Call Center Executive

Key Responsibilities

• Customer Interaction: Answer incoming calls and respond to customer inquiries through various channels (phone, email, chat).
• Problem Resolution: Identify customer needs, resolve complaints, and provide solutions to issues, escalating complex problems to supervisors when necessary.
• Product & Service Support: Provide accurate information on products and services, guide customers, and assist with orders.
• Record Keeping: Maintain accurate and detailed records of customer interactions, transactions, and complaints.
• Process Adherence: Follow established communication scripts, guidelines, and procedures.
• Performance Monitoring: Meet or exceed performance targets and quality standards, while continuously updating knowledge of company products and policies.
• Sales/Upselling: Proactively identify opportunities to recommend and upsell products or services to customers.
• Reporting: Alert management to trends in customer calls and potential bottlenecks in service or product delivery.

Essential Skills & Qualifications

• Communication: Strong verbal and written communication skills for clear and professional customer interactions.
• Problem-Solving: Ability to identify root causes, research issues, and provide effective solutions.
• Customer Service: A genuine interest in helping customers and ensuring their satisfaction.
• Technical Proficiency: Ability to use computers, software, and various communication systems.
• Professionalism: Maintain a calm and professional attitude, even during challenging customer interactions.
• Teamwork: Ability to work effectively as part of a team.
• Product Knowledge: A deep and up-to-date understanding of the company's products, services, and policies.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Language:

• Hindi (Preferred)

Work Location: In person