546 Itil Processes Jobs - Page 7

Desired Skills & Experience 8 years overall IT experience, with at least 5 years dedicated to SCCM infrastructure in large-scale environments Deep understanding of SCCM patching, packaging, deployment (including Intune), and Level 3 production support Strong proficiency in automation/scripting (PowerShell, VBScript) Experience with Intune Win32/LOB app packaging, Mac packaging, and modern device management Solid grasp of Active Directory, Group Policy, Virtual Desktop , and general OS concepts Familiarity with WSUS, SCCM Co-Management, Cloud Management Gateway (CMG) , and server-side management (patches, OS changes) Competence in creating and troubleshooting SQL queries Proven ability in OS image deployment (Win10/Win11), SCCM/OSD deployment practices, and Autopilot configuration Thorough knowledge of ITIL processes and ITSM tools (e.g., ServiceNow) Excellent troubleshooting and documentation skills for desktop/laptop environments

We are seeking a highly skilled ServiceNow System Administrator to join our team. The ideal candidate will have a strong understanding of ServiceNow ITSM modules and be able to effectively manage and administer the platform. Key Responsibilities: Platform Administration: Manage user access and permissions Configure and customize ServiceNow ITSM modules (Incident, Problem, Change, Service Request, etc.) Implement and maintain workflows, business rules, and UI policies Troubleshoot and resolve system issues Monitor system performance and optimize as needed Service Catalog Management: Create, maintain, and publish service catalog items Configure approval workflows and notifications Manage service offerings and their lifecycle Reporting and Analytics: Design, develop, and maintain reports and dashboards Analyze data to identify trends and insights Generate ad-hoc reports as needed Integration: Integrate ServiceNow with other systems and applications (e.g., Active Directory, email, etc.) Configure inbound and outbound integrations Upgrade and Patch Management: Plan and execute ServiceNow upgrades and patch installations Test and validate upgrades to ensure system stability Best Practices: Adhere to ServiceNow best practices and standards Stay up-to-date with the latest ServiceNow features and functionalities Required Skills and Qualifications: 5+ years of experience in ServiceNow administration Strong understanding of ITIL processes Expertise in ServiceNow ITSM modules (Incident, Problem, Change, Service Request, etc.) Experience with ServiceNow scripting (JavaScript, Script Includes, etc.) Ability to troubleshoot and resolve technical issues Strong problem-solving and analytical skills Excellent communication and interpersonal skills Ability to work independently and as part of a team Preferred Skills: ServiceNow certifications (e.g., Certified System Administrator) Experience with ServiceNow integration with other systems Knowledge of ITIL v4 Location: Chennai, Hyderabad, Kolkata, Pune, Ahmedabad, Remote

Strong expertise in ServiceNow ITOM modules (Discovery, Service Mapping, Event Management, Orchestration) - Experience with CMDB and CI class models - Knowledge of cloud platforms (AWS, Azure, GCP) integration with ServiceNow - Proficiency in scripting (JavaScript, PowerShell, Python) - Familiarity with automation, Orchestration, and monitoring tools - Strong troubleshooting and problem-solving skills - Good understanding of ITIL processes and frameworks Location - kerala,Chennai,Bangalore,Remote

Seeking L2 Storage & Backup Ops Engineer with hands-on expertise in NetApp, COMM vault, ITIL, on-prem/cloud ops. Role includes monitoring, troubleshooting, upgrades, on-call/shift support, ensuring high availability & performance.

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business objectives, overseeing project timelines, and facilitating communication among stakeholders to drive successful outcomes. You will also engage in problem-solving activities, providing guidance and support to your team while ensuring adherence to best practices in application development. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Mentor junior professionals to enhance their skills and knowledge.- Facilitate workshops and meetings to gather requirements and feedback from stakeholders. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of ITIL processes and frameworks.- Experience with application lifecycle management and agile methodologies.- Ability to analyze and optimize workflows within ServiceNow.- Familiarity with scripting and automation within the ServiceNow platform. Qualification 15 years full time education

5+ years of experience in JAVA/J2EE technology. Proficiency in application support built using Java/J2EE/Spring Boot on Microservices Architecture. Strong knowledge of Microservices, RESTful API design and development Hands on exp in Spring Boot , Microservices, Spring Integration Backend Database: Oracle, DB2 Extensive exposure of working in JIRA ticketing tool Extensive working knowledge in Agile Methodology. Good handson experience in a code version control tool, preferably GIT Seasoned expert in providing production support for critical platforms / services in line with ITIL processes as Managed services Excellent analytical and problem-solving skills Capable of performing under minimal supervision, multitasking and meeting deadlines as a team member. Exceptional ability to quickly master new concepts and capable of working in-group as well as individual contributor. Possess strong technical aptitude

