Assistant Manager

Assistant Manager (Operations- Voice process) (International BPO) Job Description: • Assistant Manager: - Handle the International BPO Sale process. (Sales background Must) • Responsible for managing the entire customer base registered in the region and increasing revenue per customer, reducing revenue leakages, ensure high customer satisfaction level. • Problem solving skills to quickly ascertain a situation and be decisive in solving it - Time management to meet production deadlines and shipment to the internal customers. • Communicating courteously with customers by telephone, email, and letter. - Handling customer complaints or any major incidents, such as a security issue or an irate customer. Roles and Responsibilities: • Candidates should have experience of Manager under Sales/KPIs • Ability to perform multi tasks and adjust quickly in short time frames. • Demonstrated ability to work effectively either as an individual or member of a team and relate effectively with staff on all levels. • Give timely and real time feedback with a view towards improving Operational and individual efficiency. • Knowledge of operational processes, logical thinking, reporting and analysis. • Provide feedback, training sessions and other team development exercises. Desired Candidate Profile: • Candidate must be comfortable working in night shifts and working from office. • Must possess strong communication, interpersonal, Sales experience and influencing skills. • Must be analytical and detail oriented. • Should have handled a team of 4-5 TLs. • Candidate must be comfortable working in night shifts and working from office. Perks & Benefits:  Incentives- Monthly  Benefits of Insurance  Attendance Bonus  Loyalty Bonus  5 Working Days  US Shifts Connect HR :9967718747 HR email :hr@brocussolutions.com CTC: 6 LPA Show more Show less