827 Itil Processes Jobs - Page 8

Lead requirement gathering and/or reviewing clients process requirements and how they map to GRC Platforms, driving platform expansion and adoption Scope solution requirements and configure solutions around the platform to meet customer needs and project deliverables Solution design to include integration of AI/Gen AI/Microservices for document/data/access management, 3rd party integrations, and cloud environment management and monitoring Understand solutions architecture design patterns and create solution architectures to client CIO/CTOs Define and implement IT architecture and data pipelines tailored for risk and GRC technologies Evaluate and select appropriate technologies and tools for ...

Role & responsibilities Preferred candidate profile Job Title: Network Infrastructure Solution Architect Location: Hyderabad Job Type: Full-Time Department: Technology Services Reports To: Vice President - Technology / CTO Job Summary: We are seeking a highly experienced Network Infrastructure Solution Architect with a minimum of 12 years of hands-on experience in designing and architecting complex network transport solutions. This role demands deep expertise in Data Center network design , SDN/SD-WAN technologies , and network security infrastructure . The ideal candidate will be responsible for creating HLDs, LLDs , customer-facing documentation, and as-built drawings , while leading strat...

Location : PAN INDIA HCL ( Except Gurgaon Kolkata ) Ability to Lead offshore & work with Onshore teams effectively in a diverse environment Identifyclient organization's strengths and weaknesses and suggest areas of improvement. Review requirements/specifications in business processes and recommendations with proposed solution. Develops& Unit Testfunctional specifications and system design specifications for client engagements. Lead the developers along with ownership to develop and deliver the bug free work packages Works with client personnel toidentifyrequired changes and Manages client expectations effectively ifrequired Communicates needed changes to team and reviews. Assistsin the faci...

This Position reports to: IS Service Owner Your role and responsibilities : In this role, you will have the opportunity to be accountable to deliver and orchestrate the delivery of Information Systems (IS) service line operations activities. Each day, you will coordinate with and supervise internal and/or external third-party supplier resources for the effective delivery and operational performance of the services in scope. You will also showcase your expertise by ensuring continuous improvement and compliance.The work model for the role is: # LI HybridThis role is contributing to the IS Service in Bangalore .You will be mainly accountable for: Ensure smooth and efficient delivery of IS serv...

As a Chief Manager - IT Infrastructure at Sterlite Power Transmission Limited, your role involves overseeing the planning, implementation, and maintenance of the organization's IT systems and infrastructure. You will be responsible for ensuring the reliability, security, and scalability of various IT infrastructure components, including networks, servers, storage, cloud services, security tools, data centres, and more. **Key Responsibilities:** - Manage day-to-day operations of networks, servers, storage systems, End User Data Backup, Enterprise core infra, and cloud environments. - Ensure the security, integrity, and high availability of IT infrastructure. - Lead and mentor IT infrastructur...

As a Senior Managed Service Desk Engineer, your primary responsibility is to offer round-the-clock technical support and assistance to customers. This includes troubleshooting hardware/software issues, guiding users through problem-solving processes, and ensuring professional, high-quality service delivery across every interaction. - Provide 24x7 technical support to customers via phone, email, and live chat - Diagnose and resolve hardware, software, and application issues - Log and track all customer interactions and technical procedures in the ticketing system - Collaborate with peers and other teams to escalate and resolve complex issues - Maintain high levels of customer satisfaction thr...

As an enterprise architect, your role involves improving the current IT infrastructure, optimizing business operations, and setting the direction for integrating information applications and programs. You will be responsible for cataloging, coordinating, communicating, and enforcing overall enterprise architecture models to support the organization's business and technology activities effectively. Your key responsibilities will include: - Evaluating internal functions, business development strategies, and IT processes to suggest improvements. - Creating business architecture models reflecting the organization's strategies and goals. - Evaluating systems engineering, talent recruiting, and ac...

You have proven experience in leading managed services or IT operations in a senior role. You possess a strong understanding of ITIL processes, service management, and SLAs. Your excellent leadership and team management skills enable you to drive a high-performance culture within the team. Your capabilities in customer relationship management are commendable. You have experience in budgeting, financial management, and profitability metrics. Your communication and negotiation skills are excellent. A Bachelor's degree in Information Technology, Computer Science, or a related field is required, with a Master's degree being preferred. Certifications in ITIL, PMP, or similar frameworks are consid...

