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IT System Administrator

IT System Administrator

TALENTMATE

5 - 7 years

0 Lacs

bengaluru karnataka india

Posted:19 hours ago| Platform:

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Skills Required

management crm ai marketing service connect healthcare support aws azure sharepoint security compliance software mfa resolve network triage onboarding offboarding report diagnostics inventory troubleshooting macos documentation communication certifications itil technology portal stack developer research payments

Work Mode

On-site

Job Type

Full Time

Job Description

Description

Job Description

About Exeevo

Exeevo is a global leader in customer relationship management (CRM) solutions, purpose-built for the Life Sciences industry. Our AI-powered, cloud-based platform unifies sales, marketing, medical, and service functions, enabling pharmaceutical, biotech, and medical device organizations to connect with stakeholders in transformative and innovative ways. By leveraging advanced technologies, Exeevo empowers Life Sciences companies to redefine how they engage with healthcare professionals, patients, and other key audiences, driving growth and delivering measurable business impact.Serving thousands of users across pharmaceutical and medical device companies globally, Exeevo has a strong international presence with offices in China, India, Europe, and North America

About The Role

The IT Support Engineer handles complex IT issues, works with infrastructure and applications across public cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform (GCP),Microsoft 365 services, endpoint management, and system-level troubleshooting.

Provide advanced support for desktops, laptops, peripherals, and OS (Windows/macOS)
Administer and troubleshoot Microsoft 365, Exchange, SharePoint, and Teams
Working knowledge of at least one cloud platform: AWS, Azure, or GCP
Manage security groups, distribution lists, and access permissions
Manage Intune for device policies, compliance, and software deployment
Handle identity and access management via Azure AD (MFA, group policies)
Respond to and resolve basic user support requests via ticketing system, phone, or email
Troubleshoot and resolve issues related to MS Office, printers, and basic network connectivity
Perform initial triage of incidents and escalate where necessary
Assist with user onboarding/offboarding, including account creation and equipment setup
Monitor IT systems and report abnormalities or outages
Coordinate with vendors for IT procurements and support escalations
Perform hardware diagnostics and replacements
Monitor and maintain IT systems including security (Defender for Endpoint/Kaseya-Bitdefender)
Ensure IT asset inventory is accurate and updated
Work within ITSM system to manage incident queues and escalate to L3 when necessary

Requirements

5-7 years of experience in IT support with L2 responsibilities
Hands-on experience with Microsoft 365, Intune, Azure AD, and endpoint security tools
Strong troubleshooting skills for Windows and macOS systems
Understanding of ITSM/ticketing systems such as ManageEngine, Jira
Good documentation and communication skills
Certifications like Microsoft 365 Fundamentals or ITIL are a plus
Willingness to work in the US / Canada time zones.

Job DetailsRole Level: Entry-Level Work Type: Full-Time Country: India City: Bengaluru ,Karnataka Company Website: https://Exeevo.com Job Function: Information Technology (IT) Company Industry/Sector: Information Technology and ServicesWhat We Offer

About The Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.ReportSimilar JobsBI Specialist - R01554143TalentmateProduct Owner - R01553835TalentmateFull Stack DeveloperTalentmateIntermediate Quality Assurance - ChennaiTalentmateProject ManagerTalentmateProject ManagerTalentmateDisclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.

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IT System Administrator