SAP Application Lead Global AMS (SD,MM,FICO,PP,QM,EWM)

SAP Application Lead

Key Responsibilities:

• Lead the day-to-day operations of

  SAP AMS

  support across multiple functional domains, including

  EWM, FICO, MM, SD, QM and PP

  .

• Serve as the

  point of contact

  for AMS support and CR delivery, ensuring high customer satisfaction and SLA adherence.

• Manage the

  full lifecycle of Change Requests (CRs)

  from requirement gathering and effort estimation to delivery, testing, and deployment.

• Coordinate with global stakeholders to ensure smooth delivery of both support and project activities.

• Oversee

  incident and problem management

  , ensuring timely resolution using tools like

  ServiceNow, Remedy, or Jira

  .

• Drive

  expectation management

  with stakeholders, proactively managing scope, timelines, priorities, and communications.

• Support and guide

  custom development activities

  and interface solutions; collaborate with ABAP and technical teams.

• Ensure effective

  team management

  : task assignments, performance monitoring, mentoring, and resolving delivery challenges.

• Exposure to Use tools for

  test management

  (e.g., HP ALM, SAP Solution Manager, Tricentis) and

  SLA/KPI tracking

  etc.

• Handle

  cutover planning, release coordination

  , and transport management.

Required Skills & Experience:

• 8-10 years of experience in SAP AMS projects with demonstrated leadership in support and minor enhancement delivery.

• Preferred to have expertise and of

  SAP EWM

  and experience integrating it with MM/SD and third-party logistics systems.

• Experience managing Change Requests, impact analysis, and coordination across development and testing teams.

• Proficient in using

  ITSM tools

  such as

  ServiceNow, Remedy

  , or

  Jira

  for incident, problem, and change management.

• Familiarity with

  test management tools

  (e.g., SAP Solution Manager, HP ALM, Tricentis) for functional and regression testing.

• Solid knowledge of

  ITIL processes

  and service delivery governance.

• Experience managing distributed teams, preferably in a

  global delivery

  model.

• Ability to work effectively in

  Mountain Time (MT)

  to align with US-based teams and stakeholders.

• Strong communication, expectation management, and client-facing skills.

Preferred Qualifications:

• SAP Certification in

  EWM

  or any other core module (FICO, MM, SD, PP).

• Experience in SAP ECC or

  S/4HANA

  environments is a plus.

• Exposure to Agile or hybrid project management methodologies.

Education:

• Bachelors or Masters degree in Engineering, or related field.

Shift: USA Coverage Mountain Time (MT)