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Bigul by Bonanza Portfolio
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Partner Experience Associate

Partner Experience Associate

Bigul by Bonanza Portfolio

1 - 3 years

|

0 - 3 Lacs

Posted:5 days ago| Platform:

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Skills Required

customer service partner support partnership management customer care customer handling retail sales b2c sales trading / demat account sales support / presales technical / service sales sales branch sales business development

Work Mode

Work from Office

Job Type

Full Time

Job Description

Requirements for Partner Experience Associate:

Minimum of 1-2 years of work experience in Broking industry, effectively handling partner interactions across voice (phone calls) and non-voice (email, chat, ticketing system) channels.
Demonstrated ability to deliver excellent service and resolve issues with good judgment and effectively handle partner complaints and escalations.
Excellent analytical abilities for troubleshooting complex issues and providing accurate, effective solutions.
Skilled at coordinating with cross-functional teams and proficient in taking proactive follow-ups to ensure timely and complete resolution for partners.
Comfortable and capable of simultaneously managing calls, emails, and chats in a dynamic, inbound partner assistance environment.
Strong communication skills, both verbal and written, with a friendly, professional tone and empathetic tone.
Ability to quickly adapt to a fast-paced, technologically advanced environment and comfortable learning new systems and platforms.
Strong organizational skills, and the ability to effectively prioritize tasks and manage workload.
Demonstrated ability to accurately track and maintain end-to-end customer conversations and solutions in CRM/ticketing systems for future assistance and insights.
NISM Certifications (e.g., Equity Derivatives, Securities Operations & Risk Management) are a significant advantage.
Good stock market knowledge and financial instruments are mandatory.
Genuine desire and passion to help and assist partners, coupled with a deep commitment to ensuring their happiness and satisfaction.

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