About Bigul At Bigul, we are working passionately to create an ecosystem for smart investors and traders to envisage, build and execute their Mantra. Bigul, an innovative FinTech platform, originates from Bonanza Portfolio Limited, one of India's most significant and long-standing brokerage houses. Bigul has fundamentally transformed the public perception of stock market brokerage, instilling trust where scepticism once prevailed. The strength of Bigul lies in its team - a synergistic blend of seasoned financial experts and dynamic technologists. Bigul stands as a testament to the fusion of technology, financial expertise and customer relationships nurtured by Bonanza. We are defined by our principles. Job Purpose: To monitor, evaluate, and improve the quality of calls made by the telecalling team engaged in client acquisition, lead conversion, and customer support for stock market services. The role ensures adherence to communication standards, compliance guidelines, and sales process integrity to enhance customer satisfaction and business performance. Key Responsibilities: Monitor inbound and outbound calls of telecallers to evaluate call quality, compliance, and sales effectiveness. Ensure telecallers follow company communication scripts, SEBI/Exchange guidelines, and data privacy standards. Identify areas of improvement in communication, product knowledge, and sales approach. Provide feedback and coaching sessions to telecallers to improve performance and conversion quality. Prepare daily, weekly, and monthly quality reports, highlighting key trends and recurring issues. Conduct regular calibration sessions with team leaders and managers to align evaluation criteria. Evaluate adherence to regulatory and internal compliance standards, including call disclosures and customer data handling. Support the training team by sharing insights on skill gaps and improvement areas. Suggest process or script improvements to enhance conversion rates and customer experience. Maintain proper documentation of call audits, evaluation forms, and performance summaries. Key Skills and Competencies: Strong understanding of stock broking, demat, and trading account processes. Knowledge of SEBI / NSE / BSE compliance requirements for telecalling and client acquisition. Excellent listening, analytical, and communication skills. Attention to detail with the ability to identify behavioral and technical call quality gaps. Strong proficiency in MS Excel, CRM tools, and call monitoring systems. Ability to give constructive feedback and manage multiple evaluations. Qualifications and Experience: Graduate in Commerce / Finance / Business Administration or related field. 25 years of experience in a Quality Analyst or Call Monitoring role, preferably in the stock broking / financial services industry. NISM certification (Equity or Derivatives) preferred. Prior experience monitoring sales or telecalling teams is an advantage. Performance Metrics: Call quality score improvement Compliance adherence rate Conversion quality (lead-to-account ratio) Reduction in repeat rrors or complaints Effectiveness of feedback implementation
Requirements for Partner Experience Associate: Minimum of 1-2 years of work experience in Broking industry, effectively handling partner interactions across voice (phone calls) and non-voice (email, chat, ticketing system) channels. Demonstrated ability to deliver excellent service and resolve issues with good judgment and effectively handle partner complaints and escalations. Excellent analytical abilities for troubleshooting complex issues and providing accurate, effective solutions. Skilled at coordinating with cross-functional teams and proficient in taking proactive follow-ups to ensure timely and complete resolution for partners. Comfortable and capable of simultaneously managing calls, emails, and chats in a dynamic, inbound partner assistance environment. Strong communication skills, both verbal and written, with a friendly, professional tone and empathetic tone. Ability to quickly adapt to a fast-paced, technologically advanced environment and comfortable learning new systems and platforms. Strong organizational skills, and the ability to effectively prioritize tasks and manage workload. Demonstrated ability to accurately track and maintain end-to-end customer conversations and solutions in CRM/ticketing systems for future assistance and insights. NISM Certifications (e.g., Equity Derivatives, Securities Operations & Risk Management) are a significant advantage. Good stock market knowledge and financial instruments are mandatory. Genuine desire and passion to help and assist partners, coupled with a deep commitment to ensuring their happiness and satisfaction.
Job Description Job Overview: We are seeking a dynamic and result-oriented Partner Acquisition -Intern to drive business growth by identifying, acquiring, and managing new business partners, sub-brokers, and channel partners in the stock broking industry. The role involves building strong relationships, achieving acquisition targets, and ensuring seamless onboarding of partners. Key Responsibilities: Identify, source, and acquire new partners, sub-brokers, and channel partners to expand business. Generate leads through various channels (cold calling, networking, references, digital platforms). Conduct meetings, presentations, and discussions with prospective partners to explain business models and value propositions. Facilitate partner onboarding process including documentation, compliance, and training. Maintain strong business relationships with partners to ensure long-term association and revenue generation. Collaborate with internal teams (operations, compliance, and technology) to provide support and resolve partner queries. Achieve monthly and quarterly acquisition and revenue targets. Keep updated with industry trends, competitor activities, and regulatory guidelines (SEBI/Exchange rules). Key Skills & Competencies: Strong communication, presentation, and interpersonal skills. Negotiation and persuasion skills to close deals. Self-motivated and target-driven approach. Ability to build and maintain professional relationships. Knowledge of financial markets, stock broking, mutual funds, and investment products. Qualifications & Experience: Graduate/Postgraduate in Finance, Business Administration, or related field. Understanding of SEBI regulations and broking industry processes will be an added advantage. What We Offer: Attractive incentive-based earnings along with fixed salary. Exposure to fast-growing financial services sector. Career growth opportunities in partner network management.