Assistant Manager (Operations- Voice process) (International BPO) Job Description: • Assistant Manager: - Handle the International BPO Sale process. (Sales background Must) • Responsible for managing the entire customer base registered in the region and increasing revenue per customer, reducing revenue leakages, ensure high customer satisfaction level. • Problem solving skills to quickly ascertain a situation and be decisive in solving it - Time management to meet production deadlines and shipment to the internal customers. • Communicating courteously with customers by telephone, email, and letter. - Handling customer complaints or any major incidents, such as a security issue or an irate customer. Roles and Responsibilities: • Candidates should have experience of Manager under Sales/KPIs • Ability to perform multi tasks and adjust quickly in short time frames. • Demonstrated ability to work effectively either as an individual or member of a team and relate effectively with staff on all levels. • Give timely and real time feedback with a view towards improving Operational and individual efficiency. • Knowledge of operational processes, logical thinking, reporting and analysis. • Provide feedback, training sessions and other team development exercises. Desired Candidate Profile: • Candidate must be comfortable working in night shifts and working from office. • Must possess strong communication, interpersonal, Sales experience and influencing skills. • Must be analytical and detail oriented. • Should have handled a team of 4-5 TLs. • Candidate must be comfortable working in night shifts and working from office. Perks & Benefits:  Incentives- Monthly  Benefits of Insurance  Attendance Bonus  Loyalty Bonus  5 Working Days  US Shifts Connect HR :9967718747 HR email :hr@brocussolutions.com CTC: 6 LPA Show more Show less

Profile – Experience Associate. (CSR) • The opening is for an International Call center (US Shift) • Candidate must be comfortable to work in night shift. • Must have excellent communication and skills to handle sales and customer service work. • Candidates need pitching skills to achieve sales targets. • Should have worked with any international BPO for more than 6 months. • Fresher also comfortable but should have excellent communication in English. Desired Candidate Profile • Qualification HSC Pass and above • Comfortable to work in night shifts and must have go getter attitude towards work. • Must have excellent communication and sales skills. Perks & Benefits: • Incentives- Daily & Monthly • Benefit of Accidental Insurance. • Attendance Bonus • 5 Working Days • Fixed Night Shift Location: Sanpada, Navi Mumbai HR Emma-8433771532 Show more Show less

Company Description BROCUS IT SOLUTIONS PVT LTD is one of the leading providers of BPO services located in Navi Mumbai. We specialize in delivering customized, cost-effective solutions to streamline the administrative back-office functions of major companies. Leveraging India's vast pool of English-speaking talent, our services include SEO, Marketing, and Support, aimed at enhancing business processes and workflow efficiency. Role Description This is a full-time, on-site role based in Navi Mumbai for an HR Manager – International BPO. The HR Manager will be responsible for overseeing the recruitment process, employee relations, talent management, compliance with international regulations, and employee engagement initiatives. Day-to-day tasks include managing HR policies, coordinating with different departments, and maintaining an efficient work environment. Qualifications Experience in recruitment, talent management, and employee relations Proficiency in HR policies, workforce planning, and regulatory compliance Strong communication, interpersonal, and negotiation skills Ability to manage and lead HR functions in a fast-paced BPO environment Proven ability to work in an international setting and handle diverse teams Bachelor’s degree in human resources, Business Administration, or related field Minimum 5 years of HR experience, with at least 2–3 years in an International BPO setup Proven track record in bulk recruitment , especially for international processes Strong leadership, decision-making, and team-driving capabilities Ability to work under pressure and stretch as needed to meet hiring goals Proficiency in MS Office, HR tools, and recruitment platforms Key Responsibilities: Talent Acquisition & Workforce Planning: Lead high-volume hiring for international voice/non-voice processes Develop and execute recruitment strategies to meet business demands Build sourcing pipelines and manage vendor coordination when needed Ensure TAT and quality of hiring remains consistently high Team Leadership & HR Operations: Lead, train, and motivate a team of recruiters and HR executives Monitor and improve team performance through clear KPIs and mentoring Oversee HR operations, including onboarding, documentation, and employee records Employee Engagement & Culture Building: Design and drive employee engagement programs aligned with international BPO culture Act as a bridge between employees and management to foster a positive work environment Handle grievance redressal with maturity and confidentiality Performance Management: Coordinate the performance appraisal cycle and feedback process Identify underperformance issues and assist in performance improvement plans Compliance & Administration: Ensure compliance with local labor laws and international HR standards Maintain HR MIS, audit readiness, and statutory documentation Preferred Attributes: Hands-on approach with a "get-it-done" attitude Willingness to work in fast-paced, target-driven environments Flexible with work timings if required to align with global operations SALARY RANGE : 5 Lacs LPA to 6 Lacs LPA Show more Show less

We are seeking a highly motivated and results-driven Sales Team Leader to manage and drive performance in our international BPO’s. The ideal candidate will be responsible for coaching and mentoring a team of sales agents, optimizing conversions, and ensuring sales targets are met. 1. Roles and Responsibilities: · Candidates should have experience of Team Handling/Sales/KPIs. · Drive high conversion rates for both inbound and outbound sales. · Implement sales strategies to overcome objections and close deals effectively. · Analyse sales trends and take corrective actions to improve performance. · Demonstrated ability to work effectively either as an individual or member of a team and relate effectively with staff on all levels. · Knowledge of operational processes, logical thinking, reporting and analysis. · Making daily & monthly reports maintain the SLAs of team. 2)Required Skills: · At least 1 year of experience as a Team Leader in Sales (INTERNATIONAL BPO MUST). · Strong understanding of sales techniques, objection handling, and closing strategies . · Excellent communication and interpersonal skills.Must be analytical and detail oriented. · should have handled a team of 15-20 FTEs. · Ability to coach, mentor, and drive performance in a high-pressure environment. · Experience working with CRM tools and sales reporting 3 )Perks & Benefits: · Performance-based incentives · Benefits of Insurance · Exciting and dynamic work environment · Attendance Bonus 5 Working Days US Shifts CALL HR:9967718747 CTC:5.5 LPA

