be on ensuring smooth operations, scalability, and continuous improvement of the platform with a strong understanding of CMDB and core ITSM modules. **Key Responsibilities:** - Administer, configure, and support core ServiceNow modules such as Incident, Problem, Change, Request, and CMDB. - Ensure the maintenance and enhancement of CMDB data quality for accuracy and completeness of configuration items. - Develop workflows, business rules, UI policies, and scripts to automate and optimize processes. - Monitor platform health and performance, proactively...

As an Aras PLM - Business Analyst at Airbus India Private Limited in Bangalore, India, you will be responsible for supporting the Project and run mode activities in the Cabin and Customisation Automation domain for Airbus Digital. Your role will involve ensuring automated and seamless E2E use of customer definition for all downstream processes from offer until the end of A/C operations. You will be part of a transnational team operating in the C&C domain headquartered in Hamburg, Germany. **Key Responsibilities:** - Provide functional and process expertise in relation to Aras PLM applications. - Support lifecycle management activities for project deployment. - Troubleshoot and resolve incide...