Procurement Manager - (Food and Transport) Experience of at least 1-3 years in relevent field Procurement, including sourcing, supplier selection, and contract negotiation of Food and Fleet Suppliers Identify new suppliers, evaluate product quality, pricing, and delivery terms Manage vendor relationships and conduct regular performance evaluations to ensure adherence to quality, delivery, and service standards Maintain strong relationships with suppliers, ensuring timely communication and prompt resolution of any issues or disputes that may arise Understanding of Processes, deadlines and discipline Job Type: Full-time Pay: ₹16,478.72 - ₹25,000.00 per month Work Location: In person
Procurement Manager - (Food and Transport) Experience of at least 1-3 years in relevent field Procurement, including sourcing, supplier selection, and contract negotiation of Food and Fleet Suppliers Identify new suppliers, evaluate product quality, pricing, and delivery terms Manage vendor relationships and conduct regular performance evaluations to ensure adherence to quality, delivery, and service standards Maintain strong relationships with suppliers, ensuring timely communication and prompt resolution of any issues or disputes that may arise Understanding of Processes, deadlines and discipline Job Type: Full-time Pay: ₹16,478.72 - ₹25,000.00 per month Work Location: In person
Job description What Will You Drive? As a Grievance Associate, you will be instrumental in resolving customer complaints and inquiries effectively. This role focuses on ensuring customer satisfaction by addressing concerns with empathy, accuracy, and professionalism using a ticket management system. Who Are We Looking For? A dedicated and detail-oriented individual with strong problem-solving and communication skills. If you thrive in fast-paced environments and have a passion for enhancing the customer experience, this role is ideal for you. Key Responsibilities: Customer Complaint Resolution: Handle customer complaints and inquiries promptly and professionally. Investigate issues to determine root causes and provide effective resolutions. Communication Excellence: Respond accurately and empathetically to customer concerns via various communication channels. Maintain professionalism in all interactions to uphold the company's reputation. Complaint Management System: Log and maintain accurate records of customer interactions and resolutions in the complaint management system. Continuously monitor and update tickets to ensure timely closure. Customer Satisfaction Monitoring: Analyze trends in customer complaints to identify areas for service improvement. Collaborate with teams to enhance processes and elevate the overall customer experience. Cross-Functional Collaboration: Work with internal teams to address root causes of grievances. Proactively suggest solutions to improve systems and prevent recurring issues. Experience: 1-3 years of experience as a Customer Service Representative, Grievance Associate, or similar role. Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Schedule: Day shift Language: English (Preferred) Work Location: In person Speak with the employer +91 8527232490
Job description What Will You Drive? As a Grievance Associate, you will be instrumental in resolving customer complaints and inquiries effectively. This role focuses on ensuring customer satisfaction by addressing concerns with empathy, accuracy, and professionalism using a ticket management system. Who Are We Looking For? A dedicated and detail-oriented individual with strong problem-solving and communication skills. If you thrive in fast-paced environments and have a passion for enhancing the customer experience, this role is ideal for you. Key Responsibilities: Customer Complaint Resolution: Handle customer complaints and inquiries promptly and professionally. Investigate issues to determine root causes and provide effective resolutions. Communication Excellence: Respond accurately and empathetically to customer concerns via various communication channels. Maintain professionalism in all interactions to uphold the company's reputation. Complaint Management System: Log and maintain accurate records of customer interactions and resolutions in the complaint management system. Continuously monitor and update tickets to ensure timely closure. Customer Satisfaction Monitoring: Analyze trends in customer complaints to identify areas for service improvement. Collaborate with teams to enhance processes and elevate the overall customer experience. Cross-Functional Collaboration: Work with internal teams to address root causes of grievances. Proactively suggest solutions to improve systems and prevent recurring issues. Experience: 1-3 years of experience as a Customer Service Representative, Grievance Associate, or similar role. Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Schedule: Day shift Language: English (Preferred) Work Location: In person Speak with the employer +91 8527232490
Key Responsibilities: Prospecting and Lead Generation: Identifying and qualifying potential customers through various channels like cold calling, networking, and market research. Building Relationships: Developing and maintaining strong relationships with both new and existing clients, acting as a trusted advisor. Presentations and Demonstrations: Delivering compelling presentations and product demonstrations to showcase the value of the company's offerings. Negotiation and Closing: Negotiating contracts and agreements to secure sales while ensuring customer satisfaction and alignment with company goals. Sales Target Achievement: Meeting or exceeding sales quotas and targets, tracking progress, and generating regular reports. Customer Relationship Management: Managing a portfolio of accounts, identifying opportunities for upselling and cross-selling, and handling customer inquiries and concerns. Market Knowledge: Staying informed about industry trends, competitor activities, and market opportunities to maintain a competitive edge. Collaboration: Working closely with other teams like marketing and customer support to ensure a seamless customer experience. Essential Skills: Communication Skills: Excellent verbal and written communication skills are crucial for interacting with clients, presenting information, and negotiating deals. Sales Skills: Proficiency in sales techniques, including lead generation, prospecting, presentation, and closing deals. Relationship Building: The ability to build and maintain strong relationships with clients is essential for long-term success. Product Knowledge: A thorough understanding of the company's products and services is necessary to effectively present them to clients. Negotiation Skills: The ability to negotiate contracts and agreements effectively, ensuring both the company's and the client's needs are met. Problem-Solving Skills: The ability to address customer concerns and resolve issues effectively is important for maintaining customer satisfaction. CRM Proficiency: Familiarity with CRM (Customer Relationship Management) software for tracking sales activities and managing customer data. Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Flexible schedule Paid time off Schedule: Morning shift Work Location: In person
Key Responsibilities: Prospecting and Lead Generation: Identifying and qualifying potential customers through various channels like cold calling, networking, and market research. Building Relationships: Developing and maintaining strong relationships with both new and existing clients, acting as a trusted advisor. Presentations and Demonstrations: Delivering compelling presentations and product demonstrations to showcase the value of the company's offerings. Negotiation and Closing: Negotiating contracts and agreements to secure sales while ensuring customer satisfaction and alignment with company goals. Sales Target Achievement: Meeting or exceeding sales quotas and targets, tracking progress, and generating regular reports. Customer Relationship Management: Managing a portfolio of accounts, identifying opportunities for upselling and cross-selling, and handling customer inquiries and concerns. Market Knowledge: Staying informed about industry trends, competitor activities, and market opportunities to maintain a competitive edge. Collaboration: Working closely with other teams like marketing and customer support to ensure a seamless customer experience. Essential Skills: Communication Skills: Excellent verbal and written communication skills are crucial for interacting with clients, presenting information, and negotiating deals. Sales Skills: Proficiency in sales techniques, including lead generation, prospecting, presentation, and closing deals. Relationship Building: The ability to build and maintain strong relationships with clients is essential for long-term success. Product Knowledge: A thorough understanding of the company's products and services is necessary to effectively present them to clients. Negotiation Skills: The ability to negotiate contracts and agreements effectively, ensuring both the company's and the client's needs are met. Problem-Solving Skills: The ability to address customer concerns and resolve issues effectively is important for maintaining customer satisfaction. CRM Proficiency: Familiarity with CRM (Customer Relationship Management) software for tracking sales activities and managing customer data. Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Flexible schedule Paid time off Schedule: Morning shift Work Location: In person
Responsibilities High-volume cold calling : Initiate outbound calls to a high volume of prospective clients daily, such as retailers, restaurants, distributors, and hotels, who have had no prior contact with the company. Lead qualification and generation : Identify decision-makers and qualify new sales leads through effective questioning to gauge their needs, budget, and interest. Product presentation : Deliver persuasive and knowledgeable presentations over the phone, introducing the company's food products and clearly communicating their value proposition. Appointment setting : Secure meetings or follow-up appointments for senior sales staff to advance the sales process. CRM management : Maintain accurate and detailed records of all cold call interactions, lead statuses, and follow-up activities in the company's Customer Relationship Management (CRM) system. Pipeline management : Work with sales and marketing teams to ensure a consistent flow of leads through the sales pipeline and to optimize lead generation strategies. Market research : Assist in researching target markets, industry trends, and competitor activities to refine cold calling strategies. Qualifications Experience : Proven experience in a cold calling, telemarketing, or other sales role is often required. Experience in the food or FMCG industry is highly desirable. Education : high school required. The ability to demonstrate a successful sales track record is often more critical. Tools : Proficiency in using CRM software and other sales-related technology is a must. Key skills Resilience : The ability to handle frequent rejection and remain persistent is crucial for success in a cold calling role. Communication : Exceptional verbal communication skills, including a clear, confident phone demeanor and strong persuasive abilities, are essential. Self-motivation : Must be highly motivated and goal-oriented to meet and exceed daily and monthly sales targets. Active listening : The capacity to listen carefully to prospects' needs and concerns to adapt the sales pitch accordingly. Organizational skills : Strong time management and organizational skills to manage a high volume of calls and maintain accurate records. Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Language: English (Preferred) Work Location: In person