Team Leader - International Voice Process. We are seeking a highly motivated and results-driven Sales Team Leader to manage and drive performance in our international BPO’s US home security process. The ideal candidate will be responsible for coaching and mentoring a team of sales agents, optimizing conversions, and ensuring sales targets are met. 1. Roles and Responsibilities: • Candidates should have experience of Team Handling/Sales/KPIs . • Drive high conversion rates for both inbound and outbound sales. • Implement sales strategies to overcome objections and close deals effectively. • Analyse sales trends and take corrective actions to improve performance. • Demonstrated ability to work effectively either as an individual or member of a team and relate effectively with staff on all levels. • Knowledge of operational processes, logical thinking, reporting and analysis. • Making daily & monthly reports maintain the SLAs of team. 2)Required Skills: • At least 1 year of experience as a Team Leader in Sales (INTERNATIONAL BPO MUST). • Strong understanding of sales techniques, objection handling, and closing strategies. • Excellent communication and interpersonal skills.Must be analytical and detail oriented. • should have handled a team of 15-20 FTEs • Ability to coach, mentor, and drive performance in a high-pressure environment. • Experience working with CRM tools and sales reporting. 3)Perks & Benefits: • Performance-based incentives • Benefits of Insurance • Exciting and dynamic work environment • Attendance Bonus • 5 Working Days • US Shifts 4) Location : Sanpada,Navi Mumbai , Maharashtra

As an Experience Associate in this International Call center with US Shift, you will be required to work comfortably in night shifts. Your primary responsibilities will include handling sales and customer service work, using your excellent communication skills to achieve sales targets. It is essential that you have prior experience of working in any international BPO for more than 6 months. However, freshers are also welcome if they possess excellent English communication skills. The ideal candidate for this role should be an HSC Pass or above, willing to work night shifts with a proactive attitude towards work. You must have outstanding communication and sales skills to excel in this position. In this role, you can look forward to benefits such as daily and monthly incentives, accidental insurance coverage, attendance bonus, a 5-day work week, and a fixed night shift schedule. Location: Sanpada, Navi Mumbai.,

We are seeking a highly motivated and results-driven Sales Team Leader to manage and drive performance in our international BPO’s. The ideal candidate will be responsible for coaching and mentoring a team of sales agents, optimizing conversions, and ensuring sales targets are met. 1. Roles and Responsibilities: • Candidates should have experience of Team Handling/Sales/KPIs. • Drive high conversion rates for both inbound and outbound sales. • Implement sales strategies to overcome objections and close deals effectively. • Analyse sales trends and take corrective actions to improve performance. • Demonstrated ability to work effectively either as an individual or member of a team and relate effectively with staff on all levels. • Knowledge of operational processes, logical thinking, reporting and analysis. • Making daily & monthly reports maintain the SLAs of team. 2)Required Skills: • At least 1 year of experience as a Team Leader in Sales (INTERNATIONAL BPO MUST). • Strong understanding of sales techniques, objection handling, and closing strategies. • Excellent communication and interpersonal skills.Must be analytical and detail oriented. • should have handled a team of 15-20 FTEs. • Ability to coach, mentor, and drive performance in a high-pressure environment. • Experience working with CRM tools and sales reporting 3)Perks & Benefits: • Performance-based incentives • Benefits of Insurance • Exciting and dynamic work environment • Attendance Bonus • 5 Working Days • US Shifts Interview Timings: 6.30pm till 9.00pm (Monday to Friday) 4) Location: Sanpada,Navi Mumbai , Maharashtra 5) Contact Number: 8097181658 (HR Nova)

Company Description BROCUS IT SOLUTIONS PVT LTD is a leading provider of BPO services based in Navi Mumbai. Our company delivers customized, cost-effective solutions to manage the administrative back-office functions of major companies. Leveraging India’s vast pool of talent and English-speaking professionals, we help organizations improve business processes and workflow, thus driving growth. In addition to BPO services, we offer SEO, Marketing, and Support services, positioning ourselves as a comprehensive solutions provider. Role Description This is a full-time, on-site role for a Marketing Manager located in Mumbai. The Marketing Manager will be responsible for developing and executing marketing strategies, managing marketing campaigns, overseeing content creation, conducting market research, and coordinating with different departments to ensure alignment with overall business goals. This role requires day-to-day management of marketing activities and close collaboration with the sales and product teams. Qualifications Marketing Strategy, Digital Marketing, and Marketing Campaign Management skills Content Creation, Content Strategy, and SEO optimization skills Market Research, Data Analysis, and Trend Analysis skills Proficiency in Marketing Tools and Software Excellent written and verbal communication skills Ability to work collaboratively within a team and with cross-functional departments Bachelor's degree in Marketing, Business, or a related field Experience in the IT industry is a plus Perks & Benefits: · Attendance bonus · Benefits of insurance · Fixed night shifts – No rotational or graveyard shifts · 5-day work week · A dynamic and growth-oriented work culture CTC: 10 LPA UPTO Call HR: 9967718747 Can Drop Resume : hr@brocussolutions.com