827 Itil Processes Jobs - Page 7

As a Cross Technology Managed Services Engineer (L1) at NTT DATA, your role involves being the first point of contact for clients to ensure the operational status of their IT infrastructure and systems. You will proactively identify, investigate, and resolve technical incidents and problems, focusing on first-line support for standard and low-complexity incidents and service requests. Your primary objective is to uphold zero missed service level agreement conditions. Key Responsibilities: - Monitor client infrastructure and solutions daily to identify and address problems and errors promptly. - Dive deep into first-line incidents to determine root causes and provide telephonic, ITSM ticket, ...

About The Role Engage with stakeholders to gather, analyze, and document business requirements for ServiceNow implementations and enhancements. Translate business needs into functional and technical requirements in alignment with ServiceNow capabilities. Work closely with developers, architects, and administrators to ensure requirements are implemented effectively and meet business objectives. Support ServiceNow configuration activities such as forms, workflows, business rules, and integrations. Conduct workshops, interviews, and requirements sessions with end-users and process owners. Develop user stories, acceptance criteria, and process documentation. Monitor and track requirements throug...

The Opportunity: Sr. Engineer will be responsible for leading the support and maintenance of enterprise applications including Office 365, Active Directory, Windows 365, Certificates provisioning and ServiceNow . This role will be a full-time position based out of our Coimbatore office. This role involves close collaboration with Level 3 support, Development teams and Vendors to ensure optimal performance and reliability of business-critical systems. The ideal candidate will bring strong technical expertise, Leadership capabilities , and a proactive approach to preventing disruptions and enabling scalable growth in a fast-paced life sciences environment. You will guide a team in delivering h...

As a Server Infrastructure Lead at the bank, your role is crucial in ensuring the smooth and reliable operation of servers, operating systems, virtualization, backup, and storage infrastructure. You will be responsible for overseeing day-to-day operations, projects, maintaining infrastructure uptime, and leading a team of technicians and contractors to ensure compliance with regulations. Key Responsibilities: - Manage team responsible for Servers, Operating system, Virtualization, Backup, and Storage - Oversee Vendor management and ensure compliance with regulations - Implement Vulnerability and Patch management processes - Handle Budgeting, Audit, and Risk management for server infrastructu...

As an ITIL Systems Administration Analyst at NTT DATA in Noida, Uttar Pradesh, India, you will be responsible for overseeing and administering ITIL based service support on a 24x7 basis. Your key responsibilities will include: - Managing service delivery processes such as incident management, problem management, request management, change management, service level management, and configuration management. - Compiling, analyzing, and reporting statistical data and trends related to service level compliance and operational effectiveness. - Leading the account and working towards building client relations. - Focusing on identifying gaps and driving process improvements. - Suggesting and sharing...

As a Cloud Managed Services Engineer (L3) at NTT DATA, your primary responsibility will be providing a managed service to clients by proactively identifying and resolving cloud-based incidents and problems. You will need to maintain a high level of service through pre-emptive incident resolution activities, product reviews, operational improvements, and quality assurance. Your role will involve ensuring zero missed service level agreement conditions, managing tickets of high complexity, conducting advanced tasks, and providing resolutions to a diverse range of complex problems. Additionally, you will be utilizing considerable judgment, independent analysis, and deep technical expertise to ac...

As a ServiceNow Developer at South Star, you will play a crucial role in designing, developing, and implementing solutions within the ServiceNow platform. You will collaborate with stakeholders to understand business requirements and translate them into technical solutions within the ServiceNow platform. Your responsibilities will include designing and developing ServiceNow applications, configuring and customizing ServiceNow modules, and troubleshooting ServiceNow workflows. Additionally, you will work closely with cross-functional teams to ensure successful implementation and integration of ServiceNow solutions. **Key Responsibilities:** - Collaborate with stakeholders to understand busine...

As an experienced professional in network and security technologies, you will be required to have in-depth knowledge and hands-on experience in Gigamon/Splunk technologies. You must have certifications in one of the mentioned areas to qualify for this role. Key Responsibilities: - Carefully plan the deployment of Gigamon solutions, considering the network topology and traffic patterns. - Collaborate with the client's IT teams to ensure the seamless integration of Gigamon devices into the existing network infrastructure. - Continuously monitor network traffic at various points in the network to capture data packets. - Analyze packet-level data to gain insights into network performance, applic...