As a Hitachi Storage Engineer at Hitachi Vantara in Hyderabad, you will be responsible for the following: - Extensive knowledge and working experience on the Hitachi Storage arrays including HUS, HCI, VSP G Series, and knowledge on HNAS and HCP. - Extensive knowledge and working experience on Brocade switches. - Knowledge on Hitachi tools like Tuning Manager, HDCA, Command Suite, HORCM, etc. - Knowledge (preferable) working on Opramp and ServiceNow. - Knowledge on Managing replication True Copy, HUR & HORCM. - Administering and knowledge in using HCS & HDCA. - Experience in coordination, validation, and planning for required firmware/patches / microcode upgrade activities. - Hands-on working...

As a skilled ServiceNow ITOM Specialist (Developer / Lead / Architect), you will be responsible for leading the design, implementation, and optimization of ServiceNow IT Operations Management (ITOM) modules. Your role will involve working across Event Management, Discovery, Service Mapping, and Orchestration to deliver integrated, scalable, and automated solutions that enhance IT operational efficiency. - Lead implementation and enhancement of ServiceNow ITOM modules including Event Management, Discovery, Service Mapping, and Orchestration. - Design and implement system integrations between ServiceNow and other enterprise platforms/tools. - Customize and configure ITOM modules to align with ...

As a Transition COE - Senior Associate - Operate at PwC Managed Services, your role involves managing transition projects to ensure alignment with strategic goals and timelines. Your responsibilities include: - Developing and maintaining detailed project plans, schedules, and status reports. - Collaborating with cross-functional teams to gather requirements and deliver actionable insights. - Supporting project managers in identifying risks and developing mitigation strategies. - Preparing clear and concise presentations for internal and external stakeholders. - Assisting in stakeholder communication and management to ensure all parties are informed and aligned. - Continuously seeking opportu...

Role Overview: At EY, you have the opportunity to build a unique career with global support, inclusive culture, and innovative technology to help you become the best version of yourself. Your unique voice and perspective are valued to contribute to making EY even better. Join EY to create an exceptional experience for yourself and contribute to building a better working world for all. Key Responsibilities: - Conduct market research and competitive analysis to identify trends and opportunities for product innovation. - Analyze customer feedback, usage data, and sales metrics to inform product decisions and prioritize features. - Support the product roadmap planning process with data analysis ...

As a Collaboration Managed Services Engineer (L3) at NTT DATA, your role involves proactively identifying and resolving technical incidents and problems, ensuring a seamless and impactful service experience for clients every day. You will be responsible for managing complex support tickets and conducting advanced tasks that leverage your deep technical expertise. Your focus will be on maintaining high service levels and meeting SLA conditions by performing checks, applying monitoring tools, and responding to alerts quickly and effectively. Analysis, assignment, and escalation of support calls to resolve issues before they impact clients will be part of your daily routine. Your ability to pla...

As a ServiceNow Architect at ANRI Solutions HR Services Pvt. Ltd., you will be responsible for designing scalable ServiceNow solutions and governing integrations to ensure alignment with ITIL best practices. Your primary responsibilities will include: - Architecting and implementing ITSM Pro modules such as Incident, Problem, Change, Request, Major Incident, Predictive Intelligence, Performance Analytics, and Virtual Agent. - Designing and governing integrations using IntegrationHub, Flow Designer, MID Server, REST/SOAP APIs, webhooks, and event-driven patterns. - Ensuring CMDB integrity, reconciliation, and discovery integrations. - Defining best practices, security standards, and performan...

As a seasoned professional with 8-12 years of experience, you will be leading the Application Support and Maintenance (ASM) initiatives for enterprise-grade systems built on the .NET framework. Your role will involve a blend of deep technical expertise, functional business analysis, stakeholder engagement, and cross-platform integration. You should be a proactive problem-solver, clear communicator, and strategic thinker comfortable working across time zones with U.S.-based customers. - Lead Level 2 and Level 3 support for .NET-based applications - Monitor system performance, troubleshoot issues, and ensure high availability - Manage incident, problem, and change management processes - Collab...

As an Associate at PwC, you will work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Your responsibilities at this management level include but are not limited to: - Use feedback and reflection to develop self-awareness, personal strengths, and address development areas - Be flexible to work in stretch opportunities/assignments - Demonstrate critical thinking and the ability to bring order to unstructured problems - Conduct Ticket Quality and deliverables review, Status Reporting for the project - Adhere to SLAs, have experience in incident management, change management and problem management - Seek and embrace opportunities that pr...

Role Overview: As a Manager in GRC Technology at EY, you will have the opportunity to manage and contribute technically and functionally to GRC Technology client engagements and internal projects. Your role will involve identifying potential business opportunities within existing engagements, anticipating and mitigating risks, and sharing issues with senior team members. Additionally, you will be responsible for evaluating, recommending, and building out customer requirements on GRC platforms, ensuring scalability and performance. Key Responsibilities: - Lead requirement gathering and review client's process requirements to drive platform expansion and adoption - Scope solution requirements ...

