Customer Sales Executive

Role & responsibilities

Lead Management & Sales

• Handle sales leads through inbound, outbound, and chat-based campaigns.
• Convert tattoo-related inquiries into confirmed consultation appointments and bookings.
• Conduct effective follow-ups using Zoho CRM and the Ozonetel dialler to maximiseconversions.
• Consultation & Client Engagement
• Schedule, confirm, and follow up on client consultations.
• Provide a premium experience aligned with Aliens Tattoos values.
• Build rapport, address objections confidently, and close high-ticket deals.
• Retention & Upselling
• Leverage existing client relationships for upsells, cross-sells, and repeat bookings.
• Coordination & Handover
• Collaborate with studio managers and tattoo artists to ensure seamless client handovers and fulfilment.
• Reporting & Quality Assurance
• Maintain clean and accurate CRM records.
• Complete daily reports and adhere to QA guidelines.
• Implement feedback to continuously improve performance.

What Success Looks Like

• High lead-to-consultation and consultation-to-sale conversion rates.
• Consistent achievement of monthly sales targets.
• Strong QA scores, high client satisfaction (NPS), and positive feedback.
• Zero overdue follow-ups and excellent CRM hygiene. Key Skills & Competencies
• Excellent communication, negotiation, and persuasive sales skills.
• Proficiency in Zoho CRM, Ozonetel dialler, and chat tools like Gupshup.
• Strong sense of ownership, motivation, and goal orientation.
• Ability to handle objections and close premium-ticket deals.
• Passion for the creative industry and a customer-first approach.