Key Responsibilities Vendor Identification and Onboarding: Researching and identifying potential new food vendors, ingredients, and other supplies. Negotiation: Securing favorable pricing, terms, conditions, and delivery schedules for food categories. Relationship Management: Cultivating strong, collaborative relationships with vendors, resolving issues, and managing performance. Contract Management: Negotiating and overseeing service-level agreements and contracts to ensure compliance with company standards. Performance Monitoring: Conducting audits, monitoring vendor performance against set criteria, and driving improvements. Market Analysis: Researching market trends, price analysis, and competitor activities to inform sourcing strategies and cost savings. Internal Collaboration: Working with departments like quality control, product development, and operations to ensure a smooth and efficient supply chain. Compliance: Ensuring vendors adhere to food safety regulations, company standards, and contractual obligations. Essential Skills and Qualifications Negotiation and Persuasion: Crucial for securing favorable terms with vendors. Communication and Interpersonal Skills: Essential for effective interaction with vendors and internal stakeholders. Market Knowledge: Understanding food industry trends, pricing, and supply chain dynamics. Analytical Skills: Ability to conduct market analysis, cost analysis, and performance reviews. Relationship Building: Ability to foster strong, collaborative relationships with external partners. Organizational Skills: For managing vendor databases, contracts, and development processes. Education/Experience: A Bachelor's degree in a related field is often required, along with experience in procurement, supply chain, or vendor development, particularly within the food or FMCG industry. Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Work Location: In person
Job Summary: We are looking for a skilled and empathetic professional to handle customer complaints and ensure timely resolution. The role involves investigating issues, coordinating with internal teams, and delivering solutions that enhance customer satisfaction and loyalty. Key Responsibilities: Serve as the primary point of contact for escalated customer complaints. Listen actively to customers, understand their concerns, and provide clear, professional communication. Investigate the root cause of complaints by collaborating with relevant departments (sales, operations, technical, etc.). Develop and implement effective solutions to resolve customer issues promptly. Maintain detailed records of complaints, resolutions, and follow-ups in CRM/ticketing systems. Escalate complex cases to senior management while ensuring customers are updated throughout the process. Analyze recurring complaints to identify trends and recommend process improvements. Ensure complaint handling complies with company policies, legal requirements, and service level agreements (SLAs). Provide feedback to product and service teams to prevent future complaints. Requirements & Qualifications: Proven experience in complaint handling, customer service, or dispute resolution. Strong problem-solving, negotiation, and conflict-resolution skills. Excellent verbal and written communication skills. Ability to remain calm and empathetic under pressure. Experience with CRM/helpdesk/ticketing software. Attention to detail and ability to manage multiple cases simultaneously. Key Skills: Conflict resolution Active listening & empathy Analytical thinking Customer relationship management Professional communication Patience & resilience Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Work Location: In person
Job Summary: We are looking for a skilled and empathetic professional to handle customer complaints and ensure timely resolution. The role involves investigating issues, coordinating with internal teams, and delivering solutions that enhance customer satisfaction and loyalty. Key Responsibilities: Serve as the primary point of contact for escalated customer complaints. Listen actively to customers, understand their concerns, and provide clear, professional communication. Investigate the root cause of complaints by collaborating with relevant departments (sales, operations, technical, etc.). Develop and implement effective solutions to resolve customer issues promptly. Maintain detailed records of complaints, resolutions, and follow-ups in CRM/ticketing systems. Escalate complex cases to senior management while ensuring customers are updated throughout the process. Analyze recurring complaints to identify trends and recommend process improvements. Ensure complaint handling complies with company policies, legal requirements, and service level agreements (SLAs). Provide feedback to product and service teams to prevent future complaints. Requirements & Qualifications: Proven experience in complaint handling, customer service, or dispute resolution. Strong problem-solving, negotiation, and conflict-resolution skills. Excellent verbal and written communication skills. Ability to remain calm and empathetic under pressure. Experience with CRM/helpdesk/ticketing software. Attention to detail and ability to manage multiple cases simultaneously. Key Skills: Conflict resolution Active listening & empathy Analytical thinking Customer relationship management Professional communication Patience & resilience Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Work Location: In person
Key Responsibilities Customer Interaction:Making outbound calls to potential or existing customers, and handling inbound calls to address inquiries and resolve issues. Sales & Lead Generation:Promoting products or services, explaining features and benefits, persuading customers to make purchases, and generating sales leads. Information & Support:Providing information about products/services and offering solutions to customer complaints or problems. Record Keeping:Maintaining accurate customer interaction records, updating databases, and documenting sales calls. Follow-up:Following up with leads and existing customers for feedback and to ensure timely resolution of issues. Essential Skills & Qualifications Communication:Excellent verbal communication and strong listening skills are crucial. Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Work Location: In person