As a ServiceNow SecOps Developer specializing in Security Incident Response (SIR) and Vulnerability Response (VR) modules, you will play a crucial role in configuring, developing, and enhancing ServiceNow Security Operations. Your responsibilities will include translating requirements into actionable technical tasks, implementing workflows and automation, supporting data integrations with external security tools, conducting testing, and contributing to post-deployment troubleshooting. You should have at least 3-5 years of experience in ServiceNow development or administration, a solid understanding of ServiceNow SecOps fundamentals, proficiency in scripting languages like JavaScript and Glide, familiarity with IT security concepts, and excellent analytical and communication skills. Your willingness to learn, engage in code reviews, and adhere to development standards will be essential. Preferred qualifications include relevant SecOps certifications, experience in integrating third-party security products with ServiceNow, knowledge of Agile project methodology and ITIL processes, and interest in pursuing ServiceNow certifications. Key competencies for success in this role include advanced configuration and customization in SecOps (SIR & VR), familiarity with ServiceNow Platform features, expertise in integration and automation, proficiency in testing and optimization, and a collaborative mindset. This is a full-time position located in Hyderabad, Bangalore, NCR, or Mumbai. If you are passionate about security automation and eager to grow your career in ServiceNow SecOps, this role at NTT DATA Business Solutions offers technical challenges and opportunities for professional development. Join our team and contribute to transforming SAP solutions into value. For further inquiries about this opportunity, please reach out to our Recruiter: Recruiter Name: Pragya Kalra Recruiter Email ID: Pragya.Kalra@nttdata.com NTT DATA Business Solutions is a rapidly expanding international IT company and a prominent SAP partner globally. We offer comprehensive services ranging from business consulting to SAP solution implementation, including hosting services and support.,

As a Security Managed Services Engineer (L1) at NTT DATA, you will be responsible for maintaining our clients" firewall infrastructures. Your primary goal will be to ensure that our Service Level Agreements (SLAs) are consistently met without any missed conditions. You will be the first point of contact for client support, handling standard and low-complexity incidents and service requests. Additionally, you will play a role in project work when required. Your daily tasks will involve monitoring client infrastructure and solutions to swiftly identify and investigate any problems or errors. You will provide support to clients through telephonic, ITSM ticket, or chat channels, ensuring that incidents and requests are resolved efficiently and comprehensively. By managing maintenance activities such as patching and configuration changes, you will contribute to a proactive approach in optimizing workflows. It will be crucial for you to follow proper handover procedures during shift changes to guarantee service continuity and update knowledge articles as necessary. An essential aspect of your role will be identifying opportunities for work optimization, including the automation of tasks, request fulfillment, incident resolution, and process improvements. You may also participate in implementing and conducting disaster recovery functions and tests. To excel in this position, you should have entry-level experience in troubleshooting and providing support in security, network, data center, systems, or storage administration within a medium to large ICT organization. Familiarity with ITIL processes, active listening techniques, and ITSM tools is necessary. Moreover, you should possess strong organizational skills, adaptability to changing circumstances, a positive attitude, and the ability to work effectively under pressure. A customer-centric approach and willingness to go the extra mile when needed are also essential qualities for this role. NTT DATA is a trusted global innovator of business and technology services, serving a significant portion of the Fortune Global 100 companies. Committed to fostering innovation, optimization, and transformation for long-term success, NTT DATA invests significantly in research and development each year. As part of a diverse workforce spanning over 50 countries, you will have the opportunity to collaborate with experts and contribute to the digital future. By embracing a client-centric approach and demonstrating your technical expertise, you will play a crucial role in helping organizations and society navigate the digital landscape with confidence and sustainability. Join NTT DATA and be a part of a dynamic team dedicated to making a difference in the world of technology. This is an on-site working position, and candidates with a Bachelor's degree or equivalent qualification in IT/Computing, or relevant work experience, are encouraged to apply. NTT DATA is an equal opportunity employer committed to fostering diversity, inclusion, and innovation in the workplace.,

As an ideal candidate for this role, you should have a strong background in network infrastructure and security. You must have hands-on experience working with Firewalls, Switches, Routers, and Wi-Fi AP or controller devices. It is essential that you can provide details of the models and firmware versions running on these devices, along with your proficiency in CLI or GUI, firmware upgrades, and failsafe restores. Additionally, you should be familiar with handling IPS/IDS attacks, setting up IPSEC/GRE/SSL VPN tunnels, and configuring routing protocols like BGP. Your knowledge of Virtualization should be clearly defined, whether at a beginner, moderate, or advanced level. Experience in building cloud environments and managing online backups/system images is highly desirable. In terms of systems administration, you should have expertise in managing Email Servers, Windows Servers, Desktops/Laptops, Linux, and Mac OS systems at varying proficiency levels. Experience in Storage and Data Backup solutions, as well as Antivirus and Patch Management administration, is crucial. It would be beneficial if you could list out the specific tools you have worked with in these areas. Familiarity with Ticketing systems and Monitoring tools such as Nagios is preferred. Moreover, knowledge of ISMS and ITIL processes would be considered an added advantage. Your ability to adapt to various computing environments and your level of involvement in the setup and maintenance of these environments will be key in determining your fit for this role.,