As a SAP Convergent Mediation (CM) AMS Support Engineer at Booking Holdings in Bangalore, you will be responsible for supporting the integration and maintenance of SAP Convergent Mediation solutions. Your role will focus on data flow management, interface monitoring, incident handling, and performance tuning. You will work closely with a cross-functional team of SAP specialists, engineers, and product managers to ensure the smooth operation of business-critical systems interfacing with SAP FICA and SAP CI. **Key Responsibilities:** - **Interface Maintenance & Monitoring:** Monitor and maintain SAP CM interfaces, resolving issues to ensure seamless data flow between systems. - **Error Handlin...

As a senior-level professional in this role, you will be responsible for defining, implementing, and optimizing ITIL processes to lead service transition initiatives within the organization. Your strategic leadership combined with technical expertise will drive operational excellence, digital transformation, and enhance customer experience. Key Responsibilities: - Implement Level 3 & 4 process documentation and optimize process interlocks across service management functions. - Develop and maintain use cases for process implementation. - Lead ITSM tool configurations and implementations, specifically ServiceNow. - Design and implement customer-specific ITIL operational solutions. - Establish ...

You are being hired for a role at Visy, a family-owned Australian business and a global leader in sustainable packaging, recycling, and logistics with operations across 150 sites worldwide. As part of their expansion in Hyderabad, Visy India is looking to strengthen their technical capabilities to support their global business. **Role Overview:** As part of your responsibilities, you will: - Administer, maintain, and enhance core and advanced ServiceNow modules such as Incident, Problem, Change, Service Catalog, and CMDB to ensure system reliability and performance. - Design and develop custom applications, workflows, automation, and integrations based on stakeholder requirements. - Stay upd...

Overview This position is a key member of Cloud Engineering team, to support analysis and troubling shooting skills with attention to details. The Cloud Support Engineer will be responsible for the monitoring and timely escalation of all events notification that will arise during their working shift. Cloud Support Engineer will also be active in the execution of all the manual tasks according to its schedule. We are looking for an Cloud Support Engineer to join our Cloud Support team. Expertise in cloud monitoring tools, observing, and interpreting system dashboards, and quickly reacting to software alerts and user issues are key to this role. Responsibilities - Diligently observe and interp...

Job Description Role - CMDB role Shifts - UK shift. WO value -200k Location PAN India Preferable - Pune, Bangalore & Coimbatore Responsibilities Lead the design, development, and maintenance of the CMDB within the ServiceNow platform. Collaborate with IT and business stakeholders to gather requirements and ensure CMDB solutions meet business needs. Implement and enforce CMDB data standards, policies, and procedures to ensure data integrity and accuracy. Develop and maintain CMDB documentation, including data models, workflows, and processes. Provide technical leadership and mentorship to the CMDB development team. Perform regular audits and data quality checks to identify and resolve discrep...

Job Description Title: Flexera SAM Loc: Chennai & Hyderabad Exp Level: 7-11 yrs JD: Leading End-to-End Flexera Implementation: Architect and execute the complete implementation lifecycle of Flexera One / Flexera IT Asset Management, encompassing discovery, seamless system integration, robust data normalization, and insightful reporting functionalities. . Design and develop custom dashboards and insightful reports to effectively monitor software usage patterns, track costs, and ensure continuous compliance adherence. Demonstrated hands-on experience leading and executing Flexera (Flexera One / Flexera ITAM) implementations within medium to large-scale enterprise environments. A minimum of 7 y...

What youll do: First point of contact for customers, internal organisation users for reporting issues and requests via calls, emails, monitoring tools and self-service channelsLead and coordinate the major incidents, ensuring quick resolution and minimal business impact Act as the central point of contact during major incidents, facilitating technical bridge calls and engaging relevant resolver teams Document incident timelines, root causes, and actions taken during and after incidents Communicate incident updates to stakeholders, including senior management, through structured communication channels Identifying trend of Major incidents and coordinating with respective resolver groups to arr...

Manage and optimize SolarWinds installations, including Network Performance Monitor (NPM), Server & Application Monitor (SAM), and other relevant modules. Implement and maintain integration between SolarWinds and ServiceNow to automate incident creation, update, and closure based on alerts generated by SolarWinds. Utilize the integrated SolarWinds-SNOW environment to streamline incident management processes, ensuring quick response to and resolution of IT issues. Customize SolarWinds and ServiceNow as needed to meet business requirements, including the development of custom scripts, alerts, reports, and workflows. Strong understanding of network and application monitoring principles and tech...