Key Responsibilities Customer Interaction: Answer incoming calls and respond to customer inquiries through various channels (phone, email, chat). Problem Resolution: Identify customer needs, resolve complaints, and provide solutions to issues, escalating complex problems to supervisors when necessary. Product & Service Support: Provide accurate information on products and services, guide customers, and assist with orders. Record Keeping: Maintain accurate and detailed records of customer interactions, transactions, and complaints. Process Adherence: Follow established communication scripts, guidelines, and procedures. Performance Monitoring: Meet or exceed performance targets and quality standards, while continuously updating knowledge of company products and policies. Sales/Upselling: Proactively identify opportunities to recommend and upsell products or services to customers. Reporting: Alert management to trends in customer calls and potential bottlenecks in service or product delivery. Essential Skills & Qualifications Communication: Strong verbal and written communication skills for clear and professional customer interactions. Problem-Solving: Ability to identify root causes, research issues, and provide effective solutions. Customer Service: A genuine interest in helping customers and ensuring their satisfaction. Technical Proficiency: Ability to use computers, software, and various communication systems. Professionalism: Maintain a calm and professional attitude, even during challenging customer interactions. Teamwork: Ability to work effectively as part of a team. Product Knowledge: A deep and up-to-date understanding of the company's products, services, and policies. Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Language: Hindi (Preferred) Work Location: In person
Job description: Job Summary: We are looking for a skilled and empathetic professional to handle customer complaints and ensure timely resolution. The role involves investigating issues, coordinating with internal teams, and delivering solutions that enhance customer satisfaction and loyalty. Key Responsibilities: Serve as the primary point of contact for escalated customer complaints. Listen actively to customers, understand their concerns, and provide clear, professional communication. Investigate the root cause of complaints by collaborating with relevant departments (sales, operations, technical, etc.). Develop and implement effective solutions to resolve customer issues promptly. Maintain detailed records of complaints, resolutions, and follow-ups in CRM/ticketing systems. Escalate complex cases to senior management while ensuring customers are updated throughout the process. Analyze recurring complaints to identify trends and recommend process improvements. Ensure complaint handling complies with company policies, legal requirements, and service level agreements (SLAs). Provide feedback to product and service teams to prevent future complaints. Requirements & Qualifications: Proven experience in complaint handling, customer service, or dispute resolution. Strong problem-solving, negotiation, and conflict-resolution skills. Excellent verbal and written communication skills. Ability to remain calm and empathetic under pressure. Experience with CRM/helpdesk/ticketing software. Attention to detail and ability to manage multiple cases simultaneously. Key Skills: Conflict resolution Active listening & empathy Analytical thinking Customer relationship management Professional communication Patience & resilience Job Type: Full-time Work Location: Noida sector -16 Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Work Location: In person
Objectives of this role Drive a seamless customer experience that creates positive sentiment for our brand Develop in-depth knowledge of our offerings and provide informative support and tailored recommendations to customers Collaborate with our customer-success and product teams to drive constant improvement Maintain accurate records of customer interactions and steps taken to resolve issues Responsibilities Manage customer conversations across all our support channels (in-store, online, and via phone) Answer customer inquiries and escalate complex issues to the appropriate team to ensure rapid support Proactively take steps to enhance the customer experience Share relevant customer feedback to help us improve our offerings Evaluate our customer support processes, devise improvements, measure results, and iterate Report on key customer service metrics and identify noteworthy trends Required skills and qualifications Strong written and verbal communication skills Friendly and empathetic demeanor Exceptional problem-solving ability, backed by good judgment Ability to respond to customer questions using social media Ability to collaborate across departments and teams Preferred skills and qualifications Experience in a customer-facing role, preferably handling customer service, care, or success Proven track record of delighting customers and exceeding their expectations Proficiency with customer service software Excellent attention to detail Ability to communicate in more than one language Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Work Location: In person
Position: Sales Executive (Non-Target / Support Role) Department: Sales & Customer Relations Location: A-23 Sector 16 Noida 201301 Employment Type: Full-Time Experience: 1–3 years About the Role We are looking for a motivated and confident Sales Executive (Non-Target Role) to join our team. This role focuses on customer interaction, product presentation, and support in sales coordination , rather than revenue targets or field sales. Key Responsibilities Handle inbound and walk-in inquiries regarding company products/services. Explain product features, pricing, and benefits to potential customers. Maintain and update customer databases, leads, and enquiry logs. Coordinate with the senior sales or marketing team for order processing and documentation. Assist in preparing quotations, proposals, and product brochures. Ensure timely communication and follow-up with clients for feedback and service quality. Support the sales team in administrative tasks like report generation and CRM updates. Participate in exhibitions, events, or client meetings (if required). Required Skills Good communication skills in English and Hindi. Pleasant personality and customer-focused attitude. Basic knowledge of MS Office / Google Sheets. Ability to learn product details quickly and explain them clearly. Strong coordination and organizational skills. Compensation & Benefits Fixed monthly salary (no target-based incentives). Performance-based annual increment. Training and professional development opportunities. Supportive work culture and career growth within the sales department. Work Schedule Monday to Saturday (Day Shift) 9:30 AM – 6:30 PM (timings adjustable as per company policy) Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Work Location: In person