You are an experienced BMC Helix Architect with over 8 years of hands-on expertise in BMC Helix and ServiceNow platforms. You excel in designing, architecting, and implementing scalable solutions using BMC Helix ITSM/ITOM modules. Your role involves leading technical discussions and solution workshops with clients and internal stakeholders to develop and maintain architecture blueprints, solution roadmaps, and integration strategies. Your responsibilities include integrating BMC Helix with ServiceNow and other enterprise platforms while ensuring optimal performance, scalability, and security of the BMC Helix environment. You provide technical leadership, mentorship, and best practice guidance to delivery teams, collaborating with cross-functional teams to align with business objectives. Additionally, you support troubleshooting, incident resolution, and platform enhancements. To succeed in this role, you must have a minimum of 8 years of experience in ITSM/ITOM platforms with expertise in BMC Helix, along with proven experience integrating and working with ServiceNow. You possess in-depth knowledge of ITIL processes and enterprise service management, proficiency in scripting, API integrations, and automation within ITSM ecosystems. Your strong analytical, problem-solving, and communication skills enable you to manage multiple priorities effectively in a high-pressure environment. Preferred qualifications include certifications in BMC Helix and/or ServiceNow, as well as experience in consulting or client-facing roles. Immediate availability or a short notice period is strongly preferred for this full-time position based in Bangalore, India. If you are ready to contribute from day one and thrive in a fast-paced environment, we look forward to hearing from you.,

Ankura is a team of excellence founded on innovation and growth. Our culture thrives on collaboration and connections, fostering an environment where team members are encouraged to engage and innovate together. We prioritize presence and engagement, ensuring that every individual feels connected and valued within our dynamic and supportive community. We are looking for an experienced engineer to manage and optimize our hybrid cloud infrastructure, combining Microsoft Azure and VMware platforms. Your responsibilities will include operating and maintaining Azure IaaS, PaaS, and SaaS environments, administering VMware vSphere/ESXi for uptime and performance, deploying and integrating SaaS and PaaS solutions, monitoring and troubleshooting infrastructure performance, and ensuring security, compliance, and backup/DR readiness. Key Responsibilities: - Operate and maintain Azure IaaS, PaaS, and SaaS environments. - Administer VMware vSphere/ESXi, ensuring uptime and performance. - Deploy, configure, and integrate SaaS and PaaS solutions (Azure SQL, App Services, Functions, etc.). - Monitor, troubleshoot, and optimize infrastructure performance. - Ensure security, compliance, and backup/DR readiness. Required Qualifications: - 5+ years in IT infrastructure operations (Azure + VMware). - Strong knowledge of Azure networking, hybrid connectivity, and automation tools. - Hands-on experience with security best practices and ITIL processes. - Certifications in Azure and/or VMware preferred. Soft Skills: - Strong problem-solving and communication skills. - Ability to manage multiple priorities in a fast-paced environment. Shift Timings: 6 PM IST - 3 AM IST (US Hours),

As a Senior Associate in the Data, Analytics & Specialist Managed Service Tower at PwC, with 6 to 10 years of experience, you will be part of a team of problem solvers addressing complex business issues from strategy to execution. Your responsibilities at this management level include utilizing feedback and reflection for personal development, being flexible in stretch opportunities, and demonstrating critical thinking skills to solve unstructured problems. You will also be involved in ticket quality reviews, project status reporting, and ensuring adherence to SLAs and incident, change, and problem management processes. Seeking diverse opportunities, communicating effectively, upholding ethical standards, demonstrating leadership capabilities, and collaborating in a team environment are essential aspects of this role. You will also be expected to contribute to cross competency work, COE activities, and manage escalations and risks. As a Senior Azure Cloud Engineer, you are required to have a minimum of 6 years of hands-on experience in building advanced Data warehousing solutions on leading cloud platforms, along with 3-5 years of Operate/Managed Services/Production Support Experience. Your responsibilities will include designing scalable and secure data structures, developing data pipelines for downstream consumption, and implementing ETL processes using tools like Informatica, Talend, SSIS, AWS, Azure, Spark, SQL, and Python. Experience with data analytics tools, data governance solutions, ITIL processes, and strong communication and problem-solving skills are essential for this role. Knowledge of Azure Data Factory, Azure SQL Database, Azure Data Lake, Azure Blob Storage, Azure Databricks, Azure Synapse Analytics, and Apache Spark is also required. Additionally, experience in data validation, cleansing, security, and privacy measures, as well as SQL querying, data governance, and performance tuning are essential. Nice to have qualifications for this role include Azure certification. Managed Services- Data, Analytics & Insights Managed Service at PwC focuses on providing integrated services and solutions to clients, enabling them to optimize operations and accelerate outcomes through technology and human-enabled experiences. The team emphasizes a consultative approach to operations, leveraging industry insights and talent to drive transformational journeys and sustained client outcomes. As a member of the Data, Analytics & Insights Managed Service team, you will be involved in critical offerings, help desk support, enhancement, optimization work, and strategic advisory engagements. Your role will require a mix of technical expertise and relationship management skills to support customer engagements effectively.,

Experienced ServiceNow Architect with a proven capability and experience supporting the building of ServiceNow Capability. As a Lead in the ServiceNow solution architecture design and enhancement activities across Enterprise ServiceNow program of work, you will assure the technical integrity of proposed solutions. Your role will involve advising on the impact of design options to related programs and on the process for assessing such impact. Coordinating design and development activities within a program, you will act as the custodian of plans and policy for the platform. Additionally, you will be responsible for supporting, developing, configuring, testing, implementing, and maintaining the Service Desk application - Service Now. In the Grade Specific requirements, the ideal candidate should have experience in a customer-centric support role, preferably in an environment providing IT services. You should also possess experience in Application Support or IT support, along with a detailed understanding of the user/business function, work process, and key business outputs. Experience with service desk applications, including configuration, is essential. A detailed understanding of ITIL processes and application, as well as scripting experience in JavaScript and HTML, is required. Possession of a ServiceNow Certified System Administrator qualification or proven recent experience in system administrative duties in ServiceNow is necessary. ServiceNow Implementation Specialist and Application Developer certifications are added advantages. As a team player, you should be able to balance the need, risk, and pragmatism when developing solutions. Strong analytical skills, a structured and methodical approach, and being highly organized are key attributes for success in this role.,

The selected candidate for the BMC Helix Developer role should have a strong background in BMC Helix ITSM and a passion for delivering high-quality solutions. In this position, you will be responsible for designing, developing, and implementing BMC Helix ITSM solutions to address the organization's business needs effectively. Your main responsibilities will include collaborating with cross-functional teams to gather business requirements and designing BMC Helix ITSM solutions accordingly. You will also be tasked with developing and customizing BMC Helix ITSM applications, forms, workflows, and other components to align with business process requirements. Additionally, configuring and administering BMC Helix ITSM modules like Incident Management, Change Management, Problem Management, and Service Request Management will be part of your role. You will also need to implement integrations with other IT systems and third-party applications. To excel in this role, you must possess: - 2-3 years of hands-on experience with BMC Helix ITSM development - Proficiency in BMC Helix ITSM administration, configuration, and customization - Strong understanding of ITIL processes, particularly Incident Management, Change Management, and Problem Management - Experience with BMC Helix ITSM integrations and web services - Strong communication and collaboration skills - Excellent problem-solving and troubleshooting abilities - Knowledge of working with Azure Devops If you meet these qualifications and are excited about contributing to a dynamic team by leveraging your BMC Helix ITSM expertise, we encourage you to apply for this position.,

You will be responsible for monitoring and managing system alerts and events to ensure uninterrupted operations. Your role will involve creating, assigning, and tracking tickets from initial alert to successful resolution. It will be essential to escalate issues promptly to the appropriate support level or team and collaborate with other technical teams to resolve incidents efficiently. You will also need to identify opportunities for productivity improvements and contribute to reducing the frequency of incidents and events. Additionally, documenting processes, known issues, and solutions for knowledge base updates will be part of your responsibilities. To excel in this role, you should have at least 1 year of experience in Control-M or ETL integration support. Strong verbal and written communication skills are required, with the ability to explain complex technical concepts clearly. Good organizational skills and the ability to handle multiple priorities effectively are essential. Being an enthusiastic learner, eager to work on middleware projects and explore new technologies, will be beneficial. Basic troubleshooting and problem-solving abilities in integration environments are also necessary. Preferred qualifications for this position include familiarity with ITIL processes for incident and event management, as well as exposure to enterprise scheduling tools or middleware platforms.,

As a Technical Support Specialist within the CDO EICS Networks team, you play a crucial role in ensuring the reliability and performance of our global Wireless LAN and connectivity services. You will analyze and resolve complex network issues while providing 24/7 operational support, collaborating with cross-functional teams to drive incident resolution. Your expertise in WLAN design and advanced troubleshooting will be pivotal to our transition towards a hybrid network, enhancing our service delivery for IT Wireless network solutions. Provide expert IT service management in Incident, Problem, and Change Management for Wireless LAN and CPPM technologies. Analyze and resolve complex production network issues while ensuring reliable service operation for IT Wireless network services. Administer service requests, execute network changes, and manage escalated incidents or priority incidents end-to-end. Collaborate with cross-technology teams to provide timely updates and coordinate incident resolutions. Identify root causes of network incidents and develop preventive actions while adhering to change management processes. Design and deploy wireless networks and authentication solutions, ensuring compliance with security best practices. Mentor junior team members while staying updated on industry trends in network security technologies. Drive results and foster a strong customer focus in a dynamic, global team environment. You have a Bachelor's degree in Telecommunications, Information Technology, Computer Science, or equivalent with 12+ years of experience in network services within complex environments. Deep knowledge in WLAN design/configuration, specifically with Aruba Access Points and Controllers. Proficiency in authentication protocols like RADIUS, TACACS, and LDAP. Strong problem-solving skills and attention to detail. Familiarity with ITIL processes and network technologies (TCP/IP, VRRP, etc.) It would be nice if you also had relevant certifications (e.g., ACCP, ACMA, ACCX). Knowledge of scripting and automation tools for network management. Experience in configuration and management of Cisco ISE. Expertise in handling complex routing in multi-vendor environments. Nokia is committed to innovation and technology leadership across mobile, fixed, and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs, and highly diverse teams with an inclusive culture where people thrive and are empowered. Nokia is committed to inclusion and is an equal opportunity employer. Nokia has received the following recognitions for its commitment to inclusion & equality: One of the World's Most Ethical Companies by Ethisphere. Gender-Equality Index by Bloomberg. Workplace Pride Global Benchmark. We are committed to a culture of inclusion built upon our core value of respect. Join us and be part of a company where you will feel included and empowered to succeed. Strategy and Technology lay the path for Nokia's future technology innovation and identify the most promising areas for Nokia to create new value. They set the company's strategy and technology vision, offer an unparalleled research foundation for innovation, and provide critical support infrastructure for Nokia.,

NTT DATA strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking an ITIL Account Service Operations Analyst to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). As an ITIL Account Service Operations Analyst, you will oversee, facilitate, and administer ITIL based service support on a 24x7 basis. Your responsibilities will include the management of service delivery processes such as incident management, problem management, request management, change management, service level management, and configuration management. You will compile, analyze, and report statistical data and trends relating to service level compliance and operational effectiveness. Additionally, you will lead the account and work towards building client relations, focusing on identifying gaps and process improvements. You will also suggest and share ITIL best practices and help implement them. Adapting communication techniques for audiences at multiple internal and external levels will be a key aspect of your role. Key Responsibilities: - Monitor alerts and manage critical incidents from a service management perspective (not technical) - Manage vendor relationships - Allocate work and mentor others Requirements: - 3-5 years of relevant experience or equivalent combination of education and work experience - Strong understanding of ITIL processes and principles - Leadership skills - Experience with handling multiple accounts - Knowledge of ITIL tools - Strong verbal and written communication skills - Strong ability to create and document processes - Competencies in conflict resolution, customer service, facilitation, and executive presentation About NTT DATA: NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com.,

NTT DATA is looking for an ITIL Account Service Operations Analyst to join their team in Noida, Uttar Pradesh, India. As part of this role, you will be responsible for overseeing, facilitating, and administering ITIL based service support on a 24x7 basis. This includes managing service delivery processes such as incident management, problem management, request management, change management, service level management, and configuration management. You will also be tasked with compiling, analyzing, and reporting statistical data and trends related to service level compliance and operational effectiveness. In addition, the role involves leading the account and working towards building client relations, focusing on identifying gaps and process improvements, and suggesting and sharing ITIL best practices to help implement them. You will need to adapt communication techniques for audiences at multiple internal and external levels and monitor alerts and manage critical incidents from a service management perspective. Other responsibilities include managing vendor relationships, allocating work, and mentoring others. To be successful in this role, you should have 3-5 years of relevant experience or an equivalent combination of education and work experience. Strong understanding of ITIL processes and principals, leadership skills, experience with handling multiple accounts, knowledge of ITIL tools, strong verbal and written communication skills, and the ability to create and document processes are also required. Competencies in conflict resolution, customer service, facilitation, and executive presentation are also important. NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. As a Global Top Employer, they have diverse experts in over 50 countries and a robust partner ecosystem. Their services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is committed to helping clients innovate, optimize, and transform for long-term success.,

As a Configuration Specialist, your primary responsibility will be setting up uCMDB configurations as per directives provided by the Configuration Process Manager. This includes defining the concept of Universal Discovery (UD) and identifying its applications implementation method based on functional requirements. Your tasks will involve identifying the architecture and deployment process of UD, as well as the installation and setup of the data flow probe and its log files. You will need to define concepts such as discovery adapters, discovery jobs, discovery scripts, and other discovery resources. Utilizing tools like CMS UI, Admin UI, and UD for discovery activities, you will be required to set up zone-based discovery methods and conduct discovery activities. You will also need to define TQL (Topology Query Language) according to process and business requirements. In addition, your role will involve designing and building agentless and agent-based discoveries, using inventory scanners, working with Software Library Viewer and various inventory tools, and applying application recognition processes and discovery rules. Troubleshooting issues related to integration, reconciliation, merging, and purging rules will be part of your responsibilities. You will also set up Enrichment rules in uCMDB and SMAX for data fulfilment and enrichment purposes. Furthermore, you will perform tasks such as application dependency mapping discovery, inventory discovery, system upgrades, CP upgrades, and underlying infrastructure management. You will create and move release packages from lower to production environments and ensure proper control of all Configuration Items under management. Collaborating with CI custodian groups, you will host governance forums to track and address operational challenges. You will also conduct configuration audits to validate information in CMDB and initiate root cause analysis and corrective actions when required. Your role will also involve coordinating effective Service Catalogue Management, change processes, Release Management, and other ITIL processes to deliver required Asset and Configuration data life-cycle processes. Additionally, you will provide knowledge transfer and training to technical groups and advance capabilities to less experienced staff. Creating and maintaining Application and Service Models, seeking support from Service/Application Owners, will be part of your responsibilities. You will assist the Process Manager in driving key objectives of the Configuration Management Process and participate in UATs pre and post any internal periodic release. Moreover, you will validate CMDB with any Change Management Request implementation as part of the review process. Independently tackling process failures and communicating updates to collaborators will also be expected from you. Finally, you will support the Process Manager in reviewing process and related documentation, represent Configuration Management in different forums, and educate through campaigns. This is a full-time, permanent position with opportunities to contribute to product release activities and drive efficiency within the Configuration Management Process.,

As an expert in Advanced NetApp L3 level support within the HV Services function at Hitachi Vantara, located in Hyderabad, India, you will play a crucial role in ensuring the high-performance operations of NAS systems. With over 8 years of hands-on experience with NetApp CDOT (ONTAP), your responsibilities will include providing L3-level support, optimizing NAS systems, and implementing automation solutions. Your expertise in ITIL processes such as Change Management and Problem Management will be essential in ensuring high availability and performance of NetApp CDOT in a NAS environment. Additionally, your hands-on experience with CVO ONTAP and proficiency in NetApp C Mode will enable you to configure, troubleshoot, and optimize various aspects of storage infrastructure. You will be responsible for managing and troubleshooting SMB/CIFS shares, NFS exports, and dual protocol shares to ensure seamless data access and performance. By conducting performance analysis, troubleshooting, and root cause analysis using tools like NetApp Active IQ Manager, OCUM, and OnCommand System Manager, you will contribute to the continuous improvement of storage operations. As a key member of the team, you will lead Problem Management activities, plan and execute patch/microcode upgrades, and collaborate with vendors and cross-functional teams to resolve complex technical issues. Your ability to mentor BAU support teams and translate business requirements into scalable technology solutions will be crucial in driving the success of the organization. If you have a B.E/B. tech/M.Sc. or equivalent degree and are passionate about leveraging your expertise in NetApp technologies to make a real-world impact with data, we invite you to join our diverse, global team. At Hitachi Vantara, we champion diversity, equity, and inclusion, and are committed to empowering individuals from all backgrounds to realize their full potential. Join us in co-creating meaningful solutions to complex challenges, turning organizations into data-driven leaders, and inspiring the future through innovation. At Hitachi Vantara, we support your holistic health and wellbeing, offer industry-leading benefits, and promote a culture of empowerment, allyship, and fresh perspectives. If you are excited about being part of a dynamic team that values innovation, diversity, and collaboration, Hitachi Vantara is the place where you can fulfill your purpose and achieve your potential. Come be a part of our journey towards creating a positive impact on industries and society.,

The ideal candidate for this role will be responsible for leading and overseeing the design, deployment, and maintenance of cloud and on-premises infrastructure. You will be involved in vendor management and ensuring the seamless integration of technology solutions to support the evolving needs of a fintech organization. Your responsibilities will include overseeing the design, deployment, and maintenance of cloud infrastructure (AWS, Azure, Google Cloud) while ensuring cost-efficiency, scalability, and security. You will also be responsible for ensuring the uptime and reliability of on-premises and hybrid IT infrastructure, including servers, storage, and networking. Additionally, you will evaluate, select, and manage IT vendors and service providers, negotiating contracts and service-level agreements (SLAs) to ensure optimal performance. Furthermore, you will implement and monitor security controls in compliance with financial industry regulations like PCI DSS, GDPR, and ISO 27001. You will also perform disaster recovery planning and testing for both cloud and on-premises environments. Leading a team of IT specialists, collaborating with cross-functional teams, and providing regular updates on infrastructure performance will also be part of your responsibilities. In terms of qualifications, we are looking for someone with strong knowledge of cloud platforms (AWS, Azure, Google Cloud), networking, and virtualization technologies. Proven experience in managing IT vendors and contracts, hands-on experience in Linux Administration, familiarity with ITIL processes and frameworks, and strong leadership skills are also required. Excellent problem-solving, communication, and vendor negotiation skills, as well as the ability to collaborate across teams and manage multiple projects effectively, are essential for this role. The ideal candidate should be detail-oriented and organized with strong time management skills, influencing skills, and the ability to create positive working relationships with team members at all levels. Excellent communication and interpersonal skills, a collaborative approach, and the ability to work effectively as part of a group effort to achieve organizational goals are also important. Education Qualification: Bachelor's degree in Information Technology, Computer Science, or a related field; Master's degree is a plus. Total Experience: 12 years of experience in IT infrastructure management, with at least 3 years in cloud infrastructure. Industry: IT/Software/BFSI/Banking/Fintech Work Arrangement: 5 days working from the office Location: Noida If you are excited about this opportunity and believe you are the right fit for the role, we invite you to apply and contribute to our success story. If your resume is shortlisted, you will hear back from us.,

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion it's a place where you can continue to grow, belong, and thrive. Your career here is about believing in yourself and seizing new opportunities and challenges. It's about expanding your skills and expertise in your current role and preparing yourself for future advancements. That's why we encourage you to take every opportunity to further your career within our great global team. As a Cross Technology Managed Services Engineer (L1) at NTT DATA, your primary responsibility will be to serve as the first point of contact for our clients, ensuring the continuous operation of their IT infrastructure and systems. You will proactively identify, investigate, and resolve technical incidents and problems, focusing on providing first-line support for standard and low-complexity incidents and service requests. Your goal is to ensure zero missed service level agreement conditions. On a daily basis, you will monitor client infrastructure and solutions, identifying issues before or as they arise. You will investigate first-line incidents assigned to you, determine the root causes, and offer telephonic, ITSM ticket, or chat support to clients in need. Routine maintenance activities like patching and configuration changes will be part of your responsibilities to ensure the smooth functioning of client systems. Working across two or more technology domains, such as Cloud, Security, Networking, Applications, or Collaboration, you will also update existing knowledge articles or create new ones, seek opportunities for work optimization, and provide support for project work as required. Additionally, you will play a role in disaster recovery functions and tests to guarantee the safety and integrity of our clients" data. Smooth shift changes are facilitated by your meticulous handovers to ensure service continuity. You will report and escalate incidents when necessary and work towards efficient and comprehensive resolutions of incidents and requests, always striving to deliver a positive client experience. To excel in this position, you should have: - Entry-level experience in troubleshooting and support within security, network, data center, systems, or storage in a medium to large ICT organization. - Basic understanding of management agents, redundancy concepts, and ITIL processes. - Disciplined handling of tickets on a day-to-day basis according to defined Standard Operating Procedures (SOPs). - Initiative to resolve tickets using available knowledge articles or provided SOPs. - Proficiency in ITSM tools. - Ability to plan activities and projects in advance and adapt to changing circumstances. - Customer-centric approach, comprehending client requirements and ensuring a positive experience. - Effective communication and collaboration across different cultures and social groups. - Skill in active listening and maintaining a positive attitude even in challenging environments. - Readiness to work diligently and extend work hours when needed. - A bachelor's degree or equivalent qualification in IT or Computing (or relevant work experience). This position offers a Hybrid Working environment and is an Equal Opportunity Employer.,

As a Cloud Managed Services Engineer (L3) at NTT DATA, you will be instrumental in delivering top-tier managed services to clients by proactively identifying and resolving cloud-based incidents and problems. Leveraging your deep technical expertise, you will ensure minimal disruptions and maximum efficiency for our clients" infrastructure. Your responsibilities will include configuring, installing, testing, and managing client infrastructure to maintain operational continuity. Your role extends to conducting necessary checks, applying monitoring tools, and responding to alerts promptly to identify and log problems. You will investigate third-line support calls, determine root causes of issues, provide on-site technical support, and collaborate with third-party vendors when required. Additionally, you will conduct monthly reviews of incidents and service requests, analyze them, and recommend enhancements to ensure quality improvement. Continuously providing feedback to clients, updating systems and portals, and identifying optimization opportunities, including automation, are integral parts of your daily tasks. You may also manage and implement projects within your technology domain to meet client requirements and timelines effectively. Your role may involve implementing disaster recovery functions and tests to ensure data protection and business continuity. To excel in this position, you should have extensive experience in a medium to large ICT organization in an engineering capacity. Demonstrated expertise in managed services with a strong understanding of ITIL processes is essential. Proficiency in managing platforms such as Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration is required. Additionally, experience in collaborating with vendors and third parties, effective communication skills across diverse cultures, proactive planning abilities, resilience under pressure, active listening skills, client-centric approach, and a degree in Information Technology/Computing or equivalent work experience are key qualifications for success. NTT DATA is a trusted global innovator of business and technology services, committed to helping clients innovate, optimize, and transform for long-term success. With a focus on investing in research and development to facilitate the digital future confidently and sustainably, NTT DATA is a Global Top Employer with diverse experts worldwide. Operating in over 50 countries, NTT DATA offers business and technology consulting, data and artificial intelligence services, industry solutions, application development and management, infrastructure management, and connectivity solutions. As part of the NTT Group, headquartered in Tokyo, NTT DATA is a leading provider of digital and AI infrastructure globally. This position offers remote working opportunities, reflecting NTT DATA's commitment to diversity, inclusion, and equal opportunities for all.,

As a Business System Analyst at our dynamic team, your role is crucial for the success of our IT operations. You will focus on ensuring the stability, efficiency, and continuous improvement of our Service Management technology applications and related operational processes. Your profile ideally includes a Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). With 2-4 years of experience in IT operations, including Service Management tools like ServiceNow, and complex technology environments. A strong understanding of ITIL processes and service management best practices is essential. You should have a proven ability to solve complex problems and implement effective solutions. Hands-on experience in configuring and maintaining enterprise systems and integrations is required, along with excellent communication, collaboration, and documentation skills. You should be able to manage multiple priorities effectively in a fast-paced environment. In this role, you will be responsible for overseeing and optimizing Service Management technology platforms to ensure high availability and performance. This includes managing, configuring, and maintaining system data, workflows, and integrations to meet business requirements. You will troubleshoot and resolve technical issues, collaborating closely with cross-functional teams to minimize impact and restore service. Monitoring system performance and implementing proactive measures to prevent disruptions will also be part of your responsibilities. Additionally, you will collaborate with stakeholders to gather requirements and implement enhancements to improve efficiency and user experience. Documenting operational procedures, configurations, and solutions to build a robust knowledge base is essential. You will also lead or participate in projects to deploy new features, upgrades, or migrations within the technology stack, ensuring compliance with internal policies, security standards, and best practices. Preferred skills for this role include being a ServiceNow Certified System Administrator or similar certifications, experience with automation tools, scripting, or workflow orchestration, and familiarity with cloud platforms, monitoring tools, and security practices. Join our team and contribute to the ongoing success and innovation of our technology operations while working alongside a passionate and talented team. At Clarivate, we are committed to providing equal employment opportunities for all qualified persons, ensuring non-discrimination in all aspects of employment.,

As an Assistant Vice President - Global Technology, you will be responsible for leading the design, building, and maintenance of our company's ServiceNow projects. Your role will be crucial in enhancing the utilization of ServiceNow, ensuring seamless operations, and driving innovation. The ideal candidate should possess in-depth knowledge of ServiceNow, demonstrate strong leadership skills, and have a track record of successfully delivering ServiceNow projects. To qualify for this role, you should hold a B.Tech. / MCA or equivalent degree and possess relevant certifications such as Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (CIS), and Certified Application Developer (CAD). Additional certification in CIS ITOM is optional but advantageous. Your technical expertise should include a sound understanding of architectural best practices in ServiceNow, proficiency in ServiceNow development encompassing scripting languages (JavaScript, GlideScript), APIs, integrations, and web technologies (HTML, CSS, XML). Experience with NOW Mobile App, NOW Virtual Assistant, and NOW Assist is desirable. You should excel in project management, exhibit strong leadership qualities, and possess excellent communication skills. Key responsibilities in this role involve overseeing the company's ServiceNow platform, leading the design and enhancement of ServiceNow solutions, ensuring compliance with company standards and best practices, managing development tasks, tracking costs and value, staying updated on ServiceNow products and technologies, collaborating with stakeholders, and supporting the ServiceNow support team. You will also be involved in handling tough ServiceNow support issues, monitoring daily tasks on the ServiceNow platform, analyzing incidents and resolving problems, overseeing the creation and maintenance of reports and dashboards, managing instance administration, setting up workflows and forms, handling system integrations, and participating in meetings to explore new ServiceNow applications. To succeed in this role, you should have extensive experience as a ServiceNow Architect, a deep understanding of various ServiceNow modules (ITSM, ITOM, ITBM, HR, CSM), expertise in ServiceNow development, familiarity with ITIL processes, proficiency in Agile and Waterfall methodologies, and the ability to optimize ServiceNow instances for improved performance. Strong communication, teamwork, leadership, analytical, problem-solving, and troubleshooting skills are essential for this position. Experience with development methodologies and helpdesk software will be beneficial in fulfilling the responsibilities effectively.,