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Role Overview: As a Production Support Specialist at EY, you will be responsible for providing 24/7 production support for critical applications and systems. Your role will involve troubleshooting and resolving production issues, conducting root cause analysis (RCA), implementing permanent fixes, driving continuous improvement (CI) initiativ...

As a potential candidate for Synez Technologies Pvt. Ltd., a fast-growing IT solutions company specializing in digital transformation through cutting-edge enterprise platforms, you would be excited to know about the open roles within their ServiceNow Practice/ITSM department. **Role Overview:** You would be responsible for developing, configuring, and customizing ServiceNow ITSM modules, building workflows, business rules, and integrations using ServiceNow Studio, and collaborating with BA and QA teams for requirement analysis and testing. You would ensure code reusability and implement best practices for development. **Key Responsibilities:** - Develop, configure, and customize ServiceNow I...

As a Cloud Reliability Engineer at ThoughtSpot, your main focus will be maintaining the reliability and availability of our cloud-based infrastructure. You will work in shifts and handle on-call duties to ensure smooth cloud operations, manage incidents, and change requests within defined SLAs. Your contributions will include efforts to automate operational tasks, reduce manual interventions, and improve overall efficiency. **Responsibilities:** - Monitor and manage cloud-based infrastructure to ensure high availability, performance, and security. - Respond to alerts and incidents, troubleshooting and resolving issues swiftly to minimize downtime. - Perform root cause analysis and post-incid...

Role Overview: At PwC, your role as an Associate in the Tower of Data, Analytics & Specialist Managed Service will involve working as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Your responsibilities at this management level will include but are not limited to: Key Responsibilities: - Use feedback and reflection to develop self-awareness, personal strengths, and address development areas. - Be flexible to work in stretch opportunities/assignments. - Demonstrate critical thinking and the ability to bring order to unstructured problems. - Review Ticket Quality and deliverables, provide Status Reporting for the project. - Adhere to SLA...

As an Apps Support Intmd Analyst at Citi, your role involves providing technical and business support for users of Citi Applications. You will utilize your understanding of apps support procedures and concepts to address and resolve issues raised by stakeholders. Your responsibilities include participating in disaster recovery testing, application releases, and performing post-release checkouts. Additionally, you will analyze applications for risks, vulnerabilities, and security issues. Your active involvement in Support Project items and cooperation with Development colleagues will directly impact the business's stability, efficiency, and effectiveness. Key Responsibilities: - Provide techn...

Role Overview: As a Technical Support Specialist within the CDO EICS Networks team at Nokia, you will play a crucial role in ensuring the reliability and performance of global Wireless LAN and connectivity services. Your expertise in WLAN design and advanced troubleshooting will be key in transitioning towards a hybrid network, enhancing service delivery for IT Wireless network solutions. Key Responsibilities: - Provide expert IT service management in Incident, Problem, and Change Management for Wireless LAN and CPPM technologies. - Analyze and resolve complex production network issues to ensure reliable service operation for IT Wireless network services. - Administer service requests, execu...

Customer Service Excellence Deliver superior customer service to ensure the best customer experience and maximum availability. Communicate effectively and professionally with customers to build strong relationships. Incident and Request Management Accurately log all incidents, service requests, and problems following established practices. Diagnose, prioritize, troubleshoot, and resolve incidents or escalate as required, adhering to predefined processes and Service Level Agreements (SLAs). Documentation and Knowledge Management Document all work accurately and in a timely manner using specified tools and processes. Proactively create and update knowledge articles to improve resolution proces...

Your Role Experienced cloud infrastructure specialist with 4-6 years in UNIX environments and OpenStack administration. Proficient in deploying and managing OpenStack services, networking, storage, and user/project configurations. Skilled in Red Hat OpenShift cluster management, container orchestration, and CI/CD pipeline integration. Hands-on expertise in scripting (Bash/Python) for automation and monitoring tasks. Well-versed in ITIL processes and incident management using BMC Remedy. Strong documentation, troubleshooting, and vendor coordination capabilities. Your Profile 4-6 years of experience in system administration and cloud infrastructure. Strong hands-on experience with OpenStack, ...

