Quality Analyst

Company Description

Brocussolutions is a leading provider of BPO services in Navi Mumbai, specializing in administrative back-office functions for major companies. As one of the best BPOs in Navi Mumbai, we offer customized and cost-effective solutions tailored to meet unique business needs. Our services help organizations enhance business processes and workflows, leading to increased efficiency and performance. In addition to BPO services, we also offer SEO, marketing, and support services.

Role Description

This is an on-site, full-time role for a Quality Analyst based in Mumbai. The Quality Analyst will be responsible for ensuring the quality of services delivered, performing quality control procedures, and maintaining quality assurance protocols. Day-to-day tasks include analyzing data to identify areas of improvement, implementing quality management strategies, and communicating findings and recommendations to the team.

Qualifications

• Strong Analytical Skills for data analysis and improvement identification
• Experience in Quality Control and Quality Assurance procedures
• Quality Management skills to develop and maintain quality standards
• Excellent Communication skills to convey findings and recommendations clearly
• Attention to detail and problem-solving abilities
• Bachelor’s degree in a relevant field
• Previous experience in a quality assurance or quality control role is a plus