Your Role Lead daily production support operations, ensuring adherence to KPIs, SLAs, and business expectations. Provide Level 2 support, resolve incidents, and manage service/change requests aligned with ITIL processes. Analyze recurring issues, drive root cause investigations, and implement permanent fixes for stability. Collaborate with stakeholders and cross-functional teams, ensuring effective communication and issue resolution. Manage and mentor a production support team, contribute to process improvements, documentation, and knowledge sharing. Your Profile 12+ years of experience in Application L2 Production Support, Business Analysis, and Monitoring. Proficient in SQL, application mo...

Role Overview: As a Member of the 24x7 Cloud Network Operations Centre, your primary responsibility will be to work on escalated/production issues and provide solutions within the defined SLA. You will also guide L1 engineers and collaborate with them in troubleshooting activities. It is essential to take ownership of customer-reported issues and ensure problems are resolved effectively. Your role will involve researching, diagnosing, troubleshooting, and identifying solutions to address customer concerns. Additionally, you should have strong knowledge in Server Administration for both Windows and Linux platforms and be willing to work in rotational shifts. Key Responsibilities: - Set up pro...

As an L0 Monitoring Analyst at our company based in Navi Mumbai, you will play a crucial role in ensuring the smooth operation of IT systems through real-time monitoring and incident management. Your qualifications should include exposure to ITIL processes and a certification in basic IT/Networking. Additionally, you should possess 2-4 years of experience in IT monitoring or helpdesk roles with expertise in monitoring tools and network operation center functions. **Key Responsibilities:** - Perform real-time monitoring of servers, network devices, applications, jobs, and services using monitoring tools such as JP1, SolarWinds, Nagios, Zabbix, SCOM, App Dynamics, Dynatrace, and Ops Ramp. - Id...

As a Cross Technology Managed Services Engineer (L1) at NTT DATA, your role involves being the first point of contact for clients to ensure their IT infrastructure and systems are operational. Your responsibilities include: - Proactively identifying, investigating, and resolving technical incidents and problems. - Providing first-line support for standard and low-complexity incidents and service requests. - Monitoring client infrastructure and solutions, identifying and addressing problems before or as they occur. - Diving deep into incidents to pinpoint root causes and provide support via telephonic, ITSM ticket, or chat. - Performing maintenance activities such as patching and configuratio...

Role Overview: As an experienced cloud infrastructure specialist at Capgemini, you will have the opportunity to shape your career in a collaborative and inspiring environment. You will be responsible for deploying and managing OpenStack services, networking, storage, and user/project configurations. Additionally, you will utilize your skills in Red Hat OpenShift cluster management, container orchestration, and CI/CD pipeline integration. Your expertise in scripting for automation and monitoring tasks, as well as your knowledge of ITIL processes and incident management, will be key in this role. Key Responsibilities: - Deploy and manage OpenStack services, networking, storage, and user/projec...

Required Skills and Experience Having 5+ Years of experience in Service Level Management (SLM) Define and manage service level objectives (SLOs) and ensure alignment with CUSTOMER expectations. Monitor and evaluate service performance against agreed SLAs on a monthly basis. Identify and report service level defaults when performance metrics fall below expected thresholds. Administer service level credits (liquidated damages) for SLA breaches, calculated based on the percentage of calls outside acceptable service levels. Facilitate earn-back mechanisms when performance exceeds SLA targets, subject to CUSTOMER discretion. Ensure SLA compliance across all in-scope services including incident, c...

As the Salesforce Practice Lead at Tachyon, your main responsibility is to oversee and lead the Salesforce practice to ensure successful project delivery and application management services. Your role involves strategic planning, team management, delivery quality, and enhancing Salesforce capabilities to meet client needs. **Key Responsibilities:** - **Salesforce Practice Management:** - Build and lead the Salesforce practice, focusing on growth and enhancing capabilities across various Salesforce clouds. - Develop and implement best practices, standards, and methodologies for consistent, high-quality project delivery. - Manage resource planning, team development, and upskilling to meet mark...

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service ManagementMinimum 3 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to ...

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : ServiceNow Configuration Management Database (CMDB)Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will oversee the development and implementation of IT service management solutions using ServiceNow. Your typical day will involve collaborating with various teams to ensure that service management processes are efficient and effective, while also providing guidance